Case Study 1: Eagle Manufacturing Company

I. Major Facts a. In the two years Ted has been with the company, he has put together a group of professionals, experts, and support staff whose work is tops. b. The performance of Ted’s department is satisfactory. c. Employee morale in the supply department has declined. d. Communication within the department is scarce. e. There will be a loss of an employee to a competitor for a better salary. II. Major Problem a. How can Ted improve performance within the supply department that will result having a direct impact on the company’s profitability? b. How can interdepartmental communication be improved? c. How can the start of co-operations within different departments be created? III. Possible Solutions/Alternatives d. 1. Ideally, as a supply manager, your role and goal is to find the best deals of high quality products at the lowest cost. In order to do this, Ted would need to research and implement a number of strategies. i. Segmenting the company’s suppliers. – Know the supplier’s role and importance in the supply chain. ii. Establish supply chain metrics. – Use metrics that can be measured internally and externally, such as fulfillment and agility indicators and return on working capital. iii. More involvement of employee. – Inform them on how their role(s) impacts the supplier. iv. Include other departments, such as sales, operations, marketing, and finance. – Find out what the sales department plans on selling, what’s going to be made or fixed by operations, and the forecast from the finance department. v. Monitor the performance of all supply chain partners. – Keep measurements on suppliers that would show improvements, and replacements, if need be. vi. Analyze information to meet the needs of