...OUTLOOK FOR COMPUTER SUPPORT SPECIALIST WITHIN THE NEXT 5-10 YEARS Introduction Ever since I was a child I have always enjoyed working with computers and finding ways to solve problems. Whenever my family and I had computer problems we would hire computer specialists to fix our computers. Among those specialists was a busboy who worked at my family’s Thai restaurant; and on the side he operated a computer support store. Another specialist is a good friend of mine who works at Volkswagen as a computer support specialist; he has stopped by my house several times to retrieve corrupted files, reformat computers, in addition to adding more memory storage. I was always fascinated by his techniques. For example, he was able to fix my computer from his office while I was at home. Up until then I didn’t know that it was possible to view another person’s desktop from your own desktop. I am interested in becoming a computer support specialist also due to the fact that my parents’ Dearborn restaurant is still being operated in the old fashion way with a traditional cash register. The most irritating thing about operating a popular restaurant without advance technology is making mistakes on orders because they are hand written. In addition, calculating profit by hand is very tedious for the owner. In the past we have had employees steal money and throw away checks that were to be accounted by the end of the day. I feel that if my parents had the up to date advance technology equipment...
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... New Employee Training Companies seeking new employees for a position as a computer support specialist have different requirements. Some organizations prefer employees to obtain up-to-date certifications, but some organizations prefer for new employees to have an associates or bachelor’s degree (JobBank USA, 2010). Although the employee may meet the educational requirement to obtain a job as a computer support specialist, the company must make sure that the employee is capable of performing the unique operations of the company. Computer support specialist should be kept up-to-date on the latest technology since technology changes every day. New employees should be evaluated to see if they need additional training. According to Bohlander and Snell (2007), competency assessment focuses on the sets of skills and knowledge employees need to be successful at knowledge-intensive jobs. Competency assessment is a superior way to see if an employee needs additional training to perform the tasks of a job. A company or organization can ask employees to perform certain tasks required for the job, to see if the employee needs additional training. Implementing the correct training program is important to organizations. If the training process is not done correctly, a company can waste a large amount of money by providing poor training to employees. For entry-level positions as a computer support specialist, apprenticeship training can be very effective. Apprenticeship training is common...
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...IT 331-CNS Capstone Network Solutions LLC 6/22/2012 Network Solutions IT Staff * Victor Santiago - Network, Systems Manager Job Description: Managers of information technology provide leadership, team management and stewardship for an organization's IT-enabled business systems, solutions and processes. They manage the technology portfolio, which typically includes personal computers, mainframes, servers, data storage, networks, middleware, Internet services and other IT systems that comprise the core infrastructure. Managers of information technology are dynamic, engaging and personable technologists, and provide leadership during projects ranging from large, strategic initiatives to small systems upgrades. * Jason Rush - Project Manager, Network Analyst Job Description: IT managers these types of managers are accountable for making certain an application, computer hardware product or service remains on target throughout the development process and delivery stages. They may have oversight of computer programmers, IT professionals, and system administrators. They have to also provide effective leadership and marketing communications expertise. A project manager job description can be defined as anyone that is given the responsibility of taking a project from start to finish and completing all the objectives along the way. At the same time maintaining control over what is said to be the three most important components of any job, Time, Cost, and Quality. More than...
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...com/product/cis-417-week-2-assignment-1/ Contact us at: SUPPORT@ACTIVITYMODE.COM CIS 417 WEEK 2 ASSIGNMENT 1 – COMPUTER FORENSIC OVERVIEW Suppose you were recently hired for a new position as the computer forensics specialist at a mediumsized communications company. You have been asked to prepare a presentation to the Board of Directors on your main duties for the company and how your position could help achieve business goals based on security and confidentiality. You are also aware that the company has just had some issues with employee complaints of ongoing sexual harassment over email and instant messaging systems but has been unable to obtain adequate evidence of any kind. Write a two to three (2-3) page paper in which you: 1. Explain the basic primary tasks, high-level investigation processes, and challenges of a computer forensics specialist. 2. Provide an overview of how computing devices are used in crimes of today and how these crimes can affect a company’s data and information. 3. Discuss how computer forensics investigations pertain to the law and trying of cases. More Details hidden… Activity mode aims to provide quality study notes and tutorials to the students of CIS 417 Week 2 Assignment 1 – Computer Forensic Overview in order to ace their studies. CIS 417 WEEK 2 ASSIGNMENT 1 To purchase this visit here: http://www.activitymode.com/product/cis-417-week-2-assignment-1/ Contact us at: SUPPORT@ACTIVITYMODE.COM CIS 417 WEEK 2 ASSIGNMENT 1 – COMPUTER FORENSIC OVERVIEW Suppose...
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...assigned to you. The salary for this position ranges from $48,000 for a Support Specialist to $120,000 for a Computer and Information Systems Manger. Employment Outlook The job outlook for this career field is promising. It ranges from an increase of 25% for Computer Systems Analysts to an increase of 15% for Computer Support Specialists. This is a rapidly expanding field that is creating more employment opportunities. The need for employees who possess this skill set and knowledge of Information Technology will continue to grow as technology continues to be more integrated with our everyday lives. Education Requirements The education requirement for this career field is at least a Bachelor’s Degree in a course of study pertaining to Information Technology. The difficult aspect about this career in particular is the small amount of entry-level jobs available for recent graduates. Because of the lack of entry-level jobs, accumulating the needed experience to meet the needs and expectations of a potential employer has become difficult. Positions Available Information Systems Manger $120,950 Network System Administrators $72,560 Database Administrators $77,080 Computer Network Architects $91,000 Computer Support Specialists $48,900 Computer Systems Analysts $79,680 Security Analysts $86,170 Web Developers $62,600 Software Developers $93,350 Computer Hardware Engineers...
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...ACE Associate Project Manager CAPM Certification CBAP" - Certified Business Analysis Professional CCCI - Certified Computer Crime Investigator CCE - Certified Computer Examiner CCFT - Certified Computer Forensic Technician CCSA/CCSE Check Point CEECS - Certified Electronic Evidence Collection Specialist CEH - Certified Ethical Hacker CEIC - Computer and Enterprise Investigations Conference CFCE - Certified Forensic Computer Examiner CFE - Certified Fraud Examiner CFIA - Certified Forensic Investigation Analyst CHFI - Certified Hacking Forensic Investigator CIFI - Certified International Information Systems Forensic Investigator CISA - Certified Information Systems Auditor CISM - Certified Information Security Manager CISSP - Certified Information Systems Security Professional CISSP-ISSAP - Information Systems Security Architecture Professional CISSP-ISSEP - Information Systems Security Engineering Professional CISSP-ISSMP - Information Systems Security Management Professional CIW - Certified Internet Webmaster CNA - Certified Novell 5 Administrator CNE - Certified Netware Engineer CNSS 4013 Recognition CPE - Certified PGP Engineer - PGP Corporation CSA - Certified Security Analyst CSE - Certified Steganography Examiner CSFA - CyberSecurity Forensic Analyst CSICI - CyberSecurity Institute Certified Instructor CSIH - Certified Computer Security Incident Handler CSTA - Certified Security Testing Associate CSTP - Certified Security Testing Professional ...
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...Micros relies heavily on ground technical expertise and support for its products with its regional corporate support offices in Asia, North America, South America, Russia and Europe and also many sales and distribution staff in various other countries across all time zones. • Family owned business. • Multinational company. • Manufacturers and suppliers of lasertag equipment as well as a range of products for the entertainment and theme park industry. • Location Head Office: Carlton, Victoria (Australia) Employees: Less than 20. • Support Branches Asia, North America, South America, Russia, Europe. Employees: Sales and technical support staff only. • Major Clients Family Entertainment Centres (FECs) Future Direction – P&C Micros To cater for increasing product demand, and to help keep costs down, the company has recently moved manufacturing and production to China. This resulted in some restructuring of staff conditions at Head Office with a change to job structure and expected work requirements of some staff. The company intends to expand further in China and aims not only to increase production output, but also to increase sales numbers in Asia and the surrounding regions. Survey Report – What are the HR needs? The Managing Director and Office Manager have identified that the company currently has the following HR needs: 1. Network and Internet Specialist … (full time) To help facilitate the smooth operation...
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...computing refers to the use of computers for both business and personal use. 2. The first computers used widely in businesses were available during the 1940s. 3. The goal of transaction processing on early computers was to replace as much manual processing of business information as possible with automated processing. 4. Among the reasons for the growth in decentralized computing was the availability of inexpensive personal computer hardware and productivity software. 5. The applications development backlog was due to the inability of computer professionals to design and write programs fast enough to keep up with the demand for new applications. 6. All knowledge workers are computer professionals. 7. A knowledge worker is another name for a computer user. 8. Use of a computer’s graphical user interface means that users no longer have to remember which command to enter to perform a task. 9. To operate a graphical user interface, a user types keyboard commands to tell a computer which tasks to perform. ____ ____ ____ ____ ____ ____ ____ 10. The Information Technology department is a modern name for the Data Processing department. ____ 11. Distributed computing links large-scale systems and personal computers to meet both organizational and individual worker needs. ____ 12. Computer departments in most organizations today are called data processing departments. ____ 13. One way to classify end users is by whether they use a computer occasionally, frequently, or extensively...
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...Your Career goals Topic: Computer Technology Carrer 1. Why did you choose this career? I choose this career because this is what I want to do and study. I always licked computers and I know it’s a growing career. 2. Education Requirements? There are several ways to go about obtaining this career as stated on computer technician job description you can obtain this career by acquiring an associates degree from select community collages, complete a post secondary training school or enroll in an online school. 3. What experience is needed (if required) The only experience required is a associates degree or technical training in the field and a Hart for technology. 4. Potential salary? As stated on computer technician job description a computer technician can make any where from $30,000 to $65.000 a year depending on how much training and how good you are. 5. A brief job description ? A computer technician or IT provides a wide range of technical support to individuals and businesses using computer software, hardware ,help lines and other equipment depending on specific responsibilities, IT's may go by several different titles including computer repair technician, technical support specialist, help desk technicians, field service technicians and information technician support administration. The difference between Tec support and help desk, Tec support and help desk are both in the same tear as call center services but the differences is that help...
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...Computer Forensics Investigator/Specialist Entry Level Position & pay: Forensic Specialists work in a variety of places such as police departments, government agencies, prosecutors’ offices, law firms, insurance companies, hospitals, and consulting firms. Starting salaries in the field can also range as high as $100,000, but wages vary greatly by employer and specialty. Some entry level positions are Evidence custodians who acquire digital media & Forensic Investigators or the Forensic Consultants who usually work with everyday investigations. Starting pay is around $45,000 on average a year and increases with experience. Working with law enforcement as a computer forensic investigator: Usually your education is paid for and you get immediate experience. The average salary is $58,000 a year. Working in the military has government benefits, but salary is often less. Job Description: Computer Forensic Investigators assist individuals, businesses, and attorneys by finding and analyzing information. They connect clues to uncover facts about legal, financial, or personal matters. They investigate computer crimes such as identity theft, harassing e-mails, and illegal downloading of copyright material. They also recover deleted e-mails and documents. Computer Forensic Investigators can also be hired by individuals to prove or disprove infidelity. Example: At an insurance company, a new investigator will learn to recognize insurance fraud. At a firm that specializes...
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...ticket management: The help desk solution should fully support all existing support process with rule based triggers, notifications and view. 2. Reporting: Managers and agents should be able to easily run reports and use advanced analytics to better customer satisfaction, performance and ticket resolution. 3. Customization: The internet requires web-based solutions to be fully customizable to conform to company standards. 7-3 For my professional growth plan I would like to increase my computer hardware and software knowledge so I can answer more questions about how to fix problems with software or hardware problems. I feel like this would be necessary because there are a ton of people that have computer problems so have more knowledge about this would make me more able to help them. I could also increase my help desk/user support abilities by being able to be the perfect user support specialist. I can strengthen this skill by dealing with more people that need questions answered and being more involved with the person who is needing help. Some certificates that would be useful to me are computer user support specialist certificate, A+ hardware/software certificate, and also computer security certificate these certificates are all needed for being a more valuable employee. I asked a few classmates about my growth plan and they told me that the more I practice and deal with users/computer hardware and software/computer security the more I will learn and become a better IT...
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...Information for Information technology students HYPERLINK | DESCRIPTION | Bureau of Labor Statistics | This information is what the Bureau Labor Statistics report on Computer Support Specialist which is also Information Technology careers. This information provides you a summary on what the job outlook is, the education that’s required, and the Median Pay. | IT Career Overview | IT career overview shows you a variety of career opportunities, career reviews, and job descriptions. | Skills that every IT student should know | This is an article about skills that every IT student should know. I found this helpful to keep you on the right track because IT can be so broad. | How to Become an IT Specialist | In this link you will learn the education and training requirements for IT, and learn about the experience you need to advance your career as an information technology specialist. | IT Fields and Different Sectors | Different Sectors for IT graduates to enter. | | This picture was selected because it represents information technology and its broadness. | I plan to use the hyperlinks until I complete the Information Technology program. The Bureau of Labor Statistics is a good website to view for employment because it is a fact finding agency for the federal government that post all the most relevant information about any career such as pay and required education. The other websites will be very useful because they give updated information. One of the hyperlinks...
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...responsibilities as well as educational background and training. Also examined was the possible over saturation of the job market by qualified but untested applicants in a seriously competitive market. (the number of students expected to graduate versus the projected job market). Information Technology Network Security is an ever changing, growing field of study. One cannot get involved in the careers it encompasses without having a basic love of learning, even on a subconscious level. New technology is constantly being developed and so anyone in the IT field must continually be retrained, for lack of a better term. This holds true even more so for the software side of the field. Consider the firewall or antivirus software, every time the computer system is turned on the system checks for updates to its library of known viruses. That means somewhere on the other end of the internet connection is a network security technician who is constantly researching and investigating new programs and techniques hackers are using to compromise systems everywhere. The technician then uploads the enhanced code variations to a database, which in turn downloads to the system when the update function is enabled. Network security is a critical part of the business world. The role of programmers and consultants to keep networks safe will only increase in the future....
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...Ron’s Tire and Battery Emporium D’Anna Case Ron Flores Martha Gonzales University of Phoenix Ron’s Tire and Battery Emporium Ron’s Tire Shop began when Ron returned from his time in the Army and the Gulf War. After serving six years in the Army, Ron wanted a business of his own where he would be his own boss, no more taking orders from anyone. He had been successful in his small tire shop and had made several good investments over the years, so he decided to expand and take his business into the information technology age. With the help of his friendly banker and the fact that he qualified for a small business grant, he was now able to do just that. Although he did not vote for him, he was thanking President Obama and his several business stimulus grants that were available for people just like him. History of Business Ron’s Tire Shop began in the early 1990’s. The business started with just Ron using his mechanic skills learned in the Army. Soon the business was too much for him alone, and he hired another ex-Army buddy to help him handle the workload. The customers welcomed the personal touch and did not seem to mind if it took some time to order just the right tire or wheel for their vehicle. At that time, the business did not keep an inventory of tires. Everything was special ordered especially for the customer. As his customer base grew, Ron began to think of expansion. Although most people do not like to hire or work with relatives, Ron hired his brother...
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...conventional, investigative and realistic. On both my Competencies and Work Culture Preferences results, ethical came up. Both exercises showed I promote equal opportunities and want everything to be fair. I also noticed following procedures came up more than once. Being organized came up more than once too. Showing I follow instructions from others without unnecessarily challenging authority; and follows procedures and policies. My results I believe are pretty close to who I am. My career matches are: Computer Occupations * Information Security Engineer / Analyst * Computer Support Specialist * Database Administrator * Systems Analyst * Network Engineer / Architect * Software QA Engineer / Tester * Computer Programmer * Network / Systems Administrator * Webmaster / Administrator, Geographer / GIS Specialist * Software Developer / Engineer, Business Intelligence Architect / Developer Clinical Software Applications / Systems Specialist * Web Designer, Web Developer Librarians, Curators, and Archivists * Archivist * Librarian Library Assistant / Technician * Curator / Museum Director Healthcare Practitioners and Technical...
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