...Service Request Kudler Fine Foods BSA/310 11/20/2011 Service Request There are different benefits and consequences that come with having a Frequent Shopper Program. These next few paragraphs will assist in understanding some of the benefits and consequences. In addition, will describe some of the legal, ethical, and information security concerns. Legal Kudler Fine Foods, being a small business has the potential to have many risks with legal issues. There is the issue of personal information; this would mean this small business would need to hire workers to keep all personal information of a customer safe. The potential loss of a customer’s personal information, whether the loss of information is internally or external there is a potential of serious crime to be committed, such as identity theft. This could become a serious threat to this small business because if identity theft occurs and it is known by the customer that the personal information was obtained from this small business. This would mean that the customer would have good ground to sue this small business. This could also lead to a loss of customers that already buy goods from this small business as well as a loss of potential customers. This could be devastating for Kudler Fine Foods because it is a small business, the legal fees and the potential money loss for being sued. Ethical The ethical part of Kudler Fine Food in this Frequent Shopper Program could be connected...
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...Davis BSA/310 5/13/2013 William Zhang / Instructor In the business world today, it is crucial to have some type of accounting system, a system that will coincide with all aspects of a business and can be integrated with all information systems. REMS which stands for Retail Enterprise Management System is a modular system that consists of a General ledger, Asset management and accounting, Accounts Payable, Bank Reconciliation and Point of Sale modules. Kudler Fine Foods has will be hiring a firm (consulting) to help with the installation of this system. To be cost effective the Asset Management and Accounting module have not been purchased just as of yet. Reason being, all of their stores that they have are on long term leases therefore whatever remaining assets KFF has can be controlled by the use of a spreadsheet. The purpose of a general ledger is to keep track of a company’s account, any transaction details from accounts receivable and payable, payroll as well as any other departments of KFF. This general ledger will have a dual purpose of keeping track of any non- financial accounts for KFF. These accounts consist of department sales and inventory, department and store headcount. Based on the intranet site of Kudler, the general ledger module has financial reports. Balance Sheet, Cash Flow, Balance Sheets and Income Statement are just a few of the ledger modules that it has. With that in mind the module has what Kudler Fine...
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...Service Request SR-kf-013 Paper Mary Olson University of Phoenix BSA/310 Richard Seay October 14, 2010 Kudler Find Foods was open in 1998, and founded by Kathy Kudler. Kathy’s passion for gourmet cooking led to Kathy opening up her first gourmet store because of the lack of places to purchase quality gourmet products. The first store was open in La Jolla California, and then followed by two other locations, one in Del Mar California, and the other in Encinitas California (Kudler, 2010.) The owner Kathy Kudler does all the ordering for all three stores buying in bulk. To have products as fresh as possible, Kathy and her staff pull products if turnover is not what is expected. By Kathy placing the orders and keeping track items that are not selling allows her to control waste of perishable goods. In addition to this Kathy has specialize staff members to assist the customers with any questions or culinary needs. Each store has his or her own specialist working during regular business hours (Kudler, 2010.) In order for Kathy to start a frequent shopper program a SWOT analysis needs to be completed to identify any weakness, strengths, opportunities, or threats. Some of the strengths Kudlers have are small company, minimal competition, variety of products, good customer rapport, ideal location, owner’s work ethics, and returning customers. The weakness are majority of product are perishable, highly paid specialized staff, over worked managers, and limits...
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...SR-kf-013 Paper By Michel Potter BSA/310 BUSINESS SYSTEMS February 18, 2013 Jeffrey Doolin Kudler Fine Foods is a renowned food store, located in different areas of California. The main focus of the store is to maximize profits by providing quality products at appropriate prices. The firm also wants to satisfy its customers. The company’s latest idea to increase its revenue is to implement a customer rewards program that will track customer purchases and help identify trends that will allow Kudler Fine Foods to tailor its offerings to better satisfy their customers. In regard to the electronic commerce, the Kudler Fine Foods Sales and Marketing Department is initiating a Frequent Shopper Program to track customer purchase patterns and offer shopper incentives through a loyalty point programs. The beginning of this program will assist the Kudler Fine Food in inspiring customer loyalty and react to customer shopping orientations. For the customers of Kudler Fine Foods, speciality items are more vital than the price of the items they are intended to purchase, so in this case rather than offering daily discounts for purchase frequency, the company has united with a loyalty points program to reward customers with redeemable points for high-value gift items, airline advances or other specialty foods. The prominent goals of the Kudler Fine Foods Frequent Shopper program is to encourage customer loyalty, to better react to customer's buying demands and to augment...
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...Kudler Fine Foods Shopper Awards Program Kudler Fine Foods is an elite specialty grocery retailer shopping the world providing customers with the finest products available. June 18, 1998 Kathy Kudler opened the first Kudler Fine Foods store in Southern California. Kudler Fine Foods mission: “Our selections, coupled with our experienced, helpful and knowledgeable staff, merge to offer each customer a delightful and pleasing shopping outing.” The rapid growth and working to always improve efficiency in its operations founder, Kathy Kudler, looking to always improve the customers shopping experience decided to add a marketing awards program. A marketing awards program helps organizations track customer behavior by giving various incentives to shoppers increasing annual purchasing of customers (JPS, 2009). This will help Kudler Fine Foods analyze shopping habits, change product mix at an individual store level, and fine – tune their marketing programs. To maintain their market share and implement an efficient frequent awards program the organization will need to evaluate the following issues: • Legal Aspects • Ethical and Social Responsibility • Security Issues • Financial Analysis Legal Aspects Frequent awards programs gather information based on consumers buying behavior. In the process of implementing a rewards program Kudler Fine Foods will need to address issues to protect the company and public interest. Customers will need to have complete confidence in the...
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...Kudler Frequent Shopper Program Lauriettta Oakleaf BSA 310 September 16, 2011 Jack Davis Abstract This paper talks about Kudler Fine foods and their speaking about incorporating the frequent shopper program into their store. They are considering the positive and negative benefits for the company and for the customers. They are trying to also consider the legality and ethical issues that would need to be issued for this to be installed. Kudler Frequent Shopper Program Kudler Fine food is an upscale specialty food store located in San Diego, California but they also have three sister stores in: La Jolla, Del Mar, and Encinitas where a customer can find in California(Apollo Groups, 2005). Kudler Fine foods was founded and is managed by Kathy Kudler, who is requesting a program that will track customers information on their purchases that they make at any of the three stores using a frequent shopper program. This program will award loyalty points similar to other program such as: Kroger, speedway, or chase banking when a customer uses their card at a retail store they will earn points on their loyalty card. A customer who makes a purchase using a loyalty card that will be provided through Kudler Fine food will receive loyalty points, but this program will only be for those customers that have signed up for it and wish to partake in the program. The customers participating, their purchases will be monitored and will be converted into loyalty points that they can...
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...SR-kf-013 Robert Held BSA/310 May 7th, 2012 Jack Davis SR-kf-013 Introduction Based in the San Diego metropolitan area, Kudler Fine Foods (KFF) has three stores that deal exclusively with specialty foods. Kathy Kudler, owner and chief executive of the company, is exploring new options to expand the business. In order to do so, KFF needs to design and incorporate new sales and marketing techniques. Although only three stores strong, Kathy feels that some type of rewards program will boost business and aid the company in discovering what the customers need by tracking purchases and buying habits. The true objective of KFF is to expand and dominate the entire west coast and Kathy knows this cannot be accomplished without first becoming more “customer aware” and achieving a level of operational excellence that exceeds what is presently engaged. The management team understands that this is an attainable goal that can be overtaken by ensuring product quality, benevolent pricing, and customer satisfaction. The Frequent Shopper Program The main objective of the Frequent Shopper Program (FSP) is to track customer transactions and purchasing habits. With this information, KFF can then offer clients certain incentives based on loyalty points accumulated by purchases. It is Kathy’s desire that these collective points be applicable to many different types of rewards such as airline upgrades, high-end gifts and free specialty foods of their choice. The information obtained by...
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...Individual Service Request: Kudler Fine Foods Austin Okoh-Esene University Of Phoenix BSA 310 January 20, 2014 Ed Ruppel Kudler Fine Foods would like to start a program called the Kudler Fine Foods Frequent shopper program. This program will be different than other supermarket programs. Kudler Fine Foods will be offering their customers an experience that is based on loyalty points, but give customers perks such as high-end gifts, airline tickets and specialty foods and wines. The supermarket’s new initiative tracks customer behavior would be based on their purchase patterns and provides customers with new high-value incentives to shop with Kudler Foods. Kudler Fine Foods new program can help the company increase revenues to the business, but they will have to address the potential legal, ethical, and information security concerns that are related to the new business initiative. Since a significant part of the program involves storing customer information, Kudler Fine Foods will need to invest their capital to have a robust information security database to protect their customers from potential hackers. The supermarket brand will also need to create more stringent ethical policies for their employees to follow due to the increase critical information that would be voluntarily given to Kudler Fine Foods staff by their customers. The legal ramifications can easily be tied in along with the ethical concerns. The risk of having stored data that were to be compromised by...
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...Kudler Fine Foods - Service Request SR-kf-013 Brittany O'Neil BSA/310 – Business Systems Instructor: Paul Cooper June 30, 2013 Kudler Fine Foods - Service Request SR-kf-013 Kudler Fine Foods (KFF) is a thriving business specializing in bakery and pastry products, fresh meat, fresh seafood, and specialty dairy products. KFF has decided to incorporate a frequent shopper program to award loyalty points for redemption in order to increase their revenue. Kudler Fine Foods is planning to track purchase behavior at the individual customer level, and will provide incentives through a partnership with a loyalty point program. Partnering with a loyalty point program company, customers will be able to redeem points for gifts such as, five cents off each gallon of gas purchased, ten dollars towards next grocery shopping trip, or perhaps tickets to local shows in order to keep the community involved. By using the customer data KFF plans to compile customer purchase behavior patterns, which will help them refine company processes and offerings to best satisfy their customers’ needs. (Apollo, 2009) There are several security issues that must be addressed prior to executing any plans for the loyalty point program. Information security concerns such as confidential customer information needs to be protected from unauthorized access and use, legal concerns regarding privacy rights, and ethical concerns when it comes to what a customer would want to give, and how they might like to be...
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...BSA/310: BUSINESS SYSTEMS Individual Kudlers Fine Foods is a popular food chain that sells high-end grocery from local and external suppliers. Their products include fresh baked pastries, specialty dairy selection, a broad cheese selection, variety of wines amongst other products (kudlerfinefoods, 2013) Kudlers Fine Foods magnificent growth has come through providing their customers with the finest selection of the very best quality products as well as customer service. With the intention of expanding further and hope to improve its sales, Kudler’s has realized that their number one priority must be customer service. To improve efficiency, they therefore want to increase the purchase cycle of their consumers by implementing a Frequent Shopper Program. This is a loyalty program in which will allow for their frequent shoppers to accumulate points that are redeemable for high end gift items and also specialty food items (Apollo Group, Inc., 2010). Kudlers’ has in the past faced challenges of keeping product inventories. While increasing customer satisfaction, the Frequent Shopper Program will as well help fix the retail store’s inventory challenges. It will help track the consumer’s shopping trends, information which will then be used to update inventories thus help the Kudler’s in stocking more of the items that their customers want leading to customer satisfaction. Despite the benefits that come with the Frequent Shopper Program, the project has potential legal, ethical...
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...Kudler's Frequent Shopper Program Faults Mario Samuel BSA/310 2 April 2012 Professor Shroads Abstract Kudler Fine Foods is a consumer friendly business looking for ways to reward their customers for being loyal to them. There are legal, ethical, and cost effective issues that will prevent them from going forward with the current plans they have. The excuse of not knowing about the law does not prevent a Kudler Fine Foods from breaking it. Kudler Fine Foods is a growing company trying new ways to make themselves become more successful. They came up with a plan to track purchase behavior at the individual customer level while providing high value incentives through a partnership with a loyalty points program called the frequent shopper program. The program is not focused on giving discounts to Kudler products but rather to other incentives such as first-class airline upgrades or high-end gifts. This brings up multiple issues in the areas of being legal, information security, ethical, and cost effectiveness of the program. One may say being ignorant to the law should not allow what is done right or wrong. For example, beverages left in hotels that are charged on guest credit cards if it is consumed. The guest may argue that they did not know they had to pay for the beverages, but in all actuality the sign was right there saying water is five dollars and coke is nine dollars. The sign for Kudler Fine Food is the Privacy Act of 1974 that states, "no agency shall...
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...Accounting Systems Jeremy Void BSA 310 August 27,2012 Ivon Young Accounting Systems These days it is especially important to pay attention to details when it comes to deciding if your accounting system is providing the kind of information that may be required of you to produce. I think legal requirements and government regulations are becoming more demanding as to what they expect to see if someone such as the I.R.S. were to show up and ask for an audit. I would like to talk a little about a few of the key features, core technology, benefits, and costs of installing and maintaining an efficient accounting system and some of the benefits it would be to your company, especially in areas where details are crucial. Like the existing accounting system that you have all probably gotten used to here at Kudler, a new accounting system would be set up the same way; by modules. Each module would be more comprehensive and attentive to details that have been apparently overlooked by the present system. In the way of features, I could say that it is the most important overall feature a new system could offer this company. New technology has provided for faster, more detailed and organized data auditing and reporting. This is essential in today’s business world to keep accurate, itemized data entries in order to satisfy government business regulations such as standards set by the I.R.S. Detailed information is especially critical for a company like Kudler, whose business transactions...
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...Frequent Shopper Program Tonya Freeman-Gely BSA/310 March 25, 2013 Jeffrey Doolin Abstract Kudler Fine Foods has decided that it would be beneficial to the company to create and utilize a Frequent Shopper Program. In order to help make this happen Smith Consulting has been hired to design and develop a Frequent Shopper Program that will be functional and effective. Throughout this paper there will be different concerns discussed in regards to the new program, such as: legal, ethical, and information security. Also discussed within this paper will be the financial costs of acquiring the new program. Frequent Shopper Program Introduction Kudler Fine Foods is a small company that is ever growing and looking for better ways to improve as far as the needs of the customers as well as the company. The current proposal to better benefit these needs is a Frequent Shopper Program. A Frequent-Shopper or Loyalty-Marketing program is an electronic method of identifying customer purchases and translating that information on their shopping habits and preferences (Retailer & FSP, 2012). The program will allow the shoppers at Kudler Fine Foods to earn points based on the purchases they make (Rogers, 2011). However there are certain concerns that could greatly effect the new program. In this paper the concerns will be broken down into sections so that it is easier to understand what they are and how they effect the program. In the first section the financial aspect will...
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...Kudler Service Request Matt Glaman BSA/310 Kudler Fine Foods are in the process of planning to create and deploy an information system which will be used to track customer purchasing trends through a Frequent Shopper Program. This program will provide rewards and discounts to customers, and in exchange, Kudler Fine Foods will be able to use this data to better target its customers. Implementation of the Frequent Shopper Program will entail new Point of Sale technology, a means of storing customer data, building out the hardware and software means to process retained data. Outside of any technology issues there are legal ramifications, as well as ethical implication. The Frequent Shopper program will be logging intimate data about Kudler Fine Foods customers. Each customer will have to provide contact information and postal address information. As the customer begins to make purchases each transaction will be cataloged which will expose purchasing habits along with other metadata that can be interrupted, such as the typical time of week and day the customer shops. Kudler Fine Foods management must declare a set standard of what data is to be logged to protect customers. Questions must be asked about how certain data is associated with customers. For example, transaction times could be disassociated from a direct customer profile but still provide insight as to popular shopping times. Outlining the ethics of the data collected provides a means for designing other...
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