PEOPLE Our People make Southwest Airlines one of the world’s most admired companies. As our greatest asset, our People create a FUN travel experience; respond with compassion when travel plans change; generate innovative ideas that enhance the Customer Experience; and donate their time and LUV to those who need it. At Southwest Airlines, we’re a Family dedicated to our Employees, our Customers, and the communities we serve. Our unique corporate Culture, commitment to giving back, and putting
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President of Southwest Airlines Company since July 2001. The 58 year old executive has been with the company since 1986 being hired in as controller working his way to Chief Financial Officer and the finally to the Chief Executive Officer. Mr. Kelly attended the University of Texas where he received a bachelor degree in accounting. Southwest Airlines is a very unique company in as they have never had a non-profitable year, they continue to serve as the country’s largest discount airlines, they have
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Southwest Airlines - Effective employee relations program/ Career development Southwest Airlines Southwest is a major player in the airline industry, which employs nearly 35,000 individuals. According to an article, (Hollis, 2003), Southwest Airlines has taken a different approach to building interactively relationships with the company, with employees, and with its customers to ensure the success of the business. As a result, Southwest has sustained an enhanced growth and profitability when most
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| Section 4 | Southwest airlines 2008 | Case analysis for Southwest Airlines by Group 1, Section 4 | 1. Problem Statement Should Southwest Airlines expand operations into new markets? 2. PESTCL Political * Low entry barriers due to Open Skies agreement with European countries * Successive wars and acts of terrorism resulting in low passenger preference to air travel Economical * High fixed cost industry with low net profit margin * Passing of Airline deregulation act of
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SNHU OL-215 Final Project Milestone One Southwest Airlines The company I choose to discuss is Southwest Airlines. Their mission statement reads “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and company spirit”. Additionally “We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged
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Case studies Learning excellence: Southwest Airlines’ approach Ulla K. Bunz and Jeanne D. Maes Introduction With the airline industry in the USA hardly making financial records, how has it been possible for a small company such as Southwest Airlines to completely satisfy their customers since 1971? (Bovier, 1993). What lessons has the management of Southwest Airlines learned in such a relatively short time period? How have these lessons enabled the company to capture such a portion of the market
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Southwest Airlines Aquita Avant Communications for Accountants Com/530 February 3, 2012 Jon Zimmerman Abstract This paper examine the philosophy of Southwest Airlines, a phenomenal high performing organization that is known for it’s diverse cultural settings, by examining organizational culture, communication, and roles of conflicts derived through group communication. Organizational Culture An organizations’ culture develops from beliefs and values that are shared
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Southwest Airlines Organizational Behavior Herbert David Kelleher led Southwest Airlines to over 30 consecutive years of profitability, first as the company's cofounder and legal counsel from 1966 to 1982, then as its president, CEO, and chairman from 1982 to 2001. Southwest Airlines was incorporated in Texas and is headquartered at Love Field just outside of Dallas. Customer Service started on June 18, 1971, with three Boeing 737 aircraft serving three Texas cities; Houston, Dallas, and San Antonio
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1. Is there anything that you find particularly impressive about Southwest Airlines? There are several things that I like about Southwest Airlines The first is its large fleet of 527 aircraft, all of which are Boeing 737. In addition, I like the implementation of the strategy of the low cost airlines. The company has been able to understand the cost structure in the Airlines industry, has been able to understand customer needs, and has been able to deliver a remarkable value based product to its
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Case #20 – Southwest Airlines Marisa Melchiorre Amber Harrison Emeka Onyia Company History 1966 Rollin King approached Herb Kelleher’s law office with plan to start low-cost/lowfare airline Ran into legal problems, rival airlines in Texas did everything they could to block new airline Herb Kelleher was determined to start up airline 1971 – Lamar Muse Southwest CEO, background in industry to get it up and starting Raised $7 million in capital and private investors to purchase planes and
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