...Communication barriers becomes more common problem within nowadays organisations as there is getting more and more international chains such as hotels, companies around the world, international trade always occurs between different countries, and many organisations’ work environment becomes more multicultural. Eubanks et al. (Samovar & Porter, 2010, p.137) illustrated that ‘cross-cultural or intercultural communication is between individuals and groups whose perceptions and symbol systems are distinct enough to alter communication event’. This assignment discusses what the potential communication barriers across cultures could be and what the solutions are to overcome these cultural challenges. Robbins et al. (2011) indicated that language could be the most common problem in cross-cultural communication, even people use same language could have communication problem because of different age and context groups could use words differently. Except language differences, problems relates to language difficulties, could be semantics, word connotations and tone differences. Semantics could cause communication barrier as there could be some uncommon words within different languages that might be difficult to translate, for instance, there is no direct Russian equivalents for the English terms – efficiency, free market and regulation. Connotations could be another reason to result in language difficulties. Individuals from various nations could imply words differently that incur misunderstanding...
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... Mass Communication Research Subject code: SM 312 Lecturers: Kenneth Teo Student ID: 1000922384 Topic : Benefits of learning intercultural communication to university student. Chapter 1 Introduction Background of the Study Anthropologist Edward T. Hall is the founder of intercultural communication during the 1951-1955 when he was at the Foreign Service Institute of the U.S. Department of States. The scholarly field of intercultural communication was then mainly advanced by university-based scholars of communication in the United States and Japan, and in other countries. The development of intercultural communication in the U.S. and Japan is analyzed here. Intercultural communication is one of the most important communications and also a structure of global communication as the world today is characterized by an ever growing number of contacts resulting in communication between people with different linguistic and cultural backgrounds. This communication takes place because of contacts within the areas of business, military cooperation, science, education, mass media, entertainment, tourism but also because of immigration brought about by labour scarcity or political conflicts. Hence, there is communication which needs to be as constructive as possible, without misunderstandings and breakdowns. It is to belief that study on the nature of linguistic and cultural similarities...
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... CULTURAL SENSITIVITY Essay Plan: (Cultural Sensitivity in Business) First paragraph- Introduction Second paragraph: What is cultural sensitivity, different types of Cultural Sensitivity. Third paragraph: Cultural Sensitivity in Communication, business, tourism, etc. Fourth paragraph: (CONCLUSION)- importance of cultural sensitivity, Negative impacts of Cultural Sensitivity, Consequences of lack of cultural sensitivity in day to day life, Inter-relation of Cultural sensitivity in various aspects. THESIS STATEMENT: How has the aspect of cultural sensitivity affected various marketing strategies in business? MY POINT OF VIEW: Cultural Sensitivity broadly means being aware of and open to other diverse cultures. It makes a person more compatible to other countries traditions and culture and their way of thinking. Hence, according to me, culturally sensitive people are more open to the changes around them and can adjust easily with their surroundings. This article mainly focuses on the importance of cultural sensitivity in the marketing sector of the business. Most businesses operate on an international scale, which requires large scale interaction with people from all over the world. Hence, it is extremely important to be culturally sensitive towards the different behaviors of our colleagues in business, and various dealers. There are several cases wherein important business deals have been...
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...Eli Neff ITT Technical Institute The modern day business model depends on many different factors in order to be successful. One of the most important factors in both internal and external business affairs is the ability to effectively communicate within different cultures, also known as intercultural communication. Intercultural communication happens when two groups or individuals from different backgrounds come together to communicate (Lanqua Team). With the growing amount of diversity in the workplace, intercultural communication is becoming more and more important when leading a business. Globalization With the invention of the internet, businesses across the globe are finding it easier and easier to communicate with other non-domestic businesses in order to strengthen business ties and reach out to foreign consumers. Networking and the commercialization of modern day means of communication are sending employees and entrepreneurs across continents, not only increasing international trade but cultural exchange as well. However, sometimes an increase in diversity can cause a decrease tolerance. In 2014 over 30,000 charges were filed in the workplace for race-based discrimination, over 26,000 for sex-based discrimination, and over 8,000 for pregnancy-based discrimination. The stereotypes that some individuals in the workplace hold can lead to discrimination and therefore lowering the effectiveness of a business team. Unlearning Prejudice Learning to be more tolerant...
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...CROSS CULTURE COMMUNICATION Sondra Pham University of Memphis Abstract This paper explores cross culture communication by dissecting the term. Cross-cultural communication is a newly studies and researchable topic due to the businesses going global and the interaction between different cultures. In this paper, it will define communication and culture along with helpful tips and strategies to better understand how to communicate between different cultures. This paper examines the do’s and don’ts during cultural interaction in the business world as well as the tools for communicating with different cultures. Cross Culture Communication The importance of effective communication is immeasurable in the world of business and in personal life. Communication and cultures have always existed, but with the global market growing, it has been more common for business to do business with people from different cultures. The way of communicating will not be the same in all countries. Cross- cultural communication is essential in order to have a successful business and relationship with companies around the world. There are many aspects that go into consideration when communicating with people from a different background. Before fully understanding cross culture communication, one must first understand communication. Understanding Communication Communication is our ability to share our ideas and feelings. Whether people live in Hanoi, Vietnam, a city in Brazil, the mountains of North...
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...Vol. 3, No. 7 International Journal of Business and Management A Study on the Trans-Culture Management of International Hotel in China Chunwei Li Hotel Management, TUC-FIU Cooperative School, Tianjin University of Commerce Tianjin 300134, China E-mail: chunweifiu@yahoo.com Abstract Along with the integration process of global economy, cultural conflicts gains more and more attentions. After China’s entry to WTO, China economy is involved in world economy further. More and more international companies enter China. However, they encounter with an overall cultural impact. Trans-culture conflicts have already become a problem for international groups. Teams with different cultural beliefs challenge the effectiveness of traditional management theories. Differences between Chinese culture and western culture affect international groups’ management significantly. Trans-culture management gains attentions from international groups more and more. Therefore, it is meaningful to research this issue. This paper selects the international hotel industry in China as a subject to study the trans-culture conflict phenomenon with the hope of achieving effective trans-culture management. Keywords: International hotel group, Trans-culture management 1. Analyze the effect of culture from different levels of international hotel group 1.1 Founders Many companies have their “heroes”. Wilkins defines these people as “living or passing, real or virtual men who are models of behaviors in companies...
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...assignment, a conscience effort has been made to understand the concepts of “Cross Cultural Management” (CCM). Before we get into the dept, it is important for us to understand “Culture” in broad terms. The expression “culture” can be defined as the inherited values, concepts, and ways of living which are shared by people of the same social group. To simplify further, culture is divided into two kinds; the first is “generic culture” which is essentially a shared culture of all humans living on this planet. The second is “local culture” which refers to symbols and schemas shared by a particular social group. The local culture can also be understood from the simple that every country has a diverse and different culture which may be similar, but it certainly cannot be the same. Culture is different in many forms and contents that include factors that we can see like language, behavior, dressing and food; and others that we cannot see like beliefs and values. With the advent of Globalization, the world is now a global village and the technological achievements of this modern time have brought people closer together than ever. This also means that people from different parts of the world and with different cultural backgrounds are working and communicating together. While this is not only interesting, but dealing with people from different cultures requires conscience efforts in knowing the cultural diversities. This can be further be explained with examples like the way we deal...
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...with a first ever waterproof sand paper. Since then they have expanded to over 55,000 different products around the world to include automobile, pharmaceuticals, and common household of office products. They manage to grow with the ability to meet the customer needs in every new area. Bob Thompson was getting ready to make a decision on possible changes for a branch office. His first thoughts where that everything was going great and the changes seem to be easily implemented. Bob soon realized his own leadership team was not happy with the changes made by the branch office. He now had to decide how to proceed. is in a dilemma on how to handle the situation and its impact on the Firm. Problem Statement Chile and the changing market. Chile’s market was expanding and Global Multi-Products was losing its share of that growing market. The Head Quarters wanted Bob to improve the Chile Multi-Products office. The office would have to change roles, responsibilities, programs, customer service, training, supply train and much more to compete with the large super store competitors. Despite the fact Multi-Products had more to offer Bob had to find a way to get the products on the shelves and a cheaper price than they were accustomed too and implement all the changes to make it happen. “We don’t sale just products anymore, we sell solutions.” The main issue is getting the Chilean’s sales people to think team. Van den Bosch’s Intention for sending the Email In light of the unpleasant...
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...Cultural Communication Barriers Columbia Southern University The world today has become a much smaller place, the advances in methods of communication and transportation, have made other cultures more accessible. We are able at any time of the day to communicate with someone across the globe. With boundaries disappearing, people of all ethnicities are migrating to different parts of the world, introducing new cultural influences. When cultures intertwine there is bound to be areas of miscommunication and conflict. In the business world dealing with language barriers is very important, not only verbal communication but non-verbal communication also. It is necessary to have knowledge of the culture and understand the differences (Guffey & Loewy, 2015). Spoken language is the first barrier most cultures face when interacting with each other. Those barriers do not have to be between people from different countries, there can be language barriers between people who live in the same country or have the same cultural background. The Spanish language is one example, there are different words for the same object or a word that means one thing in one Latino language may mean something inappropriate in another (Kosur, 2015). Their culture and spoken language differs depending on which area they live and the outside influences on the culture. Even within our own boundaries we see this. In order to do business in today’s world, it is important to be aware of differences between...
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... Worldwide Telecommunications, Inc. is a full service voice and data communications company. The company is one of the world’s largest and successful telecommunications companies. Despite the success that Worldwide Telecommunications, Inc. had experienced, the company will eventually face some cultural changes in the future. Also, a diverse workforce will have an effect on teamwork as well as communication. However, Worldwide Telecommunications, Inc. is not the only large company that will come across cultural changes. Nowadays, the trend for many companies is to expand into another country with the goal to gain a diverse workforce and to enter an international market. Although this trend is extremely beneficial for the company’s success and survival, there are some negative aspects as well. Possible Cultural Changes in Worldwide Telecommunications, Inc. The world is becoming more diverse and most large companies are multicultural. Diversity definitely has brought new importance to the workplace. Because of the increase of diverse employees from all over the world, it is almost impossible for Worldwide Telecommunications, Inc. to not counteract any cultural changes. Combining people from different backgrounds can cause tension in the workplace. People of different nationalities, ethnicities, religions, genders, ages, etc. interact with each other differently and perceive things in different ways. In addition, the working environment and culture at Worldwide Telecommunications...
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...how the Internet and culture interact, which most affects the other and how? Give some examples Culture is the knowledge which acquired by people and use to interpret their experiences and generate certain agreed social behaviour. Certain values, attitudes and behaviours are generated from the knowledge. People under the same culture have the tendency to share values, assumptions and understandings which are obtained from the previous generations. One of the most important advantages of internet to the world is that the implementation of internet reduces the time for people to acquire information they need, previously, the learning of different culture only can be done via limited forms such as living in a foreign country, reading books and so on, they are both effective ways to learn different cultures but they are also not available for most of people, the implementation of internet provides an time saving method for spreading and learning different culture without going to the foreign country physically, most of the people can obtain and learn different culture even without leaving their home. The internet becomes an important force to push globalization and cultural harmonization; it provides the speed and convenience for people who are willing to learn and experiment foreign cultures which never exist before, and for instance, people can watch major events like Olympic game online and also learn knowledge about the host country. 2. Discuss the types of operational conflicts...
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...how the Internet and culture interact, which most affects the other and how? Give some examples Culture is the knowledge which acquired by people and use to interpret their experiences and generate certain agreed social behaviour. Certain values, attitudes and behaviours are generated from the knowledge. People under the same culture have the tendency to share values, assumptions and understandings which are obtained from the previous generations. One of the most important advantages of internet to the world is that the implementation of internet reduces the time for people to acquire information they need, previously, the learning of different culture only can be done via limited forms such as living in a foreign country, reading books and so on, they are both effective ways to learn different cultures but they are also not available for most of people, the implementation of internet provides an time saving method for spreading and learning different culture without going to the foreign country physically, most of the people can obtain and learn different culture even without leaving their home. The internet becomes an important force to push globalization and cultural harmonization; it provides the speed and convenience for people who are willing to learn and experiment foreign cultures which never exist before, and for instance, people can watch major events like Olympic game online and also learn knowledge about the host country. 2. Discuss the types of operational conflicts...
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...Managemengt of International Teams EM Strasbourg Xu Yuwei Oct 6, 2013 Assignment #1 International teams: What makes their success? Introduction As we all know, globolization phenomenon is an inevitable trend in modern business work. International team management is another essential part in business. People come from different countries with various culture background could connect with world. When the international team work together, they will be able to maximize the effect and explore the potential ability of company market. However, if the management of international team be ignored, they will creat a variety of communication obstacles and disturb the deployment of the enterprise. Globalization and cultural diversity turn social fields and organizations into very dynamic places. Across borders, across cultures, cross-organizational collaboration on multiple levels there are many great challenges. Language and cultural differences sometimes cause communication difficulties, and some unexpected problems sometimes also can let a person off guard. There will be trouble in any teams which will make the team work uneffectively so that we need arrangement and leadership. In a word, we need to study some successful experience about international team management and learn to overcome the difficulties and solve the problems to creat more benefits. The assignment...
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...Chapter 3 discussed how excellent communication is essential to successful business communication. This chapter focuses on developing cultural competency, recognizing variation in a diverse world and adapting and improving communication across cultures. In the business world today we have to communicate a lot with people from different backgrounds. This background known as Diversity, which consists of multiple characteristics. This kind of communication characteristics in the workforce includes Race, Age, Military Experience, Parental Status, Marital Status, and Thinking Style. These characteristics and experiences can have an overwhelming effect on the way business people communicate. Another type of communication that is imperative in the business world today is Intellectual Communication. This kind of communication deals with the process of sending and receiving messages between people whose cultural background could lead them to interpret and nonverbal signs differently. Cultural competency is important working in a diverse group of individuals. It requires a mix of attitude, knowledge and skills. The book recommends some steps to help ensure your success with intercultural communication. Businesses all around the world depend on communications and transportation technologies to communicate with each other across natural boundaries, national border, and impossible barriers that prevent them from talking about the past. For example, a business company in the United States making...
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...Discussed in previous chapters was how excellent communication is essential to successful business communication. Anytime we communicate it is influenced by our culture, this chapter focuses on developing cultural competency, recognizing variation in a diverse world and adapting and improving communication across cultures. The term Intercultural communication refers to exchanging information between people from different cultures. With the ever-changing business environment, businesses are adapting a more diverse workforce. With a diverse workforce, there are advantages of different national, religious, and ethnic backgrounds. Cultural competency is essential for working in or with a diverse group of individuals. Cultural competency requires a blend of attitude, knowledge and skills. The book recommends some steps to help ensure your success with intercultural communication. Starting first with understanding diversity and culture. A broad definition of diversity: the entire characteristic that define people as individuals. Diversity is closely related to people’s culture. The book defines culture as a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior. Your cultural background defines your attitude about what is appropriate in a situation and establishes norms of behavior. Culture shapes the way we communicate, view work, interpret conflict, define and solve problems, and resolve dilemmas. There are challenges of communicating with...
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