...AND PUBLIC ADMINISTRATION [GIMPA] MASTERS IN BUSINESS ADMINISTRATION COURSE NUMBER: GMBA 607 MANAGING OPERATIONS Instructor: Dr. Samuel Famiyeh Office Location: D-Block, R14 GIMPA Main Campus E-Mails: sfamiyeh@gimpa.edu.gh APPOINTMENT TIME You are encouraged to talk to me about any problem or suggestions you may have concerning the course, careers, benefits of advanced courses in operations management, or things in general. If you can’t seem to find the time to talk with me face-to-face, send an email and I will respond as quickly as possible. DESCRIPTION OF THE COURSE Operations management is an area of management concerned with overseeing, designing, controlling the process of production and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labor, and energy) into outputs (in the form of goods and/or services). The course discusses the managerial processes underlying operations management in both service-providing and goods-producing organizations. Specific topics to be covered include introduction to operations management, forecasting, process design, capacity planning, facilities location and design, inventory management, supply chain management...
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...supermarket successful operation. Without customer satisfaction business can’t run successfully. If the customer is not satisfied with the service, they may not continue to visit the same supermarket. On the other hand if they are satisfied then they will obviously continue to visit. Along with that with their word of mouth the supermarket can have more regular customers. So their profit generation will increase with a huge percentage. b. Forecasting: Forecasting means the future expectation of an operation or product or service or any kind of situation. Forecasting is very important for the supermarket’s success. Because if they can’t forecast properly that how much their customers need and how much they should supply, then company might face a huge threat to business. So for the successful operation for any supermarket they need to be conscious about their forecasting. c. Capacity planning: Capacity planning means the planning of the organization about their capacity of any kind of business related activities to reach their best effective operation. Capacity planning is also a vital part of the supermarket’s successful operation. If they are unable to plan successfully that how much their capacity is to run the operation then supermarket might face a serious threat to their business operation. d. Location: Location means the operational place of the business. Location is a valuable element of supermarket business. Because, if depending on targeted customer supermarket is...
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...A good warehouse space and layout planning is a primary element for efficient warehouse. Tompkins and Harmelink (2004, p.240) state the purposes of warehouse layout are space usage efficiency; allowing for efficient material handling; cost efficiency; maximum flexibility and good housekeeping. Successful warehouse layout could maximize space utilization, minimize and control movement and location, and provide safety and security environment. The first step in warehouse layout planning is to consider the space requirement. Tompkins et al. (1996, p.430) state space conservation, space limitations, accessibility and orderliness are some factors on designing layout. In layout planning, as space will be limited by floor loads, truss, the height of ceiling, etc, it should be maximized utilization of concentration and cube and also minimized honeycombing. To optimize space utilization, it is not only developed by horizontally but also by vertically. Space concentration and cube utilization can benefit for the flexibility and ability for bulky receipts such as higher and thicker materials. Tompkins and Smiths (1998, p.243) describe honeycombing is storage space losing due to improper use of storage capacity. Honeycombing will limit multiple material loading and storage location sizes. Thus, honeycombing should be eliminated for space planning. For example, Zara utilized cube storage to increase its storage space. Li & Fung Group also adapted cubic location in warehouse to optimize space...
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...engineering, industrial engineering, and management information systems, quality management, production management, accounting, and other functions as the affect the operation. Operations management concerns making the most efficient use of whatever resources an organisation to provide the finished goods or services that its customer need on time and cost effective manner. Operations management is related with the strategy of the organisation. In this coursework, we will demonstrate the relationship between the operations management and the strategy of the organisation with the help of a corporate entity. The corporate entity chosen is McDonald's Corporation. McDonald's Corporation is the world's largest chain of fast-food restaurants. The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino, California. Today McDonald's restaurants are found in 120 countries and around the world and serve nearly 54 million customers each day. Product Planning Organisations exist to provide products and services which can be purchased by other organisations or an individual. Therefore planning of products and services is one of the most important operations of any organisation. It involves designing products with both economy and quality in mind, which a customer will find attractive, be able to understand and quickly able to use with minimum risk and which delights him or her by its performance or flavour or durability In McDonald’s Restaurants...
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...Operations Management History, Development & Brief Overview on Manufacturing/ Operations Management Operations management is an area of business concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labor and energy) into outputs (in the form of goods and services). Operations traditionally refer to the production of goods and services separately, although the distinction between these two main types of operations is increasingly difficult to make as manufacturers tend to merge product and service offerings. More generally, Operations Management aims to increase the content of value-added activities in any given process. Fundamentally, these value-adding creative activities should be aligned with market opportunity (see Marketing) for optimal enterprise performance. According to the U.S. Department of Education, Operations Management is the field concerned with managing and directing the physical and/or technical functions of a firm or organization, particularly those relating to development, production, and manufacturing. Operations Management programs typically include instruction in principles of general management, manufacturing and production systems, plant management, equipment maintenance...
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...management, production management, accounting, and other functions as the affect the operation.’ (APICS Dictionary, 1995) Operations management concerns making the most efficient use of whatever resources an organisation has so as to provide the finished goods or services that its customer need in a timely and cost effective manner. (Barnett ,1996). Operations management is related with the strategy of the organisation. In this coursework, we will demonstrate the relationship between the operations management and the strategy of the organisation with the help of a corporate entity. The corporate entity chosen is McDonald's Corporation. COMPANY BACKGROUND McDonald's Corporation is the world's largest chain of fast-food restaurants. The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino, California. Their introduction of the "Speedee Service System" in 1948 established the principles of the modern fast-food restaurant. Today McDonald's restaurants are found in 120 countries and territories around the world and serve nearly 54 million customers each day. ( Source: http://en.wikipedia.org/wiki/McDonald's) In all its restaurants around the globe, there are a number of operations that has a relationship with the overall strategy of the organisation. Let us know discuss the key operations decisions and its...
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...Lovely Professional University, Punjab Course Code MGT519 Course Category Course Title OPERATIONS MANAGEMENT Courses with numerical and conceptual focus Course Planner 16031::Gurpreet Kaur Lectures 3.0 Tutorials Practicals Credits 1.0 0.0 4.0 TextBooks Sr No T-1 Title Operations Management Reference Books Sr No R-1 R-2 Other Reading Sr No OR-1 OR-2 OR-3 OR-4 OR-5 OR-6 OR-7 OR-8 OR-9 OR-10 OR-11 OR-12 Journals articles as Compulsary reading (specific articles, complete reference) The four things that a service Business must get right HBR Article , Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR , Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. , Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. , Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. , National Cranberry Cooperative HBS #688122. From Case Map , John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p , To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p , Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 , Process Control at Polaroid , HBS, #693047 , LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p , Johson Control Automotive Systems , HBS,#69308623p , Title Operations...
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...for one of the great success stories in modern commerce. The unique wholesale business-to-business model of METRO Cash & Carry is focused only towards professional customers such as hotels, restaurant, and caterers as well as small and mid-sized retailers. METRO Cash & Carry offers this target group a greater efficiency than the multilayered supply chain thus helping them to improve their business: By offering them a one-stop solution for their purchases, by helping them to improve their assortment, by offering them high quality products at reasonable and transparent prices and by offering them a consistent supply source. What does METRO offer? METRO Cash & Carry is a reliable partner for more than 20 million professional customers worldwide. It gives them a clear competitive advantage in their own markets. Professionals can purchase everything they need to run their business: A restaurant owner, for example, can buy food like fish or vegetables as well as kitchen equipment and office supplies. METRO Cash & Carry offers an exceptionally wide range of highquality products under one roof. Depending on the size and type of wholesale center, the assortment includes up to 20,000 items in the food range and 30,000 items in the nonfood sector. As the name implies, METRO Cash & Carry customers select their own items and take them with them to their restaurants and shops. With this unique business-to-business concept, the company has grown to become a leading international player in self-service...
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...INTERNATIONAL UNIVERSITY COLLEGE Sofia [Pasta Italia Franchise] Coursework in Introduction to Business Operations and Supply Chain Management Statement of originality We, the undersigned, declare that this coursework is our own original work. Student registration No: 101009 Signature: …………. 101011 Signature: …………. Program: Business Administration, Level 1 Lecturer: Deian Doikov Contents Introduction 3 Advantages of Franchising 4 Disadvantages of Franchising 5 Top 10 franchise ranking 5 Pasta Italia Background 6 Product Design 7 Service design 9 Capacity management 11 Layout planning 13 Location 15 Conclusion 16 Bibliography: 17 Introduction The aim of this coursework is to represent the role of a supportive project written by an operations management consultant with the Pasta Italia, chain of restaurant which is selling franchise shops to small business owners. Our purpose is to help prospective franchise owners to run their own business and to provide high and unchanging standards of food and service to perpetuate and to save the brand image. The coursework should be made up of five sections: 1. Product design 2. Service design 3. Capacity management 4. Layout planning 5. Location criteria We will continue the project whit explaining what is franchising, which will be followed by an explanation of every other topic mentioned above and some background of the company. Every theme...
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...restaurant chain selling memorabilia and souvenirs in tourist destinations. From there the company transformed by adding stores, upgrading menus, moving to places that were not, at the time, tourist destinations, and most effective of all, they began playing live music and hosting rock concerts, adding to the overall customer experience. Hard Rock changed dining by making it an “experience”, an event that includes a unique experience not duplicated anywhere else. To create this unique experience, Hard Rock has invested millions of dollars into creating an acoustic and visual scenario for their customers. They also introduced into their “experience” concept their own brand merchandise, souvenirs and products, which is unique to each location which in turn provides a greater income to the company. Hard Rock is known for its museum-worthy, and quite extensive amount of Rock N’ Roll memorabilia and merchandise. Today, its memorabilia collection is estimated to be worth approximately $40 Million, with each restaurant rotating its collectables to keep a consistently fresh experience for guests. Thus, tracking these tokens of Rock N Roll history and experience is very important in their operations, though their own brand merchandise accounts for 48% of the company’s sales. Hard Rock Café puts a high value on experience which is very apparent in their new construction, leases...
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...management. | Design | The office will house a local LAN, create a revenue stream, a new inbound customer service call center | Headquarters and four branch locations | Four branches located in New York, Seattle, Orlando, and Los Angeles, corporate offices in St Louis | Budget breakdown / Materials | Total cost on parts, labor and time | Complete data network and communication to all locations | Networks connect large numbers of users to share information and resources | Physical Layout for Voice & Data | A building by building layout or diagram for the Physical layout for the voice and data network | Data storage and off site backups for all 5 locations | off-site data protection, or vaulting, is the strategy of sending critical data out of the main location (off the main site) as part of a disaster recovery plan.Example: Barracuda Networks | Network Configuration Plan | the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems. | Documentation for business continuity | The activities performed by Team One Technologies to ensure that critical business functions will be available to customers, suppliers, regulators, and other entities that must have access to this project. | Backup / Recovery Plan | The location where Greenway bank can easily relocate following a disaster, such as fire, flood, terrorist threat or other disruptive event. This is an integral part of the disaster...
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...Rubenstein Vallo EXECUTIVE SUMMARY Hard Rock cafe has grown from a modest London pub to a global power in the restaurant business. From its humble beginnings to its current global position, Hard Rock was driven to success by a guided Operations Management. TABLE OF CONTENTS I. Introduction 4 II. Objectives and Scope a. General objectives of the group activity 5 b. Specific objectives of the group activity 5 c. Assumptions and Justifications 5 III. Methods / Approach 5 IV. Analysis and Discussion 6 V. Findings and Conclusion 11 VI. Recommendations ? VII. Annexes ? INTRODUCTION “Operations Management or OM is the set of management activities that create value in the form of goods and/or services by transforming inputs into outputs.” As for this case study, Hard Rock café creates value in the form of good food and entertainment. From its humble beginnings by founders Isaac Tigrett and Peter Morton in London way back in 1971, to its current global status after 42 years in the industry, Hard Rock continues to expand and evolve. Modifying its menu from serving classic American - burger and chicken wings – to including higher-end meals like veal chops and lobster tails. Hard Rock has changed over time, with new menus, layouts, memorabilias, strategies, and services – from restaurants, resorts, and hotels. The continued success of Hard Rock can be...
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...“Operations management focuses on the effective management of the resources and activities that produce or deliver the goods and services of any business.”(Sox, 2011) However, in the health care industry the goods produced are services and are intangible. Since no tangible goods are produced by the health care system, a slightly modified definition is applied. According to Langabeer, “The quantitative management of the supporting business systems and processes that transform resources into health care services.”(Langabeer, 2008). However, in both business environments the operations manager has key functions that must be performed to ensure the success of the organization. Roles There are seven major roles that an operations manager must perform in the health care environment. These functions include workflow process; physical layout; Capacity design and planning; physical network optimization; staffing levels and productivity management; supply chain and logistics management; Quality and process improvement. Workflow Process Operations managers need to evaluate the workflow process and determine if there are areas where processes are being duplicated or where manual processes can be automated. Once identified these processes can be improved to ensure maximum efficiency and higher quality. Physical Layout The physical layout of a health care facility can directly relate to the efficiency of the...
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...they also have to cost effective. Two companies that manage inventory well and still make a profit are Amazon.com and Zappos. Amazon.com is an online company that was founded by Jeff Bezos in the 90’s. Amazon.com sold books online during the early internet years. In a short amount of time it was a success. At the beginning, “Amazon.com carried only about 2,000 titles in stock in its Seattle warehouse”. (Amazon.com, Inc., 2015) Their inventory at that time was very simple compared to how it is now. To stay on top of the competition, Amazon diversified from just selling books online to other products like DVDs, toys, clothing, electronics and just about anything you can think of. Having multiple merchandise requires a strategic central location where the items can be shipped to the customer. Amazon houses their inventory in different states across the country. In order for them to have a variety of items to sell, they have other companies sell their products through the Amazon website and Amazon will fulfill the orders. Amazon has fulfillment centers that house the inventory of businesses that want to sell through Amazon.com. Amazon also makes sure the products that are hot sellers are always kept in stock to prevent a stockout. “Once it is time to get the products ready to ship, Amazon employees scour the warehouse armed with a handheld barcode reader, sorting items based on type, time of day for shipment and even potential...
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...1. Identify how each of the ten decisions of operations management is applied in the company. The company chosen for the study of operation management is E- Media CO.LTD, which is one of the most excellent Media house in Tanzania. It is a media company so we often give out super services in terms of Radio and Television. It’s headquarter is in Dar-es-salaam and there is a branch in Arusha, Morogoro, Mwanza and Dodoma. This company has one Radio which is Times FM one Television station which is Star Tv. The department I am working with, which is Times Fm department we mostly deal with services as the main product of the company. In Medias is more of creating services to reach our audience or even to beat our competitors, some of our competitors are east Africa radio, clouds fm etc. E- Media customers include large corporate, government, healthcare, and education accounts, as well as small-to-medium businesses and individual consumers when it comes to advertising or promoting different products and services. * Application of the 10 decisions of operations management – Below we see how the ten decisions of operations management is applied at E-Media: 1. PRODUCT AND SERVICE DESIGN Service design is an activity of organizing and planning people, communication and material components in order to improve service quality. It is the interaction between the service provider and customers and the customers’ experience. A service is anything that is done to or for a client...
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