technology, to maximize customer value? e-business is more than just buying and selling of products and services through the means of digital media. Whereas e-commerce concentrates on buying and selling, e-business encompasses e-commerce and a whole lot more. For example, e-business includes both front – and back-office applications that form the engine for modern business. e-business is redefining old business models through the aid of technology, to maximize customer value. e-business is the
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5. Evaluate the Alternatives 6. Identify and Assess Risk 7. Make a Decision 8. Develop and Implement the Plan 9. Evaluate the Results In today’s business community, every organization is aware that the price to keep a customer far outweighs that of acquiring a new customer. According to Kotler and Keller (2007) in general, consumers evaluate the perceived service with the expected service and if the perceived service drops lower than consumers’ expectations, consumers are disappointed. On the
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Loyalty Enhancing Communication for Telecom Customer Relationships | A Qualitative Study of Telecom Customers | Salman Ahmad Awan & Muzafar Said | Abstract The telecommunication business has been transformed in Sweden through the past few years. Previously telecom industry was under monopoly which has now been converted into more competitive market in which more competitors have entered and offering various alternatives of different kinds of services. TeliaSonera has been one
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will provide them with a recommendation for the improving and upgrading of their current information management capabilities. This assement will also discuss some definite ideas on how the information technology can be improved at Club IT. By talking to Reuben and Lisa the main topics that require their attention should be the business’ resources, the relationship between them and their customer, and the supply system. Club IT currently has a pretty good internet system that is in place, but it
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Technologies (DST) joined the Samwer brothers as an investor in Zalando, due to the fact that the company has a professional management team an impressive growth record and great potential to capitalise on the fast-growing European e-commerce market. As a matter of fact, the Samwers and Mr. Milner were both early investors in the social media giant Facebook. Zalando builds relationships with its final consumers whom are the actual people who goes on the webpage and order products. The end consumer is the
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Describe Business Dwight Automotive is a repair company with an objective to provide vehicle maintenance and repairs to domestic and foreign automobiles below the cost of auto dealerships. Specifically for car owners who’s auto factory warranty has expired. Currently, Dwight Automotive is located on the south side of Chicago and operates as a private family owned company which was established in 1990. Dwight Automotive has a reputation as being a trustworthy company servicing people throughout
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3. Inventory reduction 4. Personnel reduction 5. Productivity improvement 6. Order management improvement 7. Financial close cycle reduction | Correct Answer: | 1. Inventory reduction.2. Personnel reduction.3. Productivity improvement.4. Order management improvement.5. Financial close cycle reduction.6. IT cost reduction.7. Procurement cost reduction.8. Cash management improvement.9. Revenue/profit increase.10. Transportation/logistics cost reduction.11. Maintenance reduction
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Lisa and Ruben are the club owners. In our initial meeting we discussed what was expected of the job that was being undertaken. They explained to me a little about the club and an overview of their need to boost their information technology, data management, and decision-making capabilities. “To learn more about Club IT’s operations, we stayed until the 2:00 a.m. closing this morning to see how everything was tallied and accounted at the end of a business day. Although it was a late night and
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found that the internet, e-marketing has become an essential aspect for growth and customer retention. To begin, the web address must be simple and easy to remember. It is recommended not to complicate customers with tricky spelling, or witty phrases as these tactics are possible deterrents. Placing a survey at inception, allowing customers to select the more preferred web address is recommended. This allows customers a sense of ownership. likewise, to remain competitive, smaller entities, such as
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Chapter 08 Review Achieving Operational Excellence & Customer Intimacy (pp. 270 –301) 1. Recognize that the ‘heart’ of an ERP is a central database or data warehouse: Suite of integrated software modules and a common central database 2. Identify the four major functional areas of all business organizations: sales & marketing, finance & accounting, manufacturing & production, and human resources 3. Know the four (4) business values of an ERP: Increase operational efficiency
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