...Change Management and Communication Plan MGT/311 Change Management and Communication Plan In order to support Riordan Manufacturing in their efforts to make changes to the company customer management system, this proposal will serve the purpose of converting it into a formal system for managing customer information. This new system will serve as a singular method used by all employees’. Management Plan After reviewing the Riordan Manufacturing company, the organizational design can be compared to a bureaucracy as well as a matrix structure. Riordan Manufacturing has several vice-presidents as well as directors for all their sections whom ultimately report to the President and CEO Dr. Michael Riordan. Like the military, this company also has a structured chain of command. This depends on standardized work processes for coordination and control. Each department has a specialized division which works under a manager whom reports to a vice president of that section. It has been said that “Power corrupts, and absolute power corrupts absolutely,” too much of anything can be negative and power is no exception to the rule. With the changes in managing customer information, leadership must start from the top all the way down to bottom if this new system is to be successful. Political behavior is important when it comes to change, this power can seriously hinder or help when it comes to new policies in a work environment. With change may come some resistance from some employees’...
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...Change Management Plan Change Management and Communication Plan Riordan Manufacturing does not currently have any formal management system for managing their customer information. Informally this system has been left up to each individual employee. However, the new formal system created will require employees to use one customer management system. Our aim is to apply a more formal management structure to help achieve company goals and deliver better value to the customer as well as assisting in the success of Riordan Manufacturing. With a formal system the managers will be allowed to monitor the different work assignments passed on to the various employees starting from the top to the bottom. We believe the most appropriate structure would be the chain of command management system. Illustration I With the decision power from top to bottom employees on the same level will have the same decision-making power as the other employees on that same level. Before the informal structure was not working for the company because there was not one certain employee in charge. This made it easy to place blame on others, and there was no particular rush on most projects. With the change of command in place employees will have someone to go to when he or she have questions or problems. According to (Kelchner, 2012), “Companies without a clear chain of command can create an atmosphere of uncertainty and chaos, which affects the morale of all workers in the organization...
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...[pic] Change Management & Communication Plan Kayala Allen & Barbara Nelson MGT/311 July 23, 2012 Dr. Lisa Babin Verret Change Management and Communication Paper Change is subject to happen at any given time within a company. Basically companies make changes to improve the work environment and to make sure they stay in business. There are always reasons behind changes. This may be because of technology, competition, or even politics. As for Riordan Manufacturing, this company has decided to make a change to its customers’ management system. In doing so, consultants are tasked with developing a change management plan. With this plan, the consultants will have to identify the current formal and informal power structures and how it may affect employee behavior, identify the best organizational structures that will help Riordan accomplish their planned changes, identify the potential effects of the chosen structure on employee behavior, identify the characteristics of the company’s culture on employee behavior, identify the potential sources of resistance to change, recommend a strategy to implement the changes over the year, and to indicate how they will evaluate the success or failure of the planned change. Another job the consultants are tasked with is creating a communication plan. This plan requires them to choose the most appropriate channels to communicate the change to the employee, to identify the...
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...Change Management and Communication Plan Damon , Kesha , MGT/311 Change Management and Communication Plan Riordan Manufacturing has a prevailing structure and an organization based on formal and informal power. The obvious formal power structure identified through its organizational chart, is legitimate power. Legitimate power “represents the formal authority to control and use organizational resources based on structural position in the organization” (Judge & Robbins, 2014. p.414). The vast division of the departments and managers within the organization, leads the team to believe that the informal power structure being utilized is, expert power. The only downfall from using expert power, is the creation of a disconnection between the front line employees and their executive officers. Obvious within the organization is the power and political structure and its effect on employee behavior. Communication amongst several levels of management entails employees to leverage their power and political influence within the organization so that the desired goals and outcomes are reached. Riordan Manufacturing is no small town plastics manufacturer, with over $1 billion in sales and well over 550 employees, this organization is here to stay. Because Riordan would like to standardize its process across all levels of management, the implementation of the bureaucratic structure will best outfit them and help them accomplish their planned changes. According to Judge &...
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...Running head: CHANGE MANAGEMENT AND COMMUNICATION PLAN Change Management and Communication Plan Organizational Development MGT/311 January 11, 2012 Change Management and Communication Plan Riordan Manufacturing has decided to implement a formal customer management system, which will be used company wide. Our job as consultants is to assist Riordan in planning and implementing the change so that it goes as smoothly as possible. Current Formal and Informal Structure Riordan Manufacturing functions with a bureaucratic structure and a system based on formal power. According to the organizational charts, the organization is departmentalized into functional areas based on the scope of work. The organization also breaks down jobs and departments based-off of specialization. Each department or division has a VP that oversees the department and reports to the chief executive officer. Each VP has managers who manage a number of employees. This system allows effective and strategic management throughout the organization. This also allows decisions to be disseminated throughout the organization with ease. The system is very common and popular throughout organizations today. Front-line employees report to managers, managers report to directors or regional managers, directors report to division VP’s, and VP’s report to the chief executive officer. This system allows systematic communication. The power and political structure of the organization may frustrate employees...
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...Program Management Plan Project Management Plan apple inc 1 infinite loop Cupertino, Ca. 95014 September 20, 2015 Table of Contents Introduction 2 Project Management Approach 2 Project Scope 3 Milestone List 3 Schedule Baseline and Work Breakdown Structure 4 Change Management Plan 4 Communications Management Plan 5 Cost Management Plan 7 Procurement Management Plan 9 Project Scope Management Plan 9 Schedule Management Plan 10 Quality Management Plan 11 Risk Management Plan 13 Risk Register 13 Staffing Management Plan 13 Resource Calendar 15 Cost Baseline 15 Quality Baseline 16 Sponsor Acceptance 17 Introduction Apple Inc. designs, manufactures, and markets mobile communication and media devices, personal computers, and portable digital music players, and sells a variety or related software, services, accessories, networking solutions, and third-party digital content and applications. The Company’s products and services include iPhone, iPad, Mac, iPod, Apple TV, a portfolio of consumer and professional software applications, the iOS and OSX operating systems, iCloud, and a variety of accessory, service and support offerings. In September 2014, the Company announced Apple Watch and Apple Pay, which is now available. The Company also sells and delivers digital content and applications through the iTunes Store, App Store, iBooks Store and Mac App Store. The Company sells its products worldwide through...
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...Team A Management and Communication Plan XXXXX MGT/311 February 25, 2014 Instructor XXXX Team A Management and Communication Plan Introduction Riordan Manufacturing has requested team alpha as consultants to implement a single customer managing system. Team alpha must create a management plan, since the company does not have a formal management plan in place. Secondly, the team will devise a communication plan for Riordan Manufacturing. The management and communication plan will include outline details of each system. A conclusion at the end of the paper will explain why this would an optimum plan for Riordan Manufacturing. Change Management Plan Since Riordan Manufacturing does not have a formal customer managing system for their employees, Team alpha must first create a formal power structure that informally empowers all employees effectively. The management plan will examine the business culture, employee’s behavior, and employee’s resistance. Backup strategy implements are included at the 12-month period if the primary power structure fails. First, team alpha will discuss their primary power structure. Current Formal and Informal Power Structures The current power structure at Riordan Manufacturing based on the principle of using controlling force to motivate their employees. The company uses threatening tactics with negative write-ups or even termination. This type of formal power structure is a coercive power structure. The negative formal power structure...
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...Customer Management System- Change Management and Communication Plan Jennifer Korzec, Vann McCray, Jude Sheats, Connie Werner-Hopkins MGT 311 November 24, 2013 Debra Black Executive Summary A major manufacturing company, found it imperative to institute a consistent and formal customer management system. A major concern when implementing a new system is change resistance. The A team consultants have identified a change management plan, including an effective communication plan, defining objectives for a smooth transition to the new customer management system. The problem is how to assist employees through this change with the objective to have minimal change anxiety for the employees’ so that a seamless transition to the new customer management system can occur. This can be accomplished through: * Management’s commitment to the employee success * Ensuring the right structures are in place * Building policies and procedures with employee input * Robust education on the system as well as the employees understanding of the need to stay competitive in a fast-changing environment * Clear, concise, and timely communication with the employees- using combined methods (face-to-face, e-mail and direct...
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...[pic] Change Management Plan Prepared by: Donnell Brown Date: 4/12/14 Table of Contents 1. Introduction 1 1.1 Purpose 1 1.2 Change Management Planning 1 1.3 Principles of Change Management 1 1.4 Translating Change Management Principles into a Structured Approach 2 1.5 References 2 1.5.1 External References 2 1.5.2 Project Centralized Repository Document 3 1.6 Glossary and Acronyms 3 1.7 Document Maintenance 3 2. Change Management Participants Roles and Responsibilities 3 2.1 Change Manager 3 2.2 Lead Change Evaluator 4 2.3 Change Management Team Members 4 2.4 Change Management Stakeholder 5 2.5 Project Training Coordinator – 5 2.6 Departmental Roles 5 3. Change Management Scope 5 3.1 Communication/Stakeholder Objectives 6 4. Analysis of Job/Workflow impact 7 5. Marketing Change 8 5.1 Engaging Stakeholders in the Progress of the Project 9 5.2 Methodology and Tools for Communications 9 5.3 Building Acceptance to Change 9 5.4 Monitoring the Effectiveness of the Change Management Program 10 Introduction 1 Purpose The purpose of the Change Management Plan is to actively design, develop, and execute a strategy for preparing all employees for business, technical and cultural changes that occur as the result of project initiatives. Embracing and magnifying the positive aspects...
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... CAPM® and PMBOK® Guide are trademarks of the Project Management Institute, Inc. PMI® has not endorsed and did not participate in the development of this product. Integration Management Process Name Develop Project Charter Inputs Outputs Tools and Techniques Project Statement of Work Business Case Project Charter Experts Judgment Project Management Plan Experts Judgment Project Management Plan Approved Change Requests Deliverables Work Performance Information Experts Judgment Project Management Information System Enterprise Environmental Factors Change Requests Organizational Process Assets Project Management Plan Updates Contracts Enterprise Environmental Factors Organizational Process Assets Develop Project Management Plan Project Charter Outputs From Planning Processes Enterprise Environmental Factors Organizational Process Assets Direct and Manage Project Execution Project Document Updates Project Management Plan Performance Reports Change Requests Project Management Plan Updates Enterprise Environmental Factors Monitor and Control Project Work Experts Judgment Project Document Updates Organizational Process Assets Project Management Plan Work Performance Information Change Requests Status Updates Project Management Plan Updates Change Requests Perform Integrated Change Control Experts Judgment Change Control Meetings Project Document Updates Enterprise...
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...Introduction The purpose of this Communication Management Plan is to define the communications requirements for the NM3 Consulting Project. This plan will be a guide for how any communications will be handled by all persons. It includes a communications matrix which maps the communication requirements of this project. This plan will be updated as different means and needs of communication do change. Due to the simplicity of the project this Communication Management Plan is simple in nature. Approach The members of NM3 Consulting(Team 4) will share equal project manager responsibility for this project. Team 4 will take a proactive role for ensuring that communications are effective and coherent for the entire project. As with most project plans, there will be possible changes and updates as the project progresses. These changes will occur due to possibilities of changes in personnel, scope, budget, or other reasons. Team41 will be responsible for all changes within the communication management plan. After any changes to the communication plan, Team 4 will send change requests to the Project Management Office and the Change Control Board for final approval and then distribute the updated plan to all team members and stakeholders. The methodology of the communications management plan and any changes will be consistent with the policies of the Change Management Plan. Methodology Team 1 has based the communication methods and technologies on the current hardware...
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...[pic] Communications Management Plan Template This Project Communications Management Template is free for you to copy and use on your project and within your organization. We hope that you find this template useful and welcome your comments. Public distribution of this document is only permitted from the Project Management Docs official website at: www.ProjectManagementDocs.com Communications Management Plan Company Name Street Address City, State Zip Code Date Table of Contents Introduction 2 Communications Management Approach 2 Communications Management Constraints 3 Stakeholder Communication Requirements 3 Roles 4 Project Team Directory 6 Communication Methods and Technologies 6 Communications Matrix 8 Communication Flowchart 9 Guidelines for Meetings 9 Communication Standards 10 Communication Escalation Process 11 Glossary of Communication Terminology 12 Introduction The purpose of the Communications Management Plan is to define the communication requirements for the project and how information will be distributed. The Communications Management Plan defines the following: • What information will be communicated—to include the level of detail and format • How the information will be communicated—in meetings, email, telephone, web portal, etc. • When information will be distributed—the frequency of project communications both formal and informal • Who is responsible for communicating...
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...Groups to formally complete the project or phase Project Management Plan Accepted Deliverables Organizational Process Assets Expert Judgment Tool & Techniques Outputs Inputs Inputs Project Statement of Work Business Case Contract (when applicable) Enterprise Environmental Factors Organizational Process Assets Tool & Techniques Outputs Expert Judgment 4.6 Close Project or Phase Closing Process Group 4.1 Develop Project Charter Initiating Process Group Final Product, Service, or Result Transition Organizational Process Assets Updates Project Charter Reviewing all change requests, approving, and managing changes to deliverables, org process assets, documents, and the PM Plan Project Management Plan Work Performance Information Change Requests Enterprise Environmental Factors Organizational Process Assets Expert Judgment Change Control Meetings Tool & Techniques Inputs Documenting actions necessary to define, prepare, integrate, and coordinate all other plans Project Charter Inputs Outputs from Planning Processes Enterprise Environmental Factors Organizational Process Assets Tool & Techniques Outputs Expert Judgment 4.5 Perform Integrated Change Control Monitoring & Controlling Process Group 4.2 Develop Project Management Plan Change Request Status Updates Project Management Plan Updates Project Document Updates Outputs 4. Project Integration Management Planning Process Group Project Management Plan Tracking, reviewing, and regulating progress to meet...
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...2 PROJECT MANAGEMENT APPROACH……………………………………………………………………………………2 PROJECT SCOPE…………………………………………………………………………………………………………3 MILESTONE LIST………………………………………………………………………………………………………..3 SCHEDULE BASELINE AND WORK BREAKDOWN STRUCTURE………………………………………………………….4 CHANGE MANAGEMENT PLAN……………………………………………………………………...………...…5 COMMUNICATION MANAGEMENT PLA………………………………………………………...………………6 COST MANAGEMENT PLAN…………………………………………………………………………………...…..8 PROCUREMENT MANAGEMENT PLAN…………………………………………………………………………………..9 PROJECT SCOPE MANAGEMENT PLAN………………………………………………………………………………….9 SCHEDULE MANAGEMENT PLAN……………………………………………………………………………………...10 SPONSOR ACCEPTANCE……………………………………………………………………………………...…..11 INTRODUCTION Blighton Family reunion (BFR) is made up of the Blightons and other family member who have married into other family or the Blighton family including well-wishers and family friends. The Blighton family consists of about two hundred and eight people who live across the world. Due to migration and relocation, it’s been very difficult seeing each other or coming together as a family to discuss issues, meeting new family members and resolving family problems as well. This project will result in bring together family members, including new family from birth, adoption, family friends, and new family members by marriage. The project will unite families, resolve issues among some individuals, advice, couch, counsel, discuss business plans and ideas and have fun. PROJECT MANAGEMENT APPROACH David...
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...ABSTRACT When there is a need for change an organization is more effective and successful when it is properly managed. Our study specifies the top five tools to manage organizational change based on “Five levers of organizational change management” by Prosci (1996-2011), Inc. “The discipline of change management has a set of tools that support the "people side" of change - regardless of the change that is being introduced.” The five tools are: communication, sponsor plan, coaching plan, training plan, and resistance management plan. In our competitive global economy, we can embrace change by enhancing organizational members’ performance and productivity by implementing these tools. OUTLINE I. Title Page II. Abstract III. Outline IV. Introduction Statement V. Communication a. Raise Awareness About Change b. Social Judgment Skills c. Communication and Organizational Frames VI. Sponsorship a. Stability b. Vision c. Influence VII. Coaching a. Components of a Coaching Plan b. Mentoring c. Group coaching VIII. Training a. Components of a Training Plan b. Training Method IX. Resistance a. Expecting Resistance b. Root of Resistance X. Closing Statement XI. Bibliography page XII. Discussion Questions ...
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