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Chemical Bank

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Submitted By sunirobertson
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Case Study: Chemical Bank * Sunil Rabertson Chikkala
PGXPM11

1) Describe the due bill controversy and how do you resolve it?

Below Four divisions of Chemical Bank involved in Due bill controversy: * Treasury Group * Metropolitan Division * Trust and Investment Division * Finance Division
Treasury Group was responsible for investing Due Bill funds in greater interest generating markets and for trading in secondary market. Metro Division sells Due bills to customer; Trust & Investment division involved in setting up Due bills accounts and in providing Data processing services. Finance division was responsible for Cost and profit allocation between divisions.
There were two reasons led to conflict between Treasury division and Metro division: a) Inappropriate allocation of costs and profits between Treasury division and Metro division. It’s clear from Exhibit 4 below : Due bills T & I administrative expenses were completely charged to Metro division and there was no fee revenue share. Due to this Metro division was losing $26.50 with every T-Bill sale of ~$10000 with 180 day maturity period.
As a result, Metro Division seen this product as loss making even though Due bills was significant contributor to Treasury division and overall company profit Margin.

To increase division bottom line, Metro division proposed fee increase of $5 to an existing fee $25 dollars, ~70% fee revenue share of proposed fee (i.e. $20) and 50% of T&I expenses allocation to Treasury division. This was strongly opposed by Treasury division as they felt, increase in fee cost would result to reduction of customer base, Due bill transaction volume and fee and cost sharing would negatively impact their profits. b) Performance appraisal system followed in Metro and Treasury divisions was different. Treasury Group’s performance assessment and

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