...Functions of Management Milton Jones MGT 330 August 9, 2011 Yvonne Jordan Four Functions of Management The essential responsibility to any business lies in the hands of their managers. How these managers provide the planning, organizing, leading and controlling, reflects on the success of reaching company goals and continuing to maintain competitive advantage. Maintaining these four functions requires managers to form groups of employees who will help to complete each plan successfully. According to (Bateman, & Snell, 2007), “In the business world today, the great executives not only adapt to changing conditions but also apply—fanatically, rigorously, consistently, and with discipline—the fundamental management principles. These fundamentals include the four traditional functions of management: planning, organizing, leading, and controlling. They remain as relevant as ever, and they still provide the fundamentals that are needed in start-ups as much as in established corporations. But their form has evolved.” Planning The very first function in the management process is known as planning. Basically, the determination of success or failure for any manager lies within each manager’s planning procedure. According to (Bateman, & Snell, 2007), “Planning is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals. Planning activities include analyzing current situations, anticipating the future, determining objectives...
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...Chapter 1 1. How can information technology support a company’s business processes and decision making and give it a competitive advantage? Give examples to illustrate your answer. The term information technology refers to the various hardware, software, networking, and data management parts that are a necessity for the system to function (pg. 8). Businesses regularly utilize computer-based information systems in order to record customer purchases, keep track of inventory, pay employees, buy new merchandise, and evaluate sales trends. Without the support of information technology, businesses would ultimately fall apart. For example if a business did not choose to use computer-based information systems, they wouldn't be able to evaluate what items were selling better than others and ultimately lose valuable information for future success. Information technology can also aid in decision making for a business. Decisions are made based on analysis provided by computer-based information systems. For example a store manager may make the decision whether to discontinue an item for sale or keep it on the floor due to analysis of sales trends provided by computer-based systems. Lastly information technology helps business gain a competitive advantage. A competitive advantage is gained through computer-based information systems by applying innovative application of information technologies (pg. 9). For example a store manager installing touch screen kiosks throughout the organization...
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...consideration. For example, trade barrier is also implemented in different firms of local laws. If necessary, a report regarding the political risks needs to be completed before its international marketing (Bell, 2001). Economic: The economic situation in destination countries, the impact of currency fluctuations on exchange rates, the development of local market, the local market structure (Barney, 1996), the local human resources and the predisposition of local consumers are all very important issues for Siemens to consider (Bierly,1996). The global economy just experienced the financial crisis; Siemens’ business in most countries also experienced a downturn. Another problem is that, together with the financial crisis is the tightened credit system for Siemens, which brought a lot of trouble to its business. The...
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...Medical Tourism Industry - Advantage India C.B. Venkata Krishna Prasad* Traveling abroad for health is not a new phenomenon. Medical tourism is actually thousands of years old. In ancient Greece, pilgrims and patients came from all over the Mediterranean to the sanctuary of the healing god, asklepios; the god of healing was located at Epidaurus. In roman Britain, patients took the waters at a shrine at bath, a practice that continued for 2,000 years. During 18th century wealthy Europeans used to visit health resorts in North Africa. But in the past seven years or so, the movement has accelerated sharply. It is growing rapidly and turning out to be an immense business opportunity for nations which have the strategic advantage of having resources in terms of medical technology, infrastructure and right human resources. Cross-border travel for health reasons is a $40 billon market and growing at over 15% a year throws up huge opportunities for anyone smart enough to tap it. Broadly defined as a collaboration of medical services with the tourism industry, healthcare tourism offers cost effective medical services for individuals who cannot afford these services in their country due to high costs or to people who are tired by long waiting times. Also patients from countries, where treatment is not available, can avail the benefits of healthcare tourism. Countries that are actively promoting healthcare tourism include Belgium, Singapore, Malaysia, India, Thailand, Cuba, Costa Rica,...
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...Needs Assessment for Quality In order for a hospital to survive the competition in today’s healthcare world, a hospital must be aware of opportunities to grow and reduce costs and be supported by Total Quality Management Process. The TQM process helps the hospital to create new products, ensure the standards of quality and client satisfaction and deliver improved services. In addition, the TQM process also helps in improving a company's bottom line profits by increasing operating efficiencies, eliminating waste, and creating working conditions conductive to productivity and company growth. The employees must work in healthy environments, which maximizes their efficiencies and enables them to perform at their best levels. In both the short-term and long-term, the quality improvement process pushes the company from different angles to achieve strategic goals and plans. One of the important processes of patient care is proper medical documentation and updated medical records. Description of chosen process Accurate and complete medical documentation is the responsibility of medical transcriptionists. However, the challenges to medical transcriptionists and the medical transcription industry are complex and varied. Pressures associated with cost, demand, workforce limitations, technological development, globalization, policy and awareness issues come together to create a picture that changes depending on one’s perspective and point of view. Trying to assemble these factors...
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...Industry Insight – Indian Diagnostic & Pathology Test Laboratory Indian Diagnostic & Pathology Test Laboratory Industry Insight April 2009 4th & 5th Floors, Astral Heights, Road No. 1, Banjara Hills, Hyderabad-500034, India Tel: +91-40-23430203-05, Fax: +91-40-23430201, E-mail: info@cygnusindia.com Website: www.cygnusindia.com Disclaimer: All information contained in this report has been obtained from sources believed to be accurate by Cygnus Business Consulting & Research Pvt. Ltd. (Cygnus). While reasonable care has been taken in its preparation, Cygnus makes no representation or warranty, express or implied, as to the accuracy, timeliness or completeness of any such information. The information contained herein may be changed without notice. All information should be considered solely as statements of opinion and Cygnus will not be liable for any loss incurred by users from any use of the © Cygnus Business Consulting & Research Pvt. Ltd. 2009 2 publication or contents Industry Insight – Indian Diagnostic & Pathology Test Laboratory SYNOPSIS According to Cygnus estimates, the Indian diagnostic and pathological labs test services market was valued at Rs66.87 billion in FY2008. Indian diagnostics and pathological labs, based on the working level, are classified into high-end labs, accounting for 38% of the market share, manual labs (28%) and second-level regional labs (34%). By therapeutic segment, the major share is held by biochemistry (38%), followed by...
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...Running head: QUALITY SURVEY SERVER Quality Survey Server Eduardo Woods Western Governors University Quality Survey Server Quality Survey Server The world of healthcare is changing. Patient care is reported out to the public by WebMD, Google, and quality surveys. Patients are more informed, but don’t have the full context to base their opinions in reality. Hospital visits, whether inpatient or outpatient are measured by HCAHPS. (The Hospital Consumer Assessment of Healthcare Providers and Systems) The survey is a great tool to measure patient outcomes and level of quality provided by hospital staff members. The disadvantage is the data is collected weeks, to months afterwards and the feedback is not being addressed in a timely manner. The “Quality Survey Server” is a new opportunity, a new and immediate way to collect and make data-driven decisions. The QSS is a service that hospitals can use to acquire their patient experience outcomes. The survey questions will measure patient’s experience either before their appointment or after. The development of the survey will be based on management choices. Data will be collected and put onto a survey poll report that the manager or leader of the department can view real-time. The Quality Survey Server has other modules available for purchase. The QSS dashboard is a service which aggregates the data and delivers a comprehensive quality metrics dashboard. The dashboard will provide detailed analysis and graphics providing...
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...conducted to examine its current business strategies. A strengths, weakness, threats, and opportunities (SWOT) analysis indicated that HCA’s internal strengths outweighed its weaknesses and the external threats outweighed the opportunities. HCA’s current mission and values statements are sufficient to support its success, but improvements can be made in each. Primary strategic emphasis is through an application of expansion and maintenance of scope adaptive strategies. Secondary efforts include a limited application of market entry and competitive strategies. Applying a threat, opportunity, weakness, and strength (TOWS) matrix to analyze their strategies indicates that HCA should be focusing their efforts in the future quadrant, or more specifically on related diversification, vertical integration, and penetration strategies. Application of these strategies will allow HCA to better meet the needs of its communities and maintain a competitive advantage over its competition. Table of Contents...
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...the case study, a 350 bed not for profit supplier of surgical and medical services, Scarlett Hospital was presented with a dilemma of losing patients. The improvements in infrastructure of transportation have sourced the Scarlett Hospital top executives to reflect on the effect of a construction of new highway might have on the facility. Easy admission to the larger Salem city and its institutions of healthcare fetches the risk of prospective consumer’s loss to Scarlett Hospital. CEO and the president of Scarlett Hospital, Timothy Rogers is endowed with the decision making of discovering finest strategy for the Scarlett hospital to continue being competitive with the bigger facilities in Salem. Timothy Rogers believes his beliefs to convey the utmost medical care quality will carry on helping Scarlett Hospital contend in the additional competitive surroundings. For 14 years Timothy Rogers has been working with Scarlett Hospital proceeding to the merger amid two contending hospitals. With having earlier experience countenancing challenges from additional institutions of healthcare, I believe Scarlett Hospital and Mr. Rogers are prepared to contend with the additional effortlessly accessible Salem institutions. Complacency Complacency relates to self-satisfaction particularly when escorted by ignorance of real danger or deficiencies; it can be a case of typically uninformed or unaware self-satisfaction. When tackling with complacency, the pitch habitually place by irritated...
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...save money for a paper chart to digital version that contains all of a patient's medical history from one practice. EHRs are designed to contain real-time order checking system and share information from all providers involved in a patient’s care. By using certified electronic health record (EHR) technology to Improve quality, safety, efficiency, and reduce health disparities Engage patients and family Improve care coordination, and population and public health Maintain privacy and security of patient health information EHR data can also be created, managed, adopting performance measures and staff from across more than one health care organization. Coastal Medical Center have to join the 95% of hospitals eligible for the Medicare and Medicaid EHR Incentive Program which had achieved meaningful use of certified HIT or Stage 4 of the Adoption Model as of December 2015. - b) Clinical Information Systems (CIS) is a computer based system that is designed to improve coordination of care to lead to a better outcome g and making available clinical information important to the healthcare delivery process. Which will increase awareness among Coastal Medical Center members and the larger community of ways that it’s working to successful and effective development, implementation, and evaluation of clinical information systems - c) Telehealth or E-Health could be used at Coastal Medical Center to improve quality and efficiency of care and the TV and phone for telehealth infrastructure...
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...A Comparative Overview of Two Health Care Organizations: As It Relates To Customer Service Khairah Rida Berkeley College Professor Silverman HEA_260_SECOL In any successful organization it is imperative for much attention to be allocated towards the formulation of strategies in an effort to gain a sustainable advantage. These organizations follow a methodical strategic development process where they establish their mission, vision and values. Of which is significant to the process as it correlates with customer satisfaction –The Mission of an organization tends to have an external bearing, however its objective is to orientate the establishment with the population in which it serves. Furthermore, the Mission is intended to help the organization network their services to the needs or demands of the population; in doing so will allow for the establishing of their target market. The Vision of an organization expresses their ideal concept for the future, purpose and values. In terms of customer service, the organization’s vision provides employees with direction in relation to performance and expectations; as well as influence customers’ perception as to why they should utilize the organization’s services. Subsequently, businesses conclude all precise goals and outcomes that would represent the realization of their vision; and from this follows the identification and determination of essential issues, including any internal and (or) external persuasions that...
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...Accountable Care Organizations: Key to Transforming Healthcare? The Talia Goldsmith, MHA Candidate 2011 Suffolk University Sawyer Business School HLTH 890AE: Healthcare Strategic Management Professor Richard H. Gregg, M.A., M.B.A. April 28, 2011 Table of Contents Objective .....................................................................................................................................3 Introduction ..............................................................................................................................3 Overview of ACOs as a Mandate and an Opportunity for Healthcare Organizations............................................................................................................................4 Examples of Missions, Visions, Values and Goals for ACOs........................................6 Mission ................................................................................................................................................. 6 Vision ....................
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...health care activities in order to better serve patients and immediate communities. A quality improvement plan thus helps in the selection of high priority areas and the utilization of evidence-based practices in conducting the improvement (Berenguer et al., 2010). In view of the healthcare improvement needs of Sunlight Hospital, this paper seeks to classify and justify five measurements of quality of care in a hospital, specify the four main features in a health care organization that can be used in the design of a quality improvement plan, and suggest the salient reasons quality of care would add value and create a competitive advantage to sunlight hospital. Five measurements of quality of care in a hospital There are several quality measures that can be used to gauge how a hospital delivers healthcare to its patients. In most cases, each quality measure targets a specific aspect of a hospital’s healthcare system. Here are five measures of quality that can be used to assess how patients perceive the quality of care provided by hospitals such as Sunlight Hospital of California. 1. Structural measures of quality Structural measures assess the infrastructure of the hospital and other healthcare areas, such as doctors’ office. The aim is to assess the level of care that can be provided by the given infrastructure. The measures may include staffing of such facilities, the professional ability of the staff, the policy guideline within which care is delivered, and the resources...
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...Introduction Yunnan Baiyo Group (YB) develops traditional Chinese medicine. In 1902, Baiyo (originally Qu Huanzhang Panacea) was formulated by Qu Haunzhang (respected practitioner of Chinese Medicine) from an assortment of natural herbs in Yunnan Province. During the years, Yunnan Baiyao gained a great reputation in China for its ability to treat open wounds, muscular sprains, bruising and arthritis, and the ability to invigorate the blood circulation. This was effective in treating soldiers during warfare and it became a part of the first aid kid of the Chinese armed forces. Growth In 1996 Yunnan Baiyao Limited Co. and three other producers were integrated into Yunnan Baiyao Group Co. through joint shareholding. China became member of the WTO, which increased the competition landscape. In 2002 , Baiyao Da Yao Fang Ltd (a drugstore chain) was established and Wuding Planting Base was established to carry out the forward vertical integration. Industry players are adjusting to open market and multinationals were coming into play. Many of YB products had reached maturity and growth potential was limited in current state. To respond to current challenges YB established a series of strategies “one core and four growth areas”. The “one core” would focus on the YB headquarters and the three companies it had acquired, as well as the sales network. Symptoms In order to depict the problem for YB there were three issues. Firstly, it is evident YB has a growth issue...
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...Gloves On: The Presence of Competition in the Healthcare Industry Gina Ruggiero HCA 421 Instructor Celya Tilley August 23, 2013 The driving force of any business is that of competition; the healthcare industry is no different. The presence of competition provides a need to grow and continually offer quality services or products; however, the competition in the healthcare industry can be a very daunting at times. The cost of medical care is rising and patients are expecting a certain level of high-quality care due to the vast amount of information available to them. Patients are now armed with knowledge; they are true consumers who look for the best quality care for the very best price. This paper will discuss the different forms of competition that takes place in health care, evaluate the benefits and pitfalls of competition while suggesting alternatives given competition were not the prime driver of operations in the healthcare industry, explain the essence of successful competition and the use of competitive intelligence and describe the influence competition has on the services offered by health care organizations and the choices patients have. Competition drives businesses to work at their full potential and forces them to constantly evaluate their business strategy and make changes when necessary. Competition also has the ability to force health care organizations to compete for business by lowering their costs of services provided; this competition...
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