EDDA MPHANDE OKAFOR JHPIEGO P.O. Box 1091 Lilongwe 0884616008/0999 448880 eddamphande.okafor@jhpiego.org eddam2@yahoo.com Date of Birth : 19th July Marital Status : Married Profile: A professionally qualified Administrator/HR Officer with 13 years experience in all administrative and personnel issues. I have worked with busy and reputable organizations in areas relating to procurement of assorted office accessories, planning meetings with donors, Fleet management, coordinate stock supplies
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Fundamentals of Business Process Management Marlon Dumas r Marcello La Rosa Jan Mendling r Hajo A. Reijers Fundamentals of Business Process Management r Marlon Dumas Institute of Computer Science University of Tartu Tartu, Estonia Marcello La Rosa Queensland University of Technology and NICTA Brisbane, Australia Jan Mendling Institute for Information Business Vienna University of Economics and Business Vienna, Austria Hajo A. Reijers Department of Mathematics and Computer Science Eindhoven
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------------------------------------------------- 201 MKT ------------------------------------------------- Coursework 1 Careers Portfolio Analysis and CV ASOS ANALYSIS Asos is a well-known company whose headquarters are based in Camden, North London. Its main ambition is to become the number one online fashion destination for both men and women between the ages of 20-30. Its website consists of fashionable products that’s made up of its own label including many other brands (Asos 2015).
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RightNow PAGE 3 LESSONS IN CONTACT CENTER LEADERSHIP eGain PAGE 6 DOING MORE WITH LESS IN CUSTOMER SERVICE: Strategies and Best Practices Kana PAGE 7 HOW TO MAKE EVERY CUSTOMER CONVERSATION INTELLIGENT Oracle PAGE 8 TRANSFORMING SERVICE IN THE AGE OF THE CUSTOMER Verint PAGE 9 THE POWER OF WHY Astute Solutions PAGE 10 ENSURING CONSISTENT, ACCURATE AND TIMELY INFORMATION DELIVERY ACROSS ALL CHANNELS SYKES PAGE 11 INSIGHT TO CUSTOMER LOYALTY Using Customer
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Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services. Assist all room service staff members to work properly and provide maximum facilities to guests to outlet. Monitor all phone calls to room service department to ensure timely resolution for same. Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department. Monitor bar set-up maintenance programs
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Server RFID. Radio frequency ID (RFID) tags and readers help employees to get needed merchandise on the retail floor faster than before. As a result, store sales are up 14 percent, margins are up to 65.9 percent, and the labor time and costs spent on handling inventory are down by 35 percent, resulting in better-organized backroom management. American Apparel
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BUSINESS COMMUNICATION BUSINESS COMMUNICATION AND THE TECHNOLOGY CONTEXT You are sitting at your computer when you hear the familiar musical chord that announces an incoming message. You activate your interview line, and the communication manager of your company appears in the comer of your screen. "Thought you would be interested in this memo from headquarters," she says. "regarding the new communication system we're installing. Soon we'll be completely wireless, and you'll be able to receive and transmit images that can fill
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Pinto Fires and Personal Ethics: A Script Analysis of Missed Opportunities Dennis A. Cioia ABSTRACT. This article details the personal involvement of the author in the early stages of the infamous Pinto fire case. The paper first presents an insider account of the context and decision environment within which he failed to initiate an early recall of defective vehicles. A cognitive script analysis of the personal experience is then offered as an explanation of factors that led to a decision
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first mobile phone call was made in 1973. Martin Cooper, a Motorola engineer called his competitor at AT&T. Although, it took some time after that first mobile call; almost every person has a Smartphone today. Martin Coopers dream has become a reality in that everyone has a mobile phone in their pocket or on their hip. As with the evolution of the mobile phone into a Smartphone so to the network speeds of those systems have evolved. When Martin Cooper made that first mobile call forty-one years
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competencies and necessary qualifications that are needed to be able to effectively handle inquiries and diffuse tense situations on a daily basis. In "An Empirical Study of Job Design in the Australian Call Centre Industry’ Bowden argues that the majority of customer service employees in call centers lack the necessary autonomy and authority needed in order to solve an issue directly without involving upper management. By providing employees with more direct individual authority, he argues that
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