...What is Communication to Me? Why is it Important to my Career? Brianna Haneberg BCOM/275 What is communication to me? Why is it important to my career? Communication is the key to success in my career. As a product development manager for an international cruise line, it is imperative to have good communication skills in order to build relationships with vendors and overcome language barriers. I need to be negotiating and working through problems with both vendors and customers consistently, and if I were to do this poorly it would have immense hardships on my company. Therefore, there is always room for improvement with my communication. To me, communication is an ever-evolving skill that needs constant work and dedication. The most common way of communicating is speaking, and it is a very important skill to possess. To be a good speaker means to convey ideas clearly and thoroughly. It is important to look people in the eye while talking to them, and be aware of the surroundings. To me, this is the most important skill and also the hardest, especially when communicating with people who speak only a little English. Writing an e-mail or sending a letter is much easier, because it gives people time to read them. When speaking, there tends to only be one shot at getting the point across. “Good oral communication skills can reduce misunderstandings, errors, frustrations, and conflicts on a regular basis” (National Center for Research on Evaluation, Standards...
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...Reflective essay HLSC110 Question: What can I take away from the experience of observing this video that will help me develop clinical skill (knowledge and self-awareness) in either therapeutic communication or inter-professional communication? Therapeutic communication is the communication between the nurse and the patient, focusing on the patient’s wellbeing (Berman et al, 2015). In the video of the radiographer working in the emergency department, therapeutic communication is demonstrated between the radiographer and his patient. After reflecting over the therapeutic communication that’s shown in this video, it has helped me developed different techniques that are used with this communication and how to approach these techniques in the best way. Using Discolls reflection cycle, the ‘what’ comes first, describing what has happened in the situation. The therapeutic communication in this video starts with the Radiographer Peter, abruptly entering the room of pregnant patient Sally, who has seemed to have had a stroke. Not realizing that Sally can’t talk, Peter immediately starts to ask her questions before Sally’s husband has to step in and explain what her situation is. Peter then carry’s on asking Sally’s husband questions about herself and explains that he needs to do a CT scan of her brain. Peter then makes it clear that because a CT scan requires them to use radiation that there is harm to the baby. Sally’s husband becomes concerned and tries to sort out with Peter...
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...Upon reflection of the first vignette I am able to gain a clear understanding of effective communication therapy techniques. What stands out to me the most from the first video is the trust that both sally and her husband have in the paramedics. There is a sense of complete faith and willing participation from both Sally and her husband. How the paramedics achieve this involvement is by implementing a holistic approach and some great communicative skills such as expressing empathy, active listening, encouragement and providing information. 'The focus needs to be person-centred rather than nurse- or task-focused and the relationship is a key element’(Bach and Grant, 2011). By taking time to do this, health care workers can advance their therapeutic relationships with patients, encouraging compassionate care. From this we can therefore see that it is different from social and collegial communication. In this essay I will discuss the communication techniques used and demonstrated in the first vignette, how they are applied and explain why they are successful. Empathy in one of many ways can be described as the ability to supportively communicate a sensitive awareness and affirmation of another person's feelings and the unique meanings attached to them (Mearns and Thorne, 2007). Healthcare workers who are committed and compassionate also must use empathy as a tool to build a rapport with their patient. This is demonstrated in the first vignette through the...
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...Fundamentals of Effective Communication in the Workplace Natasha Francis Strayer University Dan Bailey BUS 100 August 2, 2014 Effective communication is defined as “sending the right message that is also being correctly received and understood by the other person.” Many times communication is happening but not in an effective manner. This is either because the sender is not sending the right message or the message is not being understood by the receiver. Effective communication requires both parties to be interested in hearing what the other has to say. A time when I experience effective communication in a business environment was when I took my two boys to their annual care check-up. The effective communication I experienced was eye contact, listening, and nonverbal communication. First, effective communication I experienced was eye contact. I perceived this to be an effective way to communicate because the doctor made eye contact with me to inform me of what was going on with my sons. I felt as if her making eye contact showed me that she was professional, it indicated a level of respect and confidence in her knowledge. Maintaining eye contact will also demonstrate to the speaker that the listener is paying attention. According to Nikki Parker (2013), “The key elements in effective communication would be saying what you mean in as few words as possible, eye contact, listening with both your eyes and ears, finding...
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...Communication Development Plan Andrea Etchen LDR 5223 Dr. Angie Sokol April 30, 2016 Communication Development Plan Introduction The fundamental foundation in the Leadership Communication textbook is that “effective leadership depends on effective communication” (Barrett, 2014, p. 4). Without effective communication, leaders accomplish little (Barrett, 2014, p. 4). The lack of communication from a leader, makes him or her not a leader (Barrett, 2014, p. 4). Mastering communication for leadership allows for leaders to move into leadership positions and lead a group to a common goal (Barrett, 2014, p. 5). Effective leadership communication requires the leader to anticipate, transmit, appreciate, understand, and craft messages to reach the wanted recipient as intended (Barrett, 2014, p. 7). Current Assessment Leadership Communication Ethos/Image Based off of the Self-Assessment of Leadership Communication Capabilities, my leadership communication regarding ethos and image are acceptable, but could be worked on as I scored a 3.5/5.0 (Self-Assessment of Leadership Communication Capabilities). This result showed me that my strengths were in relation to my understanding of how people viewed me and my willingness to improve. I am aware of myself enough to see how me leadership style is and how it affects others. But my weaknesses could hinder this, as I do not like to ask for opinions of my style and I lack confidence (Self-Assessment of Leadership Communication Capabilities)...
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...UNIT 1: DEVELOPING EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CARE The role of communication and interpersonal interaction in health and social care. Naima Zaka Assignment Brief- Part 1: Unit 1- Developing Effective Communication in Health and Social Care Title- The role of communication and interpersonal interaction in Health and Social Care. Due to poor media coverage on the quality of care and provision in Health and Social Care environments. I have been asked to work undercover by the Health authority to report on effective communication and interpersonal interaction. |Type: Effective |Log 1: | | |I entered the doctor’s room and sat down on a chair; he looked up to greet me whilst asking me how I was| | |doing. I replied by telling him how I was feeling, I told him about the pain in my head, and how it was | | |effecting my sleep and my daily routine. Whilst I was telling the doctor my problem he was looking | | |straight at me making eye contact, he would nod his head at times to show his understanding. After I’d | | |finished he asked me a few questions whilst listening to me answers the doctor was taking notes and | ...
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...Business Communication Trends Paper Derek Phillips COM/285 27 March 12 Stella Kalfas “Effective communication is 20% what you know and 80% how you feel about what you know.” Jim Rohn This quote is a great example of how business communication works. Business communication comes in all forms, but it isn’t all about what you know. Some forms of business communication or verbal, and non verbal. Business communication plays a great role in my day to day activities at work. My job as a military liaison is to travel throughout the Midwest and speak to military service members about their educational goals. In addition to that, I call and follow up with all of the service members who request more information about their specific situations. Business communication is the biggest part of my day to day activities at work. Business communication helps me manage my daily work activities because business communication can consist of phone calls, emails, and verbal communication. My professional email account helps me manage verbal conversations that I had with someone. In my position I speak with hundreds of people a week and I ask a lot of them to email me. This allows me to have a record of our conversation and to properly follow up with them if needed. On the other hand, I have a lot of phone conversations with people and this allows me to manage a lot of business contacts on a daily basis. In my current workplace...
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...Communication Change Challenge Part 1: Selecting a communication goal Chamberlain College of Nursing SPCH-277-62762_71759 Interpersonal Communication Nov. 2013 1A.What is your "I can't" communication behavior? A. I can’t initiate communication with people I first meet. B. I can’t use specific language to avoid my audience’s misinterpretation. C. I can’t deliver my messages to my audiences without being anxious. D. I can’t make eye contacts during communications E. I can’t defend myself when people attack me verbally Descriptions and illustrations: A) I can’t initiate communication with people I first meet. I feel that it is rude to just start talking to people I’m not familiar with. This is because I’m not sure if people are going to respond to me in a positive way. One Saturday morning, I was just walking and asked a person what time it was, and he stared at me and walked away. I was not sure why he did so but this reinforced my feeling of not initiating communication with strangers. B) I can’t use specific language to avoid my audience’s misinterpretation. I am a non-native speaker. It seems that what I say doesn’t come across the native speakers due to the fact that my native language affects the way I pronounce English words. This always makes confusion to my listeners. One Sunday morning, I went to buy some groceries and I couldn’t find some of the items I was looking for. I asked a store attendant and he kept...
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...Introduction To Personal Communication xcom/200 Introduction To Personal Communication Communication is a general term meaning the process of acting on information. There are different types of communication. The different types of communication include human communication, impersonal communication, and interpersonal communication. Human communication is the process of making sense of the world around us and sharing that information with the people around us through verbal and nonverbal messages. This communication may include speaking to others as well as hand gestures, writing, and body language. Impersonal communication is a process that occurs when we treat others as objects rather than unique individuals. An example of impersonal communication may include when a person is talking to a police officer or their boss. They are communicating to a specific role instead of the individual themselves. Interpersonal communication is the process of communicating that takes place between two or more people with a certain goal or interest. The best example of interpersonal communication is when a husband and wife are discussing mutual areas of interest to strengthen their relationship. Interpersonal communication is important because of what it helps me to achieve. It helps me to learn information about others. Thru communication and observing others, it helps me to better understand their thoughts and feelings. In a business sense, this can help to predetermine how certain individuals...
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...University CA104 Interpersonal Communication Spring II Term 2012 Interpersonal Communication Report SCOTTIE PENNINGTON 05/05/2012 Interpersonal Communication Report Outline I. Interpersonal communication can be defined a number of ways, but it is usually described as communication between or among connected persons or those in a close relationship. I have really been able to examine my own interpersonal communication, between and among the people I am connected to or have close relationship with, over that last few weeks. Prior to this course, I felt my interpersonal communication skills were above average and very effective. However, I have discovered there are many ways I can improve my interpersonal communications and relationships with others. Through the exercises conducted during this course I have realized that I need to work on my effective listening, perception of others and how my nonverbal cues can cause barriers to interpersonal communication. I will describe the barriers I have created and how I have resolved them over the past few weeks. Understanding my own shortcomings in communication, and attempting to resolve them, has helped me improve my current and future relationships with other. II. Main Points A. Fundamental Elements of Communication 1. The fundamental elements of communication can sometimes be taken for...
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...Application Activities 2. Teach someone you know the concepts of supportive communication and supportive listening. Provide your own explanations and illustrations so the person understands what you are talking about. Describe your experience in your journal. There are eight attributes of supportive communication. * Congruent is matching of verbal communication to what someone is thinking and feeling. For example, my manger got upset with me when I was doing homework on my shift. He told me that this was not the right behavior for work. * Descriptive communication is describing a situation, describing a reaction to the situation, and suggesting an alternative. For example, my sales manager asked me to take a car to a dealership and I said, “no." I should have said I will do it once I complete the task I was working on. * Problem-oriented focuses on issues that can be altered instead of focusing on individuals and their characteristics. For example, my mother does not come see me a lot so when I communicate with her on the phone, I ask her, “What can I do to motivate you to come see me more often?” * Validating is communicating with respect, areas of agreement, and collaboration. For example, in our group meeting for MGMT 389, I had some ideas for the group project but I also asked the others if there are any ideas that they would want to contribute. * Specific communication focuses on specific behaviors or situations instead of general statements. For...
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...Effective Communication in the Workplace Deanna Suntaree Strayer University BUS 100- Introduction to Business Professor: Dr. Theodore S. Gorczyca November 7,2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are essential in the workplace. The definition of effective communication is by sent to the sender through a communication channel to a receiver, or to multiple receivers. The sender must encode the information message appropriately to have the receivers to decode the message to understand what its meaning and significance. Communication involve with good listening skill as well as the behaviors, verbal & non-verbal communication, by using channel. According to Business Communication Chapter, “The key issue of effective communication is noise because the message you send to be different from the message your audience understands. Some experts define noise in terms of communication barriers, due to the communication barriers.” It is also the effective communication challenge. (Kelly/Mcgowen/Williams, 2013) My administration assistant job has continued to provide me with plenty of opportunities to learn and grow in my business communication skills. I usually communicate with many different people in the International Organization. Some are aggressive people who speak louder than others, interrupting others, bullying, Using sarcasm, patronizing or intimidating body language. Some are passive-aggressive which often leave me confused...
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...Communication Change Challenge Final 8A. What was the course material that suggests that this particular communication behavior was an appropriate target for change? Be specific; apply material from the text, and so forth. Firstly, I would like to state that providing eye contact when speaking to or with someone is a very important piece when communicating. I learned in Chapter 4 that when you provide eye contact, you present an air of confidence in yourself and what you are communicating. Your audience takes you more seriously and will take what you say as important. If you lose focus and your eyes wonder off your taking a chance of losing the people you are speaking with and the truth in your facts may be lost. Lecture 4 and 5 confirmed this for me when it discussed the conversation of a leader, the climbing the L.A.D.D.E.R method (L standing for “look at the other person”) and the portion that explained how to organize your speech in chapter 12. In Lecture 5 and chapter 12 it also elaborated on how to connect with you audience and giving consistent eye contact was one of the main factors. TCO 6 when it discusses nonverbal message talks about how eye contact is a part of how we present ourselves and gives the person your speaking with or too can make judgment on what you are presenting. 8B. Consider the implementation of your new behaviors in Part 7. Which of your behaviors particularly please you? What was the course material that suggests that this new communication...
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...and paper was to see if there were Gender Communications Expectations in another culture. In this case LGBT. After that I looked at 3 outside peer reviewed sources to see if they matched up to my findings and Terry’s experiences. For this paper I interviewed Terry, a 33 year old, married, LBGT female for the interview. She is senior manager at a major Boston area facility. She has worked in her Service industry for 10 years from the entry level to her senior position now. She has a BS and is applying for her MS program. Terry is very outgoing, educated and extremely athletic. Approximately 5’2”, below the shoulders sandy blond hair, in her signature pony tail with curls. She is wearing a woman’s black pin striped suit, black all leather sneakers and men’s red stripped black tie with a white shirt. The interview took place in Terry’s office: she at her desk, myself in the guest chair. She declined to allow to use audio or video recording. I recorded the interview via a notepad and pencil. Questions: Me: You come from a traditional Irish Catholic family in Boston. How did being LBGT affect your interactions with your family? Specifically: Parents: Terry: Looking sad and distant, arms folded, sitting back, still has a small smile. “My parents were/are very traditional. They believed marriage was the union of a man and a woman. While they “accepted” me as a lesbian, they held out hope that I would...
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...Assignment 1: “Effective Communication Skills Are Essential In The Work Place BUS1004- Intro to Business Professor Cummings November 8, 2015 Everyone in the workplace has his or her own style of communication. The ability to communicate well with others who may have a different style is important at work. Hearing and understanding what the other person says, as well as being able to get one’s point across is what effective communication illustrates. In a workplace environment, where many people of different backgrounds and personalities interact on a daily basis, the ability to effectively communicate becomes critical to the success of the department and the company. A time when I experienced effective communication in a business environment was when I took my three sons to their annual exams. The effective communications I experienced were eye contact, listening, and non-verbal communication. The first effective communication I experienced was eye contact, because the doctor made eye contact as she informed me of what was going on with my sons. This showed me her professionalism, knowledge, and a level of respect for me. The second effective communication I experienced was listening. Listening with my eyes and ears enabled me to look for non-verbal gestures that helped me interpret the message that was being delivered to me. Good listening is an important part of communication, because words can be misunderstood leading to a form of negative barriers. The doctor...
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