...Donner Company - Operations Analysis Contents Objective 2 Business Context of Donner Company 2 Problem statement 2 Process Flow Diagram 2 Organization Structure 3 Situation analysis 4 Alternates before Donner 4 Recommendations 4 Exhibits 4 Objective The objective of the assignment is to analyze the operations of Donner Company, to find out the problems faced by the company and give recommendations addressing these problems Business Context of Donner Company * Donner Company, founded in 1985, manufactured printed circuit boards to the specifications of a variety of electronics manufacturers competing with approx. 750 printed circuit board manufacturers in the country. * President of Donner Company, Edward Plummer was concerned about productivity, quality and delivery problems as the current difficulties which the company faced. Problem statement 1. Draw the process flow diagram for a normal order that goes through the production system at Donner. 2. What orders [by way of batch size] would you schedule on the CNC drill? On the CNC router? 3. What is the capacity of the Dry Film Photoresist area? How does capacity change with order size? 4. What is the standard labor time for an order of one board? 8 boards? 200 boards? 5. What are the problems faced by Donner? 6. What are your recommendations to address these problems? Process Flow Diagram Organization Structure Situation analysis 1. Production...
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...Operations Management Term-2 Case Analysis DONNER COMPANY Contents Introduction ................................................................................................ 2 Process flow chart ....................................................................................... 2 Issues faced by Donner ............................................................................... 4 Problems in production process design ........................................................................................ 4 Problems in Productivity .............................................................................................................. 4 Problems in Delivery System ....................................................................................................... 5 Data analysis ............................................................................................... 5 Question 2 .................................................................................................................................... 5 Question 3 .................................................................................................................................... 6 Question 4 .................................................................................................................................... 7 Conclusion ................................................................................................... 7 Appendix...
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...Lansford Hastings wrote a book called ‘The Emigrants’ guide to Oregon and California’ to guide others on a shortcut that he himself had never taken. A group on the way to California soon learned why. On July 19th, 1846, The Donner Party, a group of 87 people, mainly families, moved out west from Illinois. In the party “were James and Margaret Reed, Margaret's mother, their four children, five employees and one friend, from Springfield, Illinois. Also from Springfield were two brothers and their families, George and Tamsen Donner and Jacob and Elizabeth Donner, and between them, thirteen children and three teamsters. From Keokuk, Iowa came Patrick and Margaret "Peggy" Breen, their seven children and a...
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...Harvard Business School 9-689-030 Rev. December 11, 1998 Donner Company In October 1987, Edward Plummer, president of the Donner Company, was reviewing the company's position prior to planning 1988 operations. strip: artifact consisting of a narrow flat piece of material The Donner Company manufactured printed circuit boards to the specifications of a variety of electronics manufacturers. Each board consisted of a thin sheet of insulating material with narrow metal strips (conductors) bonded to its surface. The insulating sheet acted as a structural member and supported electronic components connected by the conducting strips. In the customer's plant, assemblers (human and/or automated machinery) positioned electronic components in the predrilled holes in the board, soldered them into place, and then installed the board in the final electronic product. insulation - insulating material: a material that reduces or prevents the transmission of heat or sound or electricity At the end of 1987, there were 750 printed circuit board manufacturers in the United States. These manufacturers could be classified either as captive or contract manufacturers. Large electronics firms, such as IBM, AT&T and Digital Equipment, produced much of their own requirements in captive board shops. When large quantities of simple technology boards, or small quantities of fast turnaround prototype boards were required, these customers would usually subcontract production to contract manufacturers...
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...INtroduction The three-year old Donner Company has positioned itself well within both the small volume, customized (contract) printed circuit boards market as well as the large volume, generic (captive) printed circuit boards market. Large electronic firms (AT&T, IBM) produced their components in captive shops, while smaller sized companies, or when large and small quantities of simple technology or fast turn-around prototype boards were required, these requests usually are fulfilled by contract shops. With a company that is managed primarily by engineers, Donner’s core competency was, obviously, its engineering expertise, and it produced specialized circuit boards known as “soldermask over bare copper” (SMOBC) boards. Donner positioned itself to manufacture these boards to small and large electronic firms and management envisioned it as one of the industry leaders. With 750 competitors in the US alone, and a market that is volatile, Donner’s ability to anticipate and resolve design problems and prototype techniques enabled it to maintain its competitive edge. However, this competitive edge has been compromised by poor on-time delivery and high rate of product return, in addition to planning and manufacturing problems that caused bottlenecks, shifting bottlenecks and improper utilization of labor. These problems began to hamper the overall performance of the firm, and management started evaluating the company’s position and different strategic policies. 1....
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...Introduction: Donner Company, a customized printed circuit board manufacturer is facing three main problems: productivity, quality issues and delayed deliveries. We start analyzing with a diagram showing information flow beginning from the customer placing the order to the delivery of that order can be represented as below. Customer places order Customer places order Estimate Labour and Material costs Estimate Labour and Material costs Prepare and submit bid Prepare and submit bid Check & Verify Design Check & Verify Design Detailed specifications and factory order by Altmeyer Detailed specifications and factory order by Altmeyer Normal Normal Customer accepts bid? Customer accepts bid? Yes Yes Promise delivery time Promise delivery time 1 day from bid accept-ance 1 day from bid accept-ance Rush Rush Scheduling & processing of order Scheduling & processing of order 4 days from bid accept-ance 4 days from bid accept-ance 2 days 2 days No No End End Material specifications by Schnabs Material specifications by Schnabs Delivered to customer Delivered to customer Send order to purchasing agent Send order to purchasing agent Shipping the order Shipping the order Instruct purchasing agent & procure material Instruct purchasing agent & procure material Blue print, factory order sent to Flaherty Blue print, factory order sent to Flaherty Blue print, factory order sent to Flaherty Blue print, factory order sent...
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...RESEARCH PROPOSAL SUBMITTED TO: SUBMITTED BY: Prof. Reena Raj GROUP-6(MBA-M) GAURAV KRISHNA MISHRA(1221406) SHANKAR B(1221432) VARDHRAJAN(1221439) MANPREET SINGH JASSAL(1221415) SUPRABHA MAJHI(1221450) PRIYANKA CHHABRA(1221456) TITLE: IMPACT OF STATUS PRODUCTS ON ACADEMICS OF CHRIST UNIVERSITY STUDENTS EXECUTIVE SUMMARY: In India, the trade and economic liberalization process initiated during 1980’s has led to rapid changes in consumer mindset. The consumption rate of most items has picked up primarily due to the shift in the business scenario which was primarily a seller driven one to a customer driven one. The number of bikes, mobile phones and laptops owned by households has moved up during the period of time. One primary question is to be asked is “Do we realize the impact of such consumption on our life or are we blindly following the trail set for us by smart businessmen and marketers?” This study is initiated to find out such consumption trends among students of Christ University. BACKGROUND: Last 10 years of the globalization era saw the advent of many high income jobs, especially in the information technology and also in other service-related sectors. With large number of India’s younger generation earning from 20000-50000 per month, working with different BPO’s and KPO’s. The rising income and low rate taxes have...
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...Global Social Policy http://gsp.sagepub.com/ 'Trade policy, not morals or health policy': The US Trade Representative, tobacco companies and market liberalization in Thailand Ross MacKenzie and Jeff Collin Global Social Policy 2012 12: 149 DOI: 10.1177/1468018112443686 The online version of this article can be found at: http://gsp.sagepub.com/content/12/2/149 Published by: http://www.sagepublications.com Additional services and information for Global Social Policy can be found at: Email Alerts: http://gsp.sagepub.com/cgi/alerts Subscriptions: http://gsp.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.com/journalsPermissions.nav Citations: http://gsp.sagepub.com/content/12/2/149.refs.html >> Version of Record - Aug 16, 2012 What is This? Downloaded from gsp.sagepub.com at Taylor's University on November 5, 2012 Article gsp Global Social Policy 12(2) 149–172 © The Author(s) 2012 Reprints and permission: sagepub.co.uk/journalsPermissions.nav DOI: 10.1177/1468018112443686 gsp.sagepub.com ‘Trade policy, not morals or health policy’:The US Trade Representative, tobacco companies and market liberalization in Thailand Ross MacKenzie Jeff Collin Macquarie University, Australia University of Edinburgh, UK Abstract The enforced opening of Thailand’s cigarette market to imports in 1990 has become a cause celebre in debates about the social and health impacts of trade agreements. At the instigation...
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...Dyadic Leadership Approach Amanda B. Donner LDR/531 August 27, 2012 Dennis Gribenas, PhD Dyadic Leadership Approach The dyadic leadership approach is one in which the linear relationship between a leader and one other individual that is to be led, is studied. The definition of the leader in terms of this approach is discussed with regard to how the leader is able to affect the desired behavior in the one that he is leading with regard to accomplishing specific tasks (Yukl, Chapter 1: Introduction: The Nature of Leadership, 2010). According to Yukl (2010) the dyadic leadership approach usually focuses on the “leadership behavior as the source of influence, and on changes in the attitudes, motivation, and behavior of an individual subordinate as the influence process” (Chapter 1: Introduction: The Nature of Leadership, 2010). Strengths of the Dyadic Approach The dyadic leadership approach assumes that the relationship between the leader and the subordinate is singular in nature and is a relationship that evolves over time from a basic or casual relationship to that of a mutual trust in order to accomplished mutual goals (Yukl, Chapter 1: Introduction: The Nature of Leadership, 2010). In this way the leader has a direct influence over the behavior and attitude of a singular subordinate without outside interference. The dyadic leadership approach can also be used to study a group dynamic but in a limited way assuming that all of the subordinates have similar job descriptions...
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...LADING Chapter 1: Introduction The purpose of this assignment is to identify and understand the differences between the two types. Therefore, their legal definition will be presented as well as, where and how each of them should be used appropriately, in order to avoid misunderstanding between the involved parties which, unfortunately could lead them to court. Furthermore, past cases such as, “APL vs. Peer Voss and the Rafaela S”, will be mentioned in order to distinguish the difference between a seaway and a straight bill of lading. Chapter 2: Literature Review 2.1 Bills of Lading The bill of lading (B/L) is used for the transportation of goods by sea. The word “lading” derives from the word loading, referring to the loading of goods onto a ship. (Investopedia, 2015) This document is signed and act as a legal contract between the shipping company, which has the responsibility for the carriage of goods from the port of origin to the port of destination, and the customer who makes the export (shipper) and the import (consignee). Its role is very important because in case of error, the commodity, which can be worth hundreds of thousands dollars, may end up into the wrong hands before the fulfillment of all the obligations from the contractual parties who participated in the carriage. The information presented on the bill of lading have to be properly completed, in order to avoid mistakes during the carriage of the goods. Therefore, it is necessary to indicate...
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...Case Analysis Canadian Imperial Bank of Commerce Wireless Strategy The Canadian Imperial Bank of Commerce was founded in 1961 and is one of North America’s leading financial institutions. CIBC has a newly formed electronic banking division solely mandated to monitor emerging trends and to adapt to these trends. The outcome of the divisions work is to identify new products/technologies and decipher how said technology can be used to better serve the institutions customers. During the late 1990’s wireless technology was becoming widely available to the average consumer. CIBC identified this trend and is looking for ways to implement wireless banking into its product offering. As outlined in the case provided, wireless internet devices are expected to outsell personal computer sales by 2001. CIBC is very interested in penetrating this market in turn providing the best possible service to its customers and differentiating itself from the other major competitors in the North American banking industry. Some major issues that need to be address regarding the implementation of CIBC’s wireless banking system are as follows; the various platforms that can be used to access the banks wireless system need to be understood and the system needs to be built to accommodate each; the various wireless network carriers need to be evaluated and the system needs to be built to function with all; lastly and most importantly the system needs to maintain the institutions overall reputation as well...
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...Name: Course Title: Professor: Institution: City and State: Date: Introduction A mobile enterprise is defined as an enterprise, a corporation or organization that uses cloud computing and mobile devices to support critical business applications to gain strategic advantage. In a mobile enterprise interaction between the employees and clients is not location dependent. The technology and processes applied in mobile enterprises enable employees to have full access to the organization resources off-site (Basel, 2007). Organizations with higher mobility are able to focus on their key competencies, through transformed business strategies and stimulus offered by mobility. To enable employees reap maximum benefits from mobility companies have formulated mobile strategies (Cerra, Easterwood, & Power, 2013). Both the enterprise and employees benefit when the new level of communication achieved, but also there are disadvantages that are borne by both the enterprise and employees. Employees are the main drivers when it comes to an organization moving to be mobile. This paper is set to examine the advantages and disadvantages of an organization moving to mobile enterprise by assessing how the employees and the employer are affected. Advantages of an organization moving into mobile enterprise solutions Business mobility community consists of a large and diverse range of users who can be classified into three main groups namely; casual users, professional users and transactional...
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...UnitedHealth Group is a diversified health care company, and a worldwide leader in helping people live healthier lives and taking the necessary steps in making the health system work better for everyone. The UnitedHealth group serves more than 85 million individuals worldwide with health benefits and services. In 2012, they produced revenues of $110.6 billion and were ranked number 17 in the Fortune 500. The economic and political segments would rank the highest in influencing the UnitedHealth Group. The economic segment includes factors such as interest rates, inflation, trade factors, personal, and business savings. These factors affect the income received by individuals, business, and the company in question in this discussion. Inflation is a very critical factor in the operation of UnitedHealth Group organization because inflation rates affect the level of premiums that are determined by the company’s underwriters. When the inflation rate is high, the decision to raise the insurance premiums may be affected as the general prices of goods and service are also high. The economic segment also influences the profitability of the corporation at the great extent. When the economic conditions are favorable, the corporation may attract large customer base. Taxes imposed on a company, is another factor to consider when looking at the economic segment. When there is a budget deficit, the government has to tax the corporation more to fill the deficit. This will affect the corporation...
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...Chapter 6 |Measuring and Managing Customer Relationships |[pic] | QUESTIONS 6-1 Nonfinancial measures such as customer satisfaction and customer loyalty are important in managing relationships with customers, but an excessive focus on improving customer performance with only these metrics can lead to deteriorating financial performance. To balance the pressure to meet and exceed customer expectations, companies should also be measuring the cost to serve each customer and the profits earned, customer by customer. 6-2 Examples of differences between customers who have high and low costs-to-serve may be drawn from the chapter’s Exhibit 6-1, part of which appears below. |High Cost-to-Serve Customers |Low Cost-to-Serve Customers | |Order custom products |Order standard products | |Small order quantities |Large order quantities | |Customized delivery |Standard delivery | |Manual processing; high order error rates |Electronic processing (EDI) with zero defects | |Large amounts of pre-sales support (marketing, technical...
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...Joe Salatino, President of Great Northern American Case Study Dr. Elizabeth Delone Business 520 – Leadership and Organizational Behavior July 26, 2012 Strayer University This case study involves the importance of perceptions and how it effect attributions in the business world. We will use Joe Salatino, President of Great Northern American, as an example of how businesses can be successful when their customers are their top priority and employees learn how to understand their customer needs to improve sales. There are three learning theories operational conditioning, social learning and learning. We will discuss how one of these theories would be appropriate for Mr. Salatino’s business and how that theory could improve his employee’s performance. The last item is how self-efficacy is used to ensure the best candidate is hired for the company who can be successful. Mr. Salatino has a successful 35 year business. The reason is based on paying his employees bonuses and commissions in relation to their sales. The one thing Mr. Salatino’s employees need to understand is the importance of how people form perceptions and make attributions. So, what is perception? Perception is “the process, by which the individual selects, organizes, interprets, and responds to information” (Organization Behavior, p. 104). However, one perceives something to be is true to them even though their perception could be completely wrong. Our perceptions remain the same...
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