...Chapter 7 Case Study 7-21 Specifically, what should the Carters cover in their new employee orientation program and how should they convey this information? There are several very effective and efficient means of conducting employee orientation. The Carters should open the employee orientation with a greeting or welcome speech. This sets the work environment and helps the new employee feel a part of the team. The Carters should then cover basic information regarding policies and procedures and benefits (paid holidays, tardiness, health benefits, etc.). The Carters need to be sure to communicate that employees do not receive any benefits other than payment and that they are paid on Tuesdays, rather than Thursdays or Fridays which are much more common. The Carters also should cover the topic of the importance of giving a notice when employees no longer wish to work for Carter Cleaners as it is beneficial to that employee and the Carters. The Carters should then transition into explanation about no acceptance for substance abuse and prohibited eating or smoking on the job. Explaining the purpose behind these rules will increase the likelihood of the employee to abide by these policies. They should continue to cover general matters like the maintenance of a clean and safe work area, personal appearance and cleanliness, time sheets, personal telephone calls, and personal e-mail. Being detailed about what they mean by a clean, safe work environment and what employees are expected...
Words: 684 - Pages: 3
...Carter Racing Case Situation Bj Carter and Chris Carter are siblings and business partners. They have to decide to run their race car in a high stakes race against tougher competition than they have seen all year. The problem being, their car has failed 7 times out of 24 this season and if it fails in this race, not only will they be out a $50,000 engine, but they will also be out a full season contract from Goodstone worth two million per year. If they decide not to race, they will be out $15,000 in entry fees and for sure lose Goodstone and end up $80,000 in debt on the season. Lastly, if they race and they do blow and engine, they will lose a sponsorship worth $80,000 from oil company because they don’t want their name on a car that is blown and smoking on the side of the track. Problem The main problem that needs to be addressed is should they race the car given the risk it blows and they lose both sponsors and parts to replace a new engine. One thought was that the temperature on race day was at fault for gaskets going bad and ultimately causing engine failure. However, there does not seem to be a strong correlation between air temperature and engine failure. Analysis When deciding to run the car in the race, the Carter brothers need to analyze several aspects of the situation to make the decision that will be most beneficial for their business. It should also be noted that even with the given information provided to them, racing is a risk and there is no guarantee...
Words: 1099 - Pages: 5
...Carter Cleaning Centre Case Study 1.This is not true for some reasons. Irrespective of who is hired, once the process violates equal employment law, Jack can be accused of discrimination. Jack was wrong in not orientating his mangers on Equal Employment Opportunity, what to do or not to do to employees and new hires .In the case study; female applicants were asked questions about childcare whereas male applicants were excluded. Applicants from minority populations were also asked questions about credit and arrest records while non-minority applicants were not asked. Other discriminatory issues in the company include lower payment for older employee with more experience compared to what is being paid younger employees for the same amount of job as well as reports of sexual advances towards women by a store manager. Discrimination was made towards a 73 year old worker who had worked with the company for more than 50 years but collects less pay than employee doing same job and of lesser age. Such action is unlawful under the Equal Pay Right of 1963. Discrimination exists in the company with respect to hiring and employee management. They discriminate against colour, sex, age and payment. With respect to colour, 3 white males and 3 white females were appointed as store managers. For sex, the interview process was sex biased by asking some questions from female applicants and not asking the male counterpart...
Words: 562 - Pages: 3
...Carter Cleaning Company Carter Cleaning Company Case 1: 1) Make a list of five specific HR problems you think Carter Cleaning will have to grapple with. - non-trained stuff therefore low job performance - controlling labor costs - managing wages between those that work in dry cleaning side (skilled) and attendants (unskilled) - high turnovers - HR rules and protections not being followed 2) What would you do first if you were Jennifer? If I were in Jennifer's shoes the first thing I would do is meet with her father and discuss about how everything HR related was done in the company before she came. Then I would hold a meeting for all of the employees to introduce myself and ask them about their concerns or wants. Then I would analyze the data and map e a strategic plan on how I can motivate the managers to motivate their staffs, how to train new and old employees to make work done more efficiently , and establish a recruiting process. After speaking with managers and her father about what the employees need to be successful I would then run an add for a hiring event, to have candidates come in to the stores and see what motivates them to work. Carter Cleaning Company Case 2: 1) Is it true as Jack Carter claims “we can't be accused of being discriminatory because we hire mostly women and minorities anyway”? It is not true. Statements like this place his company at risk and show that he obviously needs a human resource manager who knows about current laws and regulations...
Words: 342 - Pages: 2
...7-23 Which specific training techniques should Jennifer use to train her pressers, her cleaner/spotters, her managers, and her counter people? Why should these training techniques be used? Each category of positions will require a different combination of methods for training. For Pressers and Cleaners/Spotters, the use of Vestibule Training would be the most beneficial for these positions because they are dealing with machinery that they need to become familiar with. In order to learn how to use the different machines, they must use them. Because of the danger associated with the use of this machinery, it is best to train off the job on practice garments. Behavioral Modeling, Lectures, Diversity and Team Training and Management Games would be the most practical ways to provide training for managers. Each of these types of training methods together offer manager’s the opportunity to develop skills in problem-solving, planning strategies and leadership as well as developing people skills, which is essential to being an effective manager. The use of Lectures can provide people functioning in the Counter position with knowledge about the different types of customers they can encounter and how they can attend to their varying needs appropriately. Another approach to assist with this could include the Behavioral Modeling training technique. This type of training gives them the opportunity to play out different scenarios and practice on how to effectively handle a variety...
Words: 370 - Pages: 2
...Chapter 1Application Case: Jack Nelson's Problem 1. What do you think was causing some of the problems in the bank home office and branches? There is clearly aproblem with communication, and the effects are felt in the area of employee commitment. Additional contributingfactors include the lack of consistency in the policies and procedures of various locations. There is no cohesiveness tothe staffing activities of this organization. 2. Do you think setting up a HR unit in the main office would help? Of course we think it would! Since there are HR-related problems both in the home office and in the branches, it is clear that if a personnel office were set up, it wouldneed to help to coordinate the HR activities in the branches. 3. What specific functions should it carry out? What HR functions would then be carried out by supervisors andother line managers? What role should the Internet play in the new HR organization? There is room for quite abit of variation in the answers to this question. Our suggested organization would include: HR Unit: job analyses,planning labor needs and recruiting, providing advising and training in the selection process, orientation of newemployees, managing wage and salary administration, managing incentives and benefits, providing and managing theperformance appraisal process, organization-wide communications, and providing training & developing services.Supervisors and Other Line Managers: interviewing and selection of job candidates, training...
Words: 1426 - Pages: 6
...Erika Brown Professor Mecucci Springer GEW 101 18 October 2012 Ruben “Hurricane” Carter American novelist Richard Powers once said, “We will live with racism forever but, senses of self, senses of belonging, senses of us and of others? Those are up for grabs.” What Powers is saying is racism will live among us until the end of time but, being able to have the decency to come together at a time of need is essential to our society. This reminds me of a song I once heard called Hurricane written by Bob Dylan; a 60’s American musician. Controversy in the 1960’s raised a lot of questions that influenced musicians such as Dylan to write songs regarding social and political issues; Hurricane describes the brutal story of Ruben Carter, a famous American boxer who was subjected to racism and wrongly accused of a murder crime he did not commit. Dylan told a detailed story where he used his song lyrics to take a strong stance on the case in favor of Carter’s innocence. Hurricane by Bob Dylan shows that racism in America is still in existence today. Dylan's tone of voice and its change from time to time play an outstanding effort in the conveyance of the situation at hand. The structure as well as the tone of Dylan's song is also clearly repetitive. Apart from the repetition promoting the song with rhythm it also helps with drawing the listener's attention to the parts that Dylan wants them to focus on. For example the tern 'Hurricane' which is also the title of Dylan’s song is...
Words: 401 - Pages: 2
...Carter Cleaning case: Chapter 9 1. Is Jennifer right about the need to evaluate the workers formally? The managers? Why or why not? Jennifer is absolutely correct in having these employee evaluations done formally. Reason for is to protect Carter Cleaning Company and its business goals from discrimination charges or violations of Title VII of the 1964 Civil rights Act. Informal evaluations can lead to unfair appraisals which can open a can of unexpected problems. All employees should receive formal evaluations via by paper or electronic forms in order to have a documented history. Keeping employee evaluations on file makes it easier for employers to reference certain information needed for promotions or projects, etc. Jennifer should get with Jack to discuss what performance dimensions should be measured and how to measure them. Once they’ve come to a decision, Jennifer should look in to developing a sort of graphic rating scale. 2. Develop a performance appraisal method for the workers and managers in each store. Graphic Rating Scale method (Fig 9-3, Dessler, pg. 291) ------------------------------------------------- Carter Cleaning Company ------------------------------------------------- Employee Name______________________ Level: Entry-level employee ------------------------------------------------- Managers Name______________________ ------------------------------------------------- Key work Responsibilities Results/Goals to be Achieved ------------------------------------------------- ...
Words: 827 - Pages: 4
...Although small companies may not need to have specific training programs, in order to grow and maintain consistency within a business, more concrete programs need to be put in place. Carter Cleaning Company should update their orientation program, identification of tasks performed by employees and use specific training techniques to accomplish their goal of growing their business and maintaining consistent employee results. To standardize employee behavior and performance, and have the ability to measure an employee's success in these areas, there must be rules and guidelines to follow. The purpose of this paper is to explain specifically what Carter Cleaning Company should cover in their new employee orientation program, explain why a job instruction sheet will help their counter person in the performance of their job, and describe specific training techniques the company should use to train pressers, cleaners/spotters, managers and counter people. The purpose for these changes is to increase employer and customer retention as well as standardize all aspects of the different jobs when they begin to expand to more cleaning sites. The Carters have progressed from a small company whose policies and procedures were scattered and unfocussed to a company who now needs to implement more formal orientation, training policies, and procedures to ensure job consistency and employee and customer retention. Dessler (2013) gives a brief synopsis of some of the difficulties encountered...
Words: 1272 - Pages: 6
...1 2 Lets Go to the Movies: Crime is big on the silver screen and the tube as well. Here you need to choose two criminal justice –related movies, which you have seen to compare and contrast them both: In this essay I will compare the similarities and contrast the differences between two crime film openings. I will be comparing The Next Three Days' and 'The Hurricane'. I will analyze the two film openings and see how they establish their own crime film genre. Genre is a way of categorizing a film. From genre, producers are able to market their films to a target audience. With some films it is difficult to categorize them as a certain genre as they may contain more than one genre. A hybrid genre is a film, which contains more than one genre. An example of a hybrid genre is 'All about the Benjamin’s' the genres in this film are comedy, romance, crime and also drama. Most films nowadays are hybrid genre as they appeal to a larger audience. These films contain both genre of drama, romance, crime, suspense, and “wrongly accusations”. A glimpse of each movie: (1) The Next Three Days: This movie stars “just to name a few” Russell Crowe as John Brennan, Elizabeth Banks as Lara Brennan, Brian Dennehy as George Brennan, and Lennie James as Lieutenant Nabulsi. This movie is about a women by the name of Lara Brennan (Banks) which is convicted of murdering her boss after an altercation at work and after a trial is sentenced to life...
Words: 2549 - Pages: 11
...Hosty v. Carter, a recent 2005 Supreme Court case, appeals to freedom of press in colleges. Three journalism students, Margaret Hosty, Steven Barba, and Jeni Porsche, at Governors State University sued the dean of the university for denying the printing of the paper. University Dean Patricia Carter prohibition printing the newspaper until a school officials reviewed the contents of the paper because it included articles critical of the school. The university’s policy says that newspaper staff will “determine content and format of their respective publications without censorship or advance approval”. Do colleges have the same rights as high schools to censor student newspapers sponsored by the school. Both the U.S. District Court and Court of...
Words: 259 - Pages: 2
...together to understand systematic bias with the respect to case study “Operation Eagle Claw.” Operation Eagle Claw Details: On 4 November 1979 approximately 500 Iranian militant students invaded the United States Embassy in Tehran and took over 60 Americans hostage. Two days later National Security Advisor Zbignew Brzezinski directed the Pentagon to begin planning for a rescue mission, or retaliatory strikes if the hostages were harmed.1 thus began the 172 day history of Operation Eagle Claw, with its tragic conclusion at Desert One on 25 April 1980. President of United States of America Jimmy Carter decided, almost immediately after learning hostages had been taken in Tehran, that military options had to be available. The white house expected the military action to attempt a rescue or retaliate or both. The president appointed National Security Advisor Zbignew Brzezinski to “coordinate and oversee the development of military courses of action.” Description of scope and timing of Operation Eagle Claw Scope | Operation Eagle Claw (or Operation Evening Light or Operation Rice Bowl)[1] was an American military operation ordered by U.S. President Jimmy Carter to attempt to end the Iran hostage crisis by rescuing 66 hostages held captive at the U.S. Embassy in Tehran on 24 April 1980. | Time Frame | 4th November 1979 – 24 th April 1980 ( Approx. 172 Days) | Stakeholders | US Government President (Jimmy Carter) and US Military armed forces | The plan for Operation...
Words: 409 - Pages: 2
...and international reasons.” At the time, those close to Carter perceived the mission as “more easily containable and less prone to uncontrollable escalation” than mining the harbors or conducting military strikes. The Carter Administration thus evaluated the mission as the only option with both the perfect balance of minimal political and military risks as well as the only option that would allow Carter to recover his losses and make additional gains. If successful, the hostages would return home, Carter’s approval ratings would improve in time for reelection, and America’s international prestige and the status quo would be restored. If unsuccessful, tensions would escalate with Iran and potentially place the lives of the hostages at risk. It was also possible that Carter’s image would be tainted internationally and he would lose the election. Using prospect theory, it is important to note that Carter advisor Zbigniew Brzezinski, who strongly supported the mission, framed the decision based on his notion of the importance of the hostages’ safety in addition to preserving America’s national power and prestige. Unlike Vance,...
Words: 823 - Pages: 4
...different ways. ‘Coach Carter’ is a movie that really has many valuable lessons on leadership qualities, motivation, team work, communication and goal setting. Here, I’m going to elaborate the way these concepts are integrated into the movie along with gripping real life examples and some valuable quotes. Economic recession happens periodically and employees would be laid off from the company during that time. Some of the companies equip their employees with vital skills during recession period and improve the organization’s prospect. This in turn would increase the loyalty and organizational commitment of the employees. The same concept is applied here in ‘Coach Carter’. CARTER’S INTRODUCTION Carter owns a sports shop and he was asked by his former high school, an inner city public school in Richmond, California https://groups.yahoo.com/group/arrahmanfans/surveys?id=3166059 https://groups.yahoo.com/group/arrahmanfans/surveys?id=3166059to train their defeated basketball team for a handsome salary. Carter’s first encounter with the Richmond’s team was while playing against St. Francis https://groups.yahoo.com/group/arrahmanfans/surveys?id=3166059 where his son is a freshmen. He observed that the team was undisciplined. Later while visiting the current basketball coach, Carter found that the team had inner group conflicts too. After giving a thought Carter accepted the ‘really tough’ job as the team was unruly and had inner Group conflicts. Once Carter was formally introduced...
Words: 3248 - Pages: 13
...Question #1 Make a list of five specific HR problems you think Carter Cleaning will have to grapple with Answer: Carter Cleaning center will have the following main problems to grapple with if they do not experience the proper management and HR practices in their Cleaning center 1. Carter Cleaning center business has increased from two stores to six stores which have created a need of having skilled workers, so Carter Cleaning center will have to devise a system of Selecting, Hiring, Training, Appraising and Compensating the employees. 2. The Carter Cleaning center will have the problem of communication and coordination between the employees, for this they have to motivate and guide them of right behavior. 3. Carter Cleaning center will have the problem of proper HR staff, as at this scale of business the introduction of proper HR staff is not profitable so site managers employed in the Carter Cleaning Center will have to perform the job of HR as well, as every manager should have the ability to perform staff (human resource) and line functions both in order to be competitive. 4. Carter Cleaning center could have the problem of high turnover of employees if the employees are not provided with the proper facilities and health care services and if they feel as if their salaries are unfair and unjust with regards to the work they perform. 5. The Carter Cleaning center will have to update itself with the continuously changing trends such as Globalization...
Words: 461 - Pages: 2
