...In her essay “Cultural Baggage,” Barbara Ehrenreich attempts to convince readers that having no culture is better than continuing the culture of their ancestors. Ehrenreich is prompted into writing this essay because she was asked about her connections to her heritage. After searching and being unable to find a strong connection, she comes to the conclusion that the culture of none is better and then tries to convince her readers of that. However, “Cultural Baggage” is ineffective because Ehrenreich fails to fulfill her purpose of convincing readers of her claim. She fails to do so because of a lack of logos, ineffective ethos, inconsistencies in her structure, and the alienation of her readers who are proud of their culture. Because of these...
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...University Eng 115 Anthonia Adadevoh Assignment 1 I believe her most important point in her writing is that americans look on other ethnic backgrounds can be harsh and bias and can alter people's perceptions to native americans. When she first came to america people wasn't to open to native americans thus making them feel in order to be successful in this country they had to “ drop their cultural baggage at the border and erase any lingering ethnic traits,” explained Barrientos. So as a child it gave the impression that anglo society was the way to be if you wanted to be accepted and successful in this country. Barriento parents also believed this and basically erased any of their heritage to their children and thus erased any pride to be called an latino. Now as society changed Barrientos changed also. It was ok to be proud of your ethnic background but that created a dilemma because she had no idea of her cultural background and the beauty of being different. So she had to learn about her heritage basically start as a child's level to obtain the knowledge that other latino know and carried on into this country. I believe her purpose was to inform society how their views can mess up someone especially a child. How america can be biased and create self hate because you're different. Her genre was a literacy narrative she narrated experience to her situation of growing...
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...Habla Espanol writer Tanya Barrientos writes a memoir about a Guatemalan born Latina brought to the United States as a child but failed to learn about her native culture. Now as an adult, she fights to regain her Latino identity and acceptance. Barrientos was brought to the United States at a very young age by her parents who absorbed her into the American culture by speaking only Spanish. This was to serve the purpose of blending her more readily into her new society and thus, ensuring her success. She describes how Americans during that time were not culturally tolerant and expected foreigners who entered the country to “leave their cultural baggage at the border”. As a result of her parents decision Barrientos embraces to her new culture and rejects her old one. She took pride in not being able to speak Spanish; and furthermore, she took pride in her American peers saying that she did not seem Mexican. Barrientos states that those comments “made me feel superior. It made me feel American. It made me feel white.” Once her father realized how she felt about her native culture he set out to change her feelings. He sent her to spend time in Mexico City and his plan worked. She returned to the United States with a new appreciation for her Latino roots. She continues on to state that as she became more accepting of her native culture so had American society. The nation that had once ostracized ethnic cultures now accepted them as part of society. With this shift of acceptance she...
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...writer Tanya Barrientos presents a memoir of a Guatemalan born Latina brought to the United States as a child but failed to identify with her native culture. Now, as an adult, she struggles to regain her Latino identity and acceptance. Barrientos was brought to the United States at a very young age by her parents who immersed her into the American culture by speaking only Spanish. This was to serve the purpose of blending her more readily into her new society and thus, ensuring her success. She describes how Americans during that time were not culturally tolerant and expected foreigners who entered the country to “leave their cultural baggage at the border”. As a result of her parents decision Barrientos assimilates to her new culture and rejects her old one. She took pride in not being able to speak Spanish; and furthermore, she took pride in her American peers saying that she did not seem Mexican. Barrientos states that those comments “made me feel superior. It made me feel American. It made me feel white.” Once her father realized how she felt about her native culture he set out to change her feelings. He sent her to spend time in Mexico City and his plan worked. She returned to the United States with a new appreciation for her Latino roots. She continues on to state that as she became more accepting of her native culture so had American society. The nation that had once ostracized ethnic cultures now accepted them as part of society. With this shift of acceptance...
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...Southwest Airlines: A Corporate Cultural Assessment Southwest Airlines (Southwest) is a domestic US airline that provides short haul, high frequency, point-to-point, and low-fare service to and from 60 airports in 59 cities across 31 US states. From humble beginnings in 1971, this airline with only four passengers per flight, and airhostesses wearing hot pants and white go-go boots, has evolved into a leader in the airline industry with unsurpassed employee loyalty. Southwest's unique and relaxed corporate culture has created a highly successful airline business that has shown a profit for 30 consecutive years. This paper will examine corporate culture of Southwest Airlines and its impact on the company's success. Southwest's Formal Statements Southwest has a commitment to customer service as evident in their mission statement, "The mission of Southwest Airlines is dedicated to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit" (Southwest.com/about, 2005). According to the Department of Transportation, the airline has the best cumulative consumer satisfaction record in the airline industry. Southwest makes meeting the expectation of their customers a priority; realizing travelers have options when selecting an airline. The Southwest philosophy is that they are in the customer service business, which happens to provide airline transportation. Southwest has written a Customer Service Commitment, which...
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...Southwest Airlines has adopted a cost leadership strategy. Southwest chooses to operate by the most efficient way by concentrating on short-haul segments rather than hub-and-spoke system. Southwest Airlines has created its own niche by providing short-distance flights connected less populated airports that have often been ignored by the large carriers. They use the same fleet of aircraft that helps them in limiting the number and variety of technicians and the training expense that would be required of a fleet consisting of various different kinds of aircrafts. It also doesn’t provide full services such as food, designated seats etc. to keep their cost down. It also invests heavily in fuel futures by locking in fuel prices in advance that has helped them in saving millions in dollars even after the fuel prices have been increasing. It believes that it should satisfy its employees first and then they would satisfy its customers. It believes that it should trust and stand on its employee’s side. All the employees of Southwest Airlines work as a big family, and everyone in the crew share the responsibility of cleaning up the aircraft, and enabling their planes to have the take-off again after a spending very short period of time after the ground duty. The company has a strong, fun-loving, employee-oriented culture. The company's mission statement focuses on these aspects of the business. The result is a loyal employee base that is willing to work hard to achieve the company's...
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...Good customer service is the life of any business. Promotions and slashing of prices bring in new customers, but unless you can get some of those customers to come back, your business will not be profitable. The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit (www.southwest.com). Their competitor Delta Airlines simply states, “We Delta's employees, customers, and community partners—together form a force for positive local and global change, dedicated to bettering standards of living and the environment where we and our customers live and work.” We are Delta's Force for Global Good. Give more than expected. Since the future of all companies lies in keeping customers happy, both companies think of ways to elevate their business above the competition. Determine how each corporate culture differs from the other. Southwest Airlines, base their model on the motto, which states "If they're happy, satisfied, dedicated, and energetic, they'll take real good care of the customers. When the customers are happy, they come back. And that makes the shareholders happy," Southwest has very good relations with all their employees. Southwest Airlines' success is primarily because they have focused sharply on their goals. This is evident by their no-frills, low-cost model: their goal is to provide the cheapest form of short air travel between two cities; providing the bare...
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...Republic of the Philippines PHILIPPINE STATE COLLEGE OF AERONAUTICS INSTITUTE OF LIBERAL ARTS AND SCIENCES Piccio Garden, Villamor Air Base, Pasay City Challenges of Airport Employees in Communicating to Mute and Deaf Passengers A Study on the Challenges of Airport Employees in Communicating Mute and Deaf Passengers Submitted By: Dela Vega, Joaquin Jr. M AB- 3-1 Submitted to: Professor Ivan Mascardo August 28, 2015 Chapter 1 1.1 Introduction In 1951, ICAO announced that English will be the compulsory language used for the international aviation. (Varavudhi, 2009). Such requirements would improve communication, coordination, and performance of the required safety and related duties of airport employees. “Communication is the exchange and flow of information and thoughts from one person to another; it involves a sender transmitting a thought, information, or feeling to a receiver. Communication includes writing and talking, as well as nonverbal communication (such as facial expressions, body language, or gestures), visual communication (the use of images or pictures, such as painting, photography, video or film) and electronic communication (telephone calls, electronic mail, - cable television, or satellite broadcasts).(Mallett-Hamer, 2005, p.1). A successful communication demand same basic ability of sender and receiver. Here ideas are delivered, which received and an immediate feedback generated” (kabir...
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...Cultural Inspiration on Service By Roberta Nedry, President, Hospitality Excellence, Inc. Aloha! Kia Ora! Hey y’all! Bienvenidos! Bienvenue! Saa wee da ka or Saa wee da krap! Welcome! What happens when these words of greeting from different cultures are uttered? What do we associate with those greetings and the people in those states or countries who say them? How do they impact us emotionally and do they change the way we perceive and receive our experience in that place? Cultures around the world have many insightful and practical traditions and styles that can benefit a service mindset and in turn enhance service delivery. Let’s take a look at certain cultural traits and their potential impact in today's hospitality world and guest experience management. Consider how hospitality and business leaders and their teams may adapt some of these cultural traits and examples to benefit their own teams in guest and customer interactions. Note how these examples may serve as inspiration and motivation for a stronger service culture and more engaging guest experiences. The Spirit of Aloha: The Hawaiian Style of Hospitality I had the opportunity to live in Hawaii as a young girl. While there, I studied and performed Hawaiian dancing which required me to be completely immersed in and part of the Hawaiian culture and in turn the Aloha spirit. My teacher showed me how to tell stories through my hands, my eyes and body language in each dance that she taught. I learned first hand how...
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...Culturing the Culture: Gate Safe Inc. Renato K. Santos Embry-Riddle Aeronautical University Abstract Cultural differences were examined within Gate Safe Inc, elaborating the effects it has on the culture of the organization. The performances of the employees due to these differences were analyzed and solutions were made available to solve some of these issues. The theories of leadership and how managers are able to impact the culture in a successful way avoiding these cultural clashes were also analyzed. Employees from collectivist cultures were evaluated to solve these issues. In contrast, employees raised in an individualist culture were also evaluated. In conclusion, it was determined that in the environment of Gate Safe Inc, the collectivist culture has been shown more effective. Introduction Gate Safe Incorporated is an airline security services company, which provides catering inspections, access control, baggage handling, aircraft monitoring, and cargo screening for major domestic and international carriers around the United States (Gate Safe, n.d.). Gate Safe prides itself in complying with all TSA regulations to provide a safe environment for the flying public. Gate Safe was established after the horrific attacks on 9/11 in a measure to safeguard the flying public and avoid another terrorist attack through the sky. The organization believes that all people shall be treated equally and under its corporate values, it states “Respect – which celebrates the diversity...
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...transport, with little importance paid to luxuries and more focus was put into perfecting customer service and time for money. As more budget airlines such as Jetstar Singapore and Tiger Airways Singapore started to come into competition, AirAsia had to start changing their management plans in order to be able to be the first choice for customers, in terms of rates and service. AirAsia stuck to one aircraft type to minimize training and maintenance costs. Tony Fernandez also started off his team of employees to work as one. This created a strong bond between the employees that in turn shows in customer service. Despite the fact that they were a budget airline, employees were shown respect and awarded for performance, thus creating a sense of pride in working for AirAsia. Classical management theories had been first founded by three people who go by the name of Max Weber, Henri Fayol and Lyndall Urwick . They opened the door way to three different classical approaches such as the scientific management, administrative and the bureaucratic approach (Pryor ,2011). According to Robbins (2012), the most recognized pioneer of Scientific Management, would be Fredrick W.Taylor , which began in the 20th century, whose theories are still being used till today. He believed in the four principles which were firstly, to integrate a type of systematic method and processes that included time limits so as to increase productivity. Secondly, he believed in the recruitment of workers based on their...
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...Organizing Paper Boeing is the largest manufacturer of commercial and military airplanes, is the world’s leading aerospace company, and has a long tradition of leadership and innovation in the aerospace industry. Boeing is an international company headquartered in Chicago, Illinois, and employs more than 158,000 employees worldwide. The company’s corporate structure consists of the Boeing Commercial Airplanes and Boeing Defense, Space, and Security Divisions (Boeing, 2010). In the early 2000s Boeing struggled and was surpassed by Airbus in annual airline sales. Through the organizing function of management, Boeing is once again the leader in the aerospace industry, continues to build a competitive advantage, and is more flexible, innovative, efficient, and responsive to its customers. The organizing function of management follows the planning function and requires management to develop and organizational structure, assemble and coordinate the human, financial, physical, informational, technological, and other resources needed to achieve the organizations goals. To be effective, managers need to use new forms of organizing and possibly view people as the most valuable resource. Companies will departmentalize an organization during this function of management. Examples of departmentalizing an organization include organizing by function, product, geography, or customer. Although the organizing function of management consists of assembling and allocating the...
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...of the best overall customer service records. LUV is Southwest’s New york Stock Exchange symbol, selected to represent the company’s home at Dallas Love Field, as well as the theme of Southwest’s employee and customer relationships (Southwest Airlines Investors Relations statement at www.southwest.com10/10/04). Vision: To have a conservative increase growth, capitalize and cutback schedules of other airlines. To continue expanding conservatively in long-haul success. The company’s mission is clearly stated and communicates its information throughout the organization and to its customers. The Mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and company Spirit. To our employees we are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every southwest Customer. The Southwest set of values is not wishful thinking – on the contrary, this company’s values determine the behavior of all employees at all levels in the organization. They include:...
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... Setting and its significance: The story takes place after World War I on a boat traveling from San Francisco in the United States to Yokohama in Japan. The story takes place in “international waters.” This is significant for two reasons: • By taking place in international waters, and not in a given country, the writer is saying that prejudice is an international problem, and not a problem of any given place. • The writer is saying that prejudice and racism are human traits and not the traits of any given culture. • The ship becomes the symbol of the world with people who are prejudiced and even racists. Although the characters are far from their native societies, they still bring with them their racial and cultural prejudices and stereotypes. Time – The story takes place shortly after World War I. It is mentioned for two reasons: • It justifies the accidental meeting in the same cabin of the narrator and Mr. Kelada. The passenger traffic on the ocean-liners was heavy, so the narrator had to agree to share a cabin with a person he didn’t know at the beginning, and disliked just because of his...
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...Year 1992 in American History ! ! One of the most chaotic years in our history is 1992. With the Presidential election, massive world events and large events occurring right here in the United States. I believe that the year of 1992 was one year that had a very predominant effect on American society and culture today. While many things can have an effect on a society and cultural mind set, I will show you three major happenings in 1992 that truly shocked our nation and the world around us, to have lasting effects on today. ! ! The generation of today has had their minds molded and formed to change and try to grow successfully in this lifetime. The three events that changed many things in this world are the election of Bill Clinton for president, The peaceful split of Czechoslovakia and the trial and conviction of John Gotti. John Joseph Gotti Jr. was born to John Sr. and Philomena Gotti in 1940. He was the fifth of thirteen children in his very large family. John and his brothers grew up in Brooklyn, New York with a very tainted childhood. They quickly from an early age on became intertwined with child and adult street gangs, often getting caught for petty crimes. In 1960 he met his future wife Victoria, the mother of his children,( Victoria, John, Frank, and Peter.). Frank was accidentally killed when he was hit by a car. But the man who hit him, John Favara, was mysteriously kidnapped and never seen again after the accident was viewed was accidental by the authorities. After...
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