...Part I: Communication Competence Analysis Place a checkmark next to those skills that you feel you need to work on. 1. I’m sensitive to contexts of communication. I recognize that changes in physical, cultural, social– psychological and temporal contexts will alter meaning. 2. I assess my channel options and evaluate whether my message will be more effective if delivered face-to-face, through e-mail, or by some third party, for example. 3. I look for meaning not only in words but also in nonverbal behaviors. 4. I am sensitive to the feedback and feed forward that I give to others and that others give to me. 5. I combat the effects of the various types of physical, psychological, and semantic noise that distort messages. X 6. I listen not only to the more obvious content messages but also to the relational messages that I (and others) send, and I respond to the relational messages of others to increase meaningful interaction. 7. Instead of looking only at the punctuation patterns, I also look at the patterns that others might be using in order to understand better the meanings communicated. 8. Because communication is transactional, I recognize that all elements influence every other element in the communication process and that each person communicating is simultaneously a speaker/listener. 9. Because communication is purposeful, I look carefully at both the speaker’s and the listener’s purposes. X 10. Because communication is inevitable, irreversible...
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...Communication Competence Analysis Strong I am sensitive to cultural variation and differences, and I see my own culture’s teachings and those of other cultures without undue bias. I have been a license practical nurse for 29+ years, and have worked with many ethnic groups. I am also a black American and have much compassion for people. It means a lot for my patients, my friends, and my relatives to understand me and my culture. I want to always make that extra effort to understand other cultures, especially in my profession –which I feel would make them feel at ease. Different cultures are interesting to me, and I love listening to people talk in their dialect and/or foreign languages. I also like to get involved in communicating with them, having them tell me what a few words mean in their language so that when I see them, I can say “ola, que passé”. Because communication is inevitable, irreversible, and unrepeatable, I look carefully for hidden meanings, am cautious in communicating messages that I may later wish to withdraw, and am aware that any communication act occurs but once. Again, I refer back to my profession as a nurse where communication is inevitable, can be irreversible, and unrepeatable. I have to communicate with interdisplinary staff, I cannot discuss certain information with the patient or the family, and I have to watch my patient to see if they are in pain, have question about their illness, or there may be questions I need to ask them. When...
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...HOST COMMUNICATION COMPETENCE AND MASS MEDIA USE AMONG A SAMPLE OF CHINESE ESL STUDENTS by JUN QIAN A thesis submitted to the Faculty of Education in conformity with the requirements for the degree of Doctor of Philosophy Queen’s University Kingston, Ontario, Canada August, 2009 Copyright © Jun Qian, 2009 ii ABSTRACT This qualitative study investigated Chinese ESL students’ use of host mass media and how such use enabled them to acquire host communication competence and acculturation from their perspective. It was grounded on Kim’s theory of communication and cross-cultural adaptation and the uses and gratifications theory, and employed a phenomenography approach. Nine participants at a university in Ontario were involved in this study. Data obtained from media use logs, think-aloud protocols, and follow-up interviews provided a fairly far-reaching and detailed description of the participants’ uses, reasoning, and effects of using host mass media. The analysis of data illustrated that these students used a variety of media as sources of information, language acquisition, culture learning, entertainment, and communication. Findings suggest that host mass media were the major influence on these students’ acquisition of host communication competence, perceptions of and acculturation to Canada. Their reliance on mass communication went into the later years of their acculturation process, and complemented their language and culture learning, which was somewhat...
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...In Chapter 6, there is a six-stage framework relating to Interpersonal Communication Competence. The six stages are: Denial, Defense, Minimization, Acceptance, Adaptation, and Integration. Based on the information of each stage, I believe I’m at stage five which is Adaptation, meaning that I’m consciously seeking to adapt my behavior appropriately in response to cultural differences. I’m certain that I’m at this stage because of my current experiences with friends, and in order to advance to the next stage, I’m going to develop more knowledge and more skill; however, I will continue to maintain my motivation to not go backwards in the stages. In the first place, I would like to explain more of why I think I’m at stage five referring to my current experiences with my friends. When I moved to...
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...Professional Standards, Learning & Development General (no restriction on distribution) Content Security: Unclassified Australian Computer Society | ACS Code of Ethics Case Studies & Related Clauses to the Code of Conduct | July 2012 Page 2 ACS CODE OF ETHICS CASE STUDIES & RELATED CLAUSES TO THE CODE OF CONDUCT This document provides a range of case studies with references to relevant clauses of the ACS Code of Ethics. These Codes consists of a series of clauses which gradually expand on aspects of ethical behaviour relevant to professional people in the ICT industry. Clause 2.0 describes the Code of Ethics, summarised as six values: The Primacy of the Public Interest; The Enhancement of the Quality of Life; Honesty; Competence; Professional Development; and Professionalism. Clauses 2.1 through to 2.7 cover the ACS Code of Conduct, which provide a series of non-exhaustive standards explaining how the Codes apply to a member’s professional work, related to each of the six Values. Case No. 1: Jean The Programmer [1] Summary of case Jean, a statistical database programmer, is trying to write a large statistical program needed by her company. Programmers in this company are encouraged to write about their...
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...Healthcare, one of the largest European pharmaceuticals based in Germany in charge of global compensations and tasked with reviewing existing policies and practices, and making recommendations for a global pay system. Wolfgang was provided six folders that contained the following: • Healthcare Group • Personnel Structure • Leadership Competence • Corporate Human Resource • Global Performance • Overview of Corporate and HRM Strategy Using current knowledge and best practices from other companies each of these folders can be resolved and still maintain the upward profit margin for the company. It would require some compromising from employees to move forward. Questions or challenges that Wolfgang is facing are communication to other executives on maintaining management competencies set by headquarters? Is a competency-based pay system more flexible or standardization already established? Healthcare’s goal was to have the same compensation system globally, however compensation is extremely complex. Pay systems must conform to local laws for employee compensation while also fitting into global Healthcare’s policies. Leadership Competence of the Healthcare Group Competency has been defined demonstrable characteristics of the employee including knowledge, skills, and behaviors (Jahja & Kleiner, 1997). Competencies outlined for Healthcare are as follows: • Business related competencies include achievement orientation, innovation, and change, and decision making. • People-related...
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...|European | |curriculum vitae | |format | | | |[pic] | |Personal information | |Name | |[ Surname, other name(s) ] | |Address | |[ House number, street name, postcode, city, country ] | |Telephone | | | |Fax | | | |E-mail | | | |Nationality | | | |Date of birth | |[ Day, month, year ] | |Work experience | |• Dates (from – to) ...
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...CDA Competency Goals and Functional Areas Functional Area Definitions I. To establish and maintain a safe, healthy learning environment 1. Safe 2. Healthy Student provides a safe environment to prevent and reduce injuries. Student promotes good health and nutrition and provides an environment that contributes to the prevention of illness. 3. Learning Environment II. To advance physical and intellectual competence 4. Physical 5. Cognitive 6. Communication Student uses space, relationships, materials and routines as resources for constructing an interesting, secure, and enjoyable environment that encourages play, exploration, and learning. Student provides a variety of equipment, activities and opport unities to promote physical development of children. Student provides activities and opportunities that encourage curiosity, exploration and problem solving appropriate to the development levels and learning styles of children. Student actively communicates with children and provides opportunities and support for student to understand, acquire and use verbal and nonverbal means of communicating thoughts and feelings. 7. Creative III. To support social and emotional development and provide positive guidance 8. Self 9. Social Students provides opportunities that stimulate children to play with sound, rhythm, language, materials, space and ideas in individual ways and to express their creative abilities. Student provides physical and emotional security for each child and helps...
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...CPA Program The practical experience guide and logbook If you require further information about the practical experience requirement, or would like to notify us of a change, please contact CPA Australia: practicalexperience@cpaaustralia.com.au or contact your local office – details can be found on the inside back page of this guide. Disclaimer The material used in this booklet has been designed and prepared for CPA Australia’s practical experience requirement. It provides tailored guidance for mentors who are registered in CPA Australia’s practical experience requirement. The booklet and contents should not be used for any other purpose. CPA Australia, the publisher and the author of this booklet take no responsibility for any loss incurred by any person who relies on guidance offered in this booklet. Legal notice Copyright CPA Australia Ltd (ABN 64 008 392 452) (“CPA Australia”), 2010. All rights reserved. Save and except for third party content, all content in these materials is owned by or licensed to CPA Australia. All trade marks, service marks and trade names are proprietory to CPA Australia. For permission to reproduce any material, a request in writing is to be made to the Legal Business Unit, CPA Australia Ltd, 385 Bourke Street, Melbourne, Victoria 3000. CPA Australia has used reasonable care and skill in compiling the content of this material. However, CPA Australia and the editors make no warranty as to the accuracy or completeness of any information in these...
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...Career Management Guide In the current career environment, individuals with alternatives obtain more challenging and growth-oriented opportunities. Individuals with alternatives need not accept consequences, rather they create opportunities for themselves. Career Management Guide Section 1 Paaggee 11 SECTION 1: CAREERS TODAY Part 1 - The Environment, Career Issues and Trends The Importance of Education and Experience In the current economic environment, education is becoming increasingly critical to career success. While employment rose for Canadians with university and college educations, 651,000 fewer jobs existed for those people without high school qualifications. Unemployment rates in the U.S. exceed 10% for those with less than a high school diploma and approximately 2.5% for college graduates.1 When professional designations (i.e., accounting, engineering) are taken into account, the data on employability and income is skewed in favour of the professional, relative to those who possess only a post secondary educational background. However, in order to maintain a competitive edge, individuals must continue to invest in their development throughout their careers. Specifically, with respect to the future for business and accounting positions, “growth due to the increasing number and complexity of business operations will be offset somewhat by corporate restructuring and downsizing of management, resulting in average growth for executive, administrative and managerial...
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...and skillful in helping. To have a therapeutic helping relationship it is vital that the nurse trusts them self as well as others, as for the relationship to progress the patient and nurse need to place confidence in each other. Caring is an interpersonal process, and having interpersonal trust means that one person in the relationship believes that the other person can be relied and depended on. One of my strengths is that I am able to build a trusting relationship with the patient, through meeting their expectations that will be respected, listened to and treated as an individual. I am good at listening to the patient’s needs which I think is an important quality in nursing. Therapeutic helping involves the nurse having communication competence. Parbury (2009, p.52) state that ‘nurses must be competent communicators if they are going to develop their own personal sense of agency and use their interactions with patients to be of assistance and to provide help.’ There are two types of skills involved in this, those of being responsive...
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...Talent Management Terry Meyer November 2005 ALL RIGHTS RESERVED COPYRIGHT Disclaimer Publication or other use of this document by any unauthorised person is strictly prohibited. The views expressed in this document are, unless otherwise stated, those of the author and not those of Fasset. THE CONTEXT OF TALENT MANAGEMENT As South Africa embarks on it’s journey into the second decade of democracy, few can argue that tremendous strides have been made on the political, economic, social and legislative fronts. Much of our legislation and policy directions are amongst the most progressive in the world. However, many challenges remain. One of these is the shortage of professional and managerial skills and the imbalances in terms of race and gender at these levels. Another, is the need to build a robust and entrepreneurial SMME sector which will create the jobs needed to absorb the unemployed in the economy. “Staffing is the new speed limit to growth. It is not the access to capital or technology that will constrain the growth of enterprises or the South African economy, but rather the lack of adequate skills to support organizational growth plans. The traditional channels of education and training are no longer providing skills in sufficient numbers nor are they necessarily aligned to organizational needs. Organizations must participate in the development of relevant skills if they are to survive.” (Italia Boninelli, HR Director: Netcare Group1) In a knowledge and service...
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...present University of Ville BSc in Finance and Accounting (predicted grade 2:1) Highly numerate course, accredited by the Association of Financiers that has enabled me to develop: • Competence to professional body standards in financial planning and budget control techniques. • Excellent working knowledge of financial and statistical packages, including SPSS and Stata. • Ability to communicate researched findings in writing and to groups of students. • Competence in all Microsoft Office packages. In addition I have achieved: List relevant aspects of your course and how they relate to the skills you’ve gained that are appropriate to the job profile. Use positive language such as ‘successful’ ‘excellent’ and ‘achieved’. Use bold or italics to emphasise headings. Be specific about relevant skills and competencies acquired on your course including general skills such as communicating with individuals and groups. • Nomination for best finalist dissertation on Financial Planning in SMEs. • Undertaken optional modules in International Banking and Investing in Pensions. • Successful 6-week, in-course placement in Thrift Financial, working with teams managing new client communication, business forecasting and financial advice to new businesses. • Election as course representative, involving communication with senior faculty staff on behalf of students...
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...A competitive advantage is something a firm or product has that competing firm or products don’t have Service quality as a competitive advantage Are product features that can be an advantage for a while but will soon become standard as time goes on. It simples shows how the business uses there criteria to give them that unique edge Customer value as a competitive advantage Simple entails if the customer getting a bargain Customer satisfaction as a competitive advantage Products that have either met or exceeded customer expectation Customer-oriented employees as a competitive advantage Employees’ attitudes and actions must be customer-oriented, because normally the image of one person can be a reflection of the entire organisation Well-trained employees as a competitive advantage Employees must be sent on continuous training and re-training as it is vital in customer service Employee empowerment as a competitive advantage Gives employees the authority to solve customer problems Teamwork as a competitive advantage Involves collaborative efforts to accomplish common goals by assigning employees to teams and teach them team-building skills, because teamwork requires good human relation and interpersonal skills Dynamic Deli portrays standards high quality, fresh products, courteous and competent employees; and clean, attractive and inviting restaurant which help the give an edge over their competitors. With saying that the competitive advantages that Dynamic Deli...
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...my different passions like sport, photography • Find a balance in my life allow me to keep a stability • We have one life so it is important to be blown • All these elements are complementary to be happy in life Theme 2 : Working stability and security atmosphere is a very significant determinant of career choice and job satisfaction • I am more efficient when I know that I am in a stability and security ambiance • Stability and security allow me to focus on my different missions and not on my uncertain “future • In the Theme 3 : • Theme 4 : Develop my skills to an increasing level of competence • I am very curious and I get tired easily so I must learn new skills and new competences. • work to enrich themselves intellectually • I like learning new skills and new competences • Build something that is primarily the result of my own skill and effort is an important element of my work • Develop my skills is a good solution to progress in the firm hierarchy. Theme 5 : To able to use my talents in the service of others : • I like to help others people • When I use my talents in the service of others, I feel fit. • I like to supervise and manage the different project and help people if they meet difficulty • I convinced that I have the best solution for their problems. • Use my talents allow me to show that I am helpful Job : Digital Consultant Theme : I would like to...
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