...express yourself, and can be accompanied with gestures and mannerisms. Advantages * Verbal communication is a good way of communication because it is direct * There is less chance of misunderstanding. * Verbal communication can be expressed through body language, making it easier to understand. * Verbal communication gets quick response from the receiver, therefore results in a better flow of communication. * Verbal communication gets immediate feedback, which makes it easier to understand how well the message was conveyed. Disadvantages * It may be difficult to communicate with everyone this way, as some people have hearing impairments therefore they won’t be able to understand the message being conveyed * It may take a long time to get the message across. * The person you need to communicate may not be able to be communicated by face to face communication if they aren’t near or in another country. Written Communication Written communication involves any type of message that uses the written word. Advantages * Written communication is a good way of communication because it is quick. * Can present complex matters easily through the presentation. * Written document act as permanent records, therefore when it is needed it can easily be collected * Written communication prevents the waste of money and time, without meeting with the recipient. Disadvantages * It can take a long time for the message to be conveyed, and could...
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...could John Lewis use it, for example, the marketing director may want to state all the resources that will be needed to make the campaign a success) * On-screen (what is it and how could John Lewis use it, for example, the marketing director may wish to use on-screen technology for his initial presentations of the theme) * Multi-media (what is it and how could John Lewis use it, for example, the marketing department may want to show their first drafts of the campaign on a computer along with audio for increased impact) * Web-based (what is it and how could John Lewis use it, for example, the marketing director may want to send e-mails to other parts of the organisation explaining the idea along with some statistical data based on recent surveys.) ‘Purpose of information’ (use pages 127/128/129 to explain the following) * Updating knowledge (what is it and how could John Lewis use it, for example, John Lewis may want to find out how the economy is doing by way of reviewing national employment levels which would show the level of spending before launching any new expensive Xmas products) * Inform future...
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...- Assignment 5 – E-COMPENSATION Craig Doss December 21, 2012 Human Resource Information Systems (HRIS) - HRM 520 Dr. Zelphia A. Brown, SPHR, Instructor Assess the advantages and disadvantages of using a Web-based compensation tool versus a client-server based or stand-alone PC-based system and then give your opinion on which system would provide the most value to an organization’s stakeholders. Include three (3) facts to support your opinion. Compensation is an essential part of HR which must done in a timely manner and without error. As the sector of HR continues to evolve in the way that it conducts business so does the tools and technology that helps organizations with the compensation portion of HR. There has been an advance in HR technology, organizations no longer have to use spreadsheets full of human errors to record and track compensation. A new advance in technology such as web-based compensation tools has changed the way organizations handle their compensation processes. Web-based compensation tools offer organizations an array of advantages compared to stand-alone PC-based systems. Web-based compensation tools offer organizations the following advantages: the ability to create reports, allows end users to share critical information, and improves the effectiveness of the compensation process. Client-server based and stand –alone PC-based systems limits an organization’s ability to advance in the compensation portion of the HR process. These types of systems...
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...Differences Between Primary Data vs Secondary Data -Submitted by Arvind Kartik SOURCES OF PRIMARY DATA Regardless of any difficulty one can face in collecting primary data; it is the most authentic and reliable data source. Following are some of the sources of primary data. Experiments Experiments require an artificial or natural setting in which to perform logical study to collect data. Experiments are more suitable for medicine, psychological studies, nutrition and for other scientific studies. In experiments the experimenter has to keep control over the influence of any extraneous variable on the results. Survey Survey is most commonly used method in social sciences, management, marketing and psychology to some extent. Surveys can be conducted in different methods. Questionnaire: It is the most commonly used method in survey. Questionnaires are a list of questions either an open-ended or close -ended for which the respondent give answers. Questionnaire can be conducted via telephone, mail, live in a public area, or in an institute, through electronic mail or through fax and other methods. Interview : It is a face-to-face conversation with the respondent. It is slow, expensive, and they take people away from their regular jobs, but they allow in-depth questioning and follow-up questions. The interviewer can not only record the statements the interviewee speaks but he can observe the body language or non-verbal communication such as face-pulling, fidgeting...
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...by which an organization can use to measure their performance and internal processes. By comparing themselves with organizations that in excel in best business practices, top management can use benchmarking as a tool for driving continuous improvement throughout the organization and to gain advantage over competitors such as reducing costs, increasing productivity and better aligning product (Fleisher amd Bensoussan, 2007). Benchmarking began in the late 1950s as a natural development of early Japanese practices focusing on a clear desire to improve. Then, Xeros Corportation in America adopted a similar vigorous approach in 1979 which start the term “Benchmarking” by investigating the practices of Fuji Xerox in Japan. The improvement opportunities that were identified and put into place resulted in Xerox’s benefits and let to Best Practice Benchmarking (Bendell et al., 1993). Table: Advantages and disadvantages of benchmarking ADVANTAGES | DISADVANTAGES | Powerful Competitive Analysis Tool | Copycat syndrome | Objective stretch goal setting & performance measurement | High rate of failure | Flexibility | What works well in one organization might not work in another | Removal of blind spots | Benchmarking is resource intensive | Improves cost efficiencies & quality | No firm does everything the best | Not reinventing the wheel but redesigning it | Low-performing firms have a disadvantage | Media recognition | Some high-performing companies may not be...
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...Processing System (TPS) 4 Q 3. 4 Computer Misuse Act 1990 4 Data Protection Act 1998 4 Research 5 Q 1. There are 3 levels of management: Strategic, Tactical and Operational. All 3 levels of management within the organisation require information with different characteristics to manage the company successfully and to reach the goals. Strategic management is the highest level or Top management (Chief executive, managing Directors). These level deals with organisational growth and all long-term decisions, like expansion, relocation, merger, new IT system introduction. Strategic management always rely on information of 2 other levels of management: of tactical and operational levels. Strategic management of BW is responsible for introduction of new IT systems for whole organisation, as different areas in the business have designed and implemented their own systems and there is no communication between all areas. Planning of new IT systems should involve cost/benefit analysis. Company will require market research about the customers and competitors, feedback from customers and suppliers, so the company require internal and external information. Internal: * Advantages and disadvantages of implementing a new IT system * Financial information Sources of information: * Financial reports * Profit reports External: * Types of software and hardware * Pricing to introduce IT system Sources: * Research on Internet * Business newspapers and...
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...should look beyond the present and focus on their needs in the future 1, 5, and 10 years from now (Kavanagh, Thite & Johnson, 2012)”. One government regulation a company should consider when purchasing a new HRIS are the changes the government is making towards healthcare. With the Affordable Care Act (ACA) approaching employers will have to keep more detailed and accurate personnel and payroll records what they are currently used to doing (IRS, 2014). HRIS are influential in attaining, tracing and archiving information that is vital to the company and that is required by the government. Identify three (3) disadvantages (other than time) of using interviews and focus groups for data collection during the analysis phase when determining HRIS needs. Recommend three (3) approaches to overcome the disadvantages. “Interviews are particularly useful for getting at rich sources of information. When one wishes to develop a deep understanding of a...
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...DIFFERENT TYPES OF INFORMATION’S In this assignment I have been ask to describe the types of information and sources of information by including both internal and external. The next I am going to describe typical purposes of information used in a business and relate how these apply to Living Fashion. Living Fashion is large national retail store which selling a selection of ladies, men’s and children swear. In order to run the business effectively, businesses needs different types of information. This information may relate to employees, operations, customers, suppliers or competitors. In many cases this information is not required, so it needs to be safely and securely. Verbal Verbal communication is the best way how to communicate in a business. The reason is that of the high degree of impact it can create on an audience. Many businesses use this method to have staff meetings or telephone enquiry from their customers. Living Fashion may use verbal communication for their meetings or any conversation by involving two people discussing a topic. Verbal communication in Living Fashion is done by customer service and colleagues and advisors at store. Written Written communication involves a letters, emails, newspapers, books, trade journals or government publications. These types of written commutations help the businesses to receive important information’s from their stakeholders. Living Fashion is using letters, emails to receive customer’s complaints, orders and completed...
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...Betenson Kristin Romanowski Secondary data research Our group believes that putting Redbox kiosks on Kent States campus would have incredible success. The data we are starting to put together involves Secondary data that we have begun to conduct. Secondary Data can be defined as “information that has previously been gathered by someone other than the researcher and/or for some other purpose than the research project at hand”. Our group has already conducted studies and began our own primary data, but having said that, Secondary data is key in proving that Redbox kiosks will be very popular to Kent’s student body. Internal secondary data by Redbox shows that they prefer to only put these kiosks on campuses with at least 15,000 students, says Liana Solis, who has personally attempted the movement of Kiosks on the campus. Obviously Kent State would be perfect for this with an estimated body of 28,000, which nearly doubles the prerequisite of students. Gathering Secondary data for the Redbox kiosks would have several advantages. After we send out our personally made survey, we will continue to use the resources already created and base what we do off that. One advantage of secondary data gathering is how inexpensive and readily available it is. Another advantage is how quick it can be found. The information has already been done, so it’s already there when you look for it. We have found that Redbox would be very popular through online sources (primary research already found) and...
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...Secondary Data Sources Slide 1 Before conducting a marketing research study, it’s best to consult secondary sources to both inform that study or perhaps to provide the data that would have been duplicated by that study, but at far less cost. Slide 2 Fortunately, there are many resource people, such as librarians, to help with secondary data searches. You’re probably familiar with conducting internet searches using sources such as Google or Yahoo or perhaps a different search engine altogether. You’re also probably familiar with using library databases and searching those as well. There are many non-computerized sources of secondary information and there may be computerized sources with which you’re unfamiliar or unknowledgeable about accessing. Librarians and library personnel are effective in helping you to identify and successfully access that type of information. Slide 3 What do marketing researchers mean when they speak about secondary data? Secondary data is data gathered and recorded by someone else prior to and for a purpose other than the current project. Such data is often historical, already assembled, and needs no access to study participants. Slide 4 Databases of secondary data come in four flavors: bibliographic, numeric, directory, and full text. For bibliographic sources, think in terms of bibliographies or listings; although not self-contained sources, they provide listings of possible sources for further query. Numeric sources contain numbers; for example...
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...Internal and External Equity Comparison Edgar Martinez HRM/324 September 10, 2012 Annette Clark Davis Internal and External Equity Comparison In today’s competitive globalized economy, an organization’s approach to equity and its perception of equity can affect an organization’s ability to captivate, retain, and motivate its employees. Therefore, external as well as internal equity play an important role in an organization’s design of its compensation structure. In this essay, it shall examine the total compensation plans for the Home Depot Corporation and IBM Global Services, focusing on internal as well as external equity. Additionally, it shall also review the various advantages as well as disadvantages of internal and external equity for both organizations. Finally, it will provide an explanation to how each plan supports each organization total compensation objectives as well as the relationship of the organization’s financial situation to its plan (University of Phoenix, 2009). Internal and external equity An Organization that notably uses internal equity to form its pay structure is the Home Depot. The Home Depot’s internal equity exist because of its pays wages and hiring processes designed to fit each store budget, instead of hiring people with the skills to do the job at a market rate pay. The Home Depot’s decentralized stores use an elitist compensation system with different compensation plans by organization level and incentives offered only to...
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...Unit 12: Recruitment and Selection P1 – Identify how two organisations plan recruitment using internal and external sources Recruitment is the process of identifying when an organisation needs to hire a new employee. It is one of the key processes of any organisation. When the process is carried out hastily, it is fraught with dangers. But when it is carried out with skill, it can be one of the most important investments that an organisation can make. The top aim of recruitment is to select someone to be a part of the organisation team who can do the job that is needed to be filled to the required standard of performance. This can be done either internally or externally. Below is a simple flowchart of the recruitment and selection process Reasons for a Vacancy Naturally, the first step in the recruitment process is when a vacancy arises in an organisation. However, before that organisation can rush to fill in the position they would have to consider some points, like why this vacancy has arisen. The first example could be that the previous employee left to go work for a competitor business or it was due to them having problems within the organisation. So unless these problems are resolved, then the new candidate will likely be unhappy too. The second example can be that an organisation will have to recruit someone to cover their female staff if they take maternity leave. In the year 2009, mothers were entitled up to 52 weeks’ maternity leave (1). Employers will be having...
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...Information and Customer Insights Companies use such customer insights to develop competitive advantage. To gain good customer insights, marketers must effectively manage marketing information from a wide range of sources. The real value of marketing research and marketing information lies in how it is used—in the customer insights that it provides. Customer insights group collect customer and market information from a wide variety of sources. A marketing information system (MIS) consists of people and procedures for assessing information needs, developing the needed information, and helping decision makers to use the information to generate and validate actionable customer and market insights. (Figure 4.1) Assessing Marketing Information Needs A good marketing information system balances the information users would like to have against what they really need and what is feasible to offer. Sometimes the company cannot provide the needed information, either because it is not available or because of MIS limitations. By itself, information has no worth; its value comes from its use. Developing Marketing Information Internal Data Internal databases are electronic collections of consumer and market information obtained from data sources within the company network. Information in the database can come from many sources. Problems with internal data: • It may be incomplete or in the wrong...
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...describing the different types of marketing research. What is market research? Market research is the process of collecting valuable information to help find out if there is a potential market for a new product or service. Market research is carried out in all areas of marketing activities and the information collected concerns customers, markets, responses to existing and planned marketing campaigns and the general business environment. This means that the process needs to be continuous so that trends, opportunities and threats are identified. There are two different types of market research, primary research and secondary research. Primary research Primary research consists of a collection of original primary data. There are advantages and disadvantages of primary research. There are various forms of primary research, which are: Observations Observations are a method of primary research where companies monitor customer behaviour. This can be in the form of a ‘mystery shopper’ in a store. Experimentation Experimentations are a method of primary research where an element of the marketing mix is changed. The results are then analysed. Surveys Face-to-face surveys; postal surveys; telephone surveys and email surveys are all different types of surveys used as methods of carrying out primary research. A face-to-face survey is two-way communication between a researcher and a respondent, which could take place at home or in the street. Postal surveys are...
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...Marketing Assignment Mission statement: “To be the best pizza for every occasion.” We are P.E.A.R.L.S: Passion for excellence Execute with positive energy and need Accountable for growth in customer and satisfaction Recognize the achievement for others and have fun doing it Listen and more importantly respond to the voice of the customer Marketing strategy: The marketing strategy for pizza hut is very simple: “We want to satisfy our customers by offering them the best”. They have used the word CHAMPS to describe their marketing strategy, which means cleanliness, hospitality, accuracy, maintenance, product quality and speed. They have gone further by using two F’s which stand for friendly and familiar. For pizza hut customer service means providing customers with uncompromising product quality, offering them with the highest value for money and giving them service that is warm friendly and personal. Pizza hut aspires to give its customers “customer mania”- the kind of service that ensures that every visit of the customer is a memorable one. Marketing mix: Since an international fast food chain like pizza hut demands both quality product and a high quality service and environment, its marketing mix comprises of all the seven P’s namely the product, price, promotion, place, people physical evidence and process. Product: Pizza hut offers a large variety of...
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