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Anthem Reflection Paper

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I have member Thaddeus Czarnecki 048M54573 that submitted documentation from Anthem that states members coverage will continue without Interruption. Member also stated he was in the hospital for 29 days and plan was canceled, I do not show where member had coverage until 3/1/2015. Can you advise why member was not covered starting 1/1/2015 and what can member do to get effective date backdated starting 1/1/2015, I have enclosed the letter member recvd.

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