risk due to ineffective communications” (p. 2). This paper discusses the process of how to improve communication at Toyota. Introduction Toyota experienced the accelerator crisis because of a breakdown in communication. We start with a FishBone diagram to discover the Cause and Effect to identify the root cause of each. Then, we discover all
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File: ch01, Chapter 1: Basics of Operations Management Multiple Choice 1. Every business is managed through what three major functions? a) accounting, finance, and marketing b) engineering, finance, and operations management c) accounting, purchasing, and human resources d) accounting, engineering, and marketing e) finance, marketing, and operations management 2. Which business function is responsible for managing cash flow, current assets, and capital investments? a) accounting
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Quality Data Collection HCS/588 February 13, 2012 Pam Crocker Quality Data Collection Quality is considered a vague concept that can be subjective and unscientific. However, quality can become a definitive concept by collecting and analyzing data. Centers for Medicare and Medicaid Services (CMS) evidence based measures defines quality of care. For example, administering aspirin for acute myocardial infarction patients, making sure that pneumonia patients receive antibiotics in a timely manner
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CHAPTER 6 | 1 CORRECT | | A process is said to be in control when all the variation that is noticed can be assigned to specific causes. | | | A) | True | | | B) | False | | | | | | | | 2 CORRECT | | 'GAPS' refer to differences in perceptions, expectations, goals and understanding among management, employees and customers. | | | A) | True | | | B) | False | | | | | | | | 3 INCORRECT | | A walk-through audit is a service delivery process-oriented
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critical Xs (inputs) and Ys (outputs). * Define the measurement plan. * Test the measurement system. * Collect the data. * A Measurement System Analysis (gauge study) is performed at this stage. Analyze : Brainstorming, 5 Whys, and the Fishbone Diagram The data collected in the Measure step is analysed to determine root causes of defects. Within Six Sigma, often complex analysis tools are used. However, it is acceptable to use basic tools if these are appropriate. * Identify gaps between
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Assignment: Arnold Palmer Hospital, Nummi, PM 1a * Arnold palmer Hospital appropriate product or service * Definition of Fitness Fitness of purpose as defined by the customer? Better performance, nice features, and other improvements * Compliance and value Benefits from a product vs what was given in exchange Communication, taking care of the patient and provisions for families, caring staff, the best medical staff, better performance, nicer features, other improvements 1b
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1. (TCO B) Identify four categories of measures that might constitute a Balanced Scorecard of performance measures and provide an example of each. Also explain how a Balanced Scorecard could assist your organization. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 30) Some categories of measures of balance scorecard are: 1.-Measures Financial Performance Financial performance measures includes: Profitability such
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Collaboration and Innovation at Proctor and Gamble: Case Study Angel J Robles January 26th, 2012 Abstract Is it possible for a company to optimize collaboration in order to maximize innovation in today’s day and age? Proctor and Gamble has shown that it is not only possible but profitable as well. Through the years we have seen countless corporations come and go. Somewhere they lacked the staying power of other corporations because of a flaw in the decision making methodology
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Root Cause Analysis Root Cause Analysis (RCA) is a process that pinpoints vital or root aspects that determine variation in conduct which includes the result or possible result of sentinel events. (Cherry, B., & Jacob, S. 2014). In the scenario with Mr. B., who was admitted to the Emergency Department (ED) after a fall with left leg and hip pain and was given conscious sedation for a hip reduction that resulted in respiratory arrest and subsequently cardiac arrest. There were several causes
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Exercise 2 : Management Tools Case Study March 8, 2015 Table of Contents Root Cause Analysis | | Executive Summary | 3 | Body of Report | | Problem | 3 | Cause | 3 | Analysis | 4 | Solution | 4 | Conclusion | 4 | Activity Based Accounting | | Executive Summary | 5 | Body of Report | | Problem | 6 | Cause | 6 | Analysis | 6 | Solution | 7 | Conclusion | 7 | Process Mapping
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