...Delta Plastics, Inc. (A) Stephanie Baldwin Kesterson Strayer University Discuss how an organization can benefit from a Total Quality Management program. An organization can benefit from a Total Quality Management (TQM) program because TQM is focused on meeting the expectations of the customer. Reid and Sanders (2010) define TQM as an integrated effort designed to improve quality performance at every level of the organization. TQM improves business from top to bottom because everyone is working towards a common goal. TQM is also a focused approach to guarantee customer satisfaction which will increase sales as well as increase profits. Having a TQM program also improves working conditions where discussion between managers and employees is open and where employees are motivated to work better. Companies can benefit from TQM simply because it insists on quality and excellence across the whole operation. Analyzing the case more closely, speculate which definition of quality each of the four main players was adhering to and discuss your rationale for each employee. In response to Delta Plastic’s “super plastic” product, there were several key opinions. Isabelle Harrison, Director of Research and Development, believes that the product created is safe, but she would like to have the opportunity to quality test it further and fine tune the product. Jose De Costa, Director of Manufacturing, agrees with Harrison because he believes it is possible the “super plastic” could...
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...Unit 3: Assignment Chapter 5 Delta Plastics Case 1. The different costs of quality that costs that Delta Plastics has been effected by are appraisal because Jose has to analyze the monthly quality report, internal because they rushed releasing the new product without quality testing and external because the if the customer receives a defective plastic product they will not want to buy any more and will tell their friends that it is a poor product. Delta Plastics traded off the prevention cost which would have been more time spent fine tuning the plastic so that they could release the new “Super Plastic” sooner ahead of potential competitors. George Chadwick was incorrect when he decided that more tests were not necessary. Because of that decision the new “Super Plastic” has 93 defective for cracks and 71 defective for air bubbles for the month compared to the Standard Material which had 41 defective for cracks and 55 defective for air bubbles. For the other three defective categories, two of the three were within a standard deviation of each other. 2. The quality control tool that I would use to analyze the monthly quality report would be the histogram. I would use it because it easily differentiates and visually presents the data. Between the two products there was a dramatic difference in the defects for cracks and air bubbles. The new “Super Plastic” had 93 products defective for cracks and 71 defective for air bubbles for the month. The Standard...
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...approach to guarantee customer satisfaction which will increase sales as well as increase profits. Having a TQM program also improves working conditions where discussion between managers and employees is open and where employees are motivated to work better. Companies can benefit from TQM simply because it insists on quality and excellence across the whole operation. Analyzing the case more closely, speculate which definition of quality each of the four main players was adhering to and discuss your rationale for each employee. In response to Delta Plastic’s “super plastic” product, there were several key opinions. Isabelle Harrison, Director of Research and Development, believes that the product created is safe, but she would like to have the opportunity to quality test it further and fine tune the product. Jose De Costa, Director of Manufacturing, agrees with Harrison because he believes it is possible the “super plastic” could be “susceptible to cracking” (Reid and Sanders, 2010). De Costa and Harrison are concerned about product design quality as well as process quality. “Product design quality involves making sure the product meets the requirements of the customer,” (Reid and Sanders, 2010). De Costa and Harrison want to ensure that the marketing of the new product is correct and that the customer will have a product that is true to the brand the marketing team has portrayed. “Process quality deals...
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...repare a 3 –Sigma chart for both production processes using the new and standard material (use of quality report in “Delta Plastics, Inc, Case A.” chapter 5. See attached excel Charts for this answer. Discuss whether or not both processes are in control and what conclusion may be drawn. I tried to put the statistics together to have an overall perspective of the defects since most of them fall in the category of attributes rather than variables. I then took into consideration the 20 days as the period of observation rather than the four weeks. A P-chart methodology would rightly describe the products presented as good or bad because it is not a quick fix quality management system. After developing control limits with control P-charts to be able to understand the overall proportion of defects, I noticed curiously that both processes seem to be in control whereas from a first glance at the figures of the defects of the two materials, one has the impression that the new material is completely out of place for any serious business venture. Our problem was to determine whether there is a major shift in the process that is resulting in the alteration of that process. When we consider individual items, as for example, the cracks or the air bubbles, the process appears not to be in control. These particular defects virtually double with production from the new material. This is the source of the trauma that Jose is now experiencing. In the final analysis, we can conclude that...
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...Prepare a 3 –Sigma chart for both production processes using the new and standard material (use of quality report in “Delta Plastics, Inc, Case A.” chapter 5. See attached excel Charts for this answer. Discuss whether or not both processes are in control and what conclusion may be drawn. I tried to put the statistics together to have an overall perspective of the defects since most of them fall in the category of attributes rather than variables. I then took into consideration the 20 days as the period of observation rather than the four weeks. A P-chart methodology would rightly describe the products presented as good or bad because it is not a quick fix quality management system. After developing control limits with control P-charts to be able to understand the overall proportion of defects, I noticed curiously that both processes seem to be in control whereas from a first glance at the figures of the defects of the two materials, one has the impression that the new material is completely out of place for any serious business venture. Our problem was to determine whether there is a major shift in the process that is resulting in the alteration of that process. When we consider individual items, as for example, the cracks or the air bubbles, the process appears not to be in control. These particular defects virtually double with production from the new material. This is the source of the trauma that Jose is now experiencing. In the final analysis, we can conclude that...
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...Delta Plastics, Inc. Darnetta J. Cowan Strayer University Delta Plastics Inc Prepare a 3 –Sigma chart for both production processes using the new and standard material (use of quality report in “Delta Plastics, Inc, Case A.” chapter 5. See attached excel Charts for this answer. Discuss whether or not both processes are in control and what conclusion may be drawn. I tried to put the statistics together to have an overall perspective of the defects since most of them fall in the category of attributes rather than variables. I then took into consideration the 20 days as the period of observation rather than the four weeks. A P-chart methodology would rightly describe the products presented as good or bad because it is not a quick fix quality management system. After developing control limits with control P-charts to be able to understand the overall proportion of defects, I noticed curiously that both processes seem to be in control whereas from a first glance at the figures of the defects of the two materials, one has the impression that the new material is completely out of place for any serious business venture. Our problem was to determine whether there is a major shift in the process that is resulting in the alteration of that process. When we consider individual items, as for example, the cracks or the air bubbles, the process appears not to be in control. These particular defects virtually double with production from the new material. This is the source...
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...1. CHARACTERISTICS OF WESTERN CUISINE- : European cuisine The cuisines of Western countries are diverse by themselves, although there are common characteristics that distinguish Western cooking from cuisines of Asian countries and others. Compared with traditional cooking of Asian countries, for example, meat is more prominent and substantial in serving-size. Steak in particular is a common dish across the West. Similarly to some Asian cuisines, Western cuisines also put substantial emphasis on sauces as condiments, seasonings, or accompaniments (in part due to the difficulty of seasonings penetrating the often larger pieces of meat used in Western cooking). Many dairy products are utilized in the cooking process, except in nouvelle cuisine. Wheat-flourbread has long been the most common sources of starch in this cuisine, along with pasta, dumplings and pastries, although the potato has become a major starch plant in the diet of Europeans and their diaspora since the European colonization of the Americas. 2. EFFECT OF WESTERN CUISINE PHILIPPINE CUISINE – Cuisine is one of the main traditions and pride in Philippine culture. Philippine Cuisine is a fusion of different culinary cultures, influence from neighboring countries as well as relics from the colonial era. Philippine Cuisine is a unique combination of Eastern and Western flavors. It is a blend of spicy and full of flavor spices from Indonesia, Thailand and Malaysia, has a different style of saudi arabia and china...
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...Head: Delta Plastics, Inc. (B) Delta Plastics, Inc. Dr. Kyle Peacock Operations Management: BUS 515 November 12, 2011 The control chart helps in detecting and understanding presence of special causes of variation. In order to deal and tackle defects in the products and to make quality products available to the consumers, the control chart for product so prepared by standard material and for product prepared by super plastic would help in understanding the areas to be focused and controlled. The 3-sigma control chart prepared for the standard material clearly gives the reflection of the process that can be controlled. There control chart depicts two major areas known as control limits. These are represented by the upper control limit (UCL) and the lower control limit (LCL). The calculation of the control limit can be done through the help of identifying the base control limit, variation and standard deviation for the process. The upper and the lower control limits for a process are calculated by adding and subtracting three times standard deviation respectively to the base control limit. When a point that exceeds control limits then it used to produce signals that contains an alarm for action to be taken to maintain the standards of production process. [pic] Control Chart for Standard Material [pic] Control Chart for Super Plastic Analysis of the calculated control limits for both the standard plastic and the...
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...CASE: Delta Plastics, Inc. (B) By Sarah Wolfe ITT Have you taken the time to look at your plastic containers? Well, if you do there is a chance that your containers have flaws and defects that are noticeable to the human eye. There are defects that do not get in the way of using the containers but for quality purposes, it still is a defect. Case Questions 1. Prepare a 3- sigma control chart for both production processes, using the new and standard (use the quality report in Delta Plastics, Inc. Case A, Chapter 5). Are both processes in control? What can you conclude? 2. Are both materials equally subject to the defects? 3. Given your findings, what advice would you give Jose? 1. Prepare a 3- sigma control chart for both production processes, using the new and standard (use the quality report in Delta Plastics, Inc. Case A, Chapter 5). Are both processes in control? What can you conclude? a. The control data is based on a chart showing the type of defect as well as the number of defects for one month, a total of 20 days. The average number of defects for the standard material is 1.93 and the range is 2.6. The control limit is 2.41, the upper control limit is 3.28 and the lower control limit is .571. The average number of defects for the new material is 2.44 and the range is 4.55. The control limit is 2.41, upper control limit is 4.14 and the lower control limit is -1.73. b. I tried to put the statistics...
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...C1: MATLAB Codes t1=[37.79 39.51 38.54 39.14 39.02 39.4 39.01 37.18] t2=[22.4 22.07 22.15 21.72 21.75 22.55 22.18 21.92] T1=mean(t1) T2=mean(t2) V1=var(t1) V2=var(t2) S1=sqrt(V1) S2=sqrt(V2) MATLAB Answers T1=38.6988 T2=22.0925 V1=0.6718 V2=0.0859 S1=0.8196 S2=0.2931 C2: MATLAB Codes beta=0.98 alpha=1-0.98 z=icdf ('norm', alpha/2, 0, 1) hatmu=mean(t1); hatmu=mean(t2) s=std(t1); s=std(t2) n=length (t1); n=length (t2) margin=z*s/sqrt(8) MATLAB Answers alpha=0.02 z=2.3263 margin(t1)=0.6741; margin(t2)=0.2931 C3: MATLAB Codes syms l s b T1 T2 l=0.0496; s=1.00; b=10; T1=0.0386988; T2=0.0220925; g=((l^2)/(2*s*sind(b)))*((1/T2^2)-(1/T1^2)) MATLAB Answers g=9.7835 C4: MATLAB Codes for Partial Derivatives g=((l^2)/(2*s*sin(b)))*((1/T2^2)-(1/T1^2)) gl=diff(g,l) gs=diff(g,s) gb=diff(g,b) gT1=diff(g,T1) gT2=diff(g,T2) MATLAB Answers for Partial Derivatives gl=-(l*(1/T1^2 - 1/T2^2))/(s*sin(b)) gs=(l^2*(1/T1^2 - 1/T2^2))/(2*s^2*sin(b)) gb=(l^2*cos(b)*(1/T1^2 - 1/T2^2))/(2*s*sin(b)^2) gT1=l^2/(T1^3*s*sin(b)) gT2=-l^2/(T2^3*s*sin(b)) MATLAB Codes for Partial Derivative Values gl0=subs(gl,[l s b T1 T2],[l0 s0 b0 T10 T20]) gs0=subs(gs,[l s b T1 T2],[l0 s0 b0 T10 T20]) gb0=subs(gb,[l s b T1 T2],[l0 s0 b0 T10 T20]) gT10=subs(gT1,[l s b T1 T2],[l0 s0 b0 T10 T20]) gT20=subs(gT2,[l s b T1 T2],[l0 s0 b0 T10 T20]) MATLAB Answers for Partial Derivative Values gl0= -125.9202 gs0=...
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...and acceptability. Through this paper we’ll discuss the quality improvement systems or processes adopted by Hartman Industries in order to gain and retain more and more customers and success. According to Hartman Industries, LLC (2009) the company is considered to be colossal and a leader in plastic injection molding. To be massive and in top positions Hartman Industries has adopted strategies to manage their accuracy and exactness in regard to plastic injection molding. Hartman Industries succeeded because of their efforts in implementing and improving the ISO 9000 standards. They have come up with their own quality control programs which ensure that the quality delivered is up to the mark and as per the requirements of the present trends. The company is highly renowned for their quality work which they deliver in accordance to their outstanding quality control standards. These standards are set and maintained with the help of Six Sigma, thorough research and pertaining to the advanced technology. Identify a quality management system for process or organizational improvement As per UOP (2009) Hartman Industries can be considered as the leader and on the top position in the field of plastic injection molding. This leadership and renowned position has been attained by the company through the total quality management system which they have adopted to deliver the best quality. According to Goestch (2010) Fredrick Taylor brought the concept of total quality in 1920s. The company does...
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...ones? Are we just overreacting? There are in fact a large number of different toxins that are put in toys when they are made. One in three toys have harmful toxins in them. Phthalates is one of those toxins. Phthalates is used in toys that are made of plastic; it helps in the softening process. Although it may seem harmless, phthalates can cause cancer in children, it can also cause disrupt in hormone systems, and even spur an early onset of puberty in children. (Boulard, 2008) Phthalates can be found in teething rings, pacifiers, also flexible plastic toys, (Fisher, 2012) and it is also found in sleep masks. Mercury is another toxin found in toys, it is found in a large number of toys, but mainly in bath toys. Mercury is bad for any one that comes in contact with a large amount of it, or even just a little bit of it. For children it can damage their kidneys and also their nervous system. (Boulard, 2008) Cadmium is also a toxin in toys, it is used in all painted toys, and also lunch boxes. Cadmium can damage kidneys; also it can damage the lungs and the intestines. (Boulard, 2008) There is also Bisphenol-A, which is used in the polycarbonate plastic, which is used for baby bottles, (Boulard, 2008) and also the lining of plastic food containers. It can lead to hyperactivity in children, and can also impair their ability to learn. Lead is a big one used in children toys. Lead can be in anything from painted toys to backpacks. It is in little hands love book, and also the Dora the...
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...Albany plant produces plastic bottles and caps. Receiving Department The receiving department accepts the delivery of raw materials shipped to the company by truck. The raw materials, or inputs, are: 1. High-density polyethylene (HDPE) plastic pellets 2. Cardboard 3. Adhesives 4. Ink 5. Solvent cleaners 6. Lubricating oils 7. Mold release agents 8. Electricity 9. Natural gas 10. Light bulbs The desired product is comprised of inputs sent to the molding department. The possible byproducts, wastes, or outputs, from this department are: 1. Off-spec raw materials managed as waste 2. Spilled materials that may cause land and water pollution 3. Wasted energy from lighting, heating, and processing equipment If possible, off-spec raw materials are returned to the vendor for credit. Otherwise, the material is treated as waste and sent to a landfill. Molding Department The Georgia plant does not do custom orders. To help manage costs, the products produced by the plant are offered in a standard palette of colors. Because the colors are standardized, the HDPE pellets are ordered pre-mixed with the necessary colorizing dyes. While this requires more warehouse space to store a larger amount of HDPE pellets, production costs and time are saved by not having to mix dyes and HDPE pellets. The inputs are: 1. 2. 3. 4. 5. 6. HDPE pellets Lubricating oils Solvent cleaners Mold release agents Electricity Natural gas The desired product is comprised of molded plastic parts for the trimming...
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...Introduction: Plastic is one of the major toxic pollutants of our time. Being a non-biodegradable substance, composed of toxic chemicals, plastic pollutes earth, air and water. Plastic causes serious damage to environment both during its production and disposal. So the only way to reduce the hazards of plastic is to reduce the use of plastic and thereby force a reduction in its production. Plastic plays the villain right from the stage of its production. The major chemicals that go into the making of plastic are highly toxic and pose serious threat to living beings of all species on earth. Some of the constituents of plastic such as benzene and vinyl chloride are known to cause cancer, while many others are gases and liquid hydrocarbons that vitiate earth and air. Plastic resins themselves are flammable and have contributed considerably to several accidents worldwide. The noxious substances emitted during the production of plastic are synthetic chemicals like ethylene oxide and benzene. Besides hitting hard the eco-system, which is already fragile, these chemicals can cause an array of maladies ranging from birth defects to cancer, damage the nervous system and the immune system and also adversely affect the blood and the kidneys. And, many of these toxic substances are emitted during recycling of plastic, too. Recycling of plastic is associated with skin and respiratory problems, resulting from exposure to and inhalation of toxic fumes, especially hydrocarbons and residues released...
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...length Chart Product Mix Product line stretching Product line feeling Page 1 Page 2 Page 2 Page 4 Page 6 Page 7 Page 7 3|P ag e Profile of RFL GROUP: RFL started its journey with Cast Iron (CI) products in 1980. The initial main objective was to ensure pure drinking water and affordable irrigation instruments for improved rural life. Today the company has its wide ranges of CI products like pumps, tube wells, bearings, gas stoves etc and has achieved the prestige as the largest cast iron foundry and light engineering workshop in Bangladesh. With a vision to serve the common people of Bangladesh with quality necessity products, RFL diversified its operation into PVC category in 1996 & in Plastic Sector in 2003. At present it is market leader in all these three sectors-Cast Iron, PVC & Plastic in the country. Sizeable amount is also exported to different countries. It is equipped with in-house R&D facilities to design and develop new products. A well organized own testing laboratory is used to ensure consistency in producing quality products. RFL has been awarded with BSTI certificate and ISO 9001 Certificate for its strict compliance with the standard set by both the organizations. RFL has become a benchmark for competitors on the lines of quality by manufacturing premium quality products to give clients excellent services and true value for money. The unmatched products have given a big name to the domestic market so much so that the name is accepted with trust and quality...
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