...TIA084, Intercultural Communication Anonymous id: 41842 Intercultural communication. Cultural differences, power and ethics What are ethical norms and how do they differ from other norms? We can for an example talk about ethical norms in communication, than from reading Allwood, we would find that agent hood (give freedom), motivation (do not hurt) and rationality (give correct information) are the main universal ethical norms, or these are the basis of universal needs that we can create ethical norms from. Agent hood; when communicating with others we should give them the freedom to act according to their own will and intention by including this "brainwashing” and many kinds of propaganda are unethical. They are unethical whereas they remove the recipient´s possibilities to exercise his or her own critical judgement. Motivation; We should not hurt others, we should seek to give others joy instead of pain the golden rule would be “do unto others what you would have them do unto you”. Rationality, i.e., we should not lie or mislead. If we do that, the other person´s possibilities of obtaining the desired outcomes through the exercise of his/her rationality is radically diminished. Ethical norms differ from other norms whereas they involve the well being of others. The more serious the issue is for the well being of others, the more ethics is involved and usually the more universal the issues become. By other norms (not ethical norms, not involving the well being of others)...
Words: 1937 - Pages: 8
...chapter 1: understanding business communication in today’s workplace Chapter summary Chapter 1 focuses on the importance and benefits of becoming an effective business communicator and highlights characteristics of effective communication. A definition of effective communication is followed by a discussion of the six phases in the communication process. Five key ways to improve business communication are addressed in detail: committing to ethical communication, adopting an audience-centered approach, improving intercultural sensitivity, improving workplace sensitivity, and using communication technology effectively. Examples of unethical communication practices and a discussion of how to recognize ethical choices precede a list of questions to help a communicator make an ethical decision. Readers will learn about ways to recognize cultural differences in areas such as cultural contexts, ethics, social customs, and nonverbal communication. The suggestions for polishing both written and oral intercultural skills can help a businessperson communicate more effectively with those of differing cultural backgrounds, as can the list of tips for working in a culturally diverse workforce. Readers are offered an overview of technologies that connect businesses and aspects of using communication technology effectively are presented. The information presented in Chapter 1 provides a base for all the remaining chapters in the text. trANSparencies for chapter 1 The following...
Words: 6547 - Pages: 27
...z3456304 Topic: Southern Cross Health Systems Topic: Southern Cross Health Systems MGMT2002 Managing Business Communications MGMT2002 Managing Business Communications Tutor: Han Ayshan Tutorial Time: Thursday 3pm-4pm Completion Date: 25th September 2014 Word Count: 2420 Tutor: Han Ayshan Tutorial Time: Thursday 3pm-4pm Completion Date: 25th September 2014 Word Count: 2420 EXECUTIVE SUMMARY The purpose of this report is to critically analyse the Southern Cross Health Systems case from a communication perspective, by identifying and discussing the relevant communication and ethical issues in the company. The results have shown that various communication flaws are present between the company’s three main employees: Bieber, Harris and Hirokawa. Firstly, research has shown that effective communication can be achieved through the appropriate choice of communication channels (Lengel 1983). However, Bieber and Harris are utilising the inappropriate channels, such as E-mails and SMS for unsuitable occasions, thus communication is undermined. Next, the report discusses the significance of nonverbal communication. Bieber and Harris have displayed various nonverbal cues, either consciously or unconsciously, to suggest their authority towards their colleagues. Furthermore, the report examines the problems during intercultural communication, with a particular focus on Hirokawa and Harris. Hirokawa is from a Japanese background, whilst Harris is from an...
Words: 2887 - Pages: 12
...Companies need to implement supreme standards that promote unity, coherence, and co-operation between fundamental organizational proceedings and ethical codes of conduct. They need to utilize accessible technology to allow for the corporation to demonstrate and enforce moral and ethical standards with more ease. Upholding strict standards of ethics is what fosters common belief and practice in other morals such as responsibility, honesty, trust, and equality for all. Organizations are each unique in their operations, and therefore they will need to create a code of conduct best suited to their specific demands. This will allow the employees to have clearer cut guidelines to be able to better evaluate their actions in different scenarios. This is not always fool proof; it can still be taxing at times to enforce even ethical standards that are established. Ethical codes set the foundation for all business proceedings, relations, and revenue. In the company’s ethical code it should establish guidelines for topics such as use of internet/company electronics, customer interaction, general conduct, employee relations, and social expectations of employees and the organization as a whole. There are more and more organization that uses technology to monitor their employee communication and their productivity. Technology helps establish ethical standards in the work place by implementing a forum where the...
Words: 1163 - Pages: 5
...Business Communication Essentials, 6e (Bovee/Thill) Chapter 1 Understanding Business Communication in Today's Workplace 1) Which of the following is true about the importance of effective communication to your career and to the companies where you will work? A) Communication is important for most jobs, except technical jobs such as engineering or finance. B) The higher you rise in your organization, the more time you spend using the technical skills of your profession, and the less time you spend communicating. C) Good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys. D) Good communication has not been linked to financial advantages for companies. E) Communication is important for most jobs, unless you are an entrepreneur. Answer: C Explanation: C) The world is full of good marketing strategists, good accountants, good engineers, and good attorneys—but it is not full of good communicators. Acquiring good communication skills will provide you with an opportunity to stand out from your competition in the job market. Classification: Conceptual AACSB: Communication Abilities LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 2) Which of the following is true about the importance of effective communication to your career and to the companies where you will work? A) Communication is important for most jobs, except technical jobs such as engineering...
Words: 10914 - Pages: 44
...ORGANIZATIONAL BULLYING: ETHICAL IMPLICATIONS OF ORGANIZATIONAL EMAIL By Ruth Ragatz Dr. Fritz COMM 494W-75 October 12, 2013 ORGANIZATIONAL BULLYING: ETHICAL IMPLICATIONS OF ORGANIZATIONAL EMAIL Introduction I. United Healthcare – The assessment A. Determine the “Good” of the Organization 1. Historical Moment A. Dwelling Place B. Community of Memory B. Multiplicity of communication ethics 1. Define Communication Ethics for United Healthcare 2. Organizational Culture 3. Power and Leadership A. High Power B. Monological arrogance C. Dialogic Ethics 1. 2. 3. 4. Attentiveness Ground of Self Ground of Other Dialogic Civility II. United Healthcare – The analysis A. Codes, Procedures, guidelines 1. Internet Ethics A. Dehumanization B. Fair and equal opportunity C. Formal code of Ethics 2. Contextual Communication Ethics A. Eye of the Beholder B. Culture, Diversity, and communication B. Democratic Communication ethics 1. The habit of search 2. The habit of justice 3. The habit of preferring public to private motivations 4. The habit for respect for dissent A. Interpersonal Responsibility B. Accountability 1. Evaluation and the Good Conclusion 2 Ruth Ragatz Dr. Fritz COMM 494W-75 October 12, 2013 ORGANIZATIONAL BULLYING: ETHICAL IMPLICATIONS OF ORGANIZATIONAL EMAIL In the 21st century, organizations have benefitted from technological advances such as; the internet, mobile phones, computers, instant messaging, and even the ability for employees to work in cyberspace...
Words: 4042 - Pages: 17
...Role of Culture and Values for an Ethical Workplace FOURTH QUARTER–2009 Whether in domestic or global companies, ultimately, the commitment to business ethics and the foundation is built through organizational culture, with ethical values reflected in the workplace. Business Ethics: The Role of Culture and Values for an Ethical Workplace Abstract An ethical workplace is established through an organization’s culture, values and leadership. To promote ethical behavior, human resource professionals, people managers and senior management need to be knowledgeable about business ethics—from leadership, codes of conduct and related legislation to compliance training, ethical decisionmaking, and cultural and generational differences around ethics. Transparency, fairness and communication are key for establishing and maintaining an ethical workplace. Introduction In the business world today, issues of trust, respect, fairness, equity and transparency are gaining more attention. Business ethics includes organizational values, guidelines and codes, legal compliance, risk management, and individual and group behavior within the workplace. Effective leadership, with open dialogue and thoughtful deliberation, develops the foundation of an ethical workplace, is woven into the fabric of the organizational culture and is mirrored in ethical decision-making. Toward this end, all organizational leaders have a key role in establishing corporate values and modeling ethical behavior...
Words: 5913 - Pages: 24
...the importance of ethical business cultures within an organization. The leaders within the organization are responsible for setting the culture within the workplace. The article advises that there are five characteristics that are attributed to ethical business culture. Those characteristics are: mission and value-driven, stakeholder balance, leadership effectiveness, integrity, and long term perspective (Ardichvili, Mitchell & Jondle, 2009). The article studies the relationship between organizational cultures to business ethics and discusses how leadership is an important element of an organizations culture. The norm of behavior should be consistent and align with ethical standards, mission and the decision making process of the organization. The article also discusses the importance of how communication influences culture. Communication is used in decision making process, implementing policies, leadership and problem solving. I chose this article because I believe that core values of an organization, such as ethics and culture are important elements for the success of a business. The leaders within an organization, as well as the employees must be effective communicators. This requires all parties involved to understand who their target audiences are. Each leader, manager and employee, must make sure that they make ethical decisions. These decisions must be in alignment with the organization’s mission statement and business practices. Communication can be face to face...
Words: 272 - Pages: 2
...Leadership and ethics Name Professor Course Date Some of the ethical issues that management may need to address include corporate social responsibility. This refers to the operation of a business or organization in a manner that takes into consideration the environmental and social aspects created by enterprise. It implies the commitment to create policies that include responsible practices in the undertakings of the entity. Corporate social responsibility policies serve as self-regulatory measures for the organization in monitoring and ensuring that it complies with ethical standards, regulations and societal norms. This practice takes responsibility of the organizations actions to facilitate a positive impact of the organizations...
Words: 783 - Pages: 4
...clearly unethical or illegal choice is termed an: a. ethical lapse b. ethical dilemma c. ethical crime d. ethical misdeed ANSWER: a. An ethical lapse is the term used for a clearly unethical or illegal choice. DIFFICULTY: moderate; PAGE: 7; OBJECTIVE: 5; TYPE: concept 2. Miscommunication between cultures often occurs because a. the senders and receivers are encoding and decoding messages using the assumptions of their different cultures. b. the senders are encoding messages that the receivers will not be able to decode. c. the receivers are decoding messages that the senders were not able to encode. d. the senders and receivers are encoding and decoding messages that offend each other. ANSWER: a. When you communicate with someone from another culture, you encode your message using the assumptions of your own culture. However, the audience will decode your message using the assumptions of their culture. DIFFICULTY: difficult; PAGE: 9; OBJECTIVE: 4; TYPE: concept 3. Recognizing and accommodating cultural differences involves all of the following except: a. social customs b. ethics and laws c. nonverbal communication d. impact ANSWER: d. Impact is not one of the cultural differences to consider. DIFFICULTY: moderate; PAGE: 9; OBJECTIVE: 6; TYPE: concept 4. Communication is the process of a. transferring knowledge. ...
Words: 2369 - Pages: 10
...Running head: Scoping Diagram Unit 2 - Team Project Team A : GM 599 – Applied Research Project Introduction The inability of organizational leader's to effectively analyze the impact that information technology brings can be detrimental. Organizational communication in the 21st century can present unique ethical issues that require the development of new policies to address these issues. The use of email and the growth of the Internet is having a profound affect on organizational ethics. However, this is not a new problem for organizations but it is a problem that can't be overlooked. As far back as 1998, a study documented that nearly half of the organizations polled said they had engaged in some sort of unethical action related to new technology within the last year (McDonald, 1998). The rapid changes in technology has also made it difficult, and often unclear to define ethical behavior. The ability to capture and store large amounts of personal data has led to a greater reliance on information systems in all aspects of life, which as increased the chances that information technology will be used unethically. Many employees have their email and Internet access monitored while at work in order for their employer to manage important company assets, but employees desire privacy. In addition, hackers have the ability to break into databases and steal customer information and use it for identity theft if organizational files are not...
Words: 1312 - Pages: 6
...Organizational Behavior Terminology and Concepts November 7, 2011 MGT/307 Steve Rosales Organizational culture is defined as the actions, values, beliefs which are developed in an organization through a system that guides the behavior of the organization. Organizational culture stabilizes influences developed within the organization. Upon entering an organization, new members encounters the beliefs and values of that organization, which an initial development of values begins through internalization. The mid-focus of the culture definition is the culture must be learned and shared. The sharing and learning starts out with addressing the cognitive process and the individual decision- making and behavior. The members of an organization are influenced by organizational culture through developmental values. Several functions of the organizational culture involve internal integration and external adaption. These functions deal with the outcome of accomplishments and the problems faced within the living and working aspects of the organization. External adaption of an organizational culture deals the goals that has been set in the organization, how to achieve the goals, and the method of dealing with success and failures. Yet the responsibility, goals, and methods have close relations to the organization missions and the contribution views collectively. However, the individual in an organization separates the important external issues, ways to measure the accomplishments...
Words: 1363 - Pages: 6
...work and enhance customer loyalty (The importance of being ethical 2000). One of the most important perks of being ethically correct is the potential avoidance of fines and extra legal costs that the organizations could incur by avoiding their moral and ethical duties towards their customers and also to society at large, which along with the goodwill that comes with being an ethical company boosts the potential of profitability of the organization. Companies and their employees are required to comply with national, international, and local laws governing their operation. Failure to comply with these standards can be costly in terms of time, resources, brand image and employee and customer loyalty. In addition, the development of strong ethics initiatives can greatly reduce the chance of fines resulting from wrongful, fraudulent, discriminatory or illegal activities (The importance of being ethical 2000). Hiring ethical people is one of the most important factors involved in creating and sustaining an ethical organization, if not, the most as ethics is directly concerned with human interaction and behaviour. It therefore has relevance to the way people behave in organisations (Trevino & Nelson 2006). For an organization, creating or formulating a ‘code of conduct or ethics’ is not the end of their task and does not automatically make them an ethically correct or a morally correct company. The task of following these ‘ethical...
Words: 2359 - Pages: 10
...Chapter 04 The Corporate Culture -Impact and Implications True / False Questions 1.Due to diverse employee groups and management styles, the work culture of a large global firm in one country will differ significantly from the work culture of the same firm halfway around the world. FALSE Despite the fact that corporations have many locations, with diverse employee groups and management styles, an individual working for a large global firm in one country will share various aspects of her or his working culture with someone working for the same firm halfway around the world. 2. Corporate culture shapes, and is shaped, by the people who are members of the organization. TRUE While culture shapes the people who are members of the organization, it is also shaped by the people who comprise it. 3. Differing individual perception of culture makes it easier to define the specific culture within an organization. FALSE Defining the specific culture within an organization is not an easy task since it is partially based on each participant's perception of the culture. 4. In situations where an organization lacks strong leadership for ethical decision making despite the clarity of law, the business culture is likely to be the determining factor in the decision. FALSE In situations where the law provides an incomplete answer for ethical decision making, the business culture is likely to be the determining factor in the decision. 5. Organizations with similar missions...
Words: 4352 - Pages: 18
...ETHICAL CULTURE AND COMMUNICATION TANISHA BARTLETT ETH233 ETHICAL CULTURE AND COMMUNICATION INSTRUCTOR NAME: SARAH FULKES JANUARY 23, 2016 Ethical Culture and Communication You may know that property managers exist, but you might not know what exactly a property manager does. A property manager is a third party who is hired to handle the daily operations of a real estate investment. They can manage all types of properties, from single family homes to large apartment complexes. The responsibilities of a property manager will vary based on their salary and the specific terms of their management contract. (Eberlin, 2016) My organization is called Smith & Family Property Management Company. My company only manage apartment building with 20 plus unit only in Brooklyn & Queens, New York. The organization provide the property owners by screening tenants to move in and legally out their units. Providing every build with experience janitor and handy man’s 24/7. We take care collecting rent checks and notifying tenant that they are due for rent or late. We inspect the unit every 6 month for any damages or for things that needs to be updated. Handling all tenant complaints and emergency that emerge. The unhealthy ethical culture that was taking place was many of the tenant where reporting to their landlord’s that the employee’s at the management company were talking and handling their problem in unprofessional manner. Report were phone calls where not being...
Words: 610 - Pages: 3
