...Evaluate Interpersonal Communication Skills Interpersonal communication skills are the tools people use to interact and communicate with individuals in an organizational environment. To be able to understand methods of communicating, we have to be able to identify different types of communication behaviors of individuals. Communication is a social process of sending and receiving information and an interactive two-way process that involves understanding and transferring information from one person to another (Dougherty, 2014). In organized business environments, one major skill that employees depend upon is communication, as the majority of their workday is communicating with other individuals. Companies are recognizing the relationship between employee engagement and business success and are encouraging employee engagement by providing training in interpersonal communication (Hynes, 2012). Factors such as perceptions, emotions, and motivation help employees make sense of their workday and inner work lives of employees are influenced by performance on creativity, productivity, work commitment, and collegiality...
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...Interpersonal Skills - are skills needed to relate or deal well with others. A. Characteristics 1. Social communication and Interaction - A skill in which we need in socializing with others. 2. Active Listening - stick on what the person is saying and not to your own interpretation. 3. Appropriate Tone and Gesture - an important skill that interpreted whether good or bad. 4. Proper Leadership - measures the capability of an individual to handle a certain problems and situations. B. Skill 1. Basic Interpersonal Communicative Skill - are language skills needed when interacting face-to-face in actual situation. 2. Social Skills - include practice of social rules and relations created, communicated and exchange either verbally or non-verbally. 3. Soft Skills - refer to the cluster of personality traits, social graces, communication, language, personal habits and positive outlook that characterize one's relationship with others. Case Approach: 1. Recognition - " Two Heads are Better than One" 2. Definition - activities when working things such as projects, persons with good interpersonal skills can increase in participation and can cooperate with other members as well. 3. Selection - leaders with good interpersonal skills can contribute and cooperate well with it's co-member in group activities. 4.Cooperation - the co-members would not feel that their leader is bossing them around. 5.Interpretation - a person with good interpersonal...
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...Interpersonal Skills Dr. Patricia Wheeler describes the importance of interpersonal skills in Healthcare Executive saying: “Emotional intelligence significantly impacts leadership success—and the bottom line.” We’ve heard it before, but it bears repeating. Studies say 90 percent of executive failures are attributable to interpersonal competencies—factors such as leading teams, developing a positive work environment, retaining staff, inspiring trust, and coping with change. The message is clear—if you’re going to excel as a leader in any industry, you must master the “soft” skills. Some of these soft skills might include active learning; critical-thinking skills; service learning; communicating online; active listening; nonverbal communication; perception; self-concept and self-esteem; time management; and cross-cultural communication. A leader who wants to be effective must develop and practice effective interpersonal skills. Well-developed interpersonal skills are essential to productivity in a diverse workplace that increasingly utilizes a team approach to accomplish the complex tasks of the organization. Leaders at every level must understand, motivate and communicate with others. No matter how good the thought or the approach, convincing others to work to accomplish something requires well-developed interpersonal skills. Interpersonal skills (empathy, tact, discretion, respect, helpfulness, integrity, openness to and courtesy for the ideas and cultures of others, active...
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...Soft skills enhance your technical skills. © iStockphoto/peepo In almost all jobs, your people skills – also known as "soft skills" – have as much of an impact on your success as your technical skills. That's especially true when you're in a management or leadership role. The importance of having solid people skills transcends industry and profession; so, whether you lead people, aspire to lead people, or work within a team of professionals, you need to apply people skills to achieve your objectives. So, how good are your people skills? Take this short quiz to assess your current skill levels. Once you've answered these questions, we can then point you toward specific tools and resources that you can use to develop and improve this important area of competency. How Good Are Your People Skills? Take the online test below, and click the "Calculate my total" button at the foot of the test to assess your people skills. Instructions: For each statement, click the button in the column that best describes you. Please answer questions as you actually are (rather than how you think you should be), and don't worry if some questions seem to score in the 'wrong direction'. When you are finished, please click the 'Calculate My Total' button at the bottom of the test. Statement Not at all Rarely Some times Often Very Often 1 I make sure that I display the same standards of behavior that I expect from other people. 2 When providing feedback, I wait until...
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...pERSONAL SKILLS Hardworking and patient: Employees who are hardworking and get lots of work done will make an impression on their employer and be valued as opposed to employees who spend a lot of time talking, answering their mobile phones or surfing the net during work hours. Take care not to get distracted by chatting and answering private calls. Patience is also a good quality particularly if you are dealing with customers or members of the public. Good interpersonal skills: INTERPERSONAL skills enable us to get on with other people, promote positive relationships in the workplace and enable the job to be done better or more efficiently. Some people are naturally good at getting on with others and encouraging colleagues, but IT IS POSSIBLE TO LEARN GOOD INTERPERSONAL SKILLS. These skills will make you MORE EMPLOYABLE and will enable you to do a better job of work. CONSIDER THE FOLLOWING INTERPERSONAL SKILLS:- Communication skills – communicating effectively is a vital interpersonal skill. Listening – listening is not as easy as it sounds. Most people only listen passively (hear the words spoken but they do not think about what is being said) and consequently they do not remember what is said. When someone is speaking you should be thinking about what is being said; does it sound reasonable; pick out the main points and summarise them in your mind. You must concentrate on the words being spoken and try to put other thoughts and distractions out of your...
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...tasks and objectives * entrepreneurial and pro-active - strong drive and keen business mind * identifies and develops opportunities; innovates and makes things happen * good strategic appreciation and vision; able to build and implement sophisticated plans * determined and decisive; uses initiative to meet and resolve challenges * strives for quality and applies process and discipline towards optimising performance * extremely reliable and dependable - analytical and questioning, strives for quality * methodical approach to planning and organising - good time-manager * excellent interpersonal skills - good communicator, leadership, high integrity * strong planning, organising and monitoring abilities - an efficient time-manager * self-driven and self-reliant - sets aims and targets and leads by example * good interpersonal skills - works well with others, motivates and encourages * high integrity, diligent and conscientious - reliable and dependable * self-aware - always seeking to learn and grow * seeks new responsibilities irrespective of reward and recognition * emotionally mature and confident - a calming influence * detailed and precise; fastidious and thorough * decisive and results-driven; creative problem-solver * good starter - enthusiastic in finding openings and opportunities * creative and entrepreneurial networker - effective project coordinator * reliable and dependable in meeting objectives...
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...Reference | To achieve the criteria the evidence must show that the learner is able to: | Task no: | Page numbers | P2 | Describe how the skills those employees require to carry out jobs in an organization. | 3 | 1-7 | Learner Declaration | I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.Learner Signature: ……………………. Date:……………… | P2 Describe how the skills that employees require to carry out jobs in an organization. ------------------------------------------------- Employers are often looking for skills that go beyond qualifications and experience. ------------------------------------------------- While your education and experience may make you eligible to apply for a job, to be successful in the role you will need to exhibit a mix of skills: ‘employability skills’. This means that the specialist, technical skills associated with different roles may be less important than the 'soft skills' that can be transferred between different jobs and different employment sectors. ------------------------------------------------- For employers, getting the right people means identifying people with the right skills and qualities to fulfill the role and contribute to the organization’s success. Candidates may have the qualifications and 'hard skills' needed to be able to...
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...Over the past few years, a lot of research has been conducted on intrapersonal and interpersonal perception and their contribution to individual success. Perception plays an important role in both intrapersonal and interpersonal communications. By definition, perception means the judgement and understanding gained from interaction either between two or more parties or within the person himself (Anant 2010, p. 34). This essay argues that good intrapersonal and interpersonal perception is vital in individual success both at university and at work. This topic includes motivational goal setting, accurate self-monitoring, successful coordination of actions and good interpersonal skills. Intrapersonal perception is one of the decisive components in achieving both academic and career success. It involves understanding of a person himself, including his goals, characteristics and his own feelings. In order to have strong intrapersonal perception, two elements must exist: goal setting and self-monitoring. Goal setting is a process involves establishing a set of realistic and measurable targets achievable within a specific time. Smith (2013, p. 20) pointed out that goal setting provides an individual with a long-term vision and motivates him to work towards the respective goals. As they focus on their goals, they will demonstrate optimistic characteristics and feel motivated to strive for their goals. According to Bressler’s study (2010, p. 39), individuals with high motivation levels...
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...Introduction: in this task I will writing about the purpose of advert, application form, job description, person specification and how it helps in recruiting staff and also the skill required and how it will help me to do the selected job. Arsenal is popularly known as a football club but apart from that they offer other roles in the community. Arsenal in the community is dedicated to improving the lives of our local community through the delivery of various programmes across sports, education, health and social inclusion. These programmes embrace a wide variety of community involvement and they are delivered and received with the same energy and commitment today as when they started 30 years ago. THIS IS THE JOB ADVERT This is a paid announcement in a newspaper or other medium about a job vacancy. The main purpose of a job advertisement is to attract suitable candidates for the position. THIS IS THE JOB ADVERT This is a paid announcement in a newspaper or other medium about a job vacancy. The main purpose of a job advertisement is to attract suitable candidates for the position. http://www.arsenaljobs.com/search 17/09/14 The purpose of job description is to help human resource planning and it also provide suitable candidates explanation of specific job and expectation. The purpose of job description is to help human resource planning and it also provide suitable candidates explanation of specific job and expectation. THIS IS THE JOB DESCRIPTION This is...
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...Compensation Management Assignment one Case 1: The customer service agent Case 1: The Customer Service Agent Case Question one: Does the Day Diary include sufficient information? The day diary conducted includes sufficient information. The day diary includes a full day for one employee working as a customer service agent. Through the information provided it reveals the different activities conducted throughout the day. These data can help to identify the different tasks, responsibilities and the work environment inside the organization. The data can support to have a whole picture on the organization main objectives, duties and some policies included in the organization. The given information in the case will support collecting information related to both the job as well as to the employee. These two types of information are considered to be the core data needed to conduct a job analysis. Through the day diary the job can be identified, the job content can be clearly available in the text through the tasks conducted through the day. Concerning the employee some characteristics can be revealed from the day diary as well as the internal relationships. Overall the day diary considered to include sufficient information that will allow the formulation of the job analysis and based on the job analysis the job description can be created. Question two: Identify the specific information that you find useful? In the case the information provided is considered to very useful...
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...Strategies, Skills, and Behaviors Needed for a Successful Business Career Prepared for Dr. C. Blaszcynski California State University, Los Angeles To: Dr. C. Blaszczynski From: Date: March 3, 2014 Subject: Completed Analytical Report describing effective strategies, skills, and behaviors for career success. Here is the report you requested on January 6, 2014, describing strategies, skills, and behaviors needed to have a successful career success. Data gathered from books and scholarly journals, support the conclusion that the strategies, skills and behaviors analyzed play an important role in obtaining and maintaining a successful career. Please call on us if we can answer any questions for you. We are glad that you gave us the opportunity to do this report for you, Dr. Blaszczynski, because we found it to be both informative and pleasant. Attachment TABLE OF CONTENTS Part Page EXECUTIVE SUMMARY ……………………………………………………………………. v INTRODUCTION ……………………………………………………………………………….1 Statement of the Problem …………………………………………………………….1 Background Information ………………………………………………………………1 Purpose of the Study ………………………………………………………………….2 Scope and Limitations ………………………………………………………………...2 ...
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...chairman of business club I had to be, it was quite challenging but gained valuable experience. When the club held some events, I learnt how to organize the events and cooperate with my club members. Those experiences helped me to build up good coordination and organization skills. Sometimes, I needed to solve the problem such as the manpower and venue. After that, I am so proud of my problem solving and good interpersonal skill. Because I had been a chairman previously, I can support your sales and marketing manager thoroughly. Handling database and following up market materials are not difficult to me. Though different practice in my study, I also have learnt how to be a plan and execute action plan within defined timeline. In additional to my studies, the work experience I have gained within one year in Chun Hing Trading Company. The time with my experience in a small trade company, my position is assistance. In my daily duties, I communicated with transport agency. This job always trains my abilities to be punctual, sensitive to my work. Communicating with transport agency and building up the good relationship are what I needed to do in my previous job. The collaborative and persuasive skills I have...
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...am very interested in being able to develop my professional skills, while being placed in a role I am qualified and strong in. Also being able to strengthen my credit analysis and banking industry knowledge is excellent for my long term goals. I am confident that my analytical ability and my leadership and communication skills will enable me to excel at your company. I ask that you consider me for the Rotational Development Program, Credit Track at Northern Trust Corporation Analytical Ability: This past summer as an intern for Mercedes Benz Financial Services I built upon my already strong analytical skills. I had the opportunity to strengthen my knowledge of many project management software such as SQL, Sharepoint, ALM, Clarity, and ALFA. My direct role was to understand many different branches of the company and the exact work they do day to day. This way I could configure these employees in MBFS’ Contract Management System to be able to successfully complete the work needed. I also made sure the system was set up correctly to pass audit checks. MBFS having trusted and believed in my abilities, I soon had the same levels of authority of many of my direct supervisors. Excelling in this role allowed me to quickly update many new hires and transfers. My time at MBFS greatly helped them move into phase 2 of the company wide Nexus project. Leadership Ability and Communication Skills: My leadership and people skills have been greatly tested through my work and school experiences...
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...Football Team 11 3.1.4 Conclusion 12 3.2 Communication (Activity 4) 13 3.2.1 Definition 13 3.2.2 Self Review & Learning Outcomes 13 3.2.3 Conclusion 15 References 16 Appendices 19 4.0 DEVELOP AN ACTION PLAN FOR FUTURE DEVELOPMENT 29 4.1 Five Year Action Plan 29 4.2 Ten Year Action Plan 35 4.3 Contingency Plan 42 4.4 Future Plan 44 Conclusion 45 References 46 PROFESSIONAL REFLECTIVE JOURNAL 1.0 INTRODUCTION Personal development can be defined as “activities that improve self-knowledge and identity, develop talents and potential, build human capital and employability, enhance quality of life and contribute to the realization of dreams and aspirations” (Aubrey, cited in Bernelo et al. 2011). Everyone have their perspectives, goals and vision. Thus, some of them develop a plan to follow and review the progress from time to time. For me, personal development can’t develop within overnight, it is a lifelong learning process, I believed education and personal growth is never-ending process. 2.0 ANALYSE PERCEIVED DEVELOPMENT NEEDS AT THE BEGINNING OF THE MODULE 3.1 VISION STATEMENT My vision is to become a Sales and Marketing Manager in the hospitality industry. I want to be a professional and respected leader in the team to help my organization move towards better profit and market share; and give our clients the best quality and value services. 3.2 SELF ASSESSMENT Development skills that a person most preferably to learn had...
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...chairman of business club I had to be, it was quite challenging but gained valuable experience. When the club held some events, I learnt how to organize the events and cooperate with my club members. Those experiences helped me to build up good coordination and organization skills. Sometimes, I needed to solve the problem such as the manpower and venue. After that, I am so proud of my problem solving and good interpersonal skill. Because I had been a chairman previously, I can support your sales and marketing manager thoroughly. Handling database and following up market materials are not difficult to me. Though different practice in my study, I also have learnt how to be a plan and execute action plan within defined timeline. In additional to my studies, the work experience I have gained within one year in Chun Hing Trading Company. The time with my experience in a small trade company, my position is assistance. In my daily duties, I communicated with transport agency. This job always trains my abilities to be punctual, sensitive to my work. Communicating with transport agency and building up the good relationship are what I needed to do in my previous job. The collaborative and persuasive skills I have developed as well. After that, I have demonstrated very good...
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