...(M1) The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication This information pack will include a directory which explains the different forms of verbal and nonverbal communication and discusses the theories of communication. It will also include a series of case studies which will explain the different forms of communication which would enable residents, staff and volunteers to communicate with each other. Finally, it will also assess the role of effective communication and interpersonal interaction in health and social care with references to theories of communication. Staff Training: Staff training is very important in the Health and Social Care field. This is due to the fact that if staff members are not given the correct and sufficient training, the lives of service users could very well be at risk. Correct staff training ensures that: employees aren’t injured or made ill by the work that they do and service users aren’t put at risk. What is communication? Communication simply means when information is transferred from one person/place to another person/place. Communication plays a crucial role...
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...Introduction Communication is defined as a process of conveying and receiving ideas and information through a mutually shared system of symbols and embedded in a context and situation. (Bhasker, 2013) It is important that communication is effective to make sure the person we are trying to communicate is able to recognize and understand the message. This is especially important in organizations as an effective communication process can help having less misunderstandings, which usually creates conflict, time wasting and mistakes. There are many variables or factors that influence the effectiveness of communication, some of these are found in the organizational environment, some in the people involved personalities, a combination of those factor may lead to really effective communication or to inadequate or inefficient communication on organizations. The purpose of this essay is two analyze two real-life examples of organizational communication, one where communication was done in an effective way and another one that where it was done inefficiently, and to evaluate the factors that influenced the outcome of the given scenarios. Effective Communication Example The following scenario happened last semester. We were a group of 4 people that were going to do a group presentation, so in order to get sort out the outline of the presentation we all agreed of having meeting and aim for a high grade from the start. Since each one of us had different ideas on how the presentation should...
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...UNIT 1 – Developing Effective Communication in Health and Social Care * ------------------------------------------------- Understand Effective Communication and Interpersonal Interaction In Health and Social Care (P1,P2,M1) INFORMATION PACK ADEN COURT NURSING HOME ADEN COURT NURSING HOME What is communication? Communication simply means when information is transferred from one person/place to another person/place. Communication plays a crucial role in all workplaces therefore having good communication skills benefits and helps service users and colleagues. This information pack will include a directory which explains the different forms of verbal and nonverbal communication and discusses the theories of communication. It will also include a series of case studies which will explain the different forms of communication which would enable residents, staff and volunteers to communicate with each other. Finally, it will also assess the role of effective communication and interpersonal interaction in health and social care with references to theories of communication. Directory of Key Words and Terms: Key word/term | Explanation | Example | Verbal Communication | It is the sharing of information between individuals using speech.Verbal communication includes talking, whispering, shouting etc. It uses words to give an idea, thought or a feeling. | In a dental practice, the dentist is talking to a patient about using floss to keep their teeth clean from unwanted...
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...Strategies for Communicating and Collaborating Effectively within a group J.D.P. Gen/200 1 February 2011 I have identified three different learning styles based on the findings from the multiple Pathways to learning Assessment. The three styles were Interpersonal, Verbal linguistic, and Bodily Kinesthetic. Interpersonal: The interpersonal learning style was the first one found during my assessment. These learners seem to communicate well, and can see things from someone else view point. They will cooperate in a group setting. My strategy for effective communication and collaborating would be to listen to what everyone has to say and take notes. Then discuss what was said and reflect on the information then give suggestions. I could take the lead on some assignments. Verbal linguistic: The verbal linguistic will learn by remembering terms. Explaining, learning, and using humor. The strategy for effective communication and collaborating would be to recite what’s discussed, rewrite notes. I could analyze the assignment for more understanding. Teach someone else, read the text outline chapters. Bodily Kinesthetic: The Bodily kinesthetic learning style will learn better by moving, walking and talking will open their thinking process. The strategy for effective communication and collaborating would be to move around, act out what’s being discussed. Use a mental map or draw diagrams or use figures to explain. Try...
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...UNIVERSITY OF MAIDUGURI DEPARTMENT OF MASS COMMUNICATION PUBLIC RELATIONS AND CONSENSUS BUILDING: An Appraisal of the Public Communication Programmes for the Nigerian Downstream Petroleum Sector Reforms – 2000 to 2010 BY YUSUF MU’AZU I.D. NO. PGA/09/06230 Being a Non-Thesis Based Seminar presented to the Department of Mass Communication in partial fulfillment of the requirements for the award of the Degree of Doctor of Philosophy (Ph.D) December, 2010. ABSTRACT This study seeks an understanding of the role of public relations in building consensus on reforms and engendering public acceptance of government policies. The study attempts to achieve this through an assessment of the public communication programmes for the Nigerian downstream petroleum sector reform being executed by the Federal Government. The study established that there is a nexus between public relations, consensus building and reform success, as demonstrated in a number of countries that have had successful reforms. In the case of Nigerian, the study revealed that absence of strategic communication in the design and implementation of reforms has occasioned poor understanding of some of the reforms leading to lack of consensus and eventual failure of the reforms. The study recommends an effective communication programming for the deregulation of the Nigerian downstream oil sector, which must be based on sound opinion research and analysis, coordinated across Ministries and relevant...
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...Working Together from Afar A Study on the Effectiveness of the Communication Strategies and Flow used in a Virtual Office By Patricia Camille C. Duremdes Submitted December 13, 2014 to Dr. Rosario M. Baria Abstract Communication is important in any group that has a common goal (Simon, 1976). It is a requirement in a situation where people with different tasks have to coordinate to work as one. While achieving effective communication is relatively easy in a traditional organization, organizations that exist in cyberspace have to find alternative ways to communicate effectively due to the limitations caused by the long distances between the members. This study was conducted to find out whether or not the communication within a virtual writing service of 14 workers is effective. The study used both qualitative and quantitative methods in gathering information. Information about the virtual office’s communication strategies and flow were obtained through first-hand observation, while the effectiveness of communication was determined through questionnaire results. The results indicated that the communication strategies and flow used in the office were effective, as a vast majority of the respondents had positive views on the communication within their office. TABLE OF CONTENTS CHAPTER I Introduction Importance of the Study Purpose of the Study Limitations of the Study Definition of Terms 1 2 2 3 3 CHAPTER II Review of Related Studies 5 CHAPTER III Methodology 9 CHAPTER...
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...BTEC Level 3 National Health and Social Care Unit 1 Developing effective communication in health and social care This mandatory unit enables learners to understand effective communication within health or social care settings, some of the many barriers to effective communication and ways to overcome them. Learners will gain the necessary interpersonal skills to communicate with a range of people within the sector and will have the opportunity to identify and analyse the effectiveness of their own communication skills. This is a 10-credit unit and can be taught in 60 guided learning hours, with learners also expected to complete non-supervised individual study time. This is a mandatory unit for all qualifications. On completion of this unit, learners should: LO1 Understand effective communication and interpersonal interaction in health and social care LO2 Understand factors that influence communication and interpersonal interaction in health and social care environments LO3 Understand ways to overcome barriers in a health and social care environment LO4 Be able to communicate and interact effectively in a health or social care environment Unit contents The scheme of work for this unit (page 13) links to the following resources to help you deliver Unit 1. LO1 Lesson plan LO2 LO3 LO4 AS10, AS11, AS12 LP Activity sheet AS1, AS2, AS3, AS4 AS5, AS6, AS7, AS8, AS9 Stretch and support AS1, AS2, AS3, AS4 AS6, AS8, AS9 ...
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...T2itle |Developing Effective Communication in Health and Social Care | |Level |3 | |Part Unit | |Whole Unit |Yes | |Assessor | | |Start Date | |Task Introduction | |You are a researcher within the Health and Social Care Department, they are currently reviewing the way that they communicate, both within the department, | |with other professionals, other agencies, clients and each other. They have asked you to conduct further research on the role of effective communication in | |health and social care. The research is based on number of practical and theoretical aspects, which combines essay type questions, case studies and role | |plays; which involves both group and one-to-one interaction. ...
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...Personal and Professional Healthcare Communication Paper Health Care Communication Health care communication may be defined as a process that facilitates interdependence among members of a health care unit or group. It occurs either verbally or non verbally and is a process that enhances the sharing of ideas. Health care communication is essential in coordinating activities with in a health care unit if it encompasses health care administration and staff members. Health care communication is the degree to which individual have the capacity to obtain, process, and understand the basic health information and services needed to make appropriate health decisions. The health care communication is also considered as the health care literacy, which appears in different variety of ways. The health care communication can be in conversations with healthcare professionals, on prescription and over-the-counter medication bottles, health education or promotional materials, insurance or Medical applications and other forms of health information. Health communications examines the relationship of communication to desired patient care outcomes. The importance of communication providers and selected outcomes like the adherence to treatment, healthcare utilization, trust, and satisfaction with healthcare providers, and improvements in health statues are part of communication practice. The training of communication providers adheres to the professional values. The stated values are the foundation...
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...ialEdexcel BTEC Level 3 National Certificate/Subsidiary Diploma in Health & Social Care Unit 1 Assignment – Developing Effective Communication in Health & Social Care Assignment Title: Effective Communication in Action Context Health and social care professionals require good communication skills in order to carry out their roles effectively. It is important for you to gain knowledge and understanding of the skills involved in communication, so you are able to develop and enhance your interpersonal skills. This unit enables you to explore and develop the skills of effective interpersonal interaction and communication essential to the operation of health and social care services. It will enable you to analyse factors that enhance and inhibit communication and to examine effective interpersonal skills. You will also explore the value of effective and varied types and styles of communication in the support of patients/service users. The unit encourages you to reflect on your own performance and that of others. In order to support your studies, it would be highly beneficial for you to complete a period of work experience, which should provide opportunities for some of the assessment of the unit. You should aim to complete this over October half term or at Christmas. Task Overview Your line manager has promoted you to the position of ‘Trainer’ and has given you responsibility to deliver some induction training to new recruits. It is your choice whether you base your assignment...
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...Communication and Information Technology Latasha Wright HCS/320 June 18, 2012 Patricia Bird Communication and Information Technology Communication and information technology is frequently used as way to deliver effective communication messages. Many standard organizations such as hospitals and medical facilities continue to find ways to implement and improve communication channels. For these reasons, the use of e-mail communication in the hospital setting should be used as a way to enhance communication and information technology. First, I will explain how efficient and effective e-mail communication improves hospitals’ communication between personnel and patients. Because implementing new forms of technology comes with some advantages and disadvantages; I will discuss the incentives and drawbacks as well as its influences on consumers. Next I will explain the short and long-term financial impact that e-mail communication has on organizations. Then, I will provide technical improvements with e-mail communication in the future and why. Last, I will make necessary recommendations to improve e-mail communication in the hospital environment. My hope is that this essay will provide a better understanding about the use of e-mail communication and how organizations can benefit from its use. Efficient and Effective A popular form of communication, e-mail communication, is both efficient and effective for organizational use. E-mail communication is said to...
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...TRAINING MODULE FOR SUBORDINATE LEVEL: Communication Skills Program Objectives The objectives of this training are to enable the participants to: ✓ Understand the benefits of improved communication skills ✓ Appreciate own communication style in business dealings with others ✓ Know the differences between verbal and non verbal communications ✓ Understand and practice effective speaking to encourage co-employees to give of their best and to help manage upwards ✓ Appreciate when written communication is most appropriate ✓ Demonstrate enhanced listening skills ✓ Understand everyone’s point of view ✓ Will have higher self-esteem Content |Activities |Time | |Assembly time |7:00AM – 8:00AM | |Seminar proper |8:00AM – 8:30AM | |Opening prayer | | |Singing of our National Anthem | | |Opening Remarks | | |Introduction of the...
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...build a trusting relationship. And business is consistently more negative about IT‘s ability to communicate effectively than IT is. In fact, even while IT collaboration is improving, business‘s assessment of IT‘s communication skills is declining. While much attention has been paid to organizational alignment between IT and business (e.g., governance, structure) very little has been paid to the nature and impact of the social dimension of alignment, a big element of which involves communication. To explore the business and interpersonal competencies that IT staff will need in order to do their jobs effectively over the next five–seven years and what companies should be doing to help develop them, the authors convened a focus group of senior IT managers from a variety of different organizations. This paper documents the results of this discussion, integrating them with findings from the research and practitioner literature. It begins by characterizing the state of communication in the business–IT relationship and why ―good communication‖ is becoming increasingly important. Then, it explores what is meant by ―good communication‖ in this relationship and looks at some of the inhibitors of effective communication between these groups. Finally, it discusses the key communication skills that need to be developed...
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...Analyst presentation b. Proposals Executive summary preparation and presentation c. Mail communication to clients 2. Internal and Functional presentations d. Training, Technology; R&D, management proposal presentations e. Project report preparation- developing and presenting executive summary f. Mail communications with peers, superiors and team members Specifically the course goals are: * Develop the strategic presentation skills for leaders. * Apply the program elements to real-time strategic presentation situations. * Develop strong content preparation, content design and content presentation skills Type, plan and session-wise content of the course: Each session is assumed for 1 hour 20 minutes. Total duration: 10 sessions Session | Topics | Case/discussions | 1 | Importance of strategic business communication in corporate world.Characteristics of “persuasive presentation”Experiential case studyS3P3 Presentation Model elements | Anchor case from Faculty corporate experience | 2 | Learning from top leader presentation skills- Presentation secrets of Steve Jobs – Video based discussion | Video based case | 3 | "Stages of business communication" model framework.analysis of Types of Audience Applying Types of information processing to business communication | Caselet: Applying Business communication model | 4 | Audience analysis: Managing Cognitive and selective perception type...
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...current issue and full text archive of this journal is available at www.emeraldinsight.com/1755-4217.htm Managing bilingual employees: communication strategies for hospitality managers Mary Dawson, Juan M. Madera and Jack A. Neal C.N. Hilton College, University of Houston, Houston, Texas, USA Abstract Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must find ways to effectively communicate with their employees. This paper seeks to address these issues. Design/methodology/approach – The methodology employed a perspective-taking manipulation. Participants were placed in the role of an individual that does not speak the native language that is used in the workplace. Groups were measured on performance, quality, and accuracy. Groups were video-taped to measure frequency of non-verbal behaviors. Participants were surveyed to measure their levels of positivity. Findings – The results of this study identified effective non-verbal communication strategies for managers (combination of gestures, demonstrating, and pointing). When the leader used these strategies, the groups were able to complete the recipes faster. Managers who spoke another language expressed a more positive behavior towards the group. The group also expressed more positive behaviors towards each other when they had a second language leader. Research limitations/implications – A limitation...
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