...INTERPERSIONAL COMMUNICATION FOR MANAGERS Organisation are dependent on communication, in which every individual exchanges ideas, messages or information by different ways: speech, signals or writings. Every fuction works according to communication received. Effective communication with accuracy and well timed helps organization effectively to achieve the common goal. Managerial communication makes an individual to exchange information and to acknowledge feedbacks within the organisation and makes an individual to perform and meet the organisational goals. Awareness of interpersonal communication process and knowledge of potential barriers helps to hone managerial skill in order to secure the effectiveness of the communication. Risky attitudes would be : • Always argues for long period with someone or some group in the organization • to be authoritarian, cold, unfriendly, arrogant, or insensitive • Polarizing the views or forces within the organization • Refraining from direct communication or contact with other co-workers • Shows a hostile attitude towards coworkers who have interdependent goal The Management Process Management Skills + Management Communication = Management Relationships Introduction The process of communication is intended to delivering a clear message from a sender to a receiver, using verbal or non-verbal channels. Managers communicate to share and analyse thoughts, information and ideas. Importance of effective...
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...[pic] Tariq Rafique "A confident speaker can handle weak areas of ppt presentation". Usually, in a presentation we speak to a group of people in one of three situations: (1)When we are doing most of the speaking ourselves either to inform or to persuade, (2) when we have more give and take with our audience, to answer questions, or (3) when we solve problems as a group. Certainly, most people would agree that terms such as speech or lecture imply that the speaker is doing most of the talking. All the presentations can not be perfect. There can be some weak areas in the presentation, which can decrease the credibility of the speaker but a confident speaker can handle weak areas of presentation by his confidence. There are many ways to boost the confidence during the presentation. Speaking in front of an audience is not an easy job, however, good preparation before a presentation is essential to boost our confidence during our speech. Following are some suggestion to boost one’s level of confidence in front of an audience. Usually, we are given a speech topic in advance. It can be a couple of weeks before. If so, we should make use of the ample time given to do some proper research. There are many ways to research on our topic. We can check out the daily newspapers for example, and cut out any relevant materials that we might need. With the advent of technology these days, we can easily research for our speech materials online as well. Also, we can check out E-Journals...
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...Cisco Unified Presence Deployment Guide Release 6.0(1) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Customer Order Number: Text Part Number: OL-12732-02 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS...
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...their IT systems in their own data center. But on-premises communications solutions are not for everyone, and many organizations are shifting to a secure hosted collaboration solution in order to: • Increase agility to quickly scale up or down • Extend collaboration applications to anyone, anywhere • Free up IT resources to focus on core business • Reduce total cost of ownership (TCO) • Replace an aging voice or video communications system The cloud can reduce complexity for users who just want to get their jobs done and enable new levels of collaboration. This brochure shares the experiences of actual customers who replaced their on-premises communications system with a secure Cisco Powered cloud service based on Cisco Hosted Collaboration Solution (HCS). © 2013 Cisco Systems, Inc. All rights reserved. 1 Table of Contents Increased Agility to Scale Up and Down.........................................................................................3 Global Document Management Company Sets Up Contact Center in Two Weeks...............................3 Life Insurance Company Adds New Locations Without Increasing IT Staff............................................4 Testimonial: Scotts LawnService Scales Contact Center Agents for the Season.................................5 Extend Collaboration Applications to Anyone, Anywhere, Using Any Device ................................ 6 Manufacturer Equalizes Communications Capabilities for All Dealers..............................
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...Company’s Phone System Company’s Phone System ITT Technical Institute Dearborn, MI Abstract We have decided to deploy Cisco Systems Inc. solutions for our telephony network. These solutions allow for teleconferencing, video conferencing, call forwarding, call waiting, multiple lines, voicemail, Do Not Disturb, call transferring and mobility with the Cisco IP Communicator. We have decided to use the Cisco DX600 phone for office use at each user’s desk. For a mobility solution, we have gone with the Cisco IP Communicator version 7.0.4. These solutions used together in conjunction with the Cisco Unified Call Manager will provide for a robust telephony network that will allow for communication for employees no matter their needs and situations. Company Phone System We will explain our phone network at a high level to show the why our phone network will be more than capable of fulfilling the company’s telecommunication needs. Desk phone The Cisco DX600 phone system is designed to allow employees the ability to communicate with peers and customers providing clear, crisp call quality coupled with the ability to participate in video conferencing at the comfort of their desk. Properties The Cisco DX600 provides the user with many different abilities to work in conjunction with their peers and customers. The Cisco DX600 comes equipped with a 7” display and resolution of 1024x600 (www.cisco.com1). To compliment this display it also has a 1080p High-definition internal...
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...Implementing Cisco Unified Communications Manager Part 2 Duration: 5 Overview: This course follows on from Implementing Cisco Unified Communications Manager, Part1 (CIPT1) v8.0 and prepares delegates for implementing a Cisco Unified Communications solution in a multisite environment. It covers globalized call routing, Cisco Service Advertisement Framework (SAF) and Call Control Discovery (CCD), tail-end hop-off (TEHO), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility. Delegates will apply a dial plan for a multisite environment including TEHO, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN.Delegates will also enable Call Admission Control (CAC) including Session Initiation Protocol (SIP) Preconditions and automated alternate routing (AAR). Course Code: CIPT2V8 Price: € 1,700 Target Audience: The primary audience for this course is Network Administrators,Network Engineers and CCNP Voice candidates. Objectives: After you complete this course you will be able to: Describe multisite deployment issues and solutions, and describe and configure required dial plan elements Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode Implement bandwidth management and CAC to prevent oversubscription...
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...February WIN-T Exercise (JNN/STT/HCLOS) Subject of Instruction: * Provide Internet Connectivity, Data/Voice over IP. & Video Services * Configure Line Of Sight Services (HCLOS) Instructors: SPC Woolls / SPC Poirier Assist- SGT Diaz Duration 8 hrs. References: Student Guide. Student Handout. WIN-T-INC1-STT-O&M-SG-A02 WIN-T-INC1-SHLTR-O&M-Vol2 Cisco SWITCH & ROUTER CONFIGURATION CISCO CALL MANAGER (CCM) & SYSTEM CONFIGURATION TM-11-5895-1868-13&P. TM-11-5820-1162-13&P. TM-11-5820-1163-23&P. TM 11-5820-1183-13 TM- 9-6615-641-10. Resources needed: JNN/STT/HCLOS M1097-HMMWV x2 10kw Gen. & 5kw Gen. Subject of Instruction: (BCPN/STT/HCLOS) * Provide Internet Connectivity, Voice over IP. & Video Services * Configure Line Of Sight Services (HCLOS) Instructors: SGT Williams / SPC Dzurayev Assist- SGT Diaz Duration 8 hrs. References: OPERATOR’S, UNIT AND DIRECT SUPPORT MAINTENANCE MANUAL Student Guide. Student Handout. ACUS/HCLOS/31P CISCO CALL MANAGER (CCM) Cisco SWITCH & ROUTER CONFIGURATION WIN-T-INC1-STT-O&M-SG-A02 WIN-T-INC1-BNCPN-SG-Vol1 * WIN-T-INC1-BNCPN-SG-Vol2 TM-11-5895-1868-13&P. TM-11-5820-1162-13&P. TM 11-5820-1163-13 &13-1 TM 11-5820-1183-23P TM- 9-6615-641-10. Resources needed: BCPN/STT/HCLOS Power Strips & Extension Cables Power Distribution Box M400, M200, M60, M40, M46 and Universal Adapter. M1097-HMMWV x2 ...
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...Measures related to training and development generally allow companies as well as individual employees to benefit from increases in productivity, safety at the work place and well-being as a result of improved skills and enhanced knowledge. According to Armstrong (2001), training is defined as “planned and systematic modification of behaviour through learning events, programmes and instruction” that allows the individual achievement of skills, competencies and knowledge required for effective working. Within this definition, there are two aspects which might be seen as the most significant elements of training. At first, the fact that training is supposed to be planned and systematic needs to be highlighted. Moreover, the second aspect to be highlighted is related the objective of training, which is described as enhancement of specific work-related abilities. A simple but systematic model which captures the characteristics of training and development described above is the so called training cycle. It is characterised by displaying training not as a single and occasional event with a fixed starting and end point, but as a continuous process and an infinite circle. (Tayler, 1991) Since the 1970s and to the present the training cycle is the conventional model for organisational training and development. Originally and referring to Armstrong (2001), Donelly (1987) as well as Kenney & Reid (1986) the training cycle can be divided into four stages. As a first step in the cycle...
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...Elizabeth Lisosky Different Communication Styles Among Management BUS501: Business Communication Dr. Conry August 30th, 2015 Introduction This paper will explore the communication styles of two different managers from the author's current or most recent workplace. The manager's styles of communications will be compared and contrasted. Technology also plays a role in communication style, which will be further discussed. This paper will determine which manager has the most effective form of communication as well as determine long-term consequences for each manager's communication style. Every manager or leader has a distinct style of communication. The style of communication affects the manager's ability to connect with others. It also affects how the manager is perceived by others and whether those people will trust the manager. The Four Styles of Communication There are four main styles of communication: the support-relater, the analyzer-thinker, the promoter-socializer, and the controller-director (Stirling, 2009). The support-relater is a person who is very easy to work with and strives for good team morale (Communication Styles). The analyzer-thinker is a person who is socially reserver and has a more analytical communication style (Fung, 2014). The promoter-socializer prefers to work with others and build social relationships. They also have a fast-paced, aggressive communication style (Communication Styles). The fourth and final communication style is the controller-director...
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...COMMUNICATION CHANNELS http://www.tutorialspoint.com/management_concepts/communication_channels.htm Copyright © tutorialspoint.com Introduction In an organization, information flows forward, backwards and sideways. This information flow is referred to as communication. Communication channels refer to the way this information flows within the organization and with other organizations. In this web known as communication, a manager becomes a link. Decisions and directions flow upwards or downwards or sideways depending on the position of the manager in the communication web. For example, reports from lower level manager will flow upwards. A good manager has to inspire, steer and organize his employees efficiently, and for all this, the tools in his possession are spoken and written words. For the flow of information and for a manager to handle his employees, it is important for an effectual communication channel to be in place. The Working of a Communication Channel Through a modem of communication, be it face-to-face conversations or an inter-department memo, information is transmitted from a manager to a subordinate or vice versa. An important element of the communication process is the feedback mechanism between the management and employees. In this mechanism, employees inform managers that they have understood the task at hand while managers provide employees with comments and directions on employee's work. Importance of a Communication Channel ...
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...INTRODUCTION • Communication is a vital part of creating and maintaining a safe and efficient workplace environment. How we interact with clients and staff will affect how well the organisation functions and how satisfying you find your job to be. • In this day and age ‘information explosion’ is a well known expression. While the amount of information that is circulating can be daunting, the process is improved when: all staff develop good interpersonal skills, and routine workplace procedures are put into place. The Vital Organ of Management Just as vital as your brain, heart, lungs, kidney, liver, pancreas, and spleen are to sustaining human life, communication is vital to management. Through the process of communication, organizational members will exchange information with one another in an effort to influence each other's thoughts, behaviors, attitudes, and understandings. Communication is the fundamental process a manager will use to plan, lead, organize, and control. Without communication, a manager would be unable to convey organizational needs, agendas, values, goals, authority, relationships, and any other related organizational factor. Much like your vital organs, communication is necessary for all business activities in some form or another. Put simply, vital organs are necessary to sustain life in a human, and communication is necessary to sustainorganizational success. The Nature of Managerial Communication Whether working for a manufacturer, restaurant...
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...How does lack of managerial communication effect worker’s productivity Brian Sadowski Dr. Sami Khan Management and Research Foundations (MGMT 500) 6 December 2015 Abstract Managerial communication does not restrict itself to corporate presentations, meetings, conferences, and media relations, official correspondences like business letters, memos, proposals and reports. This is quite obvious from the fact that today we have “ hi-tech” communication like intranet, internet, teleconferencing, video-conferencing, net meeting, etc. as part and parcel of our professional communicative life. But, communication is not always formal. In fact, informal communication is far more active in the work place than formal communication. With the lack of communication it can affect the performance of employees because of lack of direction, policy or instructions. Having the proper managerial interaction can increase the employee’s performance and ultimately meet the organizational strategic goals. Introduction Employees spend on average between 25% to 70% in face-to-face conversations with other employees or clients, and about 88% to 93% dealing with unscheduled communication with others within departments (Dasgupta, 2014). This heightens the level of informal communication employees have within the organization. Communication of this nature is sometimes supported by opportunity, and sometimes impulsiveness. On one hand, it augments...
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...Communication Channels for three different Scenarios Marinela Diko MGT/521 November 5, 2012 University of Phoenix Communication Channels for three different Scenarios Humans are entity with higher consciousness and what distinguishes us from entity with the lower consciousness among other things is effective communication in different situations. So deciding the right communication method is a factor key to provide good results between different society groups where the individual is involved. To decide the channel of communication in a business environment is a finesse and skill. Good communication skills are bridge to career success. Scenario I In the first scenario it is necessary interaction between the two communications, Face -to - Face communication and written communication. Oral communication Face -to-Face communication meeting. The right choose of communication in the first part of this scenarios would be a Face-to-Face communication meeting, because we have a big business project ahead and we have to discuss with each other in our team .Oral communication in this case is a speed one , and we don’t have time to lose. Rapid feedback and responses are in minimal time and is the best way to get information and ideas to and from employees. The message is not routine so is needed a rich channel like Face-to-Face meeting, the purpose is very ambitious. The direction of communication in the first part between manager and his team is Downward, because it flows from one level...
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...PART I: INTRODUCTION The past few years have witnessed a significant increase in the role of communication in the success of an organisation, arousing colossal concerns of experts and organisation managers worldwide. Indeed, whether a company is large or small it is a truism that, financing, talent, experience and materials are not enough to succeed unless proper internal communication system are in place that enables smooth operations and enhances business activities (Tourish & Hargie 2009). Due to this significant nature of organisational communication, organisations such as Cordina Farms should focus special attention on how their employees and managers communicate within the company. 1.1. A Brief Description of Cordina Farms Cordina Chicken Farms is an Australia owned family business with over 60 years of experience in Australian Poultry industry. The company was established by Rosario Cordina and his son Joseph in 1948 in Girraween, NSW, where it still operates today. From the modern manufacturing and distribution plant located at Girraween (NSW), Cordina Farms process, prepare and distribute a wide range of fresh chicken products to Sydney, Newcastle, Wollongong and ACT areas as well as several major intrastate centres in Queensland. The company has recently added to their distribution areas Victoria and South Australia. From an operation that was founded and run by few family members, Cordina Farms now has grown to a payroll of over 600 full time employees in six...
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... |11 | | |Communication and | | | |Information Technology | | | |Lecture Outline | | | |Introduction | | | |Understanding Communication | | | |What Is Communication? |In the dynamic global environment of today’s organizations, the | | |Functions of Communication |ability to communicate effectively is a vital skill for managers in| | |Interpersonal Communication |every area of business. Your students will learn in their study of | | |Methods of Communicating Interpersonally |Chapter Eleven that everything a manager does during the workday | | |Barriers to Effective Interpersonal...
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