Chapter 1:

Information technology: a field concerned with the use of technology in managing and processing info.Right people know how to use it

Management information system (information system): general name for th enusiness function and academic discipline covering the application of people, technologies, and procedures

data: raw facts that describes the characteristics of an event

information: data converted into a meaningful and useful context

business intelligence: refers to applications and technologies that are used to gather, provide access to, and analyze data and information

chief info officer: is responsible for overseeing all uses if info technology and ensuring the strategic alignment of info technology with business goals and objectives

chief technology officer: responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology

chief security officer: responsible of ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses

chief privacy officer: responsible for ensuring the ethical and legal use of info within an organization

chief knowledge officer: responsible for collecting, maintaining, and disturbing the organization’s knowledge

key performance indicators: are the measures that are tied to business drivers (metrics)

efficiency IT metrics: measure the performance of the It system itself such as throughput, speed, availability

effectiveness IT metrics: measure the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell through increases

benchmarks: baseline values the system seeks to attend. process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and