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Sainsbury’s Job Roles
Manager
Roles/responsibilities
As a store manager, it’s ultimately there job to deliver a great shopping experience in a safe and secure environment for all their customers. The manager has overall responsibility for the store and for planning for making sure that the store meets the objectives set for the business by the head office. They delegate authority to supervisors however they have to take responsibility for everything that occurs in the store.
Store managers need to be able to employ staffing and conduct training. The manager is responsible for employing people with the right attitude and skills in order to become a general assistant. The manager is also responsible to give the employee suitable training and conditioning as per the organizational requirements. Furthermore the manager also makes sure that the employees are working as expected, on a daily basis and in case of disorganisation, the store manager has the ability to warn, or even fire the employee.
Also Store managers need to be able to handle customer complaints and queries. The success of the retail store depends upon if the customer is satisfied with their shopping experience. There are many occasions when the customer is unhappy about the customer service which is provided by the store. It could be due to an unpleasant general assistant, or because of bad quality. The manager is expected to handle all the complaints and queries faced by the customers in a satisfying way. The objective of this is to gain customer loyalty through efficient problem-solving skills.
Qualities they should have
As a store manager, there are certain qualities needed. A manager need a good standard of basic education, including ‘good’ GCSE passes in both English and Mathematics, they need this in order to communicate with its customers and employees as they might need them to compete

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