...Ethics in a Business Environment In the world of business there are things you should and shouldn’t do. Mainly its ethics that should be followed; also there is the law that businesses should abide by to ensure a loyal and legal company. When you are running a business there will always be a dilemma in which you are tested on your ethical way of thinking. There are a million different scenarios that I could come up with to be an example but today I am going to discuss three different situations and determine the ethical factors, what could have been done differently in the situations. Before I get into the examples I am going to go over the seven ethical steps that have been branded by (Guffey & Loewy, 2015). These guidelines have been identified to help assist people in being a good ethical communicator. The first guideline is abiding by the law. This is pretty self-explanatory. In order to do this you need to understand, know, and adhere to the laws that pertain to your field of business. Number two is telling the truth. Honesty is what can build customers. If your company is known as liars then odds are you will feel the effects. Depending on the severity of the lie and situation, jail time is right around the corner. Guideline three is labeling opinions. This is reference to utilizing opinions to make decisions. Gather the hard facts and have solidity behind your reasoning, not just because of hearsay. Number four is being objective. In order to be objective...
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...(Course Outcome 1) At the second job I ever had when I was only 16 years old the organization behavior aspect played a very important role. When I was first hired there was an office manager in our department who was not very effective. She lacked communication skills and came off as condescending. She was moved to another department and the general manager brought in a different office manager who had better people skills. The result was a much happier work environment. However, the new office manager was a “yes man” to the general manager and when he began to make bad decisions there was no one there to tell him. The positive effect that the new office manager had on the organization was that she opened up communication between management and employees, we all understood our roles better but the communication to upper management broke down. At the most recent job that I had with a national tax company for income tax season they put a large emphasis on organization behavior this year. The training consisted mostly of “soft skills” as they called it. We had hours of training and practice about how to interact with our co-workers and customers. This was very positive because in a service business like we were in, the communication and cooperation really counted. The chain of command was laid out for us so that if a customer had an issue, we knew exactly how to best handle that problem as well. Question 2: Demonstrate how theories of motivation from...
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...predetermined payment terms. Failure to pay promptly within the vendor’s terms will result in the inability to order from the vendor that has the material you need in order to fulfill your customer’s order which could very well result in a lost sale and or customer. The point is that having an efficient accounts payable department is an integral part of everyday business and having good policies and procedures, organization and best practices can actually save a company’s money. Having previously worked in a manufacturing company as an accounts payable coordinator, I have the knowledge of what the position entails. The accounts payable department where I currently work has a multitude of issues on a daily basis such as being placed on credit hold by key vendors, misfiling of paperwork, embarrassing payment histories and difficulty obtaining payment records during the annual financial audits. As the consultant, I will identify key components that need addressed not only within the accounts payable department, but within the organization as a whole. By...
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...OF BUSINESS AND INFORMATION TECHNOLOGY Transforming Lives, Transforming Communities, Transforming the Nation….One Student at a Time COURSE OUTLINE Academic Year 2011 - 2012 • VISION To be a student-centered, dynamic and innovative, world-class and multi-campus college, promoting excellence in teaching and learning, serving diverse communities, and producing lifelong learners who can compete globally. • MISSION To be the premier educational institution in: providing high quality, affordable and accessible education programmes serving the needs of business, industry and the diverse campus communities and facilitating the personal and professional development of its students, faculty and staff. DEPARTMENT NAME OF COURSE COURSE CODE CREDITS PREREQUISITE REQUIRED TEXT : : : : : : Management & Entrepreneurship Principles of Marketing MKTG 205 Three (3) NONE Principles of Marketing, Thirteenth Edition by Philip Kotler; Gary Armstrong REFERENCE TEXTS : Basic Marketing by William Perreault Jr.; E. Jerome Mc Carthy; Joseph Cannon APPROVED BY : ___________________________ ________________ CHAIR DATE 1 COURSE DESCRIPTION: This is an introductory marketing course. A realistic examination of how marketing is practiced in business today will be stressed throughout. The basic approach is to view marketing as a total system of business action and not simply as understanding an assortment of fragmented functions. This course will place emphasis on the importance...
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...Ethics can be defined as a set of principles of right conduct, or a theory or system of moral values. High ethical values are very important to have as individuals, and even more important to have within a corporation. Yet ethics do not always seem to get the focus that they deserve. All one has to do is turn their attention to high-profile scandals [that] cast a shadow, reminding us about the consequences of unethical behavior and shady business practices to realize that high moral ethics are not getting the attention that it deserves. When most people think of ethics (or morals), they think of rules for distinguishing between right and wrong, such as the Golden Rule ("Do unto others as you would have them do unto you"), a code of professional conduct like the Hippocratic Oath ("First of all, do no harm"), a religious creed like the Ten Commandments ("Thou Shalt not kill..."), or a wise aphorisms like the sayings of Confucius. This is the most common way of defining "ethics": norms for conduct that distinguish between acceptable and unacceptable behavior. Most people learn ethical norms at home, at school, in church, or in other social settings. Although most people acquire their sense of right and wrong during childhood, moral development occurs throughout life and human beings pass through different stages of growth as they mature. Ethical norms are so ubiquitous that one might be tempted to regard them as simple commonsense. On the other hand, if morality were nothing...
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...Summary: Provide a summary of the company, and the facts and issues of the case. According to Ferrell, the Coca-Cola Company is the world’s largest beverage company, and markets four of the world’s top five leading soft drinks. The company operates the largest distribution system in the world, which enables it to serve customers and businesses in more than two hundred countries. The Coca-Cola Company estimates that about 85 percent of its sales come from outside the United States (Ferrell). Former CEO Roberto Goizueta once said “Coca-Cola used to be an American company with a large international business. Now we are a large international company with a sizable American business” (Ferrell). According to Ferrell, Coca-Cola is the most-recognized trademark and brand name in the world today with a trademark value estimated to be about $25 billion. Coca-Cola’s vision for sustainable growth is fostered by being a great place to work where people are inspired to be the best they can be, by bringing the world a portfolio of beverage brands that anticipate and satisfy peoples’ desires and needs, by being a responsible global citizen that makes a difference, and maximizing return to share owners while being mindful of their overall responsibilities (Ferrell). While Coca-Cola’s vision statement may sound ethical, they have had several unethical issues come about in the past decade. According to Ferrell, in the early 2000’s Coca-Cola was involved in racial discrimination, misrepresenting...
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...VIETNAM NATIONAL UNIVERSITY IN HO CHI MINH CITY HCMC International University School of Business Administration Course Syllabus BUSINESS COMMUNICATION Fall 2013 1. Faculty information: 1.1. Instructor: Loc Do, PgD, MBA, PhD 1.2. Office: N.A. 1.3. Office Hours: upon request. * Contact: the best way to contact me is by email. Please give me at least 24 hours to respond to your email. * Cell phone: 0909260385 * Email: locbusiness@yahoo.com 2. Course Information 3.1. Course Title: Business Communication 3.2. Credits: 3 3.3. Prerequisite: N.A. 3. Course Objectives and Learning Outcomes 4.4. Objectives This course is designed to give students a comprehensive view of communication, its scope and importance in business, and the role of communication in establishing a favorable outside the firm environment, as well as an effective internal communications program. The various types of business communication media are covered. This course also develops an awareness of the importance of succinct written expression to modern business communication. Many of the assignments are to be keyboarded. 4.5. Learning Outcomes * Understand and demonstrate the use of basic and advanced proper writing techniques that today's technology demands, including anticipating audience reaction * Write effective and concise letters and memos * Prepare informal and formal reports * Proofread and edit copies...
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...This semester I observed a patient situation that involved a mother and father with sex offender backgrounds and a premature infant that was in the Neonatal Intensive Care Unit (NICU). In this patient situation I observed social worker from the Illinois Department of Child and Family Services take away the parental and visiting rights of the mother and father due to their history. The mother of this infant was pumping to provide her baby with the breast milk needed for growth and development. As defined by Townsend (2014) an ethical dilemma requires a person to make a decision in a situation that seems to have no satisfactory solution, or the “choice is between two equally unfavorable alternatives” (p. 60). This became a difficult ethical...
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...Part A (1286 words) Ethical Dilemma of chosen company Business ethics are about the moral principles that guide the way a business behaves. (Cohen, 2008)They are also the same set of principles that determine an individual’s actions in which that also apply to business. In order to act in an ethical way involves differentiating between “right” and “wrong” and then making the “correct” choice. (Gruble, 2011) The author will be talking about the dilemma he have encounter while working for his last company (ABC Company) which was in the wholesale and retail of foodstuffs business. The author will be talking about the ethical dilemma which he encounters and also supporting it with theory and examples for this essay. The author has been working in ABC Company for about 10 years and has held numerous positions throughout the organization. Throughout the years in the company, the author notice that the company he is working may not be operating in an ethical manner. Firstly, in ABC Company, being a company dealing in the wholesale and retail business, it is usually very busy with plenty of deliveries every day. There was one day when the company was short of driver and also being the only person left with a driving license, the boss told the author to drive the class 4 lorry. However, the author only have a class 3 driving license, despite this, the boss just say nevermind, and told the author to drive due to the urgent delivery. Under the situational ethics (McHugh, 2006), what...
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...institutuon Professor course Executive Summary The goal of this paper is to integrate what has been mastered throughout the class. To demonstrate this, one scenario was picked where a new CEO must lead a global financial services firm that has been impacted by a national financial crisis. Communication and leadership strategies will be needed. The strategies selected need to be explained and detailed how they will be implemented. Communication has to get to all stakeholders and effectively persuade all on the success of the plan. The board of directors is pressuring to receive a persuasive presentation of this plan. To finalize, the plan must have an ethical set of values that will carry the company forward. Introduction The economy has taken a downturn. Company ACMECORP (AC) was not prepared to respond in a timely and effective manner. As a result of this, the CEO, Bob Ceo was asked to leave by the board of directors and has hired a new CEO from outside the organization. The new CEO needs to set forth a plan to take the company back in track and develop a long term plan that will mitigate exposure on future downturns, and maximize profits when the economy does well. Communication was an issue which impacted response time and silenced employees that saw the financial woes that AC was facing, and frustrated vendors and members of the board. Moral at AC is in an all-time low after several waves of lay-offs and the exodus of several executives, some which felt that several...
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...Problem Solution: Remington Peckinpaw Davis Inc. Remington Peckinpaw Davis began more than 35 years ago as a trading firm. RPD has since been a Wall Street force to be reckoned with. The company was founded by legendary Wall Street buccaneer Sam Remington, who was instrumental in shaping the stock market as it exists today. RPD was successful by targeting the 2% of American families who hold 80% of the country’s assets. This strategy that served the company well through the early 1990s was not faring so well by the mid-1990s. A new layer of wealth was created which in turn created new target audience for RPD and for their competitors. In 2005, RPD developed their first attempt at an online trading site called eRPD. The site has had major issues and a multitude of customer complaints. The following paragraphs, and accompanying tables, will review the problem RPD is facing and offer a potential solution for its executive leadership team. Describe the Situation Issue and Opportunity Identification RPD started over 35 years ago. It has since focused on America’s richest families however, the progress of the internet and the recent real estate booms, there has been a lot of change and RPD must also change if it wishes to remain successful. RPD has hired many ambitious employees who, with their knowledge and understanding, can help RPD move forward in its next challenge: eRPD. RPD wants to take this new idea for eRPD and create an internet site that will allow their customers...
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...then after graduating went to the University of Massachusetts. At the University of Massachusetts, Jack Welch received Bachelor of Science degree in chemical engineering. After getting his bachelor degree he went to the University of Illinois and received his Masters and Doctorate. Jack Welch became a member of General Electrics in 1960. While working at GE, Jack Welch made a significant impact, but his start at GE was shaky. Jack Welch after being at GE for a year was going to leave. He felt under appreciated and the paid was not enough. An executive thought Jack would be important aspect of GE future and convinced him to stay. The executive was right about Jack. In 1972 he was announced vice president of GE. Then five years later Jack Welch rose to senior vice president and in 1981 he took the proclaimed title of CEO of General Electrics. Jack Welch has increased value of General Electrics from $13 billion to several hundred billion. He was able to have such success because of management practices. His lessons that he created on how to run a success business has influence many. Some key lessons taken from Jack Welch especially from his video “Jack Welch: Icon of Leadership” is communication, leadership, and motivation. Strong communication in company is important. Jack Welch sees communication in company as being face to face. There is no in between like daily announcements. There is direct human interaction of managers and employees. They are talking and listening to...
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...| Assignment 5: “Communication Dilemma—Getting Credit” (Reeves Chapter 7) | | | 1. Propose some lessons we can learn from gender communication in business. Communication between men and women can be considered cross-cultural communication. People in different cultures speak different dialects. Before clarifying some distinctives in gender communication, several basic assumptions must be accepted. 1. Men and women do have different conversational styles. 2. Both styles of communication are equally valid. 3. The goal in gender communication is not change the style of communication but to adapt to the differences. Gender Communication in Business Communication is necessary in all aspects of human endeavor. The subject of gender communication is not new, we all know that there are differences in the way women and men communicate. And these differences are shown in the work place as well. This phenomenon does not deal with the thing that men and women are equal. It is different from that. The concept I’m telling about the perception of men and women for the same situation would be different because they both have different communication style. Research says that “Starting in childhood, girls and boys are generally socialized to belong to distinct cultures and thus, speak in ways particular to their own gender’s rules and norms” (Johnson, 2000; Tannen 1986, 1990, 1995.) This pattern of gendered socialization continues throughout our...
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...The dashboard created a beneficial competitive environment for the operators because they know how they are doing on key metrics and how their performance compares to other operators, operators are ranked based on a mix of metrics that contribute to profit and are rewarded accordingly. Chapter 2 2.1 2.1.1 PetroMan is a comprehensive trading system that triggers buying and selling activities and integrates contract management, risk management, accounting, and pipeline scheduler. Using the PetroMan, the company can place bids and automatically capture a contract for refined products; and schedule and confirm deliveries in pipelines. PetroMan also handles the resale of fuels, including electronic invoicing and a credit module that checks and tracks a customer’s credit risk. This tracking is done by hedging large purchasing contracts by selling futures on the New York Mercantile (Commodities) Exchange. By hedging, the company protects itself against the risk of a large drop in oil prices. The software is plugged directly into the primary commodity exchanges--automating the process. 2.1.2 By hedging, the company protects itself against the risk of a large drop in oil prices. The software is plugged directly into the primary commodity exchanges--automating the process. 2.1.3...
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...be resolved peacefully. The mayor of the small town hopes to see his community grow and feels that the M-Core expansion provides a great opportunity to do just that. Describe the Situation Issue and Opportunity Identification M-Core is having troubles resolving the conflict with the landowners that are holding out. This is having a significant impact on the progress of the expansion process. Amidst all of the negotiations and the surrounding tensions, M-Core has many opportunities at hand as well. First, M-Core can build community relations through successful resolution of this conflict, provided that they can find a peaceful solution acceptable to all. According to Dana (2001), “Despite my quibbles with their approach, I credit Bush and Folger for challenging the widely held assumption among mediators that mediation in the workplace is, at its core, a problem- solving process and for placing the emphasis on building...
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