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Analyzing Messages

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Analyzing Messages
COMM/470
June 11, 2012
Jose Lepervanche

Analyzing Messages
With the modernization of communication, there are different dialogues in which people can compose messages. These dialogues have certain components that show the importance of the message and try to communicate that importance in an effective way. The wording, sending, and receiving of a message affects the comprehension, and the direct response to the message. This analysis will examine three messages and provide information on the context of the sender’s information. Then evaluate the affect content, media, and technology has on feedback.
Analyzing Three Messages
The first message (Appendix A) is from the United States Department of Education. The purpose of this message is to inform the recipient to reapply for financial aid. The technology and environment in which this message takes place is via e-mail, which is an appropriate manner. The purpose of e-mail gives the recipient the most efficient way to complete the reapplication process. The message provides a link allowing easy access the government website and gives directions needed to complete the process. There was no noise related to the message it was direct with specific instructions. The message requested no feedback through email, but it did give directions to frequently asked question, if questions occur.
The second message (Appendix B) is from Iliff School of Theology. This message was a reply from a request for information from Iliff’s website. The sender of this message is an admissions representative for Iliff, and the recipient is a potential student looking for a seminary to attend. The technology used in this reply was an e-mail, which is an effective response method for an inquiry about a school or business looking to fill vacancies. A limited amount of noise was present in the e-mail, although the message did give many links to help explore Iliff’s website more thoroughly. This message did allow feedback (see Appendix C).
The third message (Appendix D) is from a mortgage company that the recipient made an inquiry to about refinancing his home. The sender of this letter is a loan officer, even though she never explains her job title in the email. The noise level is very high; the recipient interprets this woman as rude. She should have chosen a better choice of words to open the message. With the content in the message, even though the option is present, the recipient will not give any feedback.
Content, Media, and Technology
Feedback sends information to the sender from the receiver that he or she has an understanding of the message (Roebuck, p. 11, 2006). Content within a message is the way the sender describes the situation to the recipient. The recipient cannot see the body language or hear the sender’s verbal expressions, so the message must be precise. Media relates to the presentation of the message (University of Phoenix, 2012). The media relates to sending the message in the proper form that allows easy access to the receiver. Technology consists of encoding and presentation tool, channel, or data networks (University of Phoenix, 2012). These tools allow the sender to send the message to the receiver and vice versa. A good communicator allows feedback from all forms of technology. This allows the communicator to learn from his or her mistakes, and provide a better form of communication in the future (Roebuck, p. 12, 2006).
Conclusion
This analysis explained how effective communication allows people to comprehend information through communication environment. Communicators need to understand that speaking and writing precisely alleviates potential problems and negative feedback from personal. With the proper use of content, media, and technology a communicator can present the message in a more effective manner
References
Roebuck, D.B. (2006). Improving Business Communication (4th ed.). Retrieved from University of Phoenix.
University of Phoenix. (2012). A Basic Communications Model. Retrieved from University of Phoenix, COMM/470 website.

Appendix A
Reminder: Reapply For Federal Student Aid
FROM: Federal Student Aid
TO: MOSTCOOLDAD@YAHOO.COM

Friday, January 20, 2012 11:27 AM
Dear GREGORY,
This is to remind you that if you have not already applied for federal student aid for the 2012-2013 school year, you can do so now using FAFSA on the Web. Go to www.fafsa.gov, select "Start Here" to log in and you will be given the option to complete a FAFSA Renewal that has much of your application data from last year.
You will need your Federal Student Aid PIN to access your 2012-2013 FAFSA on the Web application. If you have forgotten your PIN, you can request a duplicate once you login.
Remember to apply before your deadlines. Select "Deadlines" at www.fafsa.gov for specific deadline information.
If you have questions about your FAFSA, online help is available. Visit www.fafsa.gov and click the "Browse Help" feature on the FAFSA home page for answers to frequently asked questions and for additional information about the FAFSA process.

Thank You,
U.S. Department of Education
Federal Student Aid
Sender reply address says do not reply.

Appendix B
Iliff School of Theology
FROM: Gulledge, Larry
TO:mostcooldad@yahoo.com
Thursday, June 7, 2012 1:28 PM
Greg,
Thank you for your continued interest in Iliff.
We encourage you to learn more about the excellent faculty at Iliff. Please use the following link View Our Faculty Click on each individual faculty member to learn more about them and to see their video. To learn more about Iliff , apply for admission or to schedule a campus visit, please use these additional links. If you would like to receive updates about Iliff please access Iliff E-Blast& Alerts Be sure to click on the “join email list” to get signed up.Questions? Please feel free to send me an email or give me a call. We look forward to hearing from you soon
Larry Gulledge
Admissions Representative
Iliff School of Theology
Denver CO 80210
303-765-3118

Appendix C
FROM: Greg Leslie
TO: Gulledge, Larry
Friday, June 8, 2012 7:23 PM
Larry,
Thank you for your quick response to my inquiry about Iliff. I received the packed that you sent me and reviewed the information. I would like to call you and set up an appointment so I can ask some questions about Iliff and to see if it the right fit. I will call you at 3:00 CST Tuesday June 12, 2012. If this time does not work, please email me with an open appointment.
Thank you,
Greg Leslie

Appendix D
Just Staying in Touch! (30) FROM: jbalfany@themmmortgage.com
TO: mostcooldad@yahoo.com
Message flagged
Monday, June 4, 2012 5:30 AM
Greg Leslie
Though you have not found it appropriate to go further with a loan from M & M Mortgage, LLC at this time, eventually you may find it beneficial; however, I will not burden you with constant calls.
Perhaps your needs and interest will be different at a later date. With this in mind I will take the liberty of staying in touch by mail or e-mail and contacting you in a few months.
In the meantime, if you have questions or need assistance in any way, please e-mail me or call me.
Jeannette Balfany

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