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Business Research Methods I

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Submitted By jsmith1341
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Running head: Business Research Methods I
Business Research Methods I
Aaron L. Richards, Bill Houston, Christi Lawson, Jeff Smith
QNT/TM561 – Research and Statistics for Process Control
Dr. Joseph Hamel
University of Phoenix
June 13, 2011
Abstract
Insert Abstract Text Here.

Business Research Methods I

Introduction

Riordan Manufacturing is an industry leading plastic manufacture with facilities located in both North America and China. Riordan has struggled to meet their effectiveness standards for multiple categories and they are looking to implement one of three quality improvement methods to improve process efficiency. If Riordan is to maintain an industry leader, changes must occur in processes across the board in relation to accuracy, availability, quality, timeliness, and cost. However, the first effectiveness measure to be looked at should be the receiving of raw materials from suppliers since every other process thereafter deals with inventory. In addition, the formulation of a solution involves certain steps be taken. Firstly, a process-driven research question should be formulated defining the initial problem. Secondly, a methodology such as Six Sigma, ISO, or Baldridge must be chosen to improve the process. Thirdly, a research design should be created to define any and all variables involved in the solution, and fourthly a sample design should be identified for the collection of data.

Process & Methodology

In any process improvement method, the first step is to define the problem by asking a process-driven research question. Riordan’s process-driven question is, how does the receipt of material shipment timeliness affect Riordan's efficiency cores? From this question, data can be compiled to determine the negative ripple effect in Riordan’s receiving process as well as every other process following the receipt of raw

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