...wBCOM Communication Foundations and Analysis Part 1 Chapter 2 Focusing on Interpersonal Communication I nterpersonal communication is the foundation of all successful communication with others in face-to-face situations and some mediated forms of communication, such as with telephones. Interpersonal communication begins with our own self-concept and our attitudes toward others. These, in turn, affect our style of communication with others and our ability to objective influence them, which is an imExplain how the portant role of interpersonal foundational element communication in the workof intrapersonal place. Because the majority of communication is the message in many interperan understanding of sonal communication situations ourselves. is communicated via nonverbal signals, it is also important to develop an awareness of our nonverbal communication behaviors and align them with our verbal message to reduce confusion. Finally, effective listening practices also affect our ability to communicate interpersonally and are another important area of skill development. Remember, you will spend most of your time in the workplace listening to others. 1 objectives Foundations the foundational 1 Explain howintrapersonal element of communication is an understanding of ourselves. erent 2 Describe the diffstyles. communication ne the 3 Defiuence indifferent types of infl interpersonal communication. role of nonverbal 4 Describe thecommunication...
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...Main Topic: Managing Workplace relationship, conflict and negotiation skills include effective communication. Building relationships within the workplace According to Harbour S. (2015) establishing and maintaining good working relationships is the key to a positive workplace. Effective businesses encourage the development of positive relationships between managers and employees as well as amongst coworkers. It is imperative to create a clear and concise company mission statement and distribute a copy of the statement to each employee, so that they can be clear on exactly what is expected of them and the intended goal of the business they represent. Teamwork should be encouraged through formal and informal team-building activities. Management could always arrange a company-oriented outing, such as fun days consisting of activities such as tug a war or cricket, or involve the office in a team-based charitable activity. Good relationships in the workplace thrive when individuals feel part of a team and comfortable with their teammates. The need for two way communication should be encouraged, as this would boost staff morale. The better and more effectively persons communicate with those around them, the richer the work relationships will be. All good relationships depend on open, honest communication. Managers should always reward great work as quickly as possible, and address problems or concerns immediately. Acknowledge staff members publicly with written or...
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...About the Instructor: Lalitha Maheswaran (Please provide email ID): lalitha111@gmail.com No. of contact hours : 80 (Eighty Hours) Session Duration : 90 Minutes. 1. Course Objective and Scope : • Appreciate the importance of Communication at work • Know how to overcome the barriers and communicate effectively • Get sensitized in using non verbal techniques more skillfully • Develop tolerance and empathy in listening • Practice to write concisely and with clarity • Learn to strategize writing according the contextual demand • Understand the importance of asserting and listening in group contexts Pedagogy: • Highly interactive lecture sessions, framework driven • Group discussions • Role plays and presentations • Exercises • Films 2. Required text Book: Basic Business Communication – by Lesikar, Pettit, and Flatley Additional Readings : • How to write and speak better – Readers Digest Edition • The random house guide to business writing – Janis Forman with Kathleen Kelly • Talking you way to the top – John W. Osborne • The Hidden messages managers send – HBR • Nobody trusts the boss completely – now what:? – HBR • Making judgement call – Tichy and Bennis – (2007) HBR 3. EVALUATION COMPONENTS : |Components of Evaluation for the Course |Percentage Distribution for the Component |Description ...
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...Department Note-taking and Listening Comprehension of Conversations and Mini-Lectures Any Benefit? Sinan Özyurt M.A. Thesis Proposal May, 2013 1. Introduction 1.1 Background of the study How to instruct listening has been an important issue for both teachers and researchers for a long time. Although much emphasis has been done on the significance of listening, there is still little known about how to increase students’ listening skills. That is because teachers often have a tendency to make more focus on reading, writing, and speaking rather than listening as a receptive skill in their language classes. However, in time, it has been understood that listening is challenging for almost any language learners because a great many of them do not have any idea on how to be effective learners in listening and succeed in listening tasks. That is why, most of the time our students’ listening skills are not as improved as we expect them to be. This somehow results in their inefficiency in listening comprehension as well. Considering this, our students might even feel demotivated towards listening lectures, which is something not desired by any teachers. 1.2 Statement of the Problem As teachers, we often expect our students to do their listening tasks or activities as efficiently as possible. Even though we do our best to enhance our students’ listening skills, there is still much to do when considering their incompetence in their listening classes (Aminifard, 2012). It...
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...they think makes an effective finance professional and they will talk about the themes of clear judgment and effective communication. Rigorous financial analysis and discipline are essential but not sufficient. The senior leader in any business wants to work with finance professionals whom they trust as competent but can also understand. Often the rhetoric is about rigour, thoroughness, accountability and professionalism. But if communication doesn't happen well, all those wonderful professional skills can become sidelined and irrelevant. The consistent picture is that the finance professional who can communicate effertively becomes a crucial and influential part of a leadership team. The finance A professional who doesn't communicate well is regarded as a necessary evil, an encumbrance, a tedious part of the process and a bore. The finance professional can either be at the centre where they are influential, engaged and vital to success, or they can become sidelined and, at worst, regarded as a liability because of their inability to connmunicate with stakeholders. So how is this best avoided? The finance professional has so much to offer. Key principles are about clarity, curiosity, thinking through consequences and being corporate. Clarity Clarity is about effective preparation, identifying key points, keeping it simple, ensuring that the message is 62 August 2008 acc0untancyma9azine.com nicatií It is about listening, and listening again. It is about conversations...
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...1. Introduction: Now-a-days global economy, businesses cannot ignore the importance of communication. Businesses are finding that it is in their best interest to learn about national, cultural and ethnic groups they need to communicate with to grow their businesses. Communication is so important in business; in fact businesses want and need people with good communication skills. Effective communicators are, therefore high demand besides not surprisingly there is a high correlation between communication skills and income. Whatever the position ones have in business, performance will be judged mostly by the ability to communicate. Evidence of the importance of communication in business is found in numerous surveys of executives, recruiters, and academicians .Without exception, these surveys have found that communication ranks at or near the top of the business skills needed for success. 1.1.0 Background of the Report: This survey report is based on the topic ‘Communication skill plays key role for employment of business students. ‘Basically this report is the partial requirement for ‘Business Communication’ course of MBA program at American International University-Bangladesh (AIUB). This report will help us to understand the enormity of communication skills for employment of business student. It was a nice experience for us to combine our theoretical knowledge with relevant practical field. 1.2.0 Objective(s): 1.2.1 Broad Objective: The key objective of this...
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...Analysis of Team Charter John Cooper Jr. MGT/521 February 7, 2011 Sally Walters Analysis of Team Charter This paper after thorough analysis will explain the purpose of a team charter and show how it is used to improve performance. To explain the purpose of the team charter the author of this paper will consider individual personalities, listening skills, and trust levels, of each of its group members. After consideration of the individual differences as well as the members’ strengths and weaknesses, it will show how the uniqueness of each individual is used in a positive and meaningful way. The first analysis begins with Michael Duensing. According to the Jungian 16-type personality assessment, Michael has the characteristics and traits of an independent, determined, and critical thinker. Michael shows through his excellent written communication abilities, organizational skills and his ability to think outside the box; that he will be an effective leader for this team. He is known as trustworthy and listens to others well. Michael is understanding of other people’s needs, and is receptive to new ideas given. Michael’s characteristics are indicative of a project leader; his position as the leader of the learning team will serve the group well. Through this team charter Michael developed specific guidelines and defined expectations, for each member of the team. He is determined...
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...Ineffective Communication Ineffective Listening Abilities Ineffective Development of project team Situation Analysis …………………………………………………………………….…… 4 Ineffective Communication Ineffective Listening Abilities Ineffective Development of project team Recommendations ………………………………………………………………………..... 6 Ineffective Communication Ineffective Listening Abilities Ineffective Development of project team References ……………………………………………………………………………..…... 8 Problem Identification In the Harvard Business Review Case Study, “Why Didn’t We Know?” Ralph Hasson describes circumstances where communication, listening, and the development of a sales team could have greatly circumvented a lawsuit against the Galvatrens Company. Three of the problem areas that affect this case are, ineffective communication skills, ineffective listening abilities, and the ineffective development of the sales team. Ineffective Communication Engleberg & Wynn identifies communication as an instrument used by members of a group to share information and opinions, make decisions, solve problems, and develop interpersonal relationships. (Engleberg & Wynn, 2013, p. 5). The managers and employees of Galvatrens lack these communication skills and have caused major issues throughout the organization. In this article, it shows Galvatrens lacking in effective communication between departments, employees and managers to be a major issue. Ineffective Listening Abilities The ability to actually...
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... | |BTEC Higher National Diploma in Business – Level 5 | | | |Unit 53: Study and Communication Skills for Business Credit Value: 15 | | | |Assignment: Developing reading strategies, listening techniques, and producing a written analysis. | | | |Tutor: Date Set: 19th May 2014 | | | | | |Learner’s Name: ...
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...Capella University MBA6010 – Professional Effectiveness: Strength, Impact, and Reposition Professor Pamela Solberg-Tapper Assignment u06a2 – Professional Challenge – Coaching Analysis Final Paper By Dawn Patterson October 1, 2010 I. Overview In summarizing my learning from this course about the coaching and feedback process, I learned the most about myself during the classmate phase of the coaching process. Many things were illuminated over the course of the coaching sessions with my classmates and coworker. Turns out that the concern I brought to the forefront to receive coaching and direction on was one of many symptoms related to a greater issue that wasn’t as easily identifiable as other indicators had suggested. What I believed to be a problem with managing a stressful work environment really was an issue with effective communication. The coaching process is comprised of three elements; planning, conducting the discussion(s), and evaluating. In the planning phase I developed a short-term plan to help the coachee achieve their expressed goal. The next phase of the process, conducting the discussion entailed the actual delivery of the feedback. Lastly, the evaluation phase provided an opportunity to track the progress and adoption of the prescribed approach to train and develop the coachee. The evaluation phase also created an opportunity for the coachee to share feedback with the coach on the effectiveness of the coach’s delivery...
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...INSTRUCTION IN ENGLISH (SYLLABUS) This three-unit course in Remedial Instruction in English deals with the strategies and methods of contemporary English language teaching. This is geared for English language learners who are faced with difficulty in communicative competence in one or more domains. It also attempts to provide actual remediation through hands-on practice and various situational case studies. I. Orientation to Functional Grammar a) Parts of speech b) Verbs & Tenses c) Sentences Structures Suggested Reading/ Resources Materials Theory and Problems of ENGLISH GRAMMAR Third Edition by Eugene Ehrlich II. How to teach English 1. Vocabulary a) Compound words b) Conversions c) Word-attack skills 2. Listening and Comprehension: a) Grasping the gist b) Identifying the specific & extracting relevant information c) Following Stress/Volume/Tone/Pace of speaker d) Correcting the pronunciation e) Understanding instructions f) Answering oral questions g) Note- making skill / Dictation h) Reproducing / transforming short aural and oral texts i) Comprehending interviews / Report / Articles j) Reading Handout / Describing Pictures 3. Speaking and oral interaction Different language functions in Daily life situation: a. to give personal details: name, age, qualification, address etc. b. to make requests/offers/Proposal/statements c. to give instruction/to ask & answer questions d. to agree/to disagree/ to argue e. to...
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...Explain the importance of excellent business communication a) excellent communicators are influential, well liked, efficient, and effective b) effective communication happens only when you transmit meaning (relevant) to your audience c) communication = dynamic, fluid, two way (listening) d) seeking/understanding feedback + appropriate responses = core of successful business communication Russell Hoban: "when you come right down to it, how many people speak the same language even when they speak the same language?" COMMUNICATION BARRIERS a) effective communication : key issue = noise Noise: any interference that causes the message you send to be different from the message your listeners understand (AKA COMMUNICATION BARRIERS) 1. Physical barriers: ranging from a document that creates a "wall" between you and your audience ; freezing cold room; chairs forcing visitors to sit @ lower level 2. Language barriers: different languages; slang, jargon, and regional accents can interfere with meaning 3. Body language barriers: wrong body language can alienate and distract listeners so much that they won't absorb content of your message 4. Perceptual barriers: perception of you and agenda can interfere with effective communication - explore pos. and neg. perceptions prior to 5. Organizational barriers: built-in barriers to effective communication; unspoken rule, top of organization don't talk to bottom 6. Cultural barriers: how you greet and establish eye contact;...
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...EFFECTIVE LISTENING IN THE WORKPLACE Jeff Bernier Abstract “Listening is perhaps the most critical element in language and language learning, for it is the key to speaking, and beyond that, reading and writing. At all levels --- from entry level to managerial --- listening is perceived as crucial for communication. Yet listening remains one of the least understood processes in language learning” (Allene Grognet and Carol Van Duzer, 2002, p. 1). The ability to listen to employees and colleagues is an essential skill for developing a productive environment. By improving listening skills, supervisors and employees can create a “listening environment” within their own organization. This study examines the relationship between University of Southern Maine (USM) personal that feel they have effective listening skills and USM personal that had training in effective listening skills. The subjects were 182 USM employees surveyed to determine effective listening in the workplace. Each USM employee surveyed identified themselves as either an “employee” or “supervisor”, the number of years employed and answered either “yes” or “no” to ten various questions on effective listening in the workplace. Results showed strong, positive relationships among the two dependent variables in effective listening in the workplace. Hypothesis USM employees who feel they have effective listening skills as determined by the survey conducted at USM have a positive relationship with USM employees...
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...skills, understands their role as a communicator, both when sending messages, and when receiving them. People in this category anticipate problems, and choose the right ways of communicating. They are respected for their ability to communicate clearly, and are appreciated for their listening skills (Mindtools, 2001). The Mindtools.com communication skills quiz indicated that I need to work on my listening skills. The quiz question I scored lower was on, “When someone's talking to me, I think about what I'm going to say next to make sure I get my point across correctly.” I often think of what I will say next instead of really listening to what the other person is saying. In many ways, not to truly listen is being disrespectful. If we listen to each other, we will discover we agree on many issues. “By taking responsibility for successful communication through active and reflective listening, you can become more successful at those activities that depend on communication, including your personal and professional life”(O’Rourke, p. 227). The analysis indicated needed steps that good communicators use the KISS ("Keep It Simple and Straightforward") principle. By using the KISS principle, several effective communication skills are applied. Wasting time in conveying information that isn't necessary is eliminated, as well...
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...Demonstrative Communication student BCOM/275 August 18, 2014 BSAM1DKL755 Demonstrative Communication Introduction During the process of communication there are several things that you can differentiate about nonverbal and unwritten communication. When you are talking to someone or someone is talking to you, you will understand by their body language and facial expressions if they are interested in what you are saying “Communication is an exchange of information via verbal or written messages and is the process of sending and receiving messages.” (Cheesebro, O’Connor, and Rios, 2010) Nonverbal cues Non- verbal cues are used in everyday interactions and can often times speak louder than verbal communication. Think back to childhood how momma’s eye contact was understood and nothing had to be said and what she wanted was done just by the look she gave. How about in school? Students were instructed to raise their hands when asking or answering a question. Teachers understand these gestures. The same is true in business where managers and employees communicate frequently through expectations; for instance the time clock is a symbol for receiving an accurate pay check. Employees want to be paid so they punch the clock. Managers want to acknowledge punctual employees so they review time sheets generated from time clocks. In essence demonstrative communication is of great importance and is an essential part of communication. A well respected leader will have more...
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