Chick-fil-A: "Give More. Grow More. Be More" Chick-fil-A isn’t just an ordinary fast-food restaurant. It is a successful restaurant with certain stables values such as respect and loyalty by Samuel Truett Cathy. Chick-fil-A, Inc. is committed to creating an encouraging and dynamic work environment for its 600 plus staff employees. Its corporate offices provide an engaging environment in which to work and the people carry a variety of experience, creativity and enthusiasm to their jobs. Dan Cathy, Truett Cathy’s son steps in his father’s place. Dan Cathy is a good man with solid honor. He runs a fair and valuable service-oriented restaurant business and he works to make a positive impact on people’s lives and in the communities where we live. Year after year, people find their careers at Chick-fil-A, Inc. to be challenging and rewarding. Cathy loves to add service touches that people don't expect from a fast-food restaurant. The significance of Chick-fil-A is the reputation itself. The staff of each restaurant is superior and sharp. Each team member has an enthusiasm and positive attitude. The service was excellent and outstanding. There is a method where they use to please their customers: the Core 4. The Core 4 steps are enthusiastic tone, enthusiastic smile, emotional connection, and eye contact. The Core 4 requires the correct approach toward a customer from a team member. This technique will emphasize the customers and make them come to a good satisfaction. This is an example of “Beyond Customer Service Expectations.’’ You hear these two words: "My pleasure." It's unique and elegant, the sort of service you expect at a much fancier and expensive establishment, like Ritz Carlton, which is where Cathy says his father, got the idea. Cathy knew what matters to the customers. The symbolic object about Chick-fil-A is the mascot, which are cows.