...Cameron Lawson Case Study Analysis #1 COM 3152 Tues. Thur. 11AM Spring 2014 Phil and Trish’s communication issues were caused solely because of Phil. He didn’t see her as an equal, and thought he was better than her. In the conversation Phil had with his wife before the plane trip, he said that her age and gender bothered him. Trish was intimidated and recognized that Phil didn’t have respect for her, as mentioned in the conversation with her husband. Marshall’s communication failure with both of them came when he didn’t establish himself as the boss. It wasn’t said in the email that Marshall had a sit down with both Trish and Phil. With out them having sit down conversation to get to know and understand each other, they just saw him as a newcomer, instead of their boss. It was stated that Trish had no idea what Marshall thought of the inventory system and that Phil didn’t respect him because he thought Marshall took his position. All of them seemed to ignore communication as a process and purpose. Marshall’s leadership style didn’t really follow one specific idea. His style could fall on The Tannenbaum and Schmidt Leadership Continuum, and it would be on the Subordinate Centered Leadership end. He never declared himself a boss, and outside of the car ride and flight they never did things as a group. All of them talked to different people at the luncheon and kept distance from each other. Marshall passively suggested that they discuss things the next morning, instead...
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...Keeping Conversation Flowing Some conversations refuse to flow. Often, this is a result of a clash of the conversational styles of the two people involved. One may be all enthusiasm and sympathy; the other may be quiter and more private. As a result, the other backs off. Another problem is when someone is not interested enough in the other person. A. Improving Your Style Good conversation requires diplomacy and tact. It is give and take. Avoid the following conversation killers: 1. Talking too much. 2. Talking too little. 3. Interrupting. 4. Too much personal disclosure. 5. Going into too much detail. 6. Constantly bringing the conversation back to you. The conversation of most people is all "I", "myself" and "me". Don't fall into this trap. 7. Trying to be funny all the time. 8. Imitating the other person's accent. 9. Being too critical. Being Too Critical Some people are hopeless perfectionists. The standards they demand of life are impossibly high. As a result, most things fall short of their standard and friends stay away from them. Little can be gained from being critical unless: 1. You are criticizing something that can actually be changed. 2. You offer an alternative to the thing you are criticizing. 3. You are specific and clear about what you are criticizing and why. 4. You let others know that what you are saying is only your opinion. 5. You balance your criticism with...
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...Handling Difficult Conversations Shaquinna Wilson Walden Unversity Handling Difficult Conversations Introduction Sure at some point have to face the situation to keep a difficult conversation with a friend or family member about a sensitive issue. Sometimes, we face the difficult position of having to tell someone something important knowing that the conversation can be complicated. Everyone faces such situations that can help not only make the situation more bearable for both sides, but also to communicate better (Falcone, Claxton & Marshall, 2014). Discussion In terms of integrity, I have probably made many assumptions about my own standards as a coach, having held responsibilities for professional standards and corruption prevention in different roles / prisons. I have had to handle some situations quite carefully where more senior people have (in my opinion) held less robust principles of integrity than I do. For example I have always struggled with bias on promotion and selection boards and have had to have some difficult conversations where I have not been prepared to compromise my integrity whilst ensuring I don’t commit ‘career suicide’. Even where I agree that a candidate is a good person and can understand the principles of knowing someone’s abilities by observation as opposed to trying to establish them on a 40 minute interview, I cannot help but think that places the onus on being a good selector via interview as opposed to hedging bets on...
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...Running head: Strategic Conversations Strategic Conversations Shardae Mohammad Grantham University Strategic Conversations Communication is important within any relationship, therefore it is very important to have communication within an organization. When we discuss strategic conversations for an organization we will discuss having an open communication climate, asking questions, active listening, dialogue, candor and using stories for communication. Strategic Conversations is an interpersonal communication skill process designed to produce valuable, clear and meaningful conversations in your professional and personal interactions. (New York Center, 2005) An open communication climate gives everyone an opportunity to express themselves freely. When I hear open communication I feel like I can speak on anything and that would make me feel comfortable enough to speak on my ideas, or a problem that I may be having within the organization. Asking questions is a part of Strategic conversations and this entitles employees to ask questions to get a better understanding of the organizations goals and or vision. Asking questions also goes hand and hand with open communication climate where you should feel free to ask. If you’re going to have open communication, and give the opportunity to ask questions, you must be an active listener for the conversation to be effective. If you’re listening you can learn about changes needed within the organization and relationships. The...
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...journal discusses what I learned from reading the book Difficult Conversations: How to Discuss What Matters Most. It goes in depth into what I liked and what I didn’t like about the book. I also discuss how the book relates to my life and how I will use what I learned and apply it to my conversations and to my life in general. The book, Difficult Conversations: How to Discuss What Matters Most, really spoke to me in more ways than one. Throughout the entire book I could relate most, if not all, of what was written to my everyday life. Most of all I have come to realize how I’ve played a crucial role in many conflicts in my past even when I believed I did nothing wrong. I think my biggest takeaway from this book is that everyone plays a part in conflict, that blame does nothing but make things worst and that feelings (when controlled) are a lot more important than I thought. I’ve also learned that I need to let go of a lot of things and start moving on with life. The blame frame: “produces disagreements, denial, and little learning. Evokes fear of punishment. We end up defending ourselves.” I find myself playing the blame game way too often. I was happy to read that everyone contributes when there is conflict. Everyone has a role even if they think they don’t. Thinking back to past conflicts i’ve realized that I find it difficult to move from blaming to a learning conversation. I’ve managed to convince myself that conflict is about right...
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...communication with classmates and instructors also. There are certain ways to respect your classmates while having a class discussion. These simple ways will help with communication. These certain behaviors are having empathy, being tentative, and having proper responses. When empathy is involved in an interaction with a classmate, it shows similar respect for one another. In other words treat your classmates as you would want your classmates treat you. By being tentative, an individual should take caution on sharing their opinions or ideas. Last having proper responses while having a classroom discussion on certain topics in a very explanatory way. A classmate should never want to make another classmate feel that their idea or topic of conversation is useless or unimportant. Resources: (University of Phoenix(1998) Skills for Professional Development) (Communication in the Classroom)...
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...difference between college class conversation and casual conversation with a friend is that during a casual conversation with a friend an individual do not have to think before he or she speaks. Even though this may be the best decision to avoid confrontation, most friends speak their mind to one another with no hesitation or filter. Whether their opinion is negative or positive, they can speak to each other as they please. With that being said, a conversation within a classroom has to be well thought out with caution. An individual should never want the others to feel disrespected during any communication. During class discussion each person should give the same respect and attention as they would intend to have. There are certain ways to respect a classmate while having a class discussion. These simple ways will help with communication as well as outside a classroom, with also speaking with as instructor as well. These certain behaviors are having empathy, being tentative and having proper responses. When empathy is involved in an interaction with a classmate, it shows a similar respect for one another. In other word as the lesson states, treat others the way you want to be treated. By being tentative an individual should take caution on sharing his or her opinion and/or ideas. Last, having a proper response when discussing certain topics is very explanatory. A classmate should never want to make another feel like his or her idea or topic of conversation is unimportant. Three ways...
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...A class called Crucial Conversations, which is a conflict resolution strategy course offered at my workplace. It teaches employees how to speak and treat each other with respect, while trying to resolve conflicts that may happen. The course is designed to help employees speak up when they see something that could impact safety, whether it's their own or the patients. Crucial conversations help employees identify the cause of negative emotions and question if it is accurate. Employees are taught to speak persuasively to get their meaning across, even with potentially tough messages. And finally, the course teaches employees how to create safety during a conversation, so that they may speak honestly and respectfully, when trying to resolve a...
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... * Kinds of documents: Memoir, photo essays, short stories, literacy narratives, reflective essays * HOW TO WRITE: * Find a conversation and Listen in: Explore ur experience -> Ask questions abt promising subjects -> Conduct an observation * Reflect on Your Subject: Examine ur subject ( explore processes, consider implications, examine similarities and differences, trace causes and effects, consider value, identify challenges and difficulties, reflect on ur experience ) -> Collect detail ( compare ur subject with something else, discuss ur ideas) -> Find significance * Prepare a draft: Convey your main idea (P137)-> Tell a story ( Setting, character, plot, conflict, climax, resolution, point of view) -> Go into detail -> Choose your point of view (third-person pronouns or first-person pronouns) -> Consider genre and design (readable font, double –spacing, using illustrations) -> Frame your reflections (Organization, Introduction and Conclusion) * Review and Improve ur draft: Ensure that ur main idea is clear -> Examine the presentation of ur observations -> Review dialogue -> Show, don’t tell. CHAPTER 6 – Writing to inform * Writer is REPORTER. * Kinds of documents: Brochures, Websites, Articles, Profiles, Informative essays. * HOW TO WRITE: * Find a conversation and Listen in: Explore ur interests (Personal interests and hobbies, Academics, Work, Reading) -> Use ur library -> Ask questions...
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...CONVERSATIONAL STYLES ON ONLINE FORUM DISCUSSIONS Eric Perdigones CED-02-501A RIZAL TECHNOLOGICAL UNIVERSITY Overtime people have learned to develop many ways of making life easier and more convenient. One of the most common technological innovations that we have today is the internet which is being used by many Filipinos. It has typically improved the lives of the ones using it. The internet is a primary resource for people who do not have the convenience of going into a library for immediate references. With just a click of a button, someone can find most basic information that they will need: whether it could be for school, for their job or even just for their hobbies. It has also been a medium for big social interactions which continuously expands until today. This study will focus on a kind of Interaction that occurs within the “The English Grammar and Usage Tutorial Thread” under the academe sub topic of the Education Forum for the “Pinoy Exchange” website. STATEMENT OF THE PROBLEM The main question that this study examines is HOW DO PEOPLE COMMUNICATE IN ORDER TO AVOID POTENTIAL PROBLEMS IN UNDERSTANDING IN AN ONLINE FORUM DISCUSSION? The following specific problems and issues are addressed in this study: 1. What is the nature of an online forum discussion? 2. How do problems in understanding surface in the language of Philippine Online Forums? 3. What are the reasons why people should participate in an Online Forum? REVIEW OF LITERATURE ...
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...Bilel Ben Yedder Improving the quality of your conversations and sales presentations Selling is not about selling products or services but it is about to fulfil the need of the buyer or consumer. First of, you must have a high quality of conversation and speaking. In addition, listening to the need is highly recommended. You have to improve your skills in investing in regular self-programs such as reading books, assisting in conferences, and audio programs… The more you listen to the buyer’s need the more you learn about it and your answer will be direct. People who listen more listen more. The more you learn the more effectively you can position your solution or offering. Using pitches in every conversation keep the listener engaged. Trying to develop your pitch by practicing humming. Keep smiling in conversations to be confident. Try to find a constant voice tone to be listenable and in the same time not disturbing. Practicing your discussion is better to improve your speech quality and avoid stuttering. Make short sentences in order not to become breathless. Practicing breath control will help you to make it. You have to know your objectives before going inside the business and do your job. Go into each sales conversation with a plan. Do your homework and know what you want to get out of the conversation. Develop a plan that leads to an action or decision every time and this will help you in every future conversation you will have. There’s a great strategy in communication...
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...instances of these ‘cut-offs’ are evident in the language, and also appear to share common contextual and sequential properties. When we claim that something is an instance of repair we mean that speakers are adhering to ‘problems in speaking, hearing and understanding’ within the conversation (Schegloff, Jefferson & Sacks: 1977: 362). Importantly, however, it must be acknowledged that repair can appear without an overtly observable ‘error’. (Schegloff, Jefferson & Sacks: 1977: 362). Laasko and Sorjonen claim that ‘cutting off’ is a form of self-repair that features within an ongoing turn-constructional unit and as a result ‘the utterance is heard as prosodically discontinuous and incomplete’(2010). In most cases speakers cut off a word in progress, although alternatively the speaker may cut off after the completion of a word. One of the ways we find non-repair cut offs are those that acknowledge ‘topic-external factors’. These include disjunctional observations or subjects that are disconnected from the topic and most often linked to contextual issues or topic external thoughts. For example, they feature ‘now’ issues; where the focus is shifted to the context of the conversation itself like whether the hearer is free to talk, analysis of one’s own speech or the bringing up of a topic or subject that is detached from the current direction of speech. As we will observe, all of these ‘disjunctions’ eventually return to the original interrupted...
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...The conversation that I stumbled upon was with several people talking about how much each individual works and when they are on the road, how much they have to eat out and how much money is spent on this every day. I am going to give person number one a name of Brent, person number two a name of Chance, and person number three a name of Sid. Keeping this in mind; Brent told Sid that he was tired of eating out so much. He stated that he would rather go to a convenient store and grab some stuff to make. Chance came in to the conversation and agreed with Brent. Chance, then added to the conversation saying that there is so much money spent on eating out every day, instead of going out and grabbing a bite to eat, they would rather starve and save the money for when they do get to go home. More often than once; I hear this a lot of the time. What I would suggest to them would be to buy a small crock pot and small electric pan to cook meals, instead of having to eat out. This will not only save them money, but, it will allow them to eat healthier. I for one, would do just this in order to save all the money I could. Having to listen to conversations is something that would be to a surveyors advantage because the surveyor will be able to get valid information and may be able to put this information into a...
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...Turn-taking in Conversations: Overlaps and Interruptions - Recorded Conversation Analysis - Introduction Turn-taking behavior and interaction patterns play a key role in the process through which the participants interpret each-other's meanings and interactions. The study of "rules" of conversational behavior, turn-taking, overlapping of turns, pausing between the turns, etc. was pioneered by Sacks, Schegloff and Jefferson (1974). Interruption, according to West and Zimmerman, disrupts a current speaker - although disruption as such can also be regarded as interaction. Drummond claims that the disruptive potential of a turn can and should be evaluated based on the way the overlap was resolved in the interaction. Lerner (1989) observes that there are interruptions which can be justified in the ongoing interaction based on the sequential context of turns that lead to interruptive turns. He calls these justified interruptions. There are also "delayed completions", which represent a device for resolving overlap; a locator producing them might have been 'interrupted' by a current speaker before reaching the end of a (prior) turn - this gives the locutor the status of an interuptee, and thus the interuptee gains the "right" to complete his or her previous turn by interrupting the current speaker. In defining overlaps, the following qualify as important concepts: 1. Transition Relevant Places (TRPs) - they are a natural place for the occurrence of short overlaps or simultaneous...
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...We've all been there: waiting in line in the cafeteria and staring at the two best friends hunch next to each other talking in hushed voices. We instantly know that they are gossiping about someone. The unnerving part isn't that they are gossiping, but rather the question of who they are gossiping about. Are we at the center of this malicious conversation? Most people have experienced this, and even been the one to initiate such a conversation. And although the lesson that gossip is bad has been ingrained in us since before we can talk and vocalize such words, we still find ourselves being lured into drama time and time again because the of the infatuation for drama that we, as human beings, inevitably have. Shakespeare tapped into this desire...
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