...(people actually having seen the creative) is measured. By doing so, all dynamics behind the buzz in terms of word-of-mouth and word of mouse and how this influences consumer dynamics remains unknown. Insights in the content and dynamics of these conversations could be very useful to understand the success (or failure) of a campaign however. Traditional approaches also neglect the actions people undertake after having viewed a commercial message, while commercials can be found on sites like YouTube and are shared around the world. This study tests Dove’s viral movie ‘Evolution’ and confirms that measuring indirect exposure as well consumer actions undertaken after ad exposure provides advertisers with new and useful insights. 3 Introduction The consumer 2.0 the cocktail party goes digital Today’s empowered 2.0 consumer is very well informed, strongly connected with peers (and millions of surfers in general), has the ability to unify with them & share ideas but also has the tools to create proper content beyond control of marketers. This consumer is more sceptical, questions many things and uses intelligent ways to see through the facade of marketing actions (Jaffe, 2005). With the rise of this “new” consumer a recent trend in marketing called “word of mouse” (WoMo) has emerged. Verhaeghe et al. (2007) defined word of mouse as “the act of a consumer receiving, creating and/or distributing marketing-relevant content through online channels (both textual and audio-visual)”...
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...the phrase “like a girl” to be interpreted positively so that girls everywhere will feel proud and confident when they do things “like a girl” (Herzfeld, 2014). Always Brand Director Amanda Hill hopes it is the beginning of a long-term campaign to change the meaning of the phrase “like a girl,” while building brand loyalty (Neff, 2014). The campaign targets females who may be approaching puberty, in the midst, or post-puberty who need that confidence boost and restored empowerment. Always uses a variety of consumer behaviour techniques to effectively facilitate interactive communication, elicit affective responses leading to viral marketing success, and attempts to create an associative link between the “like a girl” campaign and the Always brand. Always incorporates the “like a girl” ad campaign into an interactive communications model, whereby a dynamic relationship exists between...
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...Viral Marketing When Hotmail first launched in 1996, the company decided to try a new marketing strategy and included, at the bottom of every email its users sent, a clickable link to sign up for a Hotmail account. This simple scheme had the effect of turning every user of Hotmail into a salesperson for the product whenever they sent out an email. This tactic of turning customers of a product into promoters of a product is one of the defining traits of viral marketing and central to the unique nature of this marketing methodology. Due in large part to this strategy, Hotmail was able to grow from 0 to 12 million users in a mere 18 months with an advertising budget of only $50,000. During the same period, Juno, a direct competitor, spent $20 million in traditional advertising costs and had worse results (Jurvetson 2000). The Hotmail case is one of the earliest examples of viral marketing and definitively demonstrated its effectiveness. Viral marketing is defined as “network-enhanced word of mouth” (Jurvetson 2000). Specifically, viral marketing refers to the utilization of electronic word of mouth to transmit marketing materials in an exponentially growing manner, often through the usage of social media (Kaplan 3). The term viral was used because spreading a marketing message using this strategy mimics the exponential growth found in epidemics of pathogenic organisms such as viruses. For example, with a “fan out” rate of three, the first person exposed to a marketing...
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...Mutah University ------------------------------------------------- “Effects of viral marketing on fast food restaurants customers’ satisfaction” Done by: - Ala Momani. - Saif Obidat. - Ala'a Al-qadi. Supervisor: Dr. Malek Al-Majali Index Subject | Page | Chapter 1 | | 1.1 Introduction | 3 | 1.2 Study statement | 4 | 1.3 Study questions | 4 | 1.4 Objectives. | 4 | Chapter 2 | | 2.1 Literature study | 5 | 2.2 Previous studies | 6 | 2.2.1 Measure of viral marketing impact on purchasing decision. | 6 | 2.2.2 Determinants of Customer Satisfaction in Fast Food Industry. | 6 | 2.2.3 The Viral makes you aware -How is brand association affected by viral marketing through individual networks? | 7 | 2.3 Fast food restaurants firms’ effort in social media | 7 | 2.4 Dimensions of viral marketing affecting customers’ satisfaction. | 10 | 2.4.1 Promotion | 10 | 2.4.2 Brand Awareness | 10 | 2.4.3 The Brand Trust | 12 | 2.4.4 Brand Association | 14 | Chapter 3 | | 3.1 Conceptual Model and Hypotheses | 15 | references | 16 | Chapter 1 1.1 Introduction Viral marketing is becoming a key instrument in marketing strategies now days, used by a lot of firms to achieve there goals. viral marketing uses the instincts of humans to communicate share knowledge and socialize with each other , due to the wide spread of the...
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...Question 1 4 out of 4 points Correct Business-to-business advertising is: Answer Selected Answer: looking more like consumer ads Correct Answer: looking more like consumer ads Question 2 4 out of 4 points Correct Using media time in a steady stream throughout an entire year is which type of media budget schedule? Answer Selected Answer: continuous Correct Answer: continuous Question 3 4 out of 4 points Correct In determining the optimal media mix for an advertising campaign, the best sources of information would be: Answer Selected Answer: media planners and media buyers Correct Answer: media planners and media buyers Question 4 4 out of 4 points Correct Effective frequency refers to the: Answer Selected Answer: number of times a target audience must be exposed to an ad for it to be effective Correct Answer: number of times a target audience must be exposed to an ad for it to be effective Question 5 4 out of 4 points Correct An advertisement on television will have the biggest impact: Answer Selected Answer: at the beginning or end of a set of ads Correct Answer: at the beginning or end of a set of ads Question 6 4 out of 4 points Correct Which of the following is a relative measure of the efficiency of a media vehicle relative to a firm's target market? Answer Selected Answer: cost per rating point (CPRP) Correct Answer: cost per rating point (CPRP) Question 7 4 out of 4 points Correct...
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...Social Media Marketing Tracie Simmons Contemporary Business BUS 508 Dr. Laura Jones Strayer University August 23, 2012 Social Media Social media is best understood as of new kind of internet based media, where human beings discover, read and share news and information and content. Using online technologies and practices, people can share their insights, opinions, experience and perspectives taking different forms of social media including texts, images, pictures, audios and videos. There are different types of social media, but mainly it is divided into six different types including social network, wikis, blogs, podcasts, forums, content communities, and micro blogging. MySpace, Facebook, Bebo, Wikipedia, Apple iTunes, Flickr, YouTube, Twitter, etc. are the few examples of social media sites. Social media is much cheaper than traditional media, enables everyone to publish, share and access information. Looking to the higher investment in industrial types of media, private sector individuals now concentrated towards the social media to publish the information of the companies in a less formal ways that has been traditional in press releases, newsletters, and brochures which can helps the organization to give a human face and voices to the mass public. Social media becomes a very effective ways to build strong networks of individuals and relationship with them. In today’s business environment, social media is becoming more and more popular as marketing tools, where the...
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...executives on the future of marketing Steve Ridgway CEO of Virgin Atlantic Airways John Hayes CMO of American Express Duncan Watts Principal research scientist at Yahoo! Research There is no quick path to success in the new era of customer engagement. Progress is likely to come incrementally—by listening to customers, making adjustments to engagement strategies, and learning through trial and error. Since diverse perspectives will be essential to mastering this new landscape, McKinsey’s Luke Collins, Tom French, and Paul Magill recently sought out three practitioners with very different vantage points on marketing’s future. Virgin Atlantic Airways CEO Steve Ridgway talks about how his company recently has been pushing the boundaries of collaborating with customers, while experiencing the pleasant surprise of a successful mass-media campaign. American Express CMO John Hayes discusses what today’s “marketing revolution” means and describes some of the organizational steps he has taken to get ahead of it. Duncan Watts, principal research scientist of the Human Social Dynamics group at Yahoo! Research, explains how today’s data-rich environment exposes the limits of intuition in marketing and the need to take a scientific approach to understanding consumers. A summary of those conversations follows. 2 The CEO Virgin Atlantic Airways’ Steve Ridgway If we get our customers off the plane happy, and they go on to talk about it, that’s a huge marketing tool for us. Steve Ridgway...
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...Internet Technology, Marketing, and Security Renita M. Harris Strayer University BUS508 Contemporary Business Dr. Joseph Keller November 30, 2013 Internet Technology, Marketing, and Security The topic of this paper is Internet technology, marketing and security. Internet Technology and Marketing are the way that businesses advertise and market their products. Internet Technology is considered as social media. Many companies reach out to their consumers to know about their products. Marketing is the way a business reaches their target audience. Through social media companies market their product. Throughout this paper, I will discuss the popularity of social media for entrepreneurs. I will discuss in this paper the advantages and disadvantages of social media. I will analyze how the Pepsi Refresh project had to market Pepsi to their consumers. I will discuss how Zappos and Ford use social media outlets for marketing their product to their intended audience. This paper will have information relating to social media of today. Social Media Marketing The explosion of Social Media Marketing Service websites on the Internet Social media has become a detrimental part of society. Social Media allows real people to discuss real issues and concerns amongst each other. Social Media lays out the outline for truths, non-truths, facts, and opinions. It is also a viral conduit for immediate, late-breaking news, photos, and video streaming. Social Media provides users...
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...TABLE DES MATIERES Introduction I. Définition, historique et positionnement a. Le marketing viral : définition b. Un bref historique c. La situation du marketing viral vis-à-vis des autres types de campagne marketing sur Internet II. Les idées virus et leur importance aujourd’hui a. Définition et traits communs b. La différence entre une idée virus et le bouche-à-oreille c. Pourquoi le marketing viral a-t-il du sens aujourd’hui ? d. Le déclin du marketing traditionnel et la fin des jeux à somme nulle III. Le lancement de l campagne virale et la diffusion de l’idée virus a. L’acteur principal Le contaminateur erratique Le contaminateur efficace Les hubs réseaux b. La diffusion de l’idée virus lors de la campagne Les avantages du bouche-à-oreille Quelques principes de bonne gestion du bouche-à-oreille c. L’impact des réseaux sociaux sur l’efficacité de la diffusion IV. Le futur du marketing viral Résumé Conclusion Bibliographie Introduction À l’heure du web 2.0 et dans un contexte de mondialisation croissant, la concurrence inter-entreprise est rude. Face à une économie bouleversée, les comportements des consommateurs ne cessent d’évoluer, c’est pourquoi il faut savoir capter avec attention les nouvelles tendances du marché. Afin de se différencier, les entreprises cherchent à communiquer massivement auprès de leurs cibles. Néanmoins, les discours publicitaires détenus par les médias traditionnels...
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...TRADIGITAL MARKETING Submitted by: Rahul Singh Shubhankar Som Shivi Shrivastava Sathya Saurabh Sharma Saurabh Tirpude WHAT IS MARKETING? Marketing is the process of planning, designing, pricing and distributing ideas, goods and services in order to satisfy customer needs and generate revenue and make profit. To quote the American Marketing Association's definition, it is "an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders" Diluting all the verbosity, it melts down to one simple word “SELLING”!! This is the prime purpose behind any kind of marketing. The "selling" is accelerated with the help of properly chalked out plans called marketing strategies. With "selling" as the ultimate goal, marketing strategies are influenced by two basic factors: 1) Acquisition of customers; 2) Retention of the acquired customers. So every other strategy that is laid out will focus on the above two. A Company has to work closely towards achieving these two to attain the desired cutting edge over its competitors. There are also a few other objectives like creating awareness (informational and educational) about the product, brand-building and accelerating sales. CONCEPT OF TRADITIONAL MARKETING: With the world changing at every nanosecond, marketing is also reeling...
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...Future Trends Charmaine Saint Surin OI/466 June 6, 2016 Fred Greifenstein Future Trends According to Webster.com dictionary, a trend is usually known as something undergoing change or is developing into something or going into a general or specific direction. Innovation is about timing, but there is not a theory behind it. It includes processes and new ideas and then they are converted into new useful products. It creates value for customers who pay for it. Disruptive Innovation is an all-out risk taker, creating new markets with more practical approaches towards buyer's purchasing power. What we know is that innovation does not have an end, it's the fact that what we want and what we need continues to change. Innovation is not the goal but everything we do to get to that point. I think collaboration within innovation is an revolving trend. This is the concept of an open source. With the internet age, there are so many people connected worldwide, so there is the fact of collaboration. It creates alternatives for companies who which are smaller to have the ability to remain small and agile. If that is the choice, it also allows those less ended businesses to be a part of the larger agenda in innovation. Innovation is a connected function of communities. It seems like we are all trying to come up with new solutions that capture the technologies we encompass and maybe even working with alternatives reworking those technologies. An example of this is universities...
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...structured all activities to ensure his satisfaction. This is an idea that is quickly becoming more popular and important in the present market environment. Competition has become ever greater and the market is becoming more characterized by similar products. The challenge that many marketers have to deal with is to have a clear understanding of the diversity that accompanies behaviour of consumers and provide goods and services that are in accordance to this. This is because digital tools provide marketers with the chance to not only collect but to also analyze data that has become even more complex on the purchasing patterns that consumers adopt. This paper therefore examines how the exchange between consumers and marketers has become highly dynamic, interactive and participative. Consumer Behaviour The subject of what causes consumers to behave as they do is one that has attracted a number of researchers. Going back as far as 300 years ago, economists such as Nicholas Bernoulli and John von Neumann began to analyze what exactly forms the background for the decisions made by consumers. Their work largely focused on the action of buying and was driven by utility theory(Knight & Weedon, 2009). This theory argues that consumers often make the choices that they do based on the outcomes that they expect to get out of these decisions(Boulding et al, 2005). Consumers are therefore considered as rational when it comes to decision making and only concerned with their own interests. However...
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...as Face book, Twitter, and even Pintrest. Even with companies promoting we want to understand the financial aspect of a business as well. Through these social media sites small and large business are able to make things going viral. The word viral is so powerful that it can change the dynamics of an event. Viral is such a power key to the communication world that is can change things in a matter of seconds. The word viral has save lives and even causes wars. However, this word has a major relationship with social media and even marketing. Even through marketing and social media, one must look at the investment and the financial aspect of a company such as Pepsi or Coca-Cola. Without investment and the financial standing of a company there is no purpose for social media because a company would not stand. The purpose of this research is to analyze each company’s history product/service major customers. Major suppliers and provide leadership and provide a synopsis of each company. Evaluate the reasons Social Media Marketing has become exceedingly popular among businesses of all sizes. Next present graph that illustrates the stock price of each company using the four times lines and to analyze the advantages and disadvantages of social media marketing for business entrepreneurs. Third the research will summarize at least two news events that occurred from 2010 to the present day and the potential impact on the stock price...
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...Beyond Traditional Marketing Prepered By: Dipali Parmar and Harsh Pandya Dept. of Business Administration, Faculty of Management., Bhavnagar University Bhavnagar Content of Abstract:Introduction:Every marketing manager needs to know about marketing in today‟s competitive markets. Beyond traditional marketing means now a days there are introduce many new technologies for the purpose of marketing. For instance, web assessment-measuring the effectiveness of electronic commerce site, Direct marketing, effect of word-of-mouth (WOM) marketing on member growth at an Internet social networking site, network marketing/ multi-level marketing, current trends, prospects and challenges in Indian retail industries, rural marketing, Indian marketing strategies for new product development, current marketing environment, value chain and corporate strategic planning, focus on consumer behavior, customer satisfaction etc….. Abstract:Successfully conducting business on the Internet calls for new marketing paradigms that meet the requirements of the unique combination of its inherent characteristics: electronic markets, technological platform, and marketing issues. In this context, electronic markets are the Framework in which market transactions are performed on the Internet. Underlying Internet technology forces marketing activities to be different from the ones applied to traditional sales channels and performance marketing is the essential ingredient for creating the best offering for...
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...Talk to Your Customers! §Promotion: The coordination of marketing communication efforts to influence attitudes or behavior §Marketing communications purpose: –Inform –Remind –Persuade –Build relationships §Integrated marketing communication (IMC): Process that marketers use to plan, develop, execute, and evaluate coordinated, measurable, persuasive brand communication programs over time to targeted audiences –Consumers see the variety of messages from a firm as a whole The Communication Model §Elements of the model: –Source:Firm or person sending a message –Encoding:Transmitting an idea into a form of communication that conveys meaning –Message:Communication in physical form that goes from a sender to a receiver –Medium:Communication vehicle through which a message is transmitted ––Receiver:Individual or organization that intercepts and interprets the message –Decoding:Process whereby a receiver assigns meaning to a message –Noise:Anything that interferes with effective communication –Feedback:Receiver’s reactions to the message Integrated Marketing Communication (IMC) §With IMC, marketers plan and execute communication programs that create and maintain long-term relationships with customers by satisfying needs –IMC unifies all marketing communication tools to send a consistent, persuasive message –IMC is becoming increasingly important §Characteristics of IMC Marketers must understand that IMC: –Begins with the customer –Creates a single unified...
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