...A Tale of Two IS Projects Business Problem-Solving Case Week 7 Upper Iowa University Week Six Business Problem-Solving Case 1. How important is the reservation system at airlines such as WestJet and JetBlue. How does it impact operational activities and decision making? The reservation system is highly important to airline companies, especially small ones. These companies must give over the top customer service in order to compete with the larger airlines. This means that when customers use their site they must be able to easily see their prices and book their flights. The reservation system will effect operational activities because it shows the number of reservations booked, and this helps to know how many planes will be needed during a specific amount of time. The reservation system also helps to know when to have special deals on flights, so that all seats may be filled (Laudon & Laudon, 2013). 2. Evaluate the risks of the projects to upgrade the reservation systems of WestJet and JetBlue and key risk factors. There are several risks to consider when evaluating the risks of the projects to upgrade the reservation systems of WestJet and JetBlue. First of all for customers there is one main risk. The consumer will either notice no difference in their abilities to book flights etc. or they will consider the operation failed, and this could upset the way they look at the airlines brand. The key risk factors to consider are the...
Words: 600 - Pages: 3
...Week 11: JetBlue and WestJet: A Tale of Two IS Projects Ans 1: The reservation system at airlines such as WestJet and JetBlue is the heart of the customer interaction and these systems helps guide the customers through the process of shopping for flights and lets the customers see what seats are available on that flight and then if they find what they want they can go ahead and pay for the tickets right then. Customers use the reservation systems to make the reservations, change reservations, or cancel reservations. They also can select specific seats on their flights, check the bags, and utilizing the kiosks located at the airports to print out boarding passes. Ans 2: The benefits of upgrading the system would by far outweigh any of the risk once the implementation is completed. The highest risk would be the loss of customers, this would stand true for both WestJet and JetBlue Airlines. JetBlue helped to minimize their risks when WestJet decided to be the first to upgrade and implement. WestJet went live in October of 2009 and it was horrible. They had not evaluated everything thoroughly and it showed. The bottom line is the risks involved is customer service being affected in anyway. Ans 3: WestJet was the first to undertake the upgrade and implementation. Their customers were having major issues with the reservation services which caused their call centers to get flooded with calls. The main issue that plagued WestJet was not anticipating the...
Words: 491 - Pages: 2
...Week 8 Checkpoint: JetBlue &and WestJet: A Tale of Two IS Projects IT205 April 11, 2014 Week 8 Checkpoint: JetBlue & WestJet: A Tale of Two IS Projects The reservation system at airlines is the heart of the customer interaction and these systems helps guide the customers through the process of shopping for flights and lets the customers see what seats are available on that flight and then if they find what they want they can go ahead and pay for the tickets right then. Customers use the reservation systems to make the reservations, change reservations, or cancel reservations. They also can select specific seats on their flights, check the bags, and utilizing the kiosks located at the airports to print out boarding passes. The benefits of upgrading the system would by far outweigh any of the risk once the implementation is completed. The highest risk would be the loss of customers, this would stand true for both WestJet and JetBlue Airlines. JetBlue helped to minimize their risks when WestJet decided to be the first to upgrade and implement. WestJet went live in October of 2009 and it was horrible. They had not evaluated everything thoroughly and it showed. The bottom line is the risks involved is customer service being affected in anyway. WestJet was the first to undertake the upgrade and implementation. Their customers were having major issues with the reservation services which caused their call centers to get flooded with calls. The influx of customers trying...
Words: 547 - Pages: 3
...We began our project by deciding which tales we wanted to focus on. As a group we narrowed it down to Hansel and Gretel, Cinderella and Snow White. We really wanted Hansel and Gretel as we believed we had more ideas and could have a lot of fun with that tale. In the end, after turning in our three choices, you, Professor Cordova, informed us there was no overlap with choices and we were able to do Hansel and Gretel. While discussing in class what we were going to do was easy, talking outside of class was more difficult. Everyone in our group has a very busy and complicated schedule. I commute an hour and a half to campus, Lacie works as a 24-hour caregiver, Melanie has a little girl at home and Donielle and Caitlyn have very busy work and school...
Words: 1941 - Pages: 8
...David Lee History of Industrial Design Mara Holt Skov 10/29/13 DUNNE AND RABY Left: Fig 1 – Fiona Raby Right: Fig 2 – Anthony Dunne Anthony Dunne and Fiona Raby are a design team based in London, England since 1994. Additionally they are both professors at the Royal College of Art in the Design Interaction Program. Their practice has focused on a type of design called Critical Design, coined by Dunne in their 2001 book, Hertzian Tales. The focus of their practice is to utilize design to create dialogue and debate within the design world and the public about the broader implications of emerging technologies. Most unusual is their method of not creating anything to be produced. Rather they illustrate their ideas through the creation of photographs, video and artifacts to effect change. Historically, Radical Architecture, particularly Superstudio and Archigram, are inspirations from which they draw their ideas and methods. Both Dunne and Raby were born and raised in England and trained as an industrial designer and as an architect respectively. After working in Japan for a time, they studied Computer Related Design at the RCA and became fellows at the CRD Studio. Within this program they began to explore the interactions between humans and computers. Throughout his education, the influence of architecture (Raby, his time at an architecture firm and his professors) helped Dunne realize that the role of the designer was more than just as a form giver...
Words: 1912 - Pages: 8
...A Tale of Two Steves 1 A Tale of Two Steves Joanne Greene-Blose Boston University AD643 Project Communications Professor Steve Leybourne A Tale of Two Steves 2 Joanne Greene-Blose Abstract Good leadership is key, particularly in today‟s competitive global economy, and can make the difference between the success or the failure of the organization (Bennett, 2009). This paper looks at the CEO of the top tech company in the world, Apple Inc., and analyzes his leadership style. Steve Jobs, as Jack Welch called (Elkind, 2008), “the most successful CEO today” exhibits characteristics of both transactional and transformational leadership styles. He can be perhaps best labeled as a composite of both. He possesses micromanagement tendencies, is quick to judge, frequently yells and berates his employees, and reduces them to tears. Yet he also inspires a transcending vision who can connect emotionally with both his customer base and employees (Fannin, 2005; “Transformational Leadership”, 2002). Jobs is unquestionably an enigmatic, polarizing figure – yet his formula for success cannot be denied. A Tale of Two Steves 3 Joanne Greene-Blose A Tale of Two Steves The importance of good leadership in today‟s environment cannot be overstated. Bennett (2009) identifies leadership as determining the ultimate success or failure of the organization and Ismail, Mohamed, Sulaiman, Mohamad, and Yusuf (2011) view it as the primary force in determining competitiveness in a global...
Words: 2415 - Pages: 10
...Summary of CT The Canterbury Tales begins with the introduction of each of the pilgrims making their journey to Canterbury to the shrine of Thomas a Becket. These pilgrims include a Knight, his son the Squire, the Knight's Yeoman, a Prioress, a Second Nun, a Monk, a Friar, a Merchant, a Clerk, a Man of Law, a Franklin, a Weaver, a Dyer, a Carpenter, a Tapestry-Maker, a Haberdasher, a Cook, a Shipman, a Physician, a Parson, a Miller, a Manciple, a Reeve, a Summoner, a Pardoner, the Wife of Bath, and Chaucer himself. Congregating at the Tabard Inn, the pilgrims decide to tell stories to pass their time on the way to Canterbury. The Host of the Tabard Inn sets the rules for the tales. Each of the pilgrims will tell two stories on the way to Canterbury, and two stories on the return trip. The Host will decide whose tale is best for meaningfulness and for fun. They decide to draw lots to see who will tell the first tale, and the Knight receives the honor. The Knight's Tale is a tale about two knights, Arcite and Palamon, who are captured in battle and imprisoned in Athens under the order of King Theseus. While imprisoned in a tower, both see Emelye, the sister of Queen Hippolyta, and fall instantly in love with her. Both knights eventually leave prison separately: a friend of Arcite begs Theseus to release him, while Palamon later escapes. Arcite returns to the Athenian court disguised as a servant, and when Palamon escapes he suddenly finds Arcite. They fight over Emelye, but...
Words: 5192 - Pages: 21
...The Knight's Tale The Knight’s Tale (I) The Knight begins his tale with the story of Theseus, a prince, who married Hippolyta, the queen of Scythia, and brought her and her sister, Emelye, back to Athens with him after conquering her kingdom of Amazons. When Theseus returned home victorious, he became aware of a company of women clad in black who knelt at the side of the highway, shrieking. The oldest of the women asked Theseus for pity. She told him that she was once the wife of King Cappaneus who was destroyed at Thebes, and that all of the other women lost their husbands. Creon, the lord of the town, had simply tossed the dead bodies of the soldiers in a single pile and refused to burn or bury them. Theseus swore vengeance upon Creon, and immediately ordered his armies toward Thebes. Theseus vanquished Creon, and when the soldiers were disposing of the bodies they found two young knights, Arcite and Palamon, two royal cousins, not quite dead. Theseus ordered that they be imprisoned in Athens for life. They passed their time imprisoned in a tower in Athens until they saw Emelye in a nearby garden. Both fell immediately in love with her. Palamon compared her to Venus, and prayed escape from the prison; similarly, Arcite claimed that he would rather be dead than not have Emelye. The two fight over her, each calling the other a traitor. This happened on a day in which Pirithous, a prince and childhood friend of Theseus, had come to Athens. Pirithous had known Arcite at Thebes...
Words: 1689 - Pages: 7
...Concerning the connection between fairy tales and the Holocaust, some other articles such as “Rewriting the fairy tale in Louise Murphy’s and Lisa Goldstein’s Holocaust narratives” (2016) by María Jesús Martínez-Alfaro, "The Holocaust and Literature for Children" (2005) by Naomi B. Sokoloff or “’A’ is for Auschwitz: Psychoanalysis, Trauma Theory, and the ‘Children’s Literature of Atrocity’ (2005) by Kenneth Kidd made me aware of the great amount of authors that resorted to fairy tales to deal with the Holocaust. One of these articles that helped me is Sarah D. Jordan’s “Educating without Overwhelming: Authorial Strategies in Children’s Holocaust Literature” (2004) that focuses on the elements used by authors to teach their audience making the contents accessible for their age. Furthermore, I looked at some articles devoted to Yolen’s Briar Rose such as “Magical Transports and Transformations: The Lessons of Children’s Holocaust Fiction” (2014) by Phyllis Lassner and Danny M. Cohen and “Briar Rose: Jane Yolen’s Magic Touch Revealed” (2007) by Robin Mara that give a general vision the book and analyse its pedagogical function. Last but not least, I want to emphasize the fact that being able to know Yolen’s perspective of her own novel, thanks to some interviews has been very beneficial for my project as I was able to know her actual reasons and objectives for writing this...
Words: 685 - Pages: 3
...Geoffrey Chaucer’s collection of stories titled The Canterbury Tales and Dante Alighieri’s three-part poem The Divine Comedy have certain similarities and some differences that often have a religious theme. One of the most obvious comparisons between the two is that both authors wrote about significant journeys. While Dante wrote about traveling through Hell, Purgatory, and Heaven, Chaucer wrote about a group of people occupying their time while they traveled. The two authors had contrasting writing styles when discussing those journeys; Chaucer’s was more light-hearted and sometimes even risqué, while Dante’s was more consistently solemn and meticulous. Chaucer, author of The Canterbury Tales, and Dante, author of The Divine Comedy, had some...
Words: 1420 - Pages: 6
...Princess Belle-Etoile “Princess Belle-Etoile” is a French literary fairy tale written by Madame d'Aulnoy.[1] Her source for the tale was Ancilotto, King of Provino, by Giovanni Francesco Straparola.[2] and stars on their foreheads, and jewels would fall from their hair. A favorite repeated their words to the king, who summoned the sisters, and soon the marriages were conIt is classified as Aarne-Thompson type 707: the dancing cluded. A splendid wedding feast appeared out of water, the singing apple, and the speaking bird. nowhere, served on golden dishes, and the women realized it was from the old woman. Roussette hid the dishes when they left, but they were turned to earthenware when she arrived. 1 Synopsis The king’s mother was furious to hear that her sons had married such lowly women. Roussette was jealous of her sisters. Brunette gave birth to a son, and died. Blondine gave birth to two sons and a daughter, and the queen and Roussette put three puppies in their place. They took the children, including Brunette’s, and gave them to a maid, who scrupled to kill them, but put them in a boat, with necklaces that might pay for their support if someone found them. The queen was sent back to her mother. The fairies guarded the boat until it fell in with a pirate ship. The captain brought them to his childless wife. When they found that jewels fell from the children’s hair, the captain gave up his piracy, because he would be rich without it. They...
Words: 1362 - Pages: 6
...A Tale of Two Vices The purpose of this paper is to provide a written critique of a research article written by John Rolfe entitled “A Tale of Two Vices: An Applied Economic Analysis of Alcohol and Tobacco Consumption.” In this paper I will offer a detailed analysis of the dependent and independent variables used in the study and I will offer an objective viewpoint on the effectiveness of the sampling methods used and the reliability of the study. The author begins his article by describing and defining his purpose for the research project. As a college student he moved from the Netherlands to the United States to study at the University of New Hampshire. The differences in tobacco and alcohol use from Europe to America surprised Rolfe. In beginning his research he found a statistic indicating that “Europe is the heaviest alcohol consumer region worldwide, with alcohol consumption per person over twice the average” (Alcohol Statistics in Europe, 2007 para 6). Europe ranks number one with the amount of alcohol consumed (Alcohol Statistics in Europe, 2007 para 6). The author decided to design a study to investigate the factors that influence alcohol and tobacco consumption across many countries. For the experiment, he used data from 63 different countries. To have accurate results the researcher should have separated the countries and compared them. The author began by conducting base research in academic journals. He learned that, “a country’s unemployment rate,...
Words: 1076 - Pages: 5
...8 SOUTHERN THAILAND FOLK TALES Foreword… It all started a few years ago in a discussion with our English Major Students. We were talking about regional differences; how perceptions of people differ. I explained how people in the north of England view the folks from London and the south, and vice-versa. “It’s the same here in Thailand” one bright student chimed, “the folks in Bangkok and the north think everyone down here in the south are stupid, ignorant and to be viewed with extreme suspicion. But we have a very rich cultural heritage” she went on to explain. “We have history and stories that have been passed from father to son, from mother to daughter, for centuries.” So, it was agreed, the students would mine the Southern Thai Culture for the myths and legends that go to make folk tales. These would be documented and translated into English. This was to be a useful extra-curricular activity in the student’s quest for better English usage and understanding. The project ‘grew like Topsy’ and before long we had plans afoot to publish a small book that could, with a bit of luck, help to narrow the cultural divide between north and south Thailand. And, of course, educate and amuse us poor, ignorant, foreigners! Together with my friend and former colleague, Ajarn Kevin Marshall, we agreed to edit the student’s submissions, bring the often-archaic language up-to-date and inject modern usage and idioms whilst retaining the spirit of the original. It was a big idea but one that...
Words: 6614 - Pages: 27
...Case Study Analysis Paper 3: A Tale of Two Coaches 1) Through your review of Fiedler's contingency model, would you say that the coaches are matched to their situation? Why or why not? Has this had an impact on their effectiveness? I believe that Coach Knight and Coach K are matched to their situation according to Fiedler’s Contingency Model. Contingency theory suggests that situations can be characterized in terms of three factors: leader–member relations, task structure, and position power (Northouse, 2010). 2) Using Situational Leadership II, provide evidence from the cases that show whether or not there is usage of the leadership styles by the two coaches, and adopt a position on whether or not you think the coaches are effective from this theoretical perspective. In: Business and Management Coach Analysis Case Analysis Paper 3: A Tale of Two Coaches Bonnie Hyatt Grand Canyon University Leadership Style and Development LDR-600 Kelly Jensen, MBA April 30, 2013 Case Analysis Paper 3: A Tale of Two Coaches Fiedler’s contingency theory is a “leader-match theory” (Northhouse, 2013, p. 135). It attempts to match the style of the leader with the situation and develop a match between the two. Coach Knight and Coach Krzyzewski (Coach K) were both effective in this leadership style because they produced winning teams. Coach Knight is a task driven leader who sores low on the least preferred co-worker scale (LPC). His primary focus was accomplishing the tasks...
Words: 1438 - Pages: 6
...strengthen their comprehension skills through the use of magical Cinderella tales from different lands and apply map skills in learning which country each story comes from. These magical tales will help students to develop awareness that different Cinderella tales have much in common. Materials Class comparison Chart Graphic Organizers: Venn Diagram Sequencing Chart Compare and Contrast T-Chart My Favorite Part Handout Book Mark Template World Map Map pins Book collection The Rough-Faced Girl by Rafe Martin A Golden Slipper” A Vietnamese Legend by Darrell H.Y. Yum Chinye: A West African Folk Tale by Obi Onyefulu Yeh-Shen: A Cinderella Story from China by Ai-Ling Louie The Egyptian Cinderella by Shirley Climo The Irish Cinderella by Shirley Climo The Way Meat Loves Salt:A Cinderella Tale from the Jewish Tradition adapted by Jewell Reinhart Coburn The Golden Saddle: A Middle Eastern Cinderella by Rebecca Hickox Mufaro’s Beautiful Daughters by John Steptoe The Irish Cinderlad by Shirley Climo Lesson 1 Key Vocabulary Country — a small part of a continent with its own borders and government Landmark—an object in a landscape that can be seen from far away Title — the name of a book, movie, song or other work Fairy Tale — a make believe children’s story about magic, fairies, giants, witches, or talking animals. Procedures 1. Ask and discuss “What is a Fairly Tale?” 2. Tell students we will be reading several Cinderella stories...
Words: 1524 - Pages: 7
