...Final Research Assignment Effectiveness of Web-Based Information Systems Kevin Siegmann IS 6110 Fall 2012 1. Introduction: Information Systems (IS) have become crucial for organizations to survive in today’s technology-focused environment. Increasing amounts of resources are invested in IS infrastructures in organizations to give better services and to produce better value products. This boost brings the question of how much those systems add value to the business or to the organization compared to their investment. A recent survey (McKinsey, 2008) has reported that the huge sums invested in information technologies (IT) have not really served organizations’ business strategies as effectively as expected. Therefore, there is a need to justify IS expenditure by examining its contribution to achieving organizational goals. For a website to be effective it has to be of the highest quality possible. A website that is not well designed or well executed will only reflect poorly on the small or medium sized business or professional individual it represents. Having a website that looks unprofessional is worse than having no website at all. A professionally designed, developed and executed website should be overall attractive to its target market and should provide visitors with full functionality that meets all their requirements with easy and user friendly navigation. Because of the advances in Internet and IT, many IS systems turned into web-based information...
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...THE DELONE AND MCLEAN MODEL OF INFORMATION SYSTEM SUCCESS 9 The DeLone and McLean Model of Information Systems Success: A Ten-Year Update WILLIAM H. DE LONE AND EPHRAIM R. MCLEAN W ILLIAM DELONE is an Associate Professor of Information Systems and Chair of the Information Technology Department at the Kogod School of Business at American University in Washington, DC. Professor DeLone’s primary areas of research include the assessment of information systems effectiveness and value, the implementation and use of information technology in small and medium-sized businesses, and the global management of information technology. He has been published in various journals including Information Systems Research, MIS Quarterly, DATABASE, Journal of Global Information Management, and Journal of Information Technology Management. Professor DeLone earned a B.S. in mathematics from Villanova University, an M.S. in industrial administration from Carnegie Mellon University, and a Ph.D. in Computers and Information Systems from the University of California, Los Angeles. EPHRAIM R. MCLEAN is a Regents’ Professor and George E. Smith Eminent Scholar’s Chair in Information Systems in the Robinson College of Business at Georgia State University, Atlanta. Prior to coming to Georgia State University in 1987, he was on the faculty of the University of California, Los Angeles (UCLA) for 18 years. Dr. McLean’s research focuses on the management of information services, the value of IS investments...
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...IS Success Model in E-Learning Context Based on Students' Perceptions Freeze, Ronald D; Alshare, Khaled A; Lane, Peggy L; Wen, H Joseph. Journal of Information Systems Education21.2 (2010): 173-184. The title captures the objective of the study which is to evaluate the success of the E-learning based on the IS success model. Abstract This study utilized the Information Systems Success (ISS) model in examining e-learning systems success. The study was built on the premise that system quality (SQ) and information quality (IQ) influence system use and user satisfaction, which in turn impact system success. A structural equation model (SEM), using LISREL, was used to test the measurement and structural models using a convenience sample of 674 students at a Midwestern university. The results revealed that both system quality and information quality had significant positive impact on user satisfaction and system use. Additionally, the results showed that user satisfaction, compared to system use, had a stronger impact on system success. Implications for educators and researchers are reported. Keywords: IS Success, E-Learning, User satisfaction, System use, System quality, Information quality 1. INTRODUCTION Both undergraduate and graduate courses are experiencing a migration away from the traditional classroom and toward a greater emphasis for electronic delivery of content (Allen and Seaman, 2008). This trend cuts across all departments and schools in the university...
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...DeLone and McLean (1992, 80-81) highlight four conclusions from their research: 1. The IS researcher has a broad list of individual dependent variables to choose from. 2. Significant reductions in the number of different dependent variable measures are needed so that research results can be compared. 3. There are too few MIS field study research attempts to measure the influence of the MIS effort on organisational performance. 4. MIS success is a multidimensional construct and it should be measured as such. Later, DeLone and McLean (2003) introduced an update to their IS success model. The main changes concerned quality, and service quality was included in the model. Indeed DeLone and McLean (2003, 23) note: “As discussed earlier, quality has three majordimensions: information quality, systems quality and service quality”. They also added ‘Intention to Use’ to the model. Finally, they removed ‘Individual Impact’ and ‘Organisational Impact’ and replaced them with ‘Net Benefits’; further, they added feedback loops to ‘Intention to Use’ and ‘User Satisfaction’ (see Fig. 1). Concise description of theory In order to provide a general and comprehensive definition of IS success that covers different perspectives of evaluating information systems, DeLone and McLean reviewed the existing definitions of IS success and their youtube.com kata kata mutiara lagu terbaru corresponding measures, and classified them into six major categories. Thus, they created a multidimensional...
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...Information System With the increase in technology driving down the costs of information systems, many businesses are choosing to rely solely on information technology (McCubbery, 2009). The development of information systems and the Internet have revolutionized business operations (DeLone & McLean, 2004). While it is possible to successfully operate a small business without information systems, it is easier and more cost effective to utilize the new technology. Information systems are comprised of two subsystems, each containing two components. The first is the technical system which is made up of technology and processes (McCubbery, 2009). The second is a social system made up of the structure and the people (McCubbery, 2009). The first part of the technical system is referred to by the text as “technology”. This is the hardware, software, and telecommunication equipment used to comprise the information system. This component is responsible for capturing, processing, storing, and distributing information. The process component of an information system is the set of steps or activities that are put into motion by an individual, group, or organization in order to accomplish a task (McCubbery, 2009). Processes will vary from business to business and there can even be more than one process to complete the same tasks since businesses are constantly changing. The first part of the social system is the people. The term “people” refers to all of those that are directly involved...
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...Internet/World Wide Web, intranets, and extranets) in supply chain management (SCM) is a relatively recent phenomenon. Accordingly, very few studies have been conducted to date on the extent to which eCommerce technologies have been utilized in SCM, and, more importantly, on whether or not e-enabled supply chain management (eSCM), with the use of such technologies, has brought about improvements in managing supply chains. DeLone and McLean [1] proposed interrelationships among six IS dimensions in what is referred to as the ‘DeLone and McLean (D&M) IS Success Model’. The six dimensions in the D&M model are (1) system quality, (2) information quality, (3) system usage, (4) user satisfaction, (5) individual impact, and (6) organizational impact. While DeLone and McLean postulated causal relationships, the 1992 article did not test these relationships empirically. Since 1992, however, a fairly good number of empirical investigations have been undertaken of the various interrelationships proposed in the D&M model. DeLone and McLean [2] themselves provided a ten-year update of the model, reviewing the results of 16 empirical investigations that have...
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...European Journal of Information Systems (2008) 17, 236–263 & 2008 Operational Research Society Ltd. All rights reserved 0960-085X/08 www.palgrave-journals.com/ejis Measuring information systems success: models, dimensions, measures, and interrelationships Stacie Petter1, William DeLone2 and Ephraim McLean3 1 Department of Information Systems and Quantitative Analysis, University of Nebraska at Omaha, 6001 Dodge Street, PKI 173B, Omaha, NE 68182, U.S.A.; 2Department of Information Technology, American University, 4400 Massachusetts Ave. NW, Washington DC 20016, U.S.A.; 3Department of Computer Information Systems, Robinson College of Business, Georgia State University, Atlanta, GA 30303, U.S.A. Correspondence: Ephraim McLean, Department of Computer Information Systems, Robinson College of Business, Georgia State University, Atlanta, GA 30303, USA. Tel: 1 404 413 7448; E-mail: emclean@gsu.edu Abstract Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model – system quality, information quality, service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success constructs...
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... Malaysia. N. S. Abdul Karim Department of Library and Information Science, Kulliyyah of ICT, International Islamic University Malaysia, Jalan Gombak, 53100, Kuala Lumpur, Malaysia. shariza@iiu.edu.my : ABSTRACT Intensive research and discussion activities on the Information system success have been found to take place since the past two decades. As systems and technologies are being improved and developed, discussions on their effectiveness and evaluation on their success have been continuously debated by researchers, scholars and practitioners. Besides the major concern on IS effectiveness, factors influencing IS effectiveness are also important. Hence, this study was conducted to investigate the influence of technological factors on Delone and McLean’s IS success dimension. Using a survey method, data were gathered from 201 users from four electronic government agencies in Malaysia. The technological factors were represented by IS competency, IS facilities, IS integration, IS structure and user support. The IS success dimensions used in the study were systems quality, information quality, perceived usefulness, and user satisfaction. The findings indicate that all the technological factors are significantly correlated with the four IS success dimensions. The study concludes that the technological factors investigated were very important in ensuring the successful utilization and...
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...Smolnik@ebs.edu David Croasdell University of Nevada, Reno davec@unr.edu begin to identify instruments that can be used to operationalize these measures. Besides presenting some background on KM success, the paper also offers a series of perspectives on KM/KMS success. These perspectives were derived from an analysis of academics and practitioners’ definitions of KM/KMS success. 2. Background on KM Success After summarizing various definitions of KM, Jennex defined KM success as reusing knowledge to improve organizational effectiveness by providing the appropriate knowledge to those who need it when it is needed [13]. KM is expected to have a positive impact on the organization that improves organizational effectiveness. DeLone and McLean use the terms success and effectiveness interchangeably; one of the perspectives proposed in this paper does likewise in respect of KM [7], [8]. Jennex and Olfman summarized and synthesized the literature on KM/KMS’s critical success factors (CSF) into an ordered set of 12 KM CSFs identified from 17...
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...Information & Management 45 (2008) 257–269 Contents lists available at ScienceDirect Information & Management journal homepage: www.elsevier.com/locate/im IT governance for enterprise resource planning supported by the DeLone–McLean model of information systems success Edward W.N. Bernroider * Vienna University of Economics and Business Administration, Department for Information Business, Augasse 2-6, 1090 Vienna, Austria A R T I C L E I N F O A B S T R A C T Article history: Received 18 May 2005 Received in revised form 24 August 2007 Accepted 11 November 2007 Available online 1 May 2008 I investigated the role of IT governance in driving the success of ERP projects. The tool for assessing ERP value was a comprehensive, multivariate and validated model adapted from the widely used Delone and McLean model of IS success. This showed that ERP investments were more effective in organizations having an IT governance domain consisting of proactive strategic guidance and participatory team building. Large enterprises, however, under-performed compared to SMEs and needed specific performance drivers, such as top management commitment to become effective. ß 2008 Elsevier B.V. All rights reserved. Keywords: ERP IT governance IT success IT value delivery Empirical survey 1. Introduction Today’s business requirements have moved IT governance into the focus of attention. The core processes underlying effective and comprehensive IT governance...
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...motivation is then of importance in the design of e-learning practices in workplace. However, empirical study of the alignment of e-learning with individual learning needs and organisational goals is an area with limited research. This study intends to clarify the importance of learning motivation in employees’ e-learning systems use behaviour, based on the information systems success model. Data from one hundred and eighty-five employees who used e-learning systems in their work environment were gathered in Taiwan and analysed with PLS. Results showed that employees’ learning motivation, reflecting their learning needs and strengths, influenced perceived usefulness and satisfaction with e-learning, and their use of the systems, which enhanced their task performance. The results validated the importance of employees’ learning motivation and the need for alignment of employees’ learning needs and organisational goals in e-learning training. The clarification can help facilitate an organisation’s human capital management, and contributes to further advancement of the information systems success model. Introduction In a competitive environment, finding ways to use employee training and learning to help enterprises to adapt to changes the external environment is an important issue. With the prospect of cost-effective investment in e-learning training, many enterprises have adopted e-learning systems for employee training to assist in their human...
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...takes many years to complete and requires a large amount of IT investment and their effectiveness is hard to evaluate. Companies implement ERP systems to integrate the business processes of a company, and help organizations obtain a competitive advantage. In each ERP implementation stage, Business Process Reengineering (BPR) plays different important roles. This study examined the process problems (system process / business process), BPR and performance of ERP systems by using the questionnaire survey and AVOVA analysis. We also examined the relationship between degree of BPR and ERP system performance using regression analysis. Keywords: Enterprise Resource Planning (ERP), Business Process Reengineering (BPR), Information System Success Model 1. Introduction In response to intensified global competition, numerous companies have implemented new information systems (IS), known as enterprise resource planning (ERP) systems. ERP systems are packaged business software systems, capable of sharing common data, and accessing information in a real time. ERP applications include supply chain management...
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...fung@hp.com) Abstract As more and more ICT tools being developed and used in social science research, it is a good idea to reflect how ICT had effects on social science research as a whole as there is a lacking of such study. This study is underpinned on and concurred with DeLone & McLean’s (1992, 2003) Information Systems (IS) Success Model in which ICT had effects on productivity of social science researchers. This study is based on participative observation approach in which ICT had effects on social science research in the following three ICT application areas: a) Pre-data analysis, b) Data analysis, and c) Post-data analysis. These three ICT application areas had improved a researcher’s productivity in terms of speed, quantity, quality, complexity as well as cost perspective is also discussed. Some concerns of using ICT are also included in this paper which encompasses: a) High learning curve, b) Revised expectation on researcher, c) Research by the convenient of big data, and d) Decrease of social skills of researcher. Limitation, recommendation for future works and conclusion are also included Keywords – Information and Communication Technology, Social Science Research, Information Systems Success Model Introduction In 2010s, social science research is conducted differently from those in several decades before. Part of the factors may due to the advancement of...
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...Executive Summary The aim of current report is to critically evaluate a Non-Core Asset Disposal Database recently implemented in the Organization in a Pilot mode to replace the existing Excel spreadsheet system and based on the findings to make a recommendation to Company Management whether the current system should be extrapolated all over Organization in a regular working mode or the Pilot is inefficient and should be stopped. Updated DeLone and McLean IS Success Model was used to identify and analyze Non-Core Assets Disposal Database “net benefits”, which were identified as POSITIVE, and led to the conclusion that the System Use increase will be associated with more User Satisfaction. Company Management(key Project Stakeholders), represented by COO, IT VP , Subsidiary General Directors and BIMs , based on the findings made in current report, is recommended to make a positive decision for Pilot Project move to Execute Stage, since there is clear improvement and benefits for Company Employees\Regular Users of Nore-Core Assets Disposal Database both in Corporate Center and Regions, that provides them with more technically advanced, user-friendly and less time-consuming solution. Besides for Company Management it becomes a more revenue-generating project (extra profit from 1 to 5 mln.$ per annum), in addition to that an optimized process of Non-Core Asset Disposal will allow to achieve the goals set by Board of Directors for shifting to Core Business sooner...
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...E-commerce Name Instructor Institution Date Many businesses face a lot of challenges in their attempts to embrace e-commerce. As a matter of fact, some organizations have gone out of business for failing to embrace adequately e-commerce. For instance, Ecomum, an organization that provided maternity products and earth friendly mom products such as toys, ran out of business in 2013 for not embracing e-commerce. Furthermore, one of the marketing strategy used by the company was after sales services such as offering free delivery. However, this strategy contributed to the failure of the business. For instance, the cost of shipping the goods to the customers was very high thereby leading to losses. As such, one of the marketing strategies that Ecomum could have applied is embracing the social media such as Facebook, twitter or Myspace as an advertisement tool rather than after sales services. As evidenced, social media has become one of the best marketing strategies for various successful organizations worldwide (International Journal of Electronic Commerce, 2004). Organizational hierarchy involves structuring an organization using separate levels of authority and chain of command or between subordinate and superior levels of the organization. As such, every entity within the organization is subordinate to a single other entity. In addition, each functional areas such as marketing, finance or human resource, are each headed by different persons. Furthermore, marketing may not...
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