Master of Business Administration International Programme OPERATIONS MANAGEMENT ASSIGNMENT OCTOBER 2010 – SEPTEMBER 2011 Sections: Page 1 Course Overview 2 2 Assignment topics 4 3 Writing up your assignment (Individual or Group) 7 4 Guide to approaching case studies 12 Class title Operations Management Credits 10 Class aims Operations Management refers to those activities which are more or less directly
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Relationship Marketing …………………………….….5-7 3. Customer Satisfaction …………………………………..………………………..….7 3.1 Measuring Patient Satisfaction…………………………………………....…..8 3.1.1 Patient Satisfaction Measures…………………………………………...…..8-9 3.2 Managing Patient Satisfaction………………………………………….……..9-10 4. Communications Mix…………………………………………………………………...9 4.1 Informative Promotion …..…………………………………………….….….10 4.2 The Communications Mix…………………………………………….…..….10-11 4.3 Successes……………………………………………………………………
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organisational needs are constantly changing that is why Tesco’s HR has to training the employees as far as they can keep their position. The organisation must watch the marketing in order to open new stores in other countries or in other regions. In this way the business will need to expand its organisation needs(which are also called workforce) and these new people must be trained and also must be able to speak other languages(if the store will open in different countries). However, nowadays the technology
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Collins’ book ‘Good to Great’ to suit the police. The police Service is what its name says. This is a service oriented organisation with the general public as its customer. On a daily basis, these two elements interacts and the ensuing result is often undesirable. Understanding this the PERF acknowledge the need to improve this, however, this will require having the ‘right people on the bus’ as identified by Collins The individuals on board would have to basically want to head in the same direction
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achievement of organisational objectives 1.2 Critically evaluate the role of human resource management within an organisation 1.3 Appraise the processes that an organisation uses to plan its human resource requirements 2.1 Evaluate the recruitment and retention strategies used in an organisation 2.2 Critically assess the techniques that are used for employee development in an organisation 2.3 Evaluate the contribution of human resource development techniques in ensuring employee engagement 2.4
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Contents Introduction 1 Usefulness of Facebook for the organisation 2 Ethical implications of using this technology 4 Code of Practice of using Facebook in an Organisation 6 Conclusion 8 Bibliography 9 Appendix 10 Step by Step Creating an account in Facebook 10 Introduction In 21st century continues it is increasingly hard to imagine how business can be conducted without the Internet and its features. Creating a business pages in internet has become an essential marketing
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Butterworth-Heinemann is an imprint of Elsevier Linacre House, Jordan Hill, Oxford OX2 8DP, UK 30 Corporate Drive, Suite 400, Burlington, MA 01803, USA First edition 2009 Copyright © 2009 Elsevier Ltd. All rights reserved No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publisher Permissions may be sought directly from Elsevier’s
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effective the team will be which he leads within an organisation. In the twenty-first century, leader must create an atmosphere in which people believe in strategy, believe in management decisions, and believe in their work. Once people believe in management decisions, there is an excitement within an organisation. Such as atmosphere makes an organisation prosper. Successful leader create this sort of environment both inside and outside the organisation Subir Chowdhury (2000). A simple definition of
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HRM IN VIRTUAL ORGANISATIONS | | INDEX Sr. No | Contents | Page No. | 1 | Introduction | 2 | 2 | Need for Virtual Organisations | 3 | 3 | Distinction between Traditional & Virtual Organisations | 4 | 4 | Types of Virtual Organisations | 4 | 5 | Technology in Virtual Organisations | 5 | 6 | Advantages & Disadvantages of Virtual Organisations | 6 | 7 | Issues in Virtual Organisations | 7 | 8 | Best Practises Followed | 10 | 9 | Virtual Organisation at E-Clerx | 10
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Prepare a report that identifies and discusses how the ideas from any two functions of management can be used by managers to ensure innovative values and practices occur in their organization. TABLE OF CONTENTS Executive Summary …………………………………………………………… iii Introduction …………………………………………………………… 1 Purpose …………………………………………………………… 1 Scope …………………………………………………………… 1 Methodology …………………………………………………………… 1 Assumptions …………………………………………………………… 1 Limitations …………………………………………………………… 1
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