services. Ramada aims to increase customer satisfaction by 25% by December 2014. 1.2 Company Information Ramada is a hotel chain that started in 1953 in Chicago and since then made its mark globally with operations in Australia, United Kingdom, Dubai and Sri Lanka. Its services range from Budget Inns to high end Plazas and Resorts. Worldwide it is recognized as a leading hotel chain. Ramada’s mission is its deep desire to serve customers the best they have to offer and to innovate according to
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problems/needs in the operation of today’s hotels. In a highly dynamic market whose survival depends on responding rapidly to the changes in related factors; ICT systems must be custom designed to match the objectives of the organization. A hotel is an establishment providing paid lodging which could be on a long or short term basis. There are many types of hotels usually depending on locations, size, and offerings. According to the 2012 NAICS Codes hotels are classed under the 721110 group comprising
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Executive Summary This assignment is study about the Organisation Studies issue which is Organisation Rewards and Employees’ Motivation. In order to further study the issue, an interview section was held in Bayview Hotel Georgetown Penang. The Front Office Manager was selected as the respondent. The interviewee has given a lot of useful and credible information when commenting the employees’ motivation during the interview section. Throughout the interview section, the Bayview employees’ motivation
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Six Week Training Schedule in Hotel 1. TRAINING Training is generally defined as "change in behavior" - yet, how many trainers and managers forget that, using the term training only as applicable to "skills training"? What about the human element? What about those very same people we want to "train"? What about their individual beliefs, backgrounds, ideas, needs and aspirations? In order to achieve long-term results through training, we must broaden our vision to include people
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CHAPTER ONE INTRODUCTION 1.1 Background Information A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities For the purpose of this work a guest house is (also guesthouse) is a kind of lodging. In some parts of the world a guest house is similar to a hostel, bed and breakfast
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Introduction: - There is a hotel named Hotel Empire. This is a five star property as they mention in case 460 room occupancy. As they mention in case it is a upscale hotel and clientele can be characterised as 80 percent corporate transient and 20 percent affluent pleasure travellers. Average rack rate is $220 and all walk-ins should pay this amount. The hotels average variable cost of 40% of each room rack rate. Fixed cost of $650000 per month, based on 30 days. And front office lobby is winding down
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The Hamilton Hotel The first Hamilton hotel was built in 1885-1889 and was attributed to Mr. J.M. Hamilton. The construction of this building transformed the Laredo community into a flourishing metropolis. Due to the escalation of the community’s popularity, the three story hotel would later undergo essential renovations. The San Antonio architectural firm of Ayres and Ayres engineered the distinctive construction of this Renaissance inspired building. The statuesque Hamilton Hotel stands its ground
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additional work to the presentation that has already been covered in learning outcome L 1.1 and L1.2. The purpose of this report is to show a universal view of the diverse types of accommodation options that are available for potential customers of hotels or any other hospitality industry. In this report I will be looking at the requirements needed for recruitment in different industries of hospitality also I will be debating job roles, responsibilities and the correct qualifications which is needed
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A = General Manager (YiHan) B = Front Office Manager (Bau) C = Executive Housekeeper (Shihori / Melanie) D = Food & Beverage Manager (Shihori / Melanie) E = Sales & Marketing Manager (Seung Hyun) A | Good morning everyone, thank you for attending the meeting for today. Let's move on to today's agenda. Today, we will be discussing on the preparation to handle the situation during the peak season from Christmas Eve to New Year. (B), do you have anything that you like to share on this
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ONE GREENBELT HOTEL PRACTICUM REPORT SUBMITTED BY: Padilla, Rosario M. BSHRM SUBMITTED TO: Ms. Nancy Ramento Ms. Maryann Jane Pastorfide Table of Contents I. Chapter I – Hotel Profile 2.1 Location Map 2.2 Hotel’s Vision and Mission Statement 2.3 Facilities and Rates 2.4 Organizational Chart II. Chapter II – Hotel Policies, Processes and Standards 2.1 Marketing and Sales Department 2.2 Environmental Practices 2.3 Safety and Security
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