...| Fundamentals of Effective Communication in the Workplace | | Business 100 | | Fundamentals of Effective Communication in the Workplace | | Business 100 | 1. I have been working in the retail business for a number of years now in various forms. I have found that communication is a key part of doing business and is quite invaluable. It helps with diversity, team building, employee morale and global business. (Johnson, R. Small Business.Chron.com) Afterall, you couldn’t sell an automobile without communicating to the interested buyer what features the automobile has, how certain features work, what type of engine it has, etc. Sure, one could read the owner’s manual or read the brochures, but without the salesperson providing certain interesting details about the auto, showing you how the features work, etc. then basically, it’s just a shiny, nice looking mechanism. And you still don’t know squat about it! So, what is Effective Communication and how does it affect the listener? Effective Communication is a process using two (2) way communications which involves one person sending a message and the other person receiving that message and understanding what was sent. Then the listener replies back to the sender their understanding of what was sent to them. (Business Directory.com) The effect of this communication is highly significant. If the message that was sent is clear and precise, then the receiver has no problem interpreting...
Words: 872 - Pages: 4
...Traits of an Effective Manager within an Organization Traits of an Effective Manager within an Organization An organizations path to success can be detoured depending on the manager that they have in place. Nowadays there are so many different things that a manager has to be able to deal with effectively and in a timely manner in order to avoid having the organization’s productivity suffer. The text that we used throughout this course described the various roles of management and the traits an effective manager must possess. The traits listed are things that some people are just naturally born with however all of the traits are things that with practice and consistency can be learned with time. The role of an effective manager within an organization requires an individual who is able to manage a diverse group of individuals, possess excellent communication skills, and understand the importance of motivation. This individual will be able to use the above listed traits and the four functions of management (planning, organizing, leading, and controlling) to give the organizational a competitive advantage and help drive the organization’s success. An organization must appoint a manager who understands the importance of having diversity within the organization. It is very important that organizations put in place excellent managers who are able to work with a wide range of people with different personalities. Our text clearly...
Words: 1899 - Pages: 8
...GROUP #5 COMMUNICATION PROJECT – PARADISE RESORT AND SPA WHAT IS COMMUNICATION? Communication is the transmission of information and ideas from one individual or group to another. The crucial element of this definition is meaning. “Communication is the glue that enables people to work together to accomplish results.” "The most important thing in communication is to hear what isn't being said." Peter Drucker Communication in organizations or organization communication encompasses all the means, both formal and informal, by which information is passed up, down, and across the network of managers and employees in a business. These various modes of communication may be used to disseminate official information between employees and management, facilitates team work, to exchange hearsay and rumors, or anything in between. Organizational Communication serve to improve customer relations, bolster employee satisfaction, build knowledge-sharing throughout the organization, and most importantly, enhance the firm's competitiveness. According to Fielding, an organization consist of groups of people who work together to reach specific goals. The individuals must communicate with each other and share information if they are to reach the shared goals. How the organization is managed, for example autocratically or democratically affects the communication within the organization and the direction in which communication will travel. Generally the four channels of direction...
Words: 2836 - Pages: 12
...I work for a small vocational college. Although the student population has grown since we opened the doors and started classes two years ago, the college is still considered a mom and pop college in comparison to the larger vocational colleges that we compete with. However, when it comes to communication, size does not matter. I enjoy working for my employer and most of my co-workers, although, we do have a few pitfalls when it comes to communication. One of the most effective techniques for sharing information and ideas is meeting face to face to brainstorm. Brainstorming meetings can be very effective if it is planned the right way. It is important for all members of the team to come prepared with their ideas in writing. Being prepared eliminates long meeting with poor results. The most effective technique for sharing information is a group meeting. It is important to create a memo and send an email to reiterate the information shared in the meeting. This will ensure that everyone is in the loop on the information that was discussed in the meeting. I imagine that all companies have pitfalls when it comes to communication. The key is to recognize the pitfalls and make necessary changes to improve communication. One technique that is very ineffective is the word of mouth technique. An example of the word of mouth technique is an informal meeting between management and a few staff members. During this informal meeting a discussion of new policy and procedures is addressed....
Words: 656 - Pages: 3
...Managing Communication ------------------------------------------------- Title Page Page No Introduction p3 1. Task 01: Communication of information and knowledge within organizations 1.1. The key information and knowledge requirement for a range of stakeholders p4 1.2. Systems used for communicating key information and knowledge to stakeholders p6 1.3. An analysis of potential barriers to effective workplace communications p7 1. Task 02: Factors effecting workplace communication 2.4. How communication is influenced by values and cultural factors within the business organization P8 2.2. How these technologies help communication and also hinder the communication with stakeholders. P8 2.3. The communication policies and procedures and their impact. P9 3. Task 03: Promoting effective interpersonal communication within an organization 3.1. Interpersonal communication and its effectiveness. P10 3.2. Plan own personal development to improve own communication skills. P10 4. Task 04: Planning to improve organization communication 4.1. Applying theories of organisational communication. P11 4.2. Plan to improve workplace communication. P12 4.3. Identify measures to evaluate the success of the plan. P12 4. Conclusion P13 5. Reference P14 Introduction ...
Words: 2707 - Pages: 11
...Dr. Amanda Manners November 12, 2013 Effective communication in the work place is essential for a successful work place environment. I have been in numerous work places where the communication was poor and I have been in work place environments where the communication flowed and we were very successful in getting the job done. Understanding each other and what each other bring to the table, brings a level of respect amongst the employees in the work environment. There was one time when I was stationed in Fort Leonard Wood, Missouri my new job was going to be a instructor, teaching new soldiers the job of Combat Engineer. My part of that process was teaching them demolition training in which we teach them inert training and when they passed that, they were allowed to go outside to the demolition range and blow up C-4 and dynamite. Effective communication between myself and other instructors was paramount as we had to weed out soldiers that needed more training and wasn’t yet ready to use the real stuff. We had to continuously confer with each other every hour sometimes every thirty minutes to make sure that we were on the same page reference to the soldiers. Being that demolitions have no one’s name on it, we had to ensure from a safety standpoint to leave certain soldiers in the classroom to continue training on inert demolitions. To be absolutely effective in what we did as instructors, we placed a high commitment on communication as we had hand held walkie talkies on us...
Words: 776 - Pages: 4
...Effective Commination Amanda Wade HCS/325 11/17/2013 Shawn Matheson Effective Commination When we having effective communication is a huge proves of the information in a group or even the mean of any non-verbal, even verbal commutations when we are having to have a good listen skills, so when will know what is going on in the workplace. . Communication is so important because when we have good commutation we can have good results when it comes to one person or even can transfer one to another., they must be able to grasp all of the information that is being told to her or his to the sender. Where there is a reader, the people much be able to inform most effective and ineffective way so they can share all of the information even any of the ideas. * The techniques that have been most effective for sharing information and ideas Coworkers can communicate effectively but sharing formulate though or even options: in addition by sharing each other thoughts which can enhance motivation. When the coworker are talking they must have a respectful and supportive members when they are working with their team members. When a team can cause communication to become effective and ineffective due to the different cultural dissimilar and having the degree in which a person have many different thought of the process. “A team that is a small group with complement skills, who work together to achieve a purpose and hold themselves accountable for it accomplishments” (2007). When...
Words: 832 - Pages: 4
...Week 5 Assignment 2 Effective Communication in the Workplace Intro to Business Professor Stieber 11/10/2013 Sure, communication might seem easy, however, its communicating effectively that actually takes quite a bit of skill. Everyday we are communicating, be it with our children, our spouses and our friends, usually without gibing it a second thought. If your anything like me though, you have most certainly found yourself caught up in a misunderstanding, which in turn can lead to arguments amongst both loved ones and strangers alike. In the office, the consequences can be far more severe; Poor productivity, unmotivated employees as well as lawsuits can all be a result from ineffective communication. Choosing our words carefully and actively listening (by using all five senses as opposed to just our ears) are two fundamental skills that can lead to highly effective communication. Both are things that we all need to work on and perfect on a regular basis, especially when it comes to maintaining a professional and calm exterior in the business world. For the past five years, I’ve been an employee at Starbucks Coffee Company (a licensed store) in beautiful Palm Springs, California. As with any job, it has it’s ups and downs, nonetheless I acknowledge the fact that I am lucky enough to work with one of the nations “Fifty Best Places to Work” (2012). “For many who lost full-time jobs during the Great Recession and got part-time gigs at Starbucks, that's been a lifeline,...
Words: 972 - Pages: 4
...14th November, 2011 Topic: Effective communication is critical to a manager’s success and subsequently the organization’s success. With the use of relevant theory, discuss the validity of this statement. The ability to communicate effectively is an art that can be used in many areas of your life, from employment and education to parenting and relationships. An effective communicator takes into account the audience’s information needs, the cultural background and gender of the audience and considers audience's knowledge of the subject. Effective communication is a process through which the sender conveys a message that the receiver readily receives and understands. It is a two-way process instead of a one-way process. Effective communication means also paying attention to the nonverbal cues of the receiver. People who are listening attentively will often give you eye contact or a gesture such as a smile or a nod of the head to let you know they are listening. Effective communication is essential to a manager’s success. Managers are responsible for making decisions, allocating resources and directing the activities of employees to achieve its goals of the organization. It is very important that they develop their interpersonal skills. Managers face barriers that distort the interpersonal communication process. These barriers to effective communication are filtering, emotions, information overload, selective perception, language, silence, communication apprehension, gender differences...
Words: 1386 - Pages: 6
...Effective Commination Amanda Wade HCS/325 11/17/2013 Shawn Matheson Effective Commination When we having effective communication is a huge proves of the information in a group or even the mean of any non-verbal, even verbal commutations when we are having to have a good listen skills, so when will know what is going on in the workplace. . Communication is so important because when we have good commutation we can have good results when it comes to one person or even can transfer one to another., they must be able to grasp all of the information that is being told to her or his to the sender. Where there is a reader, the people much be able to inform most effective and ineffective way so they can share all of the information even any of the ideas. * The techniques that have been most effective for sharing information and ideas Coworkers can communicate effectively but sharing formulate though or even options: in addition by sharing each other thoughts which can enhance motivation. When the coworker are talking they must have a respectful and supportive members when they are working with their team members. When a team can cause communication to become effective and ineffective due to the different cultural dissimilar and having the degree in which a person have many different thought of the process. “A team that is a small group with complement skills, who work together to achieve a purpose and hold themselves accountable for it accomplishments” (2007). When...
Words: 832 - Pages: 4
...Health Care Communication Methods Ceo Jeno HCS/320 July 28, 2014 Health Care Communication Methods There has been recent notification and development concerning the local nursing home. The nursing home is being purchased by a national group, and there will be new policies that will have to be implemented and residents will have to be displaced. There are communication barriers with some individuals within the nursing home, therefore, making this transition more challenging. Residents within the nursing home do not have local family and are not aware of these changes to come. Arrangements need to be made with effective communication and reassurance that these residents will be taken care of. As an administrator, we must follow state and federal regulations, also seeking quality housing for these residents. In moving forward with these changes, we will ensure placement for these residents and plan to adhere to HIPAA regulations, securing the privacy of theses individuals. As an administrator, one will establish effective communication and prepare family members for this transition. Communication comes in many forms; traditional, electronic, and social media. Communicating and contacting the individuals relatives will be the first step in implementing theses developments. Emails will be sent out to these relatives, phone calls will be made, and trips to the nursing home will take place. Some relatives reside long distances from the facility, making this transition more...
Words: 1136 - Pages: 5
...Why Communication is needed in the Workplace? Abstract Communication plays a crucial part in the realization of any workplace program or policy and aids as the foundation for healthy workplace practices. In all jobs there are going to be various challenges that people face each and every day. One of the most important is how communication is done in the work place. When there is information that you consider to be important it needs to be conveyed clearly and directly. When you are communicating in the work place, it will be most effective if it is clear, consistent and personal. When possible it should be shared in person so that physical cues like eye contact and body language can communicate your thoughts. Why Communication is needed in the Workplace? Workplace communication is the transmitting of information between one person or group and another person or group in an organization. It can include emails, text messages, voicemails, notes, etc. (Lombardo, 2003). Of all the problems that tend to manifest through the day, many are caused or at least could be prevented by using better communication practices in the workplace. With the upswing of know-how there is no way that all people can communicate effectively the same with everybody and there are a few things that all people can do in order to adjust communication in the work place (Osborne, 2003). For certain employees this can mean that an email is satisfactory and for others a direct communication will...
Words: 1803 - Pages: 8
...Insert name Professor’s name Course Due date ILM Introduction Effective verbal and nonverbal communication is an important aspect of business development in an organization. Companies spend a lot of resources to train their employees on the methods of communication so that they can effectively communicate with clients, vendors and with personnel within the firm. I work for a Container Freight Station that operates within the Port of Montreal. Our company specializes in handling containers and motor vehicles while providing free storage space for a specific number of days to importers and exporters. Our services are focused towards speeding up the process of transferring goods from the Port to our yard. This provides the client with ample time to clear with Port officials considering the complexity of documentation. In an effort to sell these services to our customers, the marketing team has to adopt good communication skills that can go further in convincing clients to sign working contracts with the company. This paper focuses on explaining a clear process of communication that will boost business development in a company. Discussion Effective communication skills help with diversity, especially in companies with language and cultural differences. Companies that train their domestic and foreign employees on how to communicate in the workplace harvest positive results with regard to communication skills. This also helps in avoiding misconceptions and cultural conflicts...
Words: 1425 - Pages: 6
...Effective Communication will help with better understanding of each other, and have a broader perspective. With effective communication bring more confidence, admiration, and a better work environment where we as people would be able to excel within the work place, having more creative thoughts, being able to problem solve more complex situations. Effective communication is good to have so that both parties will be able to convey the message in which each will understand. It will also help with everyday life setting whether it be dealing with work related relationships , or personal life. I have a experience a few times where I was to use effective communication in the workplace. One time I can recall, were there had been a discrepancy between a co-worker and I that was work related . I work for a Bank, within their retail card service department, lending for private label credit cards where I have to make decisions for financing based on a clients credit ratings, and my co-worker and I had a issue pertaining to lending of credit to the client. A few weeks had went pass where my co-worker and I had not spoken to each; although we were both on the same team, we had no form of communication towards each other, we were both stubborn when it came to issue at hand and wasn't backing down to each other opinions. It soon became a problem where it was becoming noticeable in the work place, and affecting my quality of work. Not only was the discrepancy affecting me and work-related...
Words: 498 - Pages: 2
...Health Care Communication Shelly Williams-Hughes HCS/320-L. Nix January 14, 2013 Introduction: To be successful in the art of communication you must learn and practice basic skill of communication. Communication is how information is shared between the receiver and sender, in order to be successful there are 5 basic rules to follow and the 6th being environment. I can't say once you have learned these basic rule that your communication problem will be solved on the contrary there will be other barriers the will affect the way we communicate such as reluctant consumers and cultural difference. Health Care Communication Communication is the ground work of understanding. Effective communication skills are essential for interpersonal and the work place with these skill, barriers that otherwise would make it difficult to communicate can be over come. According to(Heathfield)”To be successful in effect communicate here are five components and a six the over all environment”. The sender is the first component. The sender must deliver a clear detailed message which ensure that the receiver share meaning with the sender. Second is the context in which the sender deliver the message including” none verbal communication such as gestures body language, facial expression and tone of voice” (Heathfield).This component of communication is most effective when the receiver can see the sender. Not only is it important for the sender to deliver an effective there must be a listening...
Words: 861 - Pages: 4
