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1. Heuristic-a systematic approach that helps guide us through the solution process and generate alternative solution pathways. Page 9 2. Vision- is the ability to see the way things ought to be or will be in the future. Page 21 3. Paradigm- a model or pattern based on a set of rules that defines boundaries and specifies how to be successful at and within these boundaries. Page 21 4. Paradigm paralysis- a situation in which someone (or some organization) becomes frozen. Page 31 5. Paradigm pioneers- people who have the courage to escape from paradigm paralysis by breaking the existing rules when success is not guaranteed. Page 31 6. Time plot-trends over a period of time. Page 39 7. Control chart-a time plot that also shows the acceptable limits of the quantity being displayed. Page 39 8. Critical thinking-the process we use to recognize underlying assumptions, scrutinize arguments, and assess ideas and statements. Page 48 9. Predicting: Envisioning a plan and its consequences. Page 51 10. Analyzing: Separating or breaking a whole into parts to discover their nature, function, and relationships. Page 51 11. Information Seeking: Searching for evidence, facts, or knowledge by identifying relevant sources and gathering objective, subjective, historical, and current data from those sources. Page 51 12. Applying Standards: Judging according to established personal, professional, or social rules or criteria. Page 51 13. Discriminating: Recognizing differences and similarities among things or situations and distinguishing carefully as to category or rank. Page 51 14. Transforming Knowledge: Changing or converting the condition, nature, form, or function of concepts among contexts. Page 52 15. Logical Reasoning: Drawing inferences or conclusions that are supported in or justified by evidence. Page 52 16. Statement

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