The first time I knowingly experienced effective communication in a business setting was with my mother. My mother owns a cleaning company and has a large client base. This client base is constantly expanding so there is constantly some type of communication developing. One incident in particular happened between my mother and a new client. The new client had certain demands that my mother could not give exact prices for. After several conversations via text messaging and phone calls a decision had to be made. The decision resulted in complete fairness for the company and client satisfaction. In order to complete this daunting task effective communication skills had to be used throughout the entire encounter. As my mother and I stepped into the potential clients home we quickly learned what areas needed the most work. Also, that we would be cleaning the entire house from remodeling construction. By meeting the homeowner in the home we were able to better understand what the homeowners needs were. By their strong body language we could tell the client knew exactly what they wanted, as they were very detailed while explaining their cleaning needs. At the end of the meeting we were able to carefully come up with a client plan that would satisfy the customer’s needs and wants. This plan was simple and concise, it only explained the most significant information. We were then able to give the client an estimated price based on their personal client plan. The following business day when we tried to contact the new clients it was proven a difficult task. Having the right communication channel is essential, because it allows for both the sender and receiver to have full understanding of what is being discussed. When trying to run a business I quickly realized being able to be contacted is quite important. It demonstrates strong and effective communication skills and