Instructor’s Visual Index Kotler/Armstrong Chapter 1: Marketing in a Changing World PRINCIPLES OF MARKETING Philip Kotler and Gary Armstrong Chapter 1 Chapter 1 Marketing in a Changing World: Creating Customer Value and Satisfaction What is Marketing? What is Marketing? • Process by which individuals and groups obtain what they need and want through creating and exchanging products and value with others. • More simply: Marketing is the delivery of customer satisfaction at a profit.
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Approaches to Marketing Management In common parlance, marketing is the process of selling something at a shop or market place. To some it has meant the study of individual commodities and their movement in the more place; to some it has meant the study of institutions and personas who move these products or study of the economic contribution; whereas to product movements and the way eh perosnas involved move them. Thus the study of marketing has, thus, been approached in more than one ways.
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Unit 1 Assignment Gerald Klein Kaplan University Marketing shows consumers the value of a company, product, or service. A company may show customers what the company is doing for the community; or how a product or service benefits the customer. Their different philosophes companies use to develop a marketing strategy. The company may focus on its own needs or on the consumers needs. The Geoffry B. Small Company uses one marketing philosophy on a global scale to let consumers know about their
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Chapter 1 Marketing: Creating and Capturing Customer Value 1) All of the following are accurate descriptions of modern marketing, EXCEPT which one? A) Marketing is the creation of value for customers. B) Marketing is managing profitable customer relationships. C) Selling and advertising are synonymous with marketing. D) Marketing involves satisfying customers' needs. E) Marketing is used by for-profit and not-for-profit organizations. Answer: C 2) According to the opening scenario
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takingcustomers. With stiff competition amongst the increasing number of local banks currently at Bangladesh,Brac Banks considers marketing as an integral and essential part of their organization.There can be different versions of marketing definitions and there are mainly five Marketing philosophies:1. Production concept : this concept suggest to do mass production, in order to make the product cheapand easily available in the market. Base of this concept is that if the product is cheap and easily
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for this brand, and with the help of the higher class, the brands profit is sufficent and satisfactory. I choose this advertisement because it is a good example for Social Class concept. Second Consept; Societal Marketing Concept The societal marketing concept can be defined as the organizations task which tries to identify the needs of the consumers and delivers quality services or products, as compared to its competitors, by mantaining the consumer's and society's well being
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Marketing: An Introduction, 10e (Armstrong/Kotler) Chapter 1 Marketing: Managing Profitable Customer Relationships 1) Which of the following is most essential to any definition of marketing? A) demand management B) the production concept C) customer relationships D) making a sale E) making a profit Answer: C Diff: 1 Page Ref: 4 Skill: Concept AACSB: Communication Objective: 1-1 2) All of the following are accurate descriptions of modern marketing today, EXCEPT which one? A)
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Marketing Management By Philip, Kevin Lane Keller, Abraham Koshy, Mithileshwar Jha logo copy.tif SUMMARY by Chapter 1 Understanding Marketing Management Marketing is an essential art and science that is engaged in a vast number of activities by both persons and organizations. It has become an increasingly vital ingredient in the success of a business. Good marketing is the result of careful planning and execution. There are two sides to marketing – the formulated side and the creative
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How business and marketing are changing ‣ Customer empowerment: * Company empowerment ‣ Heighten competition: ‣ Retail transformation:- ‣ Changing technology: ‣ Globalization: ‣ Deregulations ‣ Privatization: ‣ Customizations: ‣ Industry convergence: ‣ Dis-intermediation:- ------------------------------------------------- ‣ Consumer Resistance Marketing Management Orientation Marketing management is the art and science of choosing target and building profitable relationships
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the marketing concept era, and the current customer relationship era. The production era covers the period to the 1920s when buyers were willing to accept virtually any goods that were available. The central notion was that products would sell themselves. The sales era lasted from the 1920s to the 1960s. Manufacturers found they could produce more goods than buyers could consume, and competition grew, so the solution was to hire more salespeople to find new buyers. In the 1960s, the marketing concept
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