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Devry University: Answers to General Management Final

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Role ambiguity is a common stress factor at work. This is when a person does not know what his or her expectations are within the workforce. They also do not know how their work performance will be evaluated, and they do not perform their tasks the way they are supposed to. Another conflict at work is when ethical dilemmas become an issue at work. This is when a person is asked to or required to do a task at work that violates his or her own personal values. Religion can be a reason that ethical dilemmas happen. For example, one person may need to take Saturday off from work completely because he or she wants to observe the Sabbath, but the job requires one to work on Saturdays. Another example of conflict in the workforce is interpersonal problems. This happens when the employees do not get along at work. There are either bad relationships or working with one another is not cooperative because the employees do not get along. This can be because of cultural differences, for example. The last example of stress at work is having career developments. This happens when a company seems to be moving too fast or too slow and one feels like they can or cannot keep up with the workforce. Employees may feel stuck in a plateau, for example.

Groupthink is a serious threat to the quality of decision making and is the tendency of a group of people that is highly cohesive to lose their critical evaluative capabilities. It occurs because team members seek conformity and become unwilling to criticize each other’s ideas and suggestions. They desire to hold the team together by avoiding unpleasant disagreements and underemphasizes critical evaluations and constructive criticism, for example.

Functional conflict is also referred to as ‘constructive conflict’. This benefits a team because it can bring out important problems to the surface so they can be addressed. Constructive

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