...directions. 3. Customer and market focus: How the organization builds and maintains strong, lasting relationships with customers. 4. Measurement, analysis, and knowledge management: How the organization uses data to support key processes and manage performance. 5. Human resource focus: How the organization empowers and involves its workforce. 6. Process management: How the organization designs, manages and improves key processes. 7. Business/organizational performance results: How the organization performs in terms of customer satisfaction, finances, human resources, supplier and partner performance, operations, governance and social responsibility, and how the organization compares to its competitors. To obtain the Baldridge award a company first fills an eligibility determination form to the National Institute of Standards and Technology (NIST). After eligibility is...
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...The Baldrige National Quality Award program was established by The Malcolm Baldrige National Quality Improvement Act of 1987. The award is named for Malcolm Baldrige, who served as Secretary of Commerce from 1981 until his death in 1987. The purpose of the law is “to help to stimulate American companies to improve quality and productivity for the pride of recognition while obtaining a competitive edge through increased profits; to recognize the achievements of those companies that improve the quality of their goods and services and providing an example to others; to establish guidelines and criteria that can be used by business, industrial, governmental, and other organizations in evaluating their own quality improvement efforts; and to provide specific guidance for American organizations that wish to learn how to manage for high quality by making available detailed information on how winning organizations were able to change their cultures and achieve eminence." The Baldrige Criteria provide a nonprescriptive framework for organizational assessment and improvement. They allow an organization to develop its own creative approaches aligned with organizational needs, and provide the basis for conducting organizational self-assessments, for making awards, and for giving feedback to applicants. The criteria play three roles in strengthening U.S. competitiveness: to help improve organizational performance practices,...
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...The company I decided to write my Baldridge paper on is Electronic Arts (EA) video game company. They are the leading independent developer of entertainment software (video games) in the world. They have over 7,900 employees worldwide and last year they had of $3 billion in revenue. As whole last year including all video games accessories, systems, and games the industry had $13 billion in sales so EA was responsible for 23% of that and they only make games. They are the #1 producer of sports video games in the world and have been for the last ten years. For most video game company’s to have 2 games that sell over a million copies would put you in the top ten last year EA had 24 games sell over a million copies. Leadership has been fading at Electronic Arts for years now. But when Trip Hawkins established the company in 1982 he was very driven to make this company one of the top video game companies of all time. Back then most game companies made plain 8 bit 1 dimensional video games most which never changed the back rolling screen. Trip believed that make a 3 dimensional 16 bit games although it would be costly was a move that the industry had to make. He went around to several other major video game companies and headhunted for individual that shared his vision of making this new kind on video game possible. Dave Evans and Pat Marriott were two executive producers of video games at Apple at the time when Trip came to them with this ideal. “There was such a huge risk of...
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...the Baldrige Performance Excellence Program and was established by congress to promote national awareness of the necessity of performance excellence in business as a means to stay competitive in the global market. The Baldridge award recognizes U.S. organizations in a wide range fields. As many as 18 awards may be given annually across six eligibility categories including, education, health care, manufacturing, nonprofit, service, and small business. (Baldrige, 2015) Applicants undergo a rigorous screening process which evaluates the organization on a range of factors that contribute to financial performance. These factors include, but are not limited to, business decisions and strategies that improve market performance, customer retention/ satisfaction, efficient and effective operation practices, and gains in market share. (Baldrige, 2015) All organizations participating in the application process receive a written summary of their strengths and an assessment on areas for improvement. Winners are allowed to promote and advertise their Baldridge Award. However, the award is not given for specific products or services. As of 2014, 105 awards have been presented to 99 organizations which include six repeat winners. (Baldrige, 2015) Conception of the Baldridge award began in the early 1980s, as an increasingly competitive and demanding world market necessitated a reevaluation of current U.S. business practices and strategies. (Baldrige, 2015) While both government and industry...
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...Baldridge Core Principles When it comes to personally evaluating one’s self, many find it to be a difficult task. Although it can come across as difficult, many times it is extremely necessary in order to improve throughout the workplace as well as a person’s personal life. Reflecting on how well one does things, it is important to understand that the quality of someone’s work and the amount of effort put into it is the most important aspect. The Baldridge Principles are an excellent way to measure the quality of standards, especially in school or in the workplace. The Baldridge Core Principles have areas that should most definitely be seen throughout the workplace in order to help that business improve the relationship not only between employees, but between partners and customers as well. The Baldridge Principles allow businesses to effectively self-assess themselves, which is a must if they are going to continue to improve the organizational practices, capabilities, and results of the overall business. Not only do they help with the assessment process, but they also allow better communication throughout the business, as well as a better understanding and management of company performance. Although there is a long list of core principles, the ones that I personally believe are the most important towards the business world include visionary leadership, organizational and personal learning, focusing on the future, societal responsibility, and valuing workforce members...
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...Every year, the Baldrige Performance Excellence Program awards up to eighteen public or private United States organizations. The name of the award is the Malcolm Baldrige National Quality Award, and it is administered to organizations in the business, healthcare, education, and nonprofit sectors for performance excellence. Each award is given by the President of the United States and awarded to organizations across six categories of eligibility including manufacturing, service, small business, education, health care, and nonprofit. The Malcolm Baldrige National Quality Award is named after the former United States Secretary of Commerce Malcolm Baldrige. He served in this position from 1981 until 1987, when Baldrige death in a rodeo accident. During his tenure, he was a strong supporter of quality management and believed that it was imperative to United States wealth and sustainability. Because of this interest, Congress named the award after him. The award was created in response to the leaders of America finally realizing that quality was a key component in the worldwide arena of business and competiveness. The purpose of the award, which came to be as a result of the 1987 Malcolm Baldrige National Quality Improvement Act, was to promote awareness of performance excellence in regards to competitiveness in U.S. business. Since its inception in 1987, the award has expanded to include health care, education, nonprofit, and government organizations. In addition to increasing...
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...Johnathan Songer 12.9.12 Professor Sacco Malcolm Baldridge National Quality Awards Motorola Under the seven key areas: leadership; strategic planning; customer focus; measurement, analysis, and knowledge management; workforce focus; operations focus; and results, Motorola qualified for the Malcolm Baldridge National Quality Awards. In 1988 the company was recognized for outstanding success in these areas. After nearly one thousand hours of review and site visits, the company displayed a strong sense of management and operational skills as well as a particular feel for training and development. Atop the list of managerial methods at Motorola is their use of Six Sigma in order to measure the amount of defects in a batch of product and hopefully reduce that number. Operating under the Six Sigma Quality requires the company to produce variation while maintaining consistency. A more noticeable quality of Motorola in the eyes of the public would be the company’s ability to reduce cycle time and by doing so, the time from which an order is received to when it is delivered can be shortened to the direction of maximum efficiency. Before Motorola conceives these types of ideas, top-level management meetings are held to discuss and review quality programs such as these. Not only are all levels of the company involved, the Participative Management Program (PMP) bonuses account for 3% of Motorola’s payroll. In order to obtain employees capable of upholding such responsibility, Motorola...
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...Writing Assignment Stephen M. Hardy BUS 3302-140701 Leadership Apollo’s University Malcolm Baldrige National Quality Award The Malcolm Baldrige National Quality Award is the national quality award that recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States. It is administered by the Baldrige Performance Excellence Program, which is based at and managed by the National Institute of Standards and Technology, an agency of the U.S. Department of Commerce. Up to 18 awards may be given annually across six eligibility categories manufacturing, service, small business, education, health care, and nonprofit. Pewaukee School District 2013 Award Recipient The tiny school district in this rural town has captured the attention of America by winning the coveted and prestigious Malcolm Baldrige National Quality Award, which honors performance excellence in education, healthcare and business organizations. The Pewaukee School District, an innovative public school system, was one of only three organizations nationwide to receive the 2013 award. Winning the nation’s highest Presidential honor for performance excellence and visionary leadership is no small feat. The Pewaukee school system, which totals 2,791 students...
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...BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT To purchase this tutorial visit here: http://mindsblow.us/question_des/BA365INTRODUCTIONTOOPERATIONSMANAGEMENT/24 contact us at: help@mindblows.us BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT Module Assignments 1 Discussion Forum: Disney World Case Study: Natural Designs Inc. 2 Discussion Forum: Baldridge Case Study: Boutique Hotels 3 Discussion Forum: Vaccine Distribution Assignment Questions Chapter 6 4 Discussion Forum: Weddings Midterm exam 5 Discussion Forum: Black Friday Assignment Questions Chapter 10 6 Discussion Forum: Lean Enterprise Case Study: South Town Medical Center 7 Discussion Forum: Hotels Case Study: Online Purchasing at McDonalds 8 Discussion Forum: Course Review Final Exam BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT To purchase this tutorial visit here: http://mindsblow.us/question_des/BA365INTRODUCTIONTOOPERATIONSMANAGEMENT/24 contact us at: help@mindblows.us BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT Module Assignments 1 Discussion Forum: Disney World Case Study: Natural Designs Inc. 2 Discussion Forum: Baldridge Case Study: Boutique Hotels 3 Discussion Forum: Vaccine Distribution Assignment Questions Chapter 6 4 Discussion Forum: Weddings Midterm exam 5 Discussion Forum: Black Friday Assignment Questions Chapter 10 6 Discussion Forum: Lean Enterprise Case Study: South Town Medical Center 7 Discussion Forum: Hotels Case Study: Online Purchasing at McDonalds 8 Discussion...
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...http://www.activitymode.com/product/ba365-introduction-to-operations-management/ Contact us at: SUPPORT@ACTIVITYMODE.COM BA365 INTRODUCTION TO OPERATIONS MANAGEMENT Module Assignments 1 Discussion Forum: Disney World Case Study: Natural Designs Inc. 2 Discussion Forum: Baldridge Case Study: Boutique Hotels 3 Discussion Forum: Vaccine Distribution Assignment Questions Chapter 6 4 Discussion Forum: Weddings Midterm exam 5 Discussion Forum: Black Friday Assignment Questions Chapter 10 6 Discussion Forum: Lean Enterprise Case Study: South Town Medical Center 7 Discussion Forum: Hotels Case Study: Online Purchasing at McDonalds 8 Discussion Forum: Course Review Final Exam Activity mode aims to provide quality study notes and tutorials to the students of BA365 Introduction to Operations Management in order to ace their studies. BA365 INTRODUCTION TO OPERATIONS MANAGEMENT To purchase this visit following link: http://www.activitymode.com/product/ba365-introduction-to-operations-management/ Contact us at: SUPPORT@ACTIVITYMODE.COM BA365 INTRODUCTION TO OPERATIONS MANAGEMENT Module Assignments 1 Discussion Forum: Disney World Case Study: Natural Designs Inc. 2 Discussion Forum: Baldridge Case Study: Boutique Hotels 3 Discussion Forum: Vaccine Distribution Assignment Questions Chapter 6 4 Discussion Forum: Weddings Midterm exam 5 Discussion Forum: Black Friday Assignment Questions Chapter 10 6 Discussion Forum: Lean Enterprise Case Study: South Town...
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...Discrimination in the Workplace Workplace discrimination has been around for years. However, there are laws that try to protect employees from that type of behavior today. The Employment Non-Discrimination Act (EDNA) prohibits discrimination in the workplace based on gender, race, disability, and recently included, sexual orientation (Anonymous, 2009). Yet despite existing laws about discrimination, many employees still suffer from some type of discrimination or harassment in the workplace. I will discuss the most common types of discrimination and some solutions that may work in your organization. Sexism is still prevalent even in 2009. For example co-authors Levitt and Dubner were featured on ABC’s 20/20 promoting their new book called Super Freakonomics which is the sequel to their original book called Freakonomics. On the show Steven Levitt stated that, “Women’s liberation has been great for high end prostitutes but not for our children.”(2009) Levitt and Dubner believe that in the 1940’s, more than half of Americas brightest women were schoolteachers. Now they have gone on to become doctors, lawyers, and bankers. Therefore, teachers are now left up people that are not as qualified. Levitt stated that successful women with MBA’s end up marrying men with MBA’s and staying home. This is the reason they are not paid as well. They believe that men are motivated by money and women are motivated by families. The authors go on to say that it is not discrimination that caused...
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...centered around providing safe, quality care. Organizations are surveyed every 3 years and are scored on compliance and non-compliance. Hospitals are required to meet TJC standards to receive reimbursements from Medicare and Medicaid and all information collected is visible to the public. Total Quality Management: TQM is one of the philosophies in continued process improvement. It’s a customer-focused tool that uses team members of an organization to collaborate using data and strategy to build process improvement into the everyday culture. TQM, very similar to lean manufacturing, drove an effort to focus on processes and problem solve from beginning to end for more streamlined, efficient and effective processes. Malcolm Baldridge award: The Baldridge award is an annual award given by the US Government for organizations that exemplify quality excellence. More than half of the organization is evaluated on leadership and the other half is evaluated on performance with a focus on continuous process improvement efforts. In addition to leadership, performance and CPI, the organizations are evaluated on strategic planning, customer satisfaction, human resources, process...
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...Awards | Given By: | Criteria: | Website: | Cape Challenge Award | C.A.P.E | The California Challenge Award is a self-assessment program to help private and public sector applicants begin their journey towards performance excellence. The Challenge Award consists of a 12 page application using the most current criteria of the CAPE Program at the category level. | http://www.calexcellence.org/ | The California Prospector Award | C.A.P.E | Created to help applicants advance their performance excellence initiative before committing to the complete California Awards for Performance Excellence™ application process. The Prospector Award™ consists of a 25 page application using the most current criteria of the CAPE™ Program at the category and item levels. | http://www.calexcellence.org | California Award for Performance Excellence | C.A.P.E. | top level award offered by CCE and adheres to the BNQP criteria. The Eureka Award offers seven categories: Large and Small Service; Education; Health Care; Non-Profit; Government; and, Military. | | Annual Food Quality Award | Food Quality Magazine | It honors the dedication and achievement of a North American Quality Assurance/Quality Control team that has made exceptional contributions to food safety and consumer satisfaction with a positive impact on business results. | http://www2.dupont.com/Qualicon | Akao Prize | Quality Function Deployment Institute | The Akao Prize is now awarded to individuals around the world who have...
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...Running Head: Politics and Leadership Politics and Leadership in Higher Education Paper There are several important political issues that affect higher education and impact leaders and leadership. As a nation we have lost confidence in many of our most important institutions including our colleges and universities. A common criticism focuses on how education expenses continue to rise in America. Although America continues to be one of the most educated countries in the world, we have fallen behind in the percentage of young people with a college degree. As the numbers of problems have increased over the past decades, many constituencies of the higher education system have searched for stronger managers and visionary leaders. Colleges and universities need leaders and managers who can turn their visions into realities (Pietrucha, 2012). It is wise for leaders to start thinking about the needs of their followers who require support, encouragement, and reassurance and guide them through this period of vagueness and uncertainty. Summary of Political Arguments A recent political argument, the post-trillion dollar status achievement in the area of student loan debt shows no signs of reversing itself. In 2010 there were $100 billion in education loans taken out by U.S. citizens (Pietrucha, 2012). The rate of higher education cost has increased at a rate three times that of inflation over the last two decades, with average increase in college tuition around...
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...food prepared in the same high-quality manner world-wide that has consistent taste, serving time, and price in a low-key décor and friendly atmosphere b. Moment of truth: The interaction that occurs between a service provider and the guest is one of the key elements of service that define a guest’s experience. Ex: When a Disney employee recognized that one of their guests had to leave early because they were sick, so the employee got the approval to send them a care package. 3. What is the Disney service model? Start with a smile Eye contact and body language Respect and welcome Value the magic Initiate guest contact Create service solutions End with a thank you 4. Explain why Ritz-Carlton won the Malcolm Baldridge award. The Ritz-Carlton has a philosophy that was refined into a set of core values collectively called the Gold Standards. The philosophy was printed on a card that the employees needed to memorize or keep on their person at all times. The card lists the three steps of service: c. A warm and sincere greeting; use the guest name, if and when possible d. Anticipation and compliance with guests’ needs. e. Fond...
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