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Business Systems

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Chapter 1
1. What is information systems analysis and design? Information systems analysis and design is a method used by companies ranging from IBM to PepsiCo to Sony to create and maintain information systems that perform basic business functions such as keeping track of customer names and addresses, processing orders, and paying employees. The main goal of systems analysis and design is to improve organizational systems, typically through applying software that can help employees accomplish key business tasks more easily and efficiently.

8. What is JAD? What is participatory design?
JAD is a structured process in which users, managers, and analysts work together for several days in a series of intensive meetings to specify or review system requirements. The idea behind JAD is to structure the requirements determination phase of analysis and the reviews that occur as part of the design. Users, managers, and systems developers are brought together for a series of intensive structured meetings run by a JAD session leader. By gathering the people directly affected by an IS in one room at the same time to work together to agree on system requirements and design details, time and organizational resources are better managed. Group members are more likely to develop a shared understanding of what the IS is supposed to do.

Chapter 2 3. What is an RFP, and how do analysts use one to gather information about hardware and system software?
An RFP is a document provided to vendors to ask them to propose hardware and system software that will meet the requirements of a new system. Issuing an RFP gives the analyst the opportunity to have vendors conduct the research you need in order to decide among various options. The analyst can request that each bid submitted by a vendor contain certain information essential for you to decide on what best fits your

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