...Biography on Dr. Kaoru Ishikawa Dr. Kaoru Ishikawa was born in Tokyo in 1915, he was the oldest of the eight sons of Ichiro Ishikawa, in 1939 he graduated from the University of Tokyo with a engineering degree in applied chemistry, his first occupation was as a naval technical officer from 1939 to 1941, then he proceeded onward to work at the Nissan Liquid Fuel Company until 1947. Dr. Ishikawa might now begin his profession as a cohort educator at the University of Tokyo, in 1949 Dr. Ishikawa joined the Japanese Union of Scientists and Engineers quality control examination bunch, it was his aptitudes at activating huge assemblies of individuals towards a particular regular objective that was generally answerable for Japan's quality-change, and is likewise one of the world`s principal powers on quality control. He then attempted the presidency of the Musashi Institute of Technology in the year of 1978, and he has likewise helped many organizations, including IBM, Bridgestone, and Komatsu to turn out higher quality items at much lower cost. Dr. Kaoru Ishikawa needed to change the way individuals consider work, he urged all administrators to oppose getting substance with only enhancing an item's quality, demanding that quality change can just go above and beyond, his thought of companywide quality control called for proceeded client administration. This implied that a client might keep getting administration significantly in the wake of accepting the items, this administration...
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...RUNNING HEAD: Hotel Escargo Hotel Escargo AIU – MGT656 Abstract In this paper Hotel Escargo’s collected data is graphed and information for the work management and time study analysis is described. One area is area is focused on to create a fishbone diagram to capture the potential root causes. Hotel Escargo Hotel Escargo’s check-in process is expected to be completed in four minutes or less. The average check-in time for guest on July 31st was four minutes and 51 seconds, the minimum time the check-in process took was two minutes and 23 seconds and the maximum time was eight minutes 45 seconds. The issue that occurs during check-in is the average time for check-in is 51 seconds more than is to be expected and exceeds it by four minutes in some cases. Figure 1 will show the data in a table (Hotel, 2014). Work measurement is the application of time and motion study with activity sampling techniques that will determine the time a qualified worker can complete a specific job in a set level of performance. It’s used to determine the budget, planning for manpower, set the schedule, determine the cost, etc (Work, 2014). The work measures to do would be to find three of the least qualified guest service clerks to check-in ten people as efficiently as possible. Once the thirty people are checked-in, the average of their times should determine if there is a problem with the check-in times. A time study analysis looks at a specific job to find the most efficient method to do...
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...A case Analysis for “Does this milk shake taste funny?? “ For RKC MBA, Unit # 1, Assignment # 3 Class #442 - MBA 57597 - Organisational Behaviour Analysis: There are four things / persons involved in this situation; we must go thru all these characters. 1) Paul 2) George 3) The Eastern Dairy company 4) The Union & Colleagues Paul has taken the head of operators / production for the night shift. The other operators are following for the plan and production even though he is in the same position with others. His main objective is to produce at any quality and clean up the pipes before end of the shift George looks a social person & friendly nature with other colleagues. This nature he might have been learnt from local teenage gathering place ( a drive in restaurant)). He is a loving nature person (We come to know from his romance with Cathey). His family looks old convention & tradition family. He is not high achiever, is not interested in the studies even his parents are ready to support. He took menial jobs in the past summers and not a challenging job. He took Eastern Dairy job for money that he needs for dating & for car (physiological & social needs).He likes excitement and challenge, as we can see that he has interest in Hot Cars. Eastern Dairy company looks a good pay master (with this many employees may stick to longer years by motivated with good pay scale). The company has given a free hand to the night shift operators, no manager for the night shift. The day shift...
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...The Life according to Dr. Kaoru Ishikawa BSOP326 Lee Thompson November 13, 2011 The Life according to Dr. Kaoru Ishikawa Dr. Ishikawa`s life goes down in history as a creator, author, teacher, mentor, and brother. His definition of quality control was "To practice quality control is to develop, design, produce and service a quality product which is most economical, most useful and always satisfactory to the consumer. To meet this goal, everyone in the company must participate in and promote quality control, including top executives, all divisions, within the company and all employees." Dr. Kaoru Ishikawa wrote in his native country is 石川 馨, was born in Tokyo July 13, 1915 one of eight sons to his mother Chiro Ishikawa and lived a full life of 73 years. He passed in April of 1989 but will be remembered as the creator of the Ishikawa diagram also known as the Fishbone diagram used to determine root causes. It was first used in the 1940s, and is considered one of the seven basic tools of quality control. (Tague) Ishikawa_Fishbone_Diagram.svg He was awarded the Deming Prize, the Nihon Keizai Press Prize, and the Industrial Standardization Prize for his writings on quality control, and the Grant Award from the American Society for Quality Control for his educational program on quality control. Dr. Ishikawa was a graduate from the University of Tokyo with an engineering degree in applied chemistry in 1939. His first job out of college was for was as a...
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...lesser rework and repairs. Looking at the quality metrics: We feel that the First Pass Yield, Defects Per Million Opportunities (DPMO), Shipment On-Time %, Shipping Errors Per Shipment, Warranty Percent of Sales, Warranty Claims per Unit, Survey Complaints (TGW's) per Unit (or per 1000), Customer Satisfaction because as mentioned in the case the customers were more worried about the delivery time initially, then the focus shifts to defects, then to the errors made but the product and finally to breakdown and repair times. There is a strong connection between the between reliability metrics and total productivity maintenance metrics. Quality teams will find many issues that involve maintenance. The technical tools such as Pareto Diagrams, Ishikawa Diagrams and control charts are valuable diagnostics and indicators. Combined with the metrics and tools of Reliability they help the maintenance department permanently solve problems. There are major similarities between CISCO and a company responsible for the design and building of combat vessels the customer is very critical in both, the specifications need to be fulfilled as requested or could lead to huge mistakes or errors. The difference between CISCO and a company responsible for the design and building of combat vessels is the losses due to negligence could lead to capital in CISCO and in the defense company losses will both human and capital. Out of the Six Sigma metrics we figure that the time, cost, quality, process complexity...
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...interesting is the four-square grid or also known as the Johari window which displays the knowledge of oneself and others. Each contains and represents the information - feelings, motivation, etc – in terms of whether the information is known or unknown by the person, and whether the information is known or unknown by others in the team. I find it interesting because it is a simple and useful tool for understanding and training self-awareness, personal development, improving communications, interpersonal relationships, group dynamics, team development and intergroup relationships. In productivity interventions, Ishikawa Diagram or Fishbone Diagram is the topic that I found to be noteworthy. Through this diagram, you are able to think about possible causes and reasons leading to an effect or a problem and then find solution for preventing those problems. In the Ishikawa Diagram, you need to sketch it and indicate the needed causes, work the main and side causes out, check the completeness, weight the main and side causes in terms of meaning & influence, check the selected causes for rightness and then the team discusses about the solution. Strategy Maps is the remarkable topic under Strategy Interventions because it describes the logic of the strategy, clearly showing the objectives for the critical internal processes that create value and the intangible assets required to support them. Furthermore, it shows how the multiple measures on a properly constructed balanced scorecard...
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...|make check sheet and pareto diagram for this maintenance facility | |ticket number |work | | |ticket number |work | |1 |tires | | |16 |tires | |2 |Lube and oil | | |17 |lube and oil | |3 |tires | | |18 |brakes | |4 |battery | | |19 |tires | |5 |Lube and oil | | |20 |brakes | |6 |Lube and oil | | |21 |lube and oil | |7 |Lube and oil | | |22 |brakes | |8 |brakes | | |23 |transmission | |9 |Lube and oil | | |24 |brakes | |10 |tires | | |25 |lube and oil | |11 |brakes ...
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...Dr. Koaru Ishikawa Introduction “In management, the first concern of the company is the happiness of the people connected with it. If the people do not feel happy and cannot be made happy, that company does not deserve to exist.” (Ishikawa, 1985). Dr. Koaru Ishikawa (Dr. Ishikawa) understood that behind the scenes human beings determine the real success. He is an iconic Japanese figure, noted author and university professor known for his cause-and-effect diagram (fishbone or Ishikawa diagram) and quality circle concept which greatly influenced industries and organizations around the world. Background Born the first of eight children in Japan (1915-1989), Dr. Ishikawa obtained an engineering degree in 1939, followed by a doctorate in 1960 from the University of Tokyo where he later became professor emeritus. Dr. Ishikawa’s life-long commitment to quality control led to many accomplishments throughout his life. He was the recipient of many awards and authored 647 articles and 31 books. His two most influential works are The Guide to Quality Control and What is Total Quality Control? The Japanese Way; both translated to English. Primary Work and Significant Accomplishments Dr. Ishikawa, at the forefront of the quality control movement in the 1960s, capitalized on other quality gurus before and developed a unique Japanese strategy to total quality and called it company-wide quality control (CWQC): participation in quality improvement initiatives from all employees...
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...Kaoru Ishikawa and His Impact on Quality in Business As with many people who are at the forefront of a cultural movement or paradigm shift, Kaoru Ishikawa’s contribution to Total Quality Management is sometimes over shadowed by other contributors. This comes as no surprise in learning about some of his fundamental beliefs in applied statistical analytics and total quality philosophy. He felt that by applying Quality Control properly, “the irrational behavior of industry and society could be corrected” (Ishikawa, K; 3) By his own admission Dr. Ishikawa became involved in Quality Control by way of data analytics. He began studying statistical methods while at the University of Tokyo; he found the data from his experiments to be widely scattered making it impossible to reach accurate conclusions. At that time the Union of Japanese Scientists and Engineers (JUSE) had the very information he felt would serve and asked to see their materials on statistical methods. In exchange for the use of the materials Ishikawa became one of the instructors and his fascination with statistical methods and QC was born. Genius is often the ability to see around the corners, to see the limitless possibilities with the simplest elements in front of you. Ishikawa’s commitment to Japan’s economic recovery gave him the vision to apply statistical methods and Quality Control in an organized systematic measurable manner. In his personal quest for finding the correct conclusions he was able to help revolutionize...
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...Kaoru Ishikawa: One Step Further Kaoru Ishikawa wanted to change the way people think about work. He urged managers to resist becoming content with merely improving a product's quality, insisting that quality improvement can always go one step further. His notion of company-wide quality control called for continued customer service. This meant that a customer would continue receiving service even after receiving the product. This service would extend across the company itself in all levels of management, and even beyond the company to the everyday lives of those involved. According to Ishikawa, quality improvement is a continuous process, and it can always be taken one step further. With his cause and effect diagram (also called the "Ishikawa" or "fishbone" diagram) this management leader made significant and specific advancements in quality improvement. With the use of this new diagram, the user can see all possible causes of a result, and hopefully find the root of process imperfections. By pinpointing root problems, this diagram provides quality improvement from the "bottom up." Dr. W. Edwards Deming --one of Isikawa's colleagues -- adopted this diagram and used it to teach Total Quality Control in Japan as early as World War II. Both Ishikawa and Deming use this diagram as one the first tools in the quality management process. Ishikawa also showed the importance of the seven quality tools: control chart, run chart, histogram, scatter diagram, Pareto chart, and flowchart...
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...Who Was Dr. Kaoru Ishikawa Dr. Kaoru Ishikawa was the leading most authority on Quality Control techniques employed during the 20th century. Dr. Ishikawa stated: “Through total quality control with the participation of all employees, including the president, any company can create better products (or services) at a lower cost, increase sales, improve profits and make the company into a better organization.” (Ishikawa, 1981) This paper will discuss biographical information of Dr. Ishikawa life and contribution to quality control systems as we know today, the key elements of his Quality Control Philosophy, and the cause and effect quality control tool called the Fishbone Diagram. Dr. Ishikawa was born in Tokyo, Japan in 1915, the first son of Ichiro and Chiro Ishikawa. He was from a rather large family having seven siblings, all of which were brothers. Dr. Ishikawa attended the University of Tokyo, where he obtained a degree from the Department of Applied Chemistry. After graduation he worked as a naval technical officer until 1941. Next, he worked at the Nissan Liquid Fuel Company until 1947 at which time he started his career as an associate professor at his Alma Mater, the University of Tokyo. Dr. Ishikawa spent his lifetime in industry making a difference, as well as in Academia, quality organization like Union of Japanese and Engineers (JUSE), Chemical Society of Japan, International Standards Organization (ISO) in Japan, and finally as a respected author in...
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...SIX SIGMA GREEN BELT PROFESSIONAL OBJECTIVE TYPE QUESTIONS 1. six sigma corresponds to design tolerances that are +3 standard deviations on either side of the mean. 2. Designing features and characteristics which are then are developed into near final form. 3. Knowledge of SPSS 4. Attribute measurement 5. It is a type of graph that is similar to a histogram and summarizes the shape of the set of data 6. Studying the consequences of failures 7. Drum-Buffer-Rope 8. Same, different 9. Hops 10. Human risk 11. Walter Schewhart 12. How quality influences business 13. Plan, do, study,act 14. Are used to measure financial aspects of an organization or quantify high level aspects of operations 15. Measure 16. Define 17. Monitoring 18. Cost of Quality 19. Motorola Inc 20. Quality is free 21. All of these. 22. None of these 23. Is a Japanese term which means “automation with a human touch”. 24. All of these. 25. A Japanese term which means “automation with a human touch” 26. Five day 27. Mistake proofing 28. Decision for six sigma 29. Logistics 30. A corporate , a person, group, organization, a member or system who affects or can be affected by an organization’s actions 31. Is an approach to understand the customer’s needs and process it in the design specifications of the product 32. All of these 33. Project 34. All of these 35. 3.4 36. The Triple-Constraint 37. None of these...
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...BSOP 326 Course Project 1 5/27/2014 Ishikawa Kaoru Alina Boatright Ishikawa Kaoru Alina Boatright Introduction In the 1980s to the 1990s, a new stage of quality control and management began known as Total Quality Management (TQM) and developed the focus for the western quality effort. Dr. Ishikawa Kaoru with his astonishing education and his passion for quality, helped to fulfill this necessity. Dr. Ishikawa was a Japanese advisor, father of the scientific analysis would discover the origins of complications in the industrial method. The Fishbone Diagram or “Ishikawa Diagram” among other basic quality tools were models of his great contributions to quality control. They assisted companies in recognizing many reasons of persistent quality difficulties and also fashioned a structure for brainstorming the best resolutions to those issues. Ishikawa’s Biography and Primary Works A proficient in quality control, educated in a family with long industrial institution, Ishikawa Kaoru was born in Tokyo 1915. He graduated in 1939 from the Engineering Department of Tokyo University majoring in applied chemistry. He was an Assistance Professor at that same University in 1947. Dr. Ishikawa Kaoru linked up with the “Quality Circles Research Group at the Union of Japanese Scientists and Engineers (JUSE)” in 1949 and aided the assemblage in developing and delivering the first basic quality control instructional course. Dr. Ishikawa was one of the most renowned innovators of the...
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...3-5 Homework: Chapter 2 Jennifer Liu QSO-60Q5619-Operations Management Southern New Hampshire University Professor Dr. Zivick August 2, 2015 Question: 2-52 CAUSE AND EFFECT DIAGRAM Operator Mechanical Electrical Car will not start Car will not start Fuel System Environment Question: 2-52 When developing a fishbone diagram for the possible causes of your car not starting, it is important to list all ideas of possible cause. One all the possible causes have been listed you can start to eliminate non-causes of the problem. For example, on my list one possible cause is lost key. However, if we have the key to the car then we can eliminate lost key from our diagram knowing that is no longer a likely cause of reason for the car not starting. When eliminating a possible cause, it is still best to leave it on the diagram by just crossing it out and not removing it. This allows you to return at a later time to determine if you have eliminated true causes of the problem (Dr. McNeese, n.d.). The next step would be to determine how likely each idea is an actual cause of the problem. You can do this by adding notes to each idea such as (v) very likely, (s) somewhat likely, and (n) not likely. For example, if you put gas in the car yesterday and you know the possibility of no gas is not likely, you...
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...BSOP-326 Course project: Part 1 Ishikawa research paper Dr. Kaoru Ishikawa is one of the world`s most recognized leaders in quality control and a leader in quality management. To transform the manner in which people think about work, he came up with a concept of “company-wide quality control”. “This focused on continued customer service, also enhanced business results and promised customer experience” (What is Total Quality Control?, 1985). Kaoru Ishikawa is known for his fishbone diagram; the meaning of this is to identify all likely causes of a problem and effects. His influences and work in quality control are still used by many. To start Dr. Kaoru Ishikawa was born July 13, 1915 in Japan, Tokyo. He attended and graduated from Tokyo University with a degree in applied chemistry in the engineering department. Kaoru was later hired as an A.P. (Assistant professor) in the same college he graduated from, “University of Tokyo” where soon after he would be a full time professor in the engineering department. In his days there he brought the attention of the concept of quality circles in conjunction with JUSE (Union of Japanese Scientists and Engineers). When he joined the Union of Japanese Scientists and Engineers was the time when japan products were consider very cheap and poor in quality, at this time this information was well known all over the world. He plans to follow the foot works of Deeming and Juran to use as a base and polish it to the needs of...
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