...Introduction Wayne Mondy defines training as “Activities designed to provide learners with the knowledge and skills needed for their present jobs.” Training, therefore, is job specific and is concerned with the day to day performance improvement of the employee. Teaching a new employee hired for the R&D department the use of design software training or teaching a plant worker the operation of a machine constitutes training. Training is also project related. Suppose a new project has arrived at an organization and very few people possess the technical know-how to execute the project. They are then entrusted with the task of spreading the knowledge of the skills required and ensuring that the right people know the right things required to execute the project. This constitutes training. A newly promoted employee needs training to be able to fit into his/her new role and perform as expected. A technically competent designer may have been promoted to a managerial or executive job on request or due to exceptional performance. He may not be comfortable with the use of for example, MS Office. He will then require training for the same. Development is defined as “Learning that goes beyond today’s job and has a more long-term focus.” It prepares every employee to keep pace with the organization’s pace of growth. In today’s world, where customer focus and changing customer needs are the key drivers for growth, development plays a pivotal role. It looks towards enhancing or adapting...
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...National Human Resource Standard Competencies Framework & Body of Knowledge PEMBANGUNAN SUMBER MANUSIA BERHAD 2014 0 TABLE OF CONTENTS TABLE OF CONTENTS ....................................................................................................................... 1 THE STANDARDS ~ AT A GLANCE ................................................................................................... 2 THE FIVE DIMENSIONS ..................................................................................................................... 3 THE THREE LEVELS OF HR PROFESSIONALS ............................................................................... 4 HR COMPETENCIES .......................................................................................................................... 6 HR CORE COMPETENCIES ............................................................................................................... 7 HR FUNCTIONAL COMPETENCIES .................................................................................................. 8 HR COMPETENCIES FRAMEWORK.................................................................................................. 9 HR COMPETENCY LEVELS ACCORDING TO DIMENSIONS......................................................... 10 HR BODY OF KNOWLEDGE............................................................................................................. 19 CONCLUSION .....................................
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...learning institutions in the U.S.A, having gained an international recognition for its efforts in research and in its offerings of close to hundred courses (Northern Arizona State University 2013). The public university offers high quality graduate, undergraduate, and professional degrees that meet the societal values. Students are considered as the centre of the institutions experience, guided by distinguished and committed faculty members who are dedicated to teach, engage with the learners and incorporate research in achieving excellence. 1.1.1: NAU’s Mission and Vision Northern Arizona University’s (NAU) mission is directed towards providing outstanding undergraduate education that is significantly strengthened by sophisticated approaches of learning, research, and professional programs (Northern Arizona State University 2013). NAU ensures the future success of its learners by committing to place their needs at the centre of its excellence. The institutions faculty and professors are committed to proving quality education and serve as mentors to the students. 1.1.2: Values: Northern Arizona State University is driven in setting values and principles that are defined in its integrity and promotion of diversity, an aspect that has broadened the experience of the learners from different background...
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...Teachers and school leaders: making a difference through evidence-based practice A research paper for ACT Government schools ISBN 978-0-9757487-4-9 © Australian Capital Territory, Canberra 2007 Apart from any use as permitted under the Copyright ACT 1968, no part may be reproduced by any process without written permission from the ACT Department of Education and Training, ACT Government, PO Box 1584, Tuggeranong ACT 2901. Produced for the ACT Department of Education and Training by the Measurement, Monitoring and Reporting Directorate. Telephone: Canberra 6205 9214 Fax: Canberra 6205 8353 ACT Government Homepage address 2 Introduction The purpose of this paper is to provide a research base for the ACT Department of Education and Training’s discussion paper for ACT government school teachers: Teachers and school leaders: making a difference through evidence-based practice. Evidence-based practice is defined as the collection and analysis of relevant data and research and the application of this evidence to teaching and learning and to whole school improvement. The conceptual framework of the School Excellence Initiative underpins the paper. This places student achievement and learning at the centre of any discussion. In the research literature, there are many, often contradictory definitions of data, information and knowledge. This paper will use ‘data’ as a collective (singular) noun and define terms as follows: • data: a collection...
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...Sustainable decisions: what is to be done? 2. Processes and projects to deliver strategy: How is it to be done? 3. Competitive advantage: Why it must be done? 4. Exploitation of connections between the organization and its environment: Why it must be done? 5. Vision: When and with what result? A common solution to problem that might be experience should be to implement the following attributes to ensure a successful organisation: 1. Effective leadership; 2. Emphasis on customer requirements; 3. Commitment to continuous improvement; 4. Learning and growth strategy; 5. Human resource development; 6. Quality assurance system; and 7. Effective information systems. 2. Questions 2.1 What role has the Quality Management System and the ISO 9001 standard played in BT`s total quality journey? BT has committed itself to quality in 1986. That commitment rewarded BT with numerous quality awards. BT chose TQM as means of focusing on customer requirements as well as encouraging team work. Defining TQM "TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all...
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...2009 Malcolm Baldrige National Quality Award Application TABLE OF CONTENTS Glossary of Terms and Abbreviations Organizational Profile i Responses Addressing All Criteria Items Category 1: Leadership 1 Category 2: Strategic Planning 6 Category 3: Customer Focus 10 Category 4: Measurement, Analysis, and Knowledge Management 14 Category 5: Workforce Focus 18 Category 6: Process Management 23 Category 7: Results 7.1: Best Quality (Healthcare Outcomes) 27 7.2: Best Customer Service (Customer Focused Outcomes) 32 7.3: Best Financial Performance & Growth (Financial & Market Outcomes) 35 7.4: Best People and Workplace (Workforce Focused Outcomes) 38 7.5: Best 5 Bs (Process Effectiveness Outcomes) 41 7.6: Best 5 Bs (Leadership Outcomes) 45 GLOSSARY OF TERMS AND ABBREVIATIONS APP: Annual Planning Process 5Bs: AtlantiCare’s five “Bests” or performance excellence commitments – Best People and Workplace, Best Quality, Best Customer Service, Best Financial Performance, Best Growth ARMC : AtlantiCare Regional Medical Center ASC: Ambulatory Surgery Center ASPP: Annual Strategic Planning Process A AAAHC: Accreditation Association for Ambulatory Health Care AAI: AtlantiCare Administrators Incorporated AAP: Annual Action Plan B BFP: Best Financial Performance Big Dots: The system-level measurements or targets for each of the 5 Bs (performance excellence commitments). Business units...
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...Introduction to S&L 3 Benefits of studying S&L, challenges and criticism, CPA thinking 5-6 Emergence of strategy (Ownership, globalisation, structure) 6-7 Leadership and its role, leadership vs. management, role of the accountant is S&L 8-9 Accountant’s role, financial aspects of value creation 10-12 Drivers of globalisation (competitive, techno, social, political forces) 12-15 Challenges of globalisation (Competition, distribution, macroeconomic, socioeconomic, financial, legal, physical, political, sociocultural, labour, risk) 15-16 Benefits of globalisation (cost, timing, learning, arbitrage), value of localisation 17-20 Approaches to strategy (rational vs.processual) and assumptions 21-22 Evolutionary, systemic and fuzzy approaches, implications 22-25 Strategy process, mission & vision, external & internal env. 25-27 Strategic thinking, strategic planning (3 Q’s and 3 issues), criticism, value of both 27-30 Strategic stretch and fit, strategy equation (Bendigo bank) 30-32 Levels of strategy (corporate, business, functional) 32-34 Strategic leadership, approaches to leadership (traits, behavioural, situational, transformational & transactional) 34-36 Importance of leadership (Q. 1.7) 36-39 Leadership and Ethics (questions, classical and socioeconomic views of ethics) 39-40 CSR, strategy, leadership and ethics MODULE 2: The external environment 4-5 Definition, reasons of difficulty in analysis, analysing an industry 6-13 Sources of data for analysis, 1...
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... . . . . . . . . . . . . . . . . . Figure P-1 Figure P-2 Figure P-3 Figure P-4 Figure P-5 Figure P-6 Figure P-7 1: Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Figure 1-1 Figure 1-2 Figure 1-3 Figure 1-4 Figure 1-5 Figure 1-6 Figure 1-7 Figure 1-8 2: Strategic Planning 3: Customer and Market Focus 4: Measurement, Analysis, and Knowledge Management Measurement Architecture Sources & Uses of Comparative Data Information Systems Knowledge Management Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Figure 5-1 Figure 5-2 Figure 5-3 Figure 5-4 Figure 5-5 6: Process Management Customer Listening Approaches Customer Contact Mechanisms Customer Survey Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Figure 4-1 Figure 4-2 Figure 4-3 Figure 4-4 5: Human Resource Focus Strategic Planning Process Strategies and Action Plans Performance Projections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Figure 3-1 Figure 3-2 Figure 3-3 30 Compensation Systems Performance and Development Process/Career Management Training and Delivery Methods Health & Safety Ergonomics Employee Benefits and Services . . . . . . . . . . . . . . . ...
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...Service Operations Management Third Assignment draft Mohamed El Banna M00292942 Executive Summary EFQM, which falls under the non prescriptive framework for the management of organisations, is designed specifically to assist entities. This is particularly in the drive of entities as they strive to become more competitive within their fields of operations and the economy as a whole. EFQM Excellence Model is without doubt a successful framework that plays a vital role in supporting organisations achieve success with minimal hiccups. This report discusses the various roles that the EFQM Excellence Model plays in organisations. In addition, it looks at organisations that have employed the model in their daily operations, and the success they have received. In a nutshell, this reflection pays attention to the success the organisations achieve as far as encompassing EFQM Excellence Model is concerned. Through the EFQM Excellence Model, organisations are able to integrate the framework into existing management systems and attain success (The Author, 2003). The report also gives various recommendations that Squire Hotel Group should practice ensuring 100% occupancy of the hotels both during weekdays and weekends. By harnessing a number of suggestions that have been put forward, Squire Hotel Group will improve its performance thus achieving sustainable performance (Osseo-Asare, 2002). It is evident that EFQM Excellence Model has underlying principles that...
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...Ethical Situations in business STANDARDS AND PROCEDURES A company needs to have a strong ethics plan in order to providing services to other businesses. A company’s that will be successful has defined goals and employees' individual responsibilities. An ethics program helps in the identification and management individual and company’s shortfalls to long-term goals. The main goal is to create a successful company that focuses on client satisfaction and ethical business practices. Employees are expected to adhere to the following standards: • Having a positive attitude every day you come into work and making it a comfortable environment. If a conflict occurs, address it with the appropriate individuals. • Make sure the customer’s requests are taken care of and if at the moment it wasn’t resolved schedule an appointment to do so. • You should always maintain the attitude that the customer is always right regardless of us knowing this is not always the case, but making the customer feel this way is the secret. If and when a customer treats you in a hostile and abusive way, ask them to stop and if they do not comprehend then escalate the situation to management. This kind of situation is not to be tolerated. • Working well with others, sharing ideas, and being open-minded to ensure the success of the company. • The values, integrity, honest and discipline should be upheld within and without the organization so as to improve the company’s image and reputation. • Encouragement...
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...Performance Excellence The foundation for the SMART Self-Assessment [pic] The Criteria for Performance Excellence Table of Contents: A Critical Look at the Criteria 3 Core Values and Concepts 4 The Criteria Framework 10 The Criteria 11 A Critical Look at the Criteria Businesses are facing increasing marketplace challenges everyday. Businesses can assess their readiness to respond to those challenges by assessing themselves against these Criteria. Companies that embrace the Criteria for Performance Excellence and incorporate them into their business practices can expect to achieve more than their competitors. (See NIST study.) Why should businesses use these Criteria? The Criteria provide an assessment framework for performance excellence. It will help measure performance on a wide range of key business performance indicators: customer, product and service, operational, and financial. All key stakeholders processes and results are examined: customers, employees, owners and public. Assessment against the Criteria allows the company to identify company strengths and target key opportunities for improvement. Company communication and performance will improve, with resources aligned to achieve common goals. Why should companies conduct a Management Self-Assessment The Self-Assessment is just one application of the Criteria for Performance Excellence...
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...The CIPD Profession Map Our Professional Standards Contents Introduction 2 The CIPD Profession Map 4–7 The design principles and architecture of the Profession Map 4 Bands and transitions 6 Professional areas 8–46 Professional area definitions 9 1 Insights, strategy and solutions 10 2 Leading HR 14 3 Organisation design 17 4 Organisation development 20 5 Resourcing and talent planning 23 6 Learning and development 26 7 Performance and reward 30 8 Employee engagement 33 9 Employee relations 36 39 10 Service delivery and information Behaviours 42–51 The Profession Map behaviours 43 Curious 44 Decisive thinker 45 Skilled influencer 46 Personally credible 47 Collaborative 48 Driven to deliver 49 Courage to challenge 50 Role model 51 1 Profession Map – Our Professional Standards V2.4 Introduction The CIPD Profession Map sets out standards for HR professionals around the world: the activities, knowledge and behaviours needed for success. Use the standards in the CIPD Profession Map for you and your organisation to: • define great HR • diagnose areas of success and improvement • build HR capability • recognise achievement through professional qualifications and membership. By the profession, for the profession ...
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...unit is to develop your abilities to evaluate and select strategies appropriate to business organizations. This will involve an analysis of the impacts of the external operating environment and the need to plan organizational strategies to ensure effective business performance. Summary of learning outcomes To achieve this unit a you must: 1 Analyze how the business environment is considered in strategy formulation 2 Understand the process of strategic planning 3 Examine approaches to strategy evaluation and selection 4 Analyze how strategy implementation is realized. Content 1 Strategy formulation Strategic contexts and terminology: role of strategy, missions, visions, strategic intent, objectives, goals, core competencies, strategic architecture, strategic control Stakeholder analysis: stakeholder significance grid, stakeholder mapping Environment auditing: political, economic, socio-cultural, technological, environmental and legal analysis (PESTEL), Porter’s 5 force analysis, the threat of new entrants, the power of buyers, the power of suppliers, the threat of substitutes, competitive rivalry and collaboration Strategic positioning: the Ansoff matrix, growth, stability, profitability, efficiency, market leadership, survival, mergers and acquisitions, expansion into the global market place The organizational audit: benchmarking, SWOT analysis, product positions, value-chain analysis, demographic influences, scenario planning, synergy culture and values ...
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...knowledge and behaviours needed for success. Use the standards in the CIPD Profession Map for you and your organisation to: • define great HR • diagnose areas of success and improvement • build HR capability • recognise achievement through professional qualifications and membership. By the profession, for the profession BANDS AND TRANSITIONS Based on research and collaboration with organisations around the world, and continuously reviewed and updated with our research, essentially the CIPD Profession Map shares what the most successful HR professionals know and do at every stage of their career, which is proving to be a powerful tool. A wide range of organisations and HR professionals are now using the CIPD’s Profession Map to benchmark and build their HR capability at individual, team, function and organisation levels. Who is it for? Since its launch in...
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...Riordan Manufacturing Strategic Plan Riordan Manufacturing Strategic Plan This paper was structured by Team A and based on the strategic plan of Riordan Manufacturing. Team A completed an environmental scan, strategy formulation, strategy implementation and also completed evaluation and controls. There is a significant amount of information that is discovered through this process which will benefit Riordan Manufacturing and their business operations. In result, Riordan Manufacturing is able to benefit from this process because they use it as an edge in the industry and gain a lead on the competition. Environmental Scan The internal environmental scan for Riordan Manufacturing is included in the SWOT analysis; a group which determines the weaknesses and strengths. A strength for Riordan would be their solidified brand name which helps them keep a strong reputation among their clientele. Furthermore, Riordan benefits from having access to high-end natural resources. In regards to downfalls, Riordan suffers from their high cost of structure and the lack of access to ideal key distributions. In addition, the external environmental scan of the SWOT analysis is comprised of opportunities and threats. Riordan has some potential in removing internal trade barriers and the introduction of the latest technology. Riordan’s threat is the increment of those trade barriers and the introduction of substituted products. Competitive Advantages The manufacturing...
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