...Originally named the Dwarf Grill, Chick-fil-A was founded in 1946 by Samuel Truett Cathy in Hapeville, Georgia. The Dwarf Grill restaurant later became the Dwarf House and to this day remains in business located near a former Ford plant in Hapeville Georgia. The first Chick-fil-A restaurant opened in 1967 located in an Atlanta Georgia shopping mall. Samuel Truett Cathy pioneered the establishment of restaurants inside of shopping malls and subsequently all Chick-fil-A restaurants were located inside shopping malls until 1986. Their first freestanding restaurant opened in 1986 and today most of their new restaurants are freestanding. Today there are over 1,614 restaurant locations with sales topping $4 billion dollars in 2011. Chick-fil-A’s mission statement is simple; to "Be America's Best Quick-Service Restaurant". Along with Samuel Truett Cathy, today there are several key corporate leaders involved in the operation of Chick-fil-A. Dan T. Cathy, Samuel Cathy’s first son, is the President and Chief Operating Officer, Donald M. Cathy, Samuel Cathy’s middle son, is the Senior Vice President and Dwarf House President, James McCabe is the Senior Vice President, Finance and Chief Financial Officer, Steve Robinson is the Senior Vice President, Chief Marketing Officer, Perry Ragsdale is the Senior Vice President, Design, and Construction, and Timothy Tassopoulos is the Senior Vice President of Operations. Chick-fil-A’s procedure for selecting potential leaders is known to be very...
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...Vaughn Jim Maxson BUSN 3513 16 July, 2015 Chick-Fil-A The restaurant I visited was Chick-Fil-A on East Kenosha Street in Broken Arrow, Oklahoma. I visited Chick-Fil-A on Monday July 27, 2015 at 3:40 PM. When recording my data I used a pen and paper and I sat in the middle of the restraint so I was able to see everyone as they came inside and ordered their food. Chick-Fil-A on East Kenosha recently opened up a few months ago. When they first opened their doors to the public, they handed every customer that entered in the restraint gift cards for a free breakfast sandwich. That was the first time I have ever seen a fast food restraint do something like that for their customers. Chick-Fil-A is very considerate of their customers. The Chick-Fil-A foundation was founded to serve as the generous arm of Chick-Fil-A, Inc., dedicated to youth and education and community leadership. In 2014, Chick-Fil-A donated a million dollars to twenty five organizations across the nation through the inaugural True Inspiration Awards for their commitment to giving back to their communities (About Chick-Fil-A). Chick-Fil-A is also very committed to their employees so they offer their employees a scholarship opportunity to their employees so that they can further their education if they choose to do so. It known as the Leadership Scholarship Program. No other company in terms of size does as much in the scholarship area as Chick-fil-A (Chick-Fil-A Press Release). The company awarded $1.7 million...
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...Chick-fil-A’s Total Quality Management Discussion Board Forum 1 Kelsey Nelson BUSI 601-B06 Accounting for Decision Making Dr. Self 19 January 2014 Chick-fil-A is part of the fast food industry and began distinguishing itself from its competitors through the use of Total Quality Management (TQM). TQM is a positive force which can help Chick-fil-A achieve its critical success factors (CSFs). In comparison to competitors, Chick-fil-A distinguishes itself through its Christian, corporate purpose, “To glorify god by being a faithful steward to all which is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A” (Chick-fil-A, 2014 (a)). Chick-fil-A is closed for business every Sunday to allow employees to share the day with their families (Chick-fil-A, 2014 (b)). This respect for quality of life is part of Chick-fil-A’s TQM. Quality is found at Chick-fil-A in other ways as well. In Karuppusami’s and Gandhinathan’s study, analysis showed “the role of management leadership and quality policy” to be the most vital CSF (2006, p. 376). Quality management is found at Chick-fil-A in both the food and service. For instance, once the customer places an order, both food and drink refills are delivered to the table to allow customers minimal disturbance. This service is not the norm for the fast food industry. This is one way Chick-fil-A distinguishes itself from competitors to appeal to the public. This quality starts with leadership who...
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...like to talk about Chick-Fil-A is a proven global force in both restaurant operations and Christian friendly environment. The Christian beliefs of Chick-Fil-A are carried through even in their franchised locations. They continually lead the industry in globalization in limited-service restaurants. They also maintain high levels of ethical responsibility, no matter the country or culture they are doing business in. The Chick-Fil-A 2010 Annual Report showed the company operates 1,950 restaurants in 42 states including Washington D. C. Out of all single-service restaurants, Chick-Fil-A ranks at the top of the list. This presents an interesting dynamic between top-level management of Chick-Fil-A and other of their global managers. The four functions of management are subject to internal and external forces in variable degrees when applied to this organization. The planning and organization of Chick-Fil-A are handled at the corporate level. Chick-Fil-A managers are, for the most part, free from dealing with these managerial functions. On the other hand, these functions are prone to both internal and external influences. For example, Chick-Fil-A started to launch salads as part of a revitalization plan because their customers wanted to have healthier choices and healthier diets. Since they always wanted to separate themselves from the fast food image, some global changes were made. Chick-Fil-A introduced salads and fruit to the menu. Chick-Fil-A has a large Corporation...
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...Chick-fil-A: "Give More. Grow More. Be More" Chick-fil-A isn’t just an ordinary fast-food restaurant. It is a successful restaurant with certain stables values such as respect and loyalty by Samuel Truett Cathy. Chick-fil-A, Inc. is committed to creating an encouraging and dynamic work environment for its 600 plus staff employees. Its corporate offices provide an engaging environment in which to work and the people carry a variety of experience, creativity and enthusiasm to their jobs. Dan Cathy, Truett Cathy’s son steps in his father’s place. Dan Cathy is a good man with solid honor. He runs a fair and valuable service-oriented restaurant business and he works to make a positive impact on people’s lives and in the communities where we live. Year after year, people find their careers at Chick-fil-A, Inc. to be challenging and rewarding. Cathy loves to add service touches that people don't expect from a fast-food restaurant. The significance of Chick-fil-A is the reputation itself. The staff of each restaurant is superior and sharp. Each team member has an enthusiasm and positive attitude. The service was excellent and outstanding. There is a method where they use to please their customers: the Core 4. The Core 4 steps are enthusiastic tone, enthusiastic smile, emotional connection, and eye contact. The Core 4 requires the correct approach toward a customer from a team member. This technique will emphasize the customers and make them come to a good satisfaction...
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...Running head: CHICK-fil-A COMMUNICATION FAILURE Chick-fil-A Communication Failure Larry Boyd Southern New Hampshire University Sunday, July 5, 2015 CHICK-fil-A COMMUNICATION FAILURE !2 Introduction Every organization is prone to different crisis thus; they should learn the necessary procedures to follow when such an incident occurs. Failure to this, the company or organization may destroy its reputation in the market. In July 2012, the CEO of the Chick-fil-A (Dan Cathy) faced a media storm, when he publicly announced his ground on the same-sex marriage. His remarks wedged crisis from homosexual community and other supporters of the civil right movement (Clare, 2014). In this paper, it will discuss the crisis that faced Chick-fil-A and how the organization should respond to such scenario in the future. The paper will also analyze different leadership communication failures and explain how a leader should respond to such controversies. Leadership communication failures After the aftermath, Dan Cathy made several comments on the radio station that led to national anger. The company was under crisis when the leader made comments that his company has been, and will always be ran by a family that understand what definition of a family is; what the bible define marriage as being one man and one woman. People had different opinions towards Mr. Cathy’s comments. For instance, some thought that the company discriminated other cultures as the leader based...
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...I am choosing the Chick-Fil-A Restaurant and the owner Mr. S, Cathy Truett, which is one of the top leading chains in the fast food industry. Chick-Fil-A has been successful for over 60 years all is because of Mr. Truett Cathy’s philosophy and principles developed as the Founder and Chairman. Chick-fil-A and Mr. Truett Cathy has exemplified good leadership qualities for by implementing his cultural and leadership lesson from the farm he create a 9 step concept in how to be a great leader, one of the concept is Leading By Example rather than leading from his corporate office he spend the majority of his time in the restaurants interacting with Chick-fil-A's manager and team members. Mr. Cathy engaging and developing of his restaurant stem...
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...Chick-Fil-A Selling Chicken with a side of GOD A Positive Ethical Organization Chasity Wilson 10-13-2015 Chick-fil-A: Selling Chicken with a side of GOD WHAT DISTINGUISHES AN ETHICAL COMPANY? We as Americans tend to focus on companies unethical behavior, lapses of judgement, corporate misconduct or the methods corporations may use to hide unethical business practices from the public view this process leads to national scrutiny. We seldom recognize an organization that displays positive-intentional ethic behaviors that are defined as acceptable by the American people. The purpose of this paper is to evaluate the ethical standards of the fast food chain Chick-Fil-A and determine if the company establishes a code of ethics. The Webster Dictionary defines ethics as following accepted rules of personal and professional behavior. It is prescribed philosophy dealing with questions of what is good and what is bad combined with moral duty and obligation, the principles of moral behavior governing an individual or group. By implementing a standard of ethical behavior, as a business, the restaurant chain Chick-Fil-A in my opinion exemplifies a living code of ethics as a cognitive, affective, and behavior manifestation of an ethical organization. In your opinion has Chick-Fil-A set a new standard for a positive ethical organization and does the concept of ethics and integrity have a deeper meaning that what the dictionary definition provides? Chick-fil-A (chick-fil-ay...
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...My journey with Chick-fil-A began when I was 16 years of age in 2007. Even as a teenager, I understood the value of a dollar thanks to my parents’ direction. I wanted the freedom of driving my first car and beginning my financial future. As soon as construction began on Reynolds Road free standing restaurant (FSR), I realized I wanted to work there. I completed my application online and delivered it to the trailer marked “Now Hiring” in the parking lot. Little did I fathom this one act would transform my life forever. The Operator, Rob Watkins, opened the door and asked if I would come in for an interview later that week. I enthusiastically said yes to this interview opportunity. The outcome of the interview proved to be worthwhile due to the fact that I was hired on the spot as Rob’s first employee. I was ecstatic! The paperwork and uniform fitting...
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...Instructor: Stacee Johnson-Williams Introduction to Business and Technology Case Study #2 Chick-fil-A SWOT June 5th, 2010 According to http://www.chick-fil-a.com/#storyChick-Fil-A was first started by a man named Truett Cathy, when he opened the Dwarf Grill in Hapeville, Georgia by inventing the boneless chicken. (1) Chick-fil-A Inc was created in early 1960s with Chick-fil-A being the first restaurant to be opened inside shopping malls starting in 1967 in Atlanta. (2) Chick-fil-A brings in 2.9 billion annually with more than 1400 stores open in 38 states and Washington D.C. (3) They are family owned and privately held with a mission statement of ”Be America’s Best Quick-Service Restaurant”. (4) Opened in shopping malls first, Chick-fil-A is currently located in 368 malls across the country. (5) In 1986, at customers demand, stand alone Chick-fil-As were opened and as of today there are 800 stores located across country. (6) In Atlanta there are twelve Chick-fil-A Dwarf Houses that offer full service, counter service and drive through service. (7) Included under the Chick-fil-A Inc are Truett Grills, which features a 1950’s style themes serving full Chick-fil-A menus along with selected items from the original store, currently there are three of these full service restaurants. (8) To add to the rest of the stores there are 200 non-traditional outlets located in college campuses, hospitals, airports and industrial locations and ten satellite/lunch counters serving office...
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...Customer Service B119/MNA1161 Chick-fil-A and Leadership Rasmussen College Philip Wieck October 25, 2012 Chick-fil-A and Leadership Chick-fil-A stated in 1946 and is still a family owned company today. Truett Cathy set out on a mission to “Be America’s Best Quick-Service Restaurant.” Now with 1,615 locations across 39 states they are America’s second largest fast food chicken restaurant. The main executive committee as listed on their website is as follows: S. Truett Cathy, Founder, Chairman and Chief Executive Officer Dan T. Cathy, President and Chief Operating Officer Donald M. "Bubba" Cathy, Executive Vice President and Dwarf House President James "Buck" McCabe, Executive Vice President, Finance and Chief Financial Officer Steve Robinson, Executive Vice President, Chief Marketing Officer Perry Ragsdale, Executive Vice President, Design, and Construction Timothy Tassopoulos, Executive Vice President, Operations All of the corporate employees are selected through a process that can take 3 weeks to complete. All corporate employees also work at least 1 day per year in an establishment because they do no feel it is fair to ask someone to do something they are not willing to do themselves. They strive to create a positive, creative and productive work environment which seems to be working well for them since they are able to retain about 95% of their employees from year to year. They have experienced professionals, new graduates and interns. All employees are...
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...Two Organizations Term Assignment Two organizations chosen: Chick-fil-A & Target Question 1 (Chapter 1) - How do your organizations appear to be managing in a world characterized under an uncertainty, ambiguity, and sudden change environments? Do you believe your organizations presently have the needed skillsets they are going to need? * Target: Target does a great job of paying attention to what is going on in the world, and staying ahead of other companies. Target always has the latest gadgets, latest trends, etc. They are ready for anything that is thrown at them, and I think they do have the needed skillsets they are going to need. * Chick-fil-A: Through uncertainty, ambiguity, and sudden change environments, Chick-fil-A seems to remain constant. They have their great service, delicious food, and kind employees who are willing to go above and beyond for the customer. They have been successful since their beginning, therefore I do believe that they have the needed skillets they are going to need. Question 2 (Chapter 2) - Do you believe your organizations’ managers are able to handle the rate of environmental changes (particularly the financial impacts on their customers, suppliers, employees, etc.) occurring nationally and internationally? * Target: I do believe that Target’s managers are able to handle environmental changes. Target’s famous slogan, “Expect More. Pay Less,” is very well communicated. The managers believe this slogan enough to live...
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...I do not desire to simply operate a franchised restaurant business. I desire to grow a brand that is close to my heart and influences people that I would otherwise not be able to reach without partnering with Chick-fil-A. I want to be self-employed so that I may use my leadership skills and entrepreneurial spirit to develop others. There are three key factors which cement my decision that being a Chick-fil-A Owner/Operator is the right fit: my ability to win the hearts of others by growing and serving them, consistent values between myself and Chick-fil-A, and the ability to achieve strong results through systems and accountability. I possess the innate ability to win the hearts of others by getting to know them personally and pouring our...
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...Chick-fil-A 11th November 2014 Dan Cathy made a comment on a radio show about gay marriage. He stated we are inviting God’s judgment on our nation when we shake our fist at him and say, ‘We know better than you as to what constitutes a marriage. Information was leaked that Chick-fil-A was funding anti-gay groups. People are boycotting Chick-fil-A. Sales are declining. How issues will be addressed: Statement released by Chick-fil-A stating that the company will leave the debate over gay marriage to the government. Friendship between Cathy and LGBT leader will be shown in the media. Internal analysis 1. Ranked 13TH amongst quick- serve restaurant franchises 2. Lower advertising budget 3. Low debts 4. Pace of expansion is lower 5. Private family-owned, simple organization structure 6. Gay marriage controversy 7. Quality was the pride 8. Varied menu 9. Loyalty from customers and employees External Analysis 1. Numerous awards for customer service- Corporate social responsibility 2. Minimal franchisee fee as compared to KFC. 3. One operator one restaurant 4. Closed on Sunday- loss of market 5. Charity, community involvement 6. Competitors – McDonald’s , Burger king, Taco Bell, Subway, KFC 7. New outlets to drive growth 8. Fluctuating prices 9. New health care reforms impact 10. Criticism from media 11. Controversy for supporting bilingual marriages Strategies 1. Release stronger, more aggressive...
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...determining the feasibility of any new organization venture. Every business must scrutinize every aspect of their prospect operations to ensure they have covered every single component to ensure maximum success going forward. Once companies have gathered the necessary information through their research, they can properly assess the feasibility of their vision and make an appropriate decision. Comprehensive Analysis The fast food industry is continuing to grow and expand throughout the world, and each company is contemplating their role and position within this competitive environment. Chick-fil-A is no exception to this movement and is currently the number one fast food chicken venue in the United States. Despite their regional popularity, they do not have a significant presence in the international market for fast food. As Europe specifically the UK continues to add more fast food chains, Chick-fil-A has set their sights upon this market to expand their global presence. Before they begin organizing and planning their new vision, a high level of market research is necessary including a crucial analysis involving regional, country, and product. Region Analysis Regional Alliances and Economic Integration The UK is the third largest economy in Europe after Germany and France. Sixty percent of food produce is by UK’s agriculture,...
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