What characteristics typically would be thought of as more desirable for service workers in comparison with manufacturing workers?

Both Service Operations and Manufacturing Operations create mission statements to go along with their vision of how the organization should function and be perceived by customers, but there are many differences in characteristics that are considered desirable by workers. Service Operations are certain intangible services that may not be easily identifiable, in industries such as consultancy, advertising, and banking. Process manufacturing workers produce ingredients and formula, such as soda or pharmaceutical drugs, while discrete manufacturing workers produce goods from parts, such as electronics and automobiles. Service workers customize the services they provide, like a hairdresser providing the customer with a specific and unique hair treatment. The service you receive may not be the same, but with manufacturing, workers produce goods in a standardized repetitive fashion. When hiring the ideal service worker, you need to find someone who is social and polite because they will be in high contact with people throughout the day. Service workers need to live a humble lifestyle where they put aside personal priorities in order to satisfy customers and create workplace solutions. Critical thinking skills and good organization techniques are also critical traits. Manufacturing workers do not necessary require any of these characteristics. In fact, because the workplace process is so standardized and repetitive, there is no real place for free thinking. You are only required to be open to manual labor and to be able to finish the same task over and over, as fast as possible without making any mistakes. The skill set between service and manufacturing workers is completely separate from each other.