...ANALYSIS (CHAPTER 12) Submitted by: Al Gerome Bondoc Submitted to: Sir Edward Lacson A.ViewPoint Laura a new graduate from Cornell University School of Hotel Administration was recently offered a new entry-level position as an operations analyst at Aramark. B.Significant Case Facts * Laura a new graduate from Cornell University’s School of Hotel Administration was recently offered as an operation analyst for ARAMARK. * According to Fortune Magazine, ARAMARK is the leader in professional services, providing award winning food services, facilities Management, and uniform and career apparel to health care institution, universities and school districts, stadiums and arenas, and businesses around the world. * Laura was excited because she was going to Beijing during 2008 Olympics to work for ARAMARK food services. * ARAMARK served over 340,000 motor fans who attended one of the biggest event in Spain. * More than 1100 ARAMARK employees served attendees more than 9,000 fruit dishes, 120,000 sandwiches, 40,000 hot dogs, and 40,000 cups of coffee during the three-day event. * ARAMARK team would be responsible for serving 3.5 million meals during the event (or 10,000 people per hour). * ARAMARK biggest challenge would be to ensure to feed almost 65,00 he athletes, coaches, officials and members of media throughout the Olympics. C. Problem How can Laura apply the concept of Lean Management in ensuring that the food that they will serve will...
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...After researching Aramark Dining Services’ website, and discussing our own experiences, we discovered that Aramark uses cost leadership to operate. The cost leadership strategy is beneficial to a company because it has the lowest cost in the industry. The dining service goes through rapid change and has specific ways in which they function on a daily basic. Due to elements such as the strategic target, basis of competitive advantage, product lines, production and marketing emphasis, the strategy a company chooses to have is relative to its goals and characteristics. The only true way to understand the strategies of two companies is through experience. After spending much time at Daly’s, the Rider University cafeteria, we concluded that there are definite traits of the company that directly correlate to the aspects of cost leadership. There is a broad section of the target market that Aramark focuses on, which is the Rider University student body consisting of both graduates and undergraduates. Before Aramark Food Service, Campus Dish had a different way of food distribution, but changed it to lower costs in the industry. Aramark, like almost all food services, attempts to keep their costs down. For instance, in the beginning of 2010 we believe that there was a large amount of food wasted. Even twenty minutes before closing time employees would be continuing with the preparation and cooking of food. It was not smart to continue to cook and serve food at this time because there...
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...APPLICATION FOR EMPLOYMENT As an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER, ARAMARK does not discriminate against applicants or employees because of their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law. PLEASE TYPE OR PRINT CLEARLY NAME (Last) (First) (Middle) DATE CURRENT ADDRESS (Street) (City) (State) (Zip Code) PHONE NUMBER Area Code ( PERMANENT ADDRESS (Street) (If different from above) ) ) (City) (State) (Zip Code) PHONE NUMBER Area Code ( ARE YOU 18 YEARS OF AGE OR OLDER? YES NO IF NOT, STATE YOUR DATE OF BIRTH_____________________________________ TYPE OF POSITION DESIRED POSITION APPLIED FOR: SALARY EXPECTED FULL TIME PART TIME SUMMER TEMPORARY OTHER WILL YOU TRAVEL? DATE AVAILABLE TO WORK WITH ARAMARK WILL YOU RELOCATE? TO WHAT AREA? YES YES YES NO NO YES NO HAVE YOU EVER WORKED FOR ARAMARK? IF YES, WHEN AND WHERE? WHAT POSITION(S) DID YOU HOLD? HAVE YOU EVER APPLIED TO ARAMARK? IF YES, WHEN AND WHERE? WHAT POSITION(S) DID YOU APPLY FOR? NO To comply...
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...This article was published by the Sports Marketing Research Journal. The approach in this article was from an academic perspective. It broke down the industry under competitors and major suppliers. They estimate that game-day revenue from concessions, merchandise and parking valued 10.7 billion in the United States. The analysis was done on 122 major league facilities, including stadiums and arenas. It was interesting to see that a large majority of these facilities outsource their concession to third party, outside suppliers. Only 14 facilities handled concessions in-house. For those facilities that outsourced 41.5% of arenas and 28.3% of stadiums used Aramark as their food service company. Aramark has a strong lead, with the next closest company being Levy Restaurants. Levy holds 26.8% of arenas and comes closer to Aramark in stadiums, providing concessions for 25.4%. Also, of interest, this article noted the increase in scale of concessions at sports events. Many venues are now offering high class restaurants. This trend shows that people are looking forward to dining at sporting events, rather than avoiding stadium food. The addition of these upscale dining options also creates new opportunities for revenue. As opposed to pizza and nachos, stadiums can now offer high-end catering and event hosting. The one exception to this trend is Major League Baseball where the hotdog is still king. They estimated that in 2009 21.2 million hotdogs were consumed at the MLB ball parks...
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...This left Vaughn with new equipment, minimal knowledge about the catering business, and a determination to make Hottie Hawg’s a success. After initial growing pains, Hottie Hawg’s found success with the Billfish Tournament in Panama City, FL. The company was also fortunate to land free airtime on an Atlanta news program, an essentially free NASCAR sponsorship, and good social exposure via YouTube. Things began to get really interesting for Vaughn and Hottie Hawg’s after a successful licensing agreement with an old friend—Todd Seymour—in Denver, CO. This led to a potential deal with Aramark to become a vendor at Denver’s Pepsi Center. Although there was tremendous excitement about the opportunity and its unbelievable upside potential, Vaughn remained hesitant about the deal. For a variety of reasons, Hottie Hawg’s would have to establish a local commissary in Denver in order to accept the Aramark deal. Vaughn estimated $25,000 to $30,000 in initial setup fees for the...
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...ider the business case for promoting and managing diversity within contemporary organizations. Learning objectives: Evaluate diversity and multiculturalism as a source of sustainable competitive advantage and identify the benefits of diversity for organizations. Case problem: What is meant by diversity and should organizations seek to be diverse? Company Aramark http://www.aramark.com/ Food ‐ Major Diversified ARAMARK is a leader in professional services, providing award‐winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In FORTUNE magazine's 2009 list of "World's Most Admired Companies," ARAMARK was ranked number one in its industry. ARAMARK seeks to address issues responsibly that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 260,000 employees serving clients in 22 countries. ARAMARK partners with clients around the world, providing a broad range of customized services, catering to both cultural preferences and needs, whilst achieving and maintaining high...
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...* Overview * Health Riskers * Indulgent Risk Takers * Restaurant Regulars * Nutrition Curious * Passive Dieters * Health Focused | | "ARAMARK's research on Nutritional DiningStyles is using innovative scientific methodology to provide valuable new evidence about individual and environmental factors that influence food choices and eating behaviors in real world settings. This research provides ARAMARK with critical data to better meet the needs of customers and consumers. In addition, their findings will provide nutrition and public health researchers with new insight into how to promote food choices that contribute to healthier diets." Leann Birch, Ph.D. Distinguished Professor of Human Development and Family Studies College of Health and Human Development The Pennsylvania State University ARAMARK regularly studies consumer eating patterns and preferences to identify ways to better serve them. Nutritional DiningStyles™ is ARAMARK's proprietary research on the eating habits of American adults. DININGSTYLE™ 14% of American adults most closely fit this profile. Indulgent Risk Takers Profile: There is one word to describe how you eat: BIG. When you eat out, you value price and convenience versus whether or not it's good for you. Your value-driven, mega-sized portions equal a lot of additional calories, fat, and added sugars that may push out healthier nutrient-dense foods in your diet, such as fruits and vegetables, whole grains, and...
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...3760 Chapter 9 1. They can emphasize the speed of take out service. Supportive for take out only interested guests, augmentative for guests who would eat there regardless of take-out option. Offering better packaging. Better take out service can improve the customer volume. 2. Weekend to Las Vegas Facilitating: Flight, taxi, hotel, restaurants, nightlife, entertainment Supporting: First class seat at airplane, distinguished amenities, room service, no cover charge. Augment: accessibility to local attractions, atmosphere of the restaurant/ bar/ casino, interactions with employees or other guests. 3. ARAMARK might believe that attaching a brand like “ Burger King” to their product that they are different themselves from the other competition. By attaching themselves to a hamburger brand, they are ensuring a level of quality in their food. ARAMARK is making itself look like the dominant presence in the market to customer who might not have been familiar with it. Using brand of equity of Burger King will attract the regular customers. 4. Making the process for new product development Idea Generation: create a large range of possible ideas. Idea Screening: sort through all ideas to find the good ones. Concept development: determining market and fits. Marking strategy: molding the concept to the market. Product development: product into a prototype Market testing: test product in realistic setting Commercialization: launching of a product. 5. It...
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...Course Project Increasing Manager Morale and Satisfaction Submitted By: John Doilies jwdorilio@sbcglobal.net October 21, 2012 MGMT 591 – Leadership and Organizational Behavior Keller Graduate School of Management Professor Cecil Horst I. Introduction Aramark Healthcare Services (“AHS”) is a division of ARAMARK Corporation (“ARAMARK”) based in Philadelphia, Pennsylvania. ARAMARK is a multibillion dollar company located in twenty six counties with approximately 200,000 employees worldwide. The company is hired as a contractor to provide managed services in the area of food, housekeeping, facilities, engineering, call centers, and medical equipment maintenance. AHS provides services to hospitals and senior care facilities primarilily in the United States. ARAMARK is considered one of the big three, along with Compass N.A. and Sodexo USA, as far as managed services are defined. AHS provides these managed services at a local hospital, EDCH Healthcare (“EDCH”), here in Illinois at which I am a member of the management team. We have been at this account for approximately ten years; I have been at this location for just over five years. At this specific location the services we provide are primarily food related: patient services, catering, a retail café, and a coffee shop. I joined the organization in mid-2007 coming over from another big three management company. My role here at EDCH is to manage retail operations in the café, and coffee shop. The café is a...
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...Total Food and Beverage revenues came in below budget by $27,081 but exceeded last year by $42,992.. There were a lot of groups in house with meetings scheduled at different Hotels. There was six comp events that only got food & beverage credits only. Due to these events Payroll was high over by 18k cost for these events were 17k. Director salary was not in the budget. Cleaning supplies & laundry came in high due to comp events also in a contract with Aramark ($1,300 a week) contract was not budgeted. Tavern 17 fell below budget by $22,433 due to groups in house that had dinners off property from city wide. Another contributing factor was breakfast coupons recorded at $9.0 versus a full value of $20.95. Tavern average check was $12.92 that exceeded budget by $1.21 driven by up selling and pricing. Coffee Bar had a good month but finished under budget by $36. Coffee Bar average check $4.99 exceeded the budget by $.41. Displayed cases are revamped and new items are added. Room Service performed well and exceeded budget by $2,968. Room Service check average 14.00 exceeded the budget by $.98, this is was a result of our volume focused strategy. Food Cost finished at 24.3% compared to a budget of 25.% exceeding budget due to very good controls in place.. Beverage Cost finished at 25.9% on a budget of 25.3. Total Food and Beverage Revenues ended below budget by $27.0K but exceeded last year by $42.9K. Revenue shortfall was mainly in Tavern 17 by $22.2K, followed by Banquets...
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...4. External Environment Analysis I A. Macro Environment and trends * Macroeconomic forces – * Demographic forces –store expansion strategy, selected favorable demographic locations and selected a large city to serve as a “hub”; teams of professionals were located in hub cities to support the goal of opening 20 or more stores in the hub within two years. Starbucks had vice presidents that oversaw the store expansion process in a geographic region and responsible for instilling the Starbucks culture. Also strategy of saturating big metropolitan areas with stores ended up cannibalizing sales of existing stores. In 2008-2009, 900 underperforming stores were closed (75% of the closed stores were within three miles apart) * Social and cultural forces – Starbucks provided funding to organizations that made loans to small coffee growers. The company funded Starbucks farmer support centers in Central America, East Africa, and Asia where quality experts helped local coffee farmers implement environmentally responsible growing practices. * Technological forces – Starbucks considered roasting its coffee beans computerized roasters that guaranteed consistency. These roasters tested the color of the beans in a blood cell analyzer and discarded entire batch if the reading wasn’t on target. After roasting and cooling coffee was immediately vacuum sealed in a bags that preserved freshness for up to 26 weeks. The state of the art roasting plant built in South Carolina...
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...front C O L L E G E & U N I V E R S I T Y of thehouse Fresh Food Company at William & Mary Aramark unveils newly renovated Commons Dining Hall College Student Eating Habit Survey A M odeled after a European marketplace, the newly renovated Commons dining hall at the College of William & Mary features authentic foods from around the world. Built in 1965, The Commons is the largest and only freestanding dining facility on campus. After forty years without any major updates, The Commons recently underwent a complete overhaul of the interior, with contract operator Aramark putting its Fresh Food Company concept designs into place , complete with new equipment and a significant upgrade in food options. “As student’s eating habits change, it’s important for us to change and update our facilities with them,” says Phil Dibenedetto, resident district manager. “With our introduction of the Fresh Food P H O T O : The interior was designed to keep with colonial surroundings while offering a restaurant-like atmosphere. (Right.) Phil Dibenedetto (above). recent survey by the trend search organization,Y-Pulse asked 175 college and university students aged 18-25—83% full time and 17% part time—about their eating habits and opinions related to food and beverages. The survey explores subjects such as where students choose to eat, factors that influence choice of dining locations, favorite foods, beverage options as well as views on healthy lifestyles, diet fads and super...
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...Marketing Plan for Cintas and the Healthcare Industry Introduction The purpose of this paper is to describe the business of laundry and the rental uniform plan for the healthcare industry through Cintas Corporation. Product life cycle in the case of Cintas is slightly different. There is not a new product when we are speaking of laundry and the rental uniform. Cintas has been providing this service for a number of years when Doc Farmer started the business known as Acme towels. A product life cycle "describes the stages a really new product idea goes through from beginning to end so for Cintas its finding new customer’s to service that they have not focused on in the past. The product life cycle is divided into four major stages: (1) market introduction, (2) market growth, (3) market maturity, and (4) sales decline. The product life cycle is concerned with new types (or categories) of products in the market, not just what happens to an individual brand." (Perreault, McCarthy, 2010). Market Introduction The 4 P's are used in the introduction stage. The product, laundry service to hospitals, surgical centers and health care providers, is being introduced. During this time branding and quality is established; Cintas has their brand and quality out in the uniform rental market, but they will need to show they can provide a sanitary environment when they also launder for meat processing plants, utility workers, trash companies and pet food producers. Cintas will need...
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...this practice (Morrison, 2013). There are reports of mentally ill patients being denied food and water for a prolonged period (ACLU, 2014). The prison meant for women in Michigan (Women’s Huron Valley Correctional Facility) is accused of brutality as the employees starve inmates in solitary confinement. They are also subjected to odd cruel punishments as reported by American Civil Liberties, Michigan. Many accounts from witnesses’ show that prisoners are made to undergo solitary confinement and are not even given water. One of the inmates made the initial report regarding these abuses after she was locally hospitalized for symptoms indicating severe dehydration (Morrison, 2013). Alongside, low quality food in prison is also a grim issue. Aramark, a food service company under the contract of MDOC makes a lot of money...
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...An internal accountant is a helpful resource to help reform an organization with a out-of-control system. In the following paragraphs there will be information provided to justify the benefits of using an internal auditor to help the client’s organization. There will also be a referral of a prime candidate for an internal auditor based on his or her background. Lastly there will be an explanation of how the candidate’s background will be beneficial to client. Benefits of using an Internal Audit Internal auditor’s role in the organization is to monitor, assess and analyze the risk and controls of the organization. They do this by reviewing and confirming the information in the organization’s policy and procedures. The internal audit in a large organization is not performed by just one person. It is usually done by a team of auditors and they are assigned to different departments within the organization that needs auditing of its procedures and processes. These audits may also include the audit of its computer systems to make sure certain controls are in place. The benefits of an internal audit is to provide upper management and the audit committee assurance that the risks are low and the organizations governance is solid. The internal auditors also makes recommendations in an effort to enhance its policies, processes, and procedures (Cornell University, 2007). According to Cornell University (2007), “Internal auditors sometimes look at the same data or perform some of the same...
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