...Customer Satisfaction Related to Marketing Mix of Jamuna Bank Limited Introduction This report contains all the customer satisfaction about General Banking activities of JBL.I have collected both primary and secondary data to prepare this report and I have also completed a 3month internship at jamuna bank limited. Background: This report has been prepare through extensive discussion with the bank employees and clients. Different types of information and documents have needed to prepare this report. As per as the decision & direction from my honorable supervisor for submitting this report. Rationale/Significance of the study: The extent of services they offer is still at the primitive level, which conversely assisted the system to cover wide range of rural customers who have basic knowledge about banking financial system. This internship report contains a survey dominating findings based on quality satisfactions of customers to the ”Jamuna Bank limited” Which is one of the leading third generation bank in Bangladesh. This report is the outcome of three months internship program. I reflected those things which I learned in internship program. My internship program started on October 21, 2012 and finished on January 16, 2013.I gathered more practical knowledge during my internship program. In future this will help me a lot because there is no alternative of practical knowledge is more long lasting and helpful than theoretical knowledge. So, I completed the report on...
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...1 Introduction Jamuna Bank Limited is a financial institution that operates with the objective to complete the economic and financial principles of banking area. Banking sector plays a significant role in achieving the high economic growth of the country. A bank is a financial institution whose main aim is to earn profit through exchange of money and credit instruments. So, the banking system occupies an important place and plays an important role in a nation’s economy. In recent time this sector has been changing a lot due to regulation, technological innovation, globalization etc. banking sector in Bangladesh is lagging behind in adopting these changes. Bank is the oldest institution that is contributing toward the development of any economy It is treated as an important service industry in modern world. Now a days the function of the bank is not limited in the same geographical limit of the country. Due to globalization and free market in economy, this industry facing much competition in the country and the implementation of WTO will further increase competition. The overall performance of the bank does not only depend upon the banking industry itself but also on performance of economy where it is operating. The Banking sector in Bangladesh is different from the banking sector in developed countries. This is one of the major service sectors in Bangladesh economy and can be divided mainly in to four categories- Nationalized Bank, local Private Bank, Specialized financial...
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...Chapter 1 Introduction Chapter 2 Overview Of Jamuna Bank Limited Chapter 3 Moulovi Bazar Branch Chapter 4 Positioning of The JBL In The Market Chapter 5 Analysis & Discussion Chapter 6 Financial Performance Of JBL Chapter 7 Conclusion & Recommendation “Examination of Performance and Customer’s Perception of Bank’s Services: A Study on Jamuna Bank Limited Moulovi Bazar Branch” Shahariar Hasan Report Submitted To The School of Business & Economics United International University In Fulfillment of Requirement for the Degree of Bachelor of Business Administration “Examination of Performance and Customer’s Perception of Bank’s Services: A Study on Jamuna Bank Limited Moulovi Bazar Branch” By Shahariar Hasan ID: 111-091-236 BBA Program Major In Marketing School of Business & Economics United International University Supervised By Kawsar Ahmmed, Phd Assistant Professor in Marketing School of Business & Economics United International University Submission Date: June, 2014 LETTER OF TRANSMITTAL Date: June 07, 2014 Kawsar Ahmmed, Phd Assistant Professor School of Business & Economics United International University Subject: Submission of the final report on “Examination of Performance and Customer’s Perception of Bank’s Services: A Study on Jamuna Bank Limited Moulovi Bazar Branch”. Dear Sir, In the following pages, I have presented Internship Report, which you had authorized ...
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... ON “Foreign Exchange Activities” of Jamuna Bank Limited at Malibagh Branch,Dhaka Date of Submission April, 2011 STAMFORD UNIVERSITY BANGLADESH INTERNSHIP REPORT ON “Foreign Exchange Activities” of Jamuna Bank Limited PREPARED FOR .................................. .................................. ................................. ................................. PREPARED BY Lutfur Nahar ...................................... Batch: ............................... Program: BBA (Major in Finance) Date of Submission April, 2011 STAMFORD UNIVERSITY BANGLADESH Letter of Transmittal April, 2011 Md. Nur Alam Siddik Senior Lecturer Department Of Business Administration Stamford University Bangladesh Subject: Submission of Internship report on “Foreign Exchange Activities of Jamuna Bank Limited”. Sir, I am honored and pleased to have such a creative report paper which has given me immense pleasure and enhanced my educational knowledge beyond my limit. While preparing this report paper, I had the unique opportunity to deliver my ideas, thoughts, plans as well as myself. I have tried to give my best to follow your instruction, Schedule, Format and Suggestion in every step of our writing. Thanking you and expecting to get cordial acceptance from you. Sincerely yours _____________ Lutfur Nahar Id:03411502 Batch:34-D Major In Finance Stamford University Bangladesh Declaration Of Student I am Lutfur NAhar...
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...Internship Report, internship document , internship term paper. ON FOREIGN EXCHANGE ACTIVITIES OF JAMUNA BANK LTD. [pic] Submitted to Lecturer Department Of Business Administration Southeast University Submitted by Md.Mahbubul alam Program: BBA Major: Finance ID: M20811111090 Batch: 15th [pic] Acknowledgement At first I convey my special thanks to Lecturer Ms. Jannatul Ferdaous, my honorable supervisor for her proper supervision during her busy days. Also thanks to Mr. Engr. S.M. Anisuzzaman, VP and Branch Incharge, Jamuna Bank Limited, Sonargaon Road Branch for his cooperation during my internship period in the Bank. Then thanks to all other officials of JBL, SRB specially Mr. Khalad Mosharaf (FEO), Mr. Illias Uddin Ahamed Chowdhury (SEO), Mr. Yousuf Solaiman Russel (JAVP), Mr. Yeasir Mahamud (SEO), Ms. Roksana (EO) and Mr. Anwarul Kobir (FAVP) & sub Manager, for their cooperation, appreciation and amiable behavior which made my internship report worthy and valuable. I also express my special thanks to my intern colleagues of the Bank. Finally I apologize to those whose names I have not mentioned in my acknowledgment. However they are in the core of my heart and I am always grateful to them. (Md. Nazmus Sakib) BBA, Major in HRM ID...
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...Report On Contribution of Banks on SME Sector in Bangladesh 1 LETTER OF TRANSMITTAL 2 ACKNOWLEDGEMENT 3 Table of contents No: Page: Chapter One Introduction 1.1 Introduction 1 1.2 Background of the study 2 1.3 Problem statement 3 1.4 Objectives of the study 3 1.5 Scope of the study 4 Chapter Two Methodology 2.1 Data requirement 5 2.2 Study area 6 2.3 Sample size selection 6 2.4 Questionnaire development 7 2.5 Literature review 8 2.6 Small enterprise 10 2.7 Medium enterprise 10 2.8 SME financing by Banks in Bangladesh 11 Chapter Three Results 3.1 Contribution of SMEs in the economy 13 3.2 Current status of SME financing by Bangladesh Bank 14 4 3.3 Loan documents needed for SME financing by banks 14 3.4 About the sample banks 15 3.5 Portfolio size of different banks in SME sector 17 3.6 Target given by Bangladesh Bank 19 3.7 Survey analysis 24 3.8 Findings 27 Chapter Four 29 Limitation Chapter Five 30 Conclusions and recommendation Appended Parts Data collection instruments Details of entrepreneurs Bibliography List of Tables 3.1 Portfolio size of Different Banks in SME sector 17 3.2 Distribution of entrepreneurs whether or not they take bank loan 24 to operate their SME business. 3.3 Distribution of entrepreneurs...
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...Internship Report, internship document , internship term paper. ON FOREIGN EXCHANGE ACTIVITIES OF JAMUNA BANK LTD. [pic] Submitted to Jannatul Ferdaous Lecturer Department Of Business Administration Southeast University Submitted by Md. Nazmus Sakib Program: BBA Major: HRM ID: 2007010000199 Batch: 15th [pic] Acknowledgement At first I convey my special thanks to Lecturer Ms. Jannatul Ferdaous, my honorable supervisor for her proper supervision during her busy days. Also thanks to Mr. Engr. S.M. Anisuzzaman, VP and Branch Incharge, Jamuna Bank Limited, Sonargaon Road Branch for his cooperation during my internship period in the Bank. Then thanks to all other officials of JBL, SRB specially Mr. Khalad Mosharaf (FEO), Mr. Illias Uddin Ahamed Chowdhury (SEO), Mr. Yousuf Solaiman Russel (JAVP), Mr. Yeasir Mahamud (SEO), Ms. Roksana (EO) and Mr. Anwarul Kobir (FAVP) & sub Manager, for their cooperation, appreciation and amiable behavior which made my internship report worthy and valuable. I also express my special thanks to my intern colleagues of the Bank. Finally I apologize to those whose names I have not mentioned in my acknowledgment. However they are in the core of my heart and I am always grateful to them. (Md. Nazmus...
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...[pic] Internship Report On Overall Banking System of Jamuna Bank Limited [This internship report is submitted in partial fulfillment of the requirement for the degree of Bachelor of Business Administration (B.B.A)-Major in Accounting.] PREPARED FOR Farjana Yeshmin Assistant professor Head of Accounting Department of Business Administration Stamford University, Bangladesh. PREPARED BY MD. RASHAD UDDIN ID# BBA 037-11983 Batch 37th Department of Business Administration Stamford University, Bangladesh. LETTER OF TRANSMITTAL Date: November 12, 2012 Farjana Yeshmin Assistant Professor Head of Accounting Department of Business Administration Stamford University,Bangladesh Subject: Submission of Internship Report. Dear Madam, I am pleased to submit hereby the project paper of “Overall Banking System of Jamuna Bank Ltd.” for your kind evaluation. To prepare this report, I have given my best effort that would enhance the project report. This report attempts to describe my observations, learning during the study this course. I made sincere efforts to study related materials, documents, annual report and operational systems of Jamuna Bank Ltd. (Shantinagar Branch) and examine relevant records for preparation of the term paper’s have tried my best to make this term paper as comprehensive and informative as possible within the time allowed for me. Due to various...
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...Background of the Study The MBA Dissertation program is a required course for the students who are completing MBA from Stamford University Bangladesh. In our economy, there are mainly three types of schedule commercial banks are in operation. They are Nationalized Commercial Banks, Local Private Commercial Banks and Foreign Private Commercial Banks. All Bank has discovered a new horizon in the field of banking area, which offers different General Banking, Investments and Foreign Exchange banking system. Globalization of the world economy for goods and services makes foreign exchange necessary for almost every citizen across the country. So I have decided to study on the topic Comparative Analysis of Foreign Exchange Activities: A case study on some selected banking companies in Bangladesh”. 1.2 Objectives of the Study: The main objective of the study is to critical evaluation of Foreign exchange dealings of all Bank In order to attain the basic objective of the study, the following are the specific objectives: * To identify the various foreign exchange activities performed by Listed Banks. * To point out factors affecting the performance of foreign exchange dealings of the studied banks. * To identify the documents used in foreign exchange activities of the sample banks. * To analyze the trend of export, import and foreign remittance of the selected banks. * To suggest in order to improve the foreign exchange dealings performance of Listed Banks. 1.3...
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...Executive Summary: The aim of this study was to assess the effectiveness of Corporate Social Responsibility (CSR) practices of some local banks and track the performance of these banks with superior ratings for environmental, social and governance practices in Bangladesh and these banks are: Eastern Bank Limited, One Bank Limited and Mutual Trust Bank Limited. The study specifically focused on the extent to which companies practicing CSR complied with basic legal labor standards involving their employees and my marking 0 and 1 (0 for Null for practicing CSR,1 for CSR Practice). The study involved identification of companies providing CSR, obtaining information about the details of the CSR practices adopted at these companies (though looking at their website and interviews few of employees) and an assessment of how well these companies complied with basic CSR standards. The research found that most CSR practicing companies practiced CSR in their own specific way. It was often unclear how much money companies spend on CSR and it also found that many of these companies, whilst providing CSR, did not comply with the law in providing basic labor standards to their employees. The study also showed the comparison among these three banks with graph where graphical technique is informative in the field of statistics used to visualize quantitative data. Statistics and data analysis procedures generally yield their output in numeric or tabular form; graphical techniques allow such...
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...TABLE OF CONTENTS Executive Summary Prefatory Origin of Bank Definition of Bank History of Banking in Bangladesh History of Private Banks in Bangladesh Current Structure of Banks in Bangladesh Introduction Origin of the Report Objectives Scope Rationale of the study Methodology Limitations Literature Review Organization Overview DBL Background Nature of Business Shariah Council of the bank Vision Mission Core Values Objective of EXIM Bank as a shariah basedIslamic Bank Strategic objectives of DBL Customer charter _____________________________________26 _____________________________________26 _____________________________________27 _____________________________________05 _____________________________________07 _____________________________________08 _____________________________________08 _____________________________________09 _____________________________________11 _____________________________________13 _____________________________________17 _____________________________________18 _____________________________________19 _____________________________________19 _____________________________________20 _____________________________________20 _____________________________________21 _____________________________________21 _____________________________________23 _____________________________________24 _____________________________________25 _____________________________________25 _____________________________________25 _____________________________________25 _____________________________________26...
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...Internship-Report-on-Customer-Satisfaction-Level-of-EXIM-Bank-Limited Export Import Bank of Bangladesh Limited Is a public listed scheduled bank categorized in private sector and established under the ambit of Bank Companies Act 1991 and incorporated as a public limited company under the companies Act 1994 on June 02. The Bank started commercial banking operations effective from August 03, 1999. The bank converted its Banking operations into Islamic Banking based on Islamic Shariah from traditional banking operation in July 01, 2004 after obtaining approval from Bangladesh Bank. The bank is being managed and operated by a group of highly educated and professional team with diversified experience in finance and banking. A team of highly qualified and experience professional headed by the managing director of the bank who has best banking experience operate bank as dat the top there is an efficient board of director for making policies. The management of the bank constantly focuses on understanding and anticipating customers’ needs. At present the bank has real time centralized online banking branches throughout the country having smart IT- Backbone. Besides these traditional delivery points the bank has ATM of its own, sharing with other partner banks and consortium throughout the country. 1.1 Background of Report The products and services that are sold in the most favourable prices can be an initial step of the firm in obtaining the trust and be included in the...
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...OBJECTIVE OF THE REPORT SIGNIFICANCE OF THE STUDY EXPECTED FINDINGS AND HYPOTHESIS A Competitive Study on BRAC EPL Investment Limited 1 INTRODUCTION Internship program is the opportunity that allows a student to work in a certain period of time with an organization. For that the student may know about the real corporate life and the process of implementing all of his/her study and experience that he/she have obtained in the period of the graduation program. So overall the internship program is the mutual agreement through the student, The University and The Corporation or The organization that make the chance for the student to gather knowledge about the real corporate life. I perform my internship program at BRAC EPL for three month. Basically I was posted in the Portfolio Management Department (PMD) of BRAC EPL Investment ltd. Here I perform different types of jobs that the organization imposes to me. The supervisor of my University and my instructor of BRAC EPL has chosen the topic of my internship report in a different way and in different perspectives which contain the familiar issue that, what I have done here at the period of my internship period. But in a formal way I have prepare my report in three main parts. Those are…. Merchant Bank in Bangladesh. Company overview as well as the overall process of Portfolio Management department. Product and services of BRAC EPL Investment Ltd. Customer satisfaction on the basis of BRAC EPL investment ltd. Products...
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...student has to conduct a practical orientation (Internship) on any organization for fulfilling the requirements of the B.B.A program. In order to fulfill this requirement of the Internship program I choose Mercantile Bank Limited (MBL). The main purpose of the program is to know the real world situation. The topic of my report is “General banking &credit on Mercantile Bank Limited”. In this regard I have opportunity to make my internship in Mercantile Bank Limited from July 22 to October22, 2009. The Mercantile Bank Limited is a scheduled private commercial bank established on May 20, 1999 under Bank Company Act, 1991 and incorporated as a public limited company under companies act, 1994. The bank started commercial banking operation from June 02, 1999. During this short span of time, the bank has been successful to position itself as a progressive and dynamic financial institution in the country. Involvement of the banking sector in different financial events is increasing day by day. At the same time the banking process is becoming faster, easier and the banking arena is becoming wider. As the demand for better service increases, the banking organizations are coming with innovative ideas. In order to survive in the competitive field of the banking sector, all banking organizations are looking for better service opportunities to provide to their clients. Within short time MBL expand its branch more than 41 areas by following their slogan “Efficiency is our strength”. But as...
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...Major Problems of the Banking Industry and Strategies to overcome them: A study on Bangladesh. Table of Content Topic Page# 1.0 Introduction ------------------------------------------------------------------------------------3 2.0 Review of Previous Empirical Literature------------------------------------------------4 3.0 Banking Industry in Bangladesh---------------------------------------------------------- 3.1 What is a Bank? ----------------------------------------------------------------------5 3.2 Definitions of Bank form different view -------------------------------------5 3.3 Where does the word BANK come from? ------------------------------------6 3.4 Why Banks? Why don’t go to another financial institution? -------------7 3.5 Banking System in Bangladesh---------------------------------------------------7 3.6 Banking system is very from country to country because of Following 3 reasons---------------------------------------------------------------------12 3.7 There are different kinds of financial services firms calling themselves Banks---------------------------------------------------------------------------------------12 4.0 Major Problems Faced by Bangladeshi Banking Industry-------------------------14 4.1 Lack of Good Governance, Accountability and Transparency------------14 4.2 Low quality of asset ---------...
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